Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 352 Views
  • 0 replies
  • 6 likes
  • Security
  • 352 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 438766 Views
  • 970 replies
  • 108 likes
  • Account
  • 438766 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194830 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194830 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106676 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106676 Views
  • 70 replies
  • 11 likes

Spotify has been paused because your account is used somewhere else

I am only using it on my laptop at the moment. Anything I can do to clear the sessions? Thanks,

  • Casual Listener
  • I am only using it on my laptop at the moment. Anything I can do to clear the sessions?   Thanks,
  • Peter__
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

spotify charged me twice for one download

They have charged 11.14 pounds twice to my account without my consent i agreed to the one payment before i go to the police as this is fraud will anyone contact me from this company as they seem not to have a phone number on the site and im extremly ...

  • Newbie
  • They have charged 11.14 pounds twice to my account without my consent i agreed to the one payment before i go to the police as this is fraud will anyone contact me from this company as they seem not ...
  • Peter__
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Having Issues Listening to Music.

When I try to listen to my music, it won't play. I'm not even in offline mode or anything. Please help?

  • Casual Listener
  • When I try to listen to my music, it won't play. I'm not even in offline mode or anything. Please help?
  • Peter__
  • Community Legend
  • 666 Views
  • 5 replies
  • 0 likes
  • 666 Views
  • 5 replies
  • 0 likes

Some Facebook friends not showing up in Spotify

In Spotify the "all friends" list contains only 11 friends who are also on Spotify. Obviously I have many more friends on Facebook and some of them even use Spotify (and I can see what they're listening to in their timelines), but none of them show u...

  • Casual Listener
  • In Spotify the "all friends" list contains only 11 friends who are also on Spotify. Obviously I have many more friends on Facebook and some of them even use Spotify (and I can see what they're list...
  • 538 Views
  • 0 replies
  • 0 likes
  • 538 Views
  • 0 replies
  • 0 likes

Upgrading from Spotify Unlimited to Premium

Hi! I currently have Spotify Unlimited and I recently got a new phone so I would like to try how Spotify Premium works on my new phone (Nokia Lumia 800). My Spotify Unlimited subscription ends 2012-12-25. What happens if I upgrade my Spotify account ...

  • Casual Listener
  • Hi!   I currently have Spotify Unlimited and I recently got a new phone so I would like to try how Spotify Premium works on my new phone (Nokia Lumia 800). My Spotify Unlimited subscrip...
  • Peter__
  • Community Legend
  • 1172 Views
  • 5 replies
  • 0 likes
  • 1172 Views
  • 5 replies
  • 0 likes

Can't delete facebook connection :(

Hi! Me and my mum share our spotify premium, and now, she connected to her facebook. How can I delete the connection? Or at least get rid of it!? Please help me!

  • Visitor
  • Hi! Me and my mum share our spotify premium, and now, she connected to her facebook. How can I delete the connection? Or at least get rid of it!? Please help me!  
  • Peter__
  • Community Legend
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

Error code 410

Hello, As of yesterday I get a error 410 when I try to log in, and I am in the offline modus. What could be the problem?

  • Casual Listener
  • Hello,   As of yesterday I get a error 410 when I try to log in, and I am in the offline modus. What could be the problem?            
  • RobbieL
  • Casual Listener
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes

All Playlists Disappeared - Random Playlists Added

I loaded up my Spotify app last night to listen to some downloaded playlists and when it loaded up, my playlists were gone replaced with playlists of bands I have never heard of. The new playlists in my list show that they were created yesterday, but...

  • Casual Listener
  • I loaded up my Spotify app last night to listen to some downloaded playlists and when it loaded up, my playlists were gone replaced with playlists of bands I have never heard of.  The new playli...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

eliminar cuenta en spotify

Necesito que alguien me diga como darme de baja y eliminar mi cuenta ya que no la utilizo pero me llegan emails de otras personas que si la usan. Gracias

  • Casual Listener
  • Necesito que alguien me diga como darme de baja y eliminar mi cuenta ya que no la utilizo pero me llegan emails de otras personas que si la usan. Gracias
  • 1127 Views
  • 0 replies
  • 1 likes
  • 1127 Views
  • 0 replies
  • 1 likes

eliminar cuenta en spotify

Necesito que alguien me diga como darme de baja y eliminar mi cuenta ya que no la utilizo pero me llegan emails de otras personas que si la usan. Gracias

  • Casual Listener
  • Necesito que alguien me diga como darme de baja y eliminar mi cuenta ya que no la utilizo pero me llegan emails de otras personas que si la usan. Gracias
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Premium not working

Premium subscription renewed through website, displays confirmation of subscription on the profile online, yet iphone app does not recognize, nor does windows desktop app. Not connected to facebook, dont plan to connect, if that is the problem, pleas...

  • Regular
  • Premium subscription renewed through website, displays confirmation of subscription on the profile online, yet iphone app does not recognize, nor does windows desktop app.   Not connected to...
  • Lboogie12
  • Newbie
  • 760 Views
  • 9 replies
  • 0 likes
  • 760 Views
  • 9 replies
  • 0 likes

problemas usuario premium/free

Soy usuaria premium, el último pago lo tengo hecho el 2 de diciembre, hasta hoy ha estado funcionando correctamente en todos mis dispositivos, pero a partir de esta tarde dice que soy free. Me pueden ayudar? no entiendo el problema.

  • Newbie
  • Soy usuaria premium, el último pago lo tengo hecho el 2 de diciembre, hasta hoy ha estado funcionando correctamente  en todos mis dispositivos, pero a partir de esta tarde dice que soy free. &...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Spotify Premium to Free Account

I just subscribed for the Spotify option of my mobile provider (Telekom). Now I need to wait for the subscription to end until I can connect my mobile contract with my Spotify account. Is it possible to switch to the Spotify free account directly wit...

  • Visitor
  • I just subscribed for the Spotify option of my mobile provider (Telekom). Now I need to wait for the subscription to end until I can connect my mobile contract with my Spotify account.   Is ...
  • user-removed
  • Not applicable
  • 513 Views
  • 4 replies
  • 0 likes
  • 513 Views
  • 4 replies
  • 0 likes

Solved!! Will not accept my Facebook password/username... Help!!

I am able to log in on the website, it automatically logs into my facebook. However, when I open spotify and try logging in with either Facebook or Spotify username, I keep getting log-in failed. I know they're correct, need some help here.

  • Casual Listener
  • I am able to log in on the website, it automatically logs into my facebook. However, when I open spotify and try logging in with either Facebook or Spotify username, I keep getting log-in failed. I k...
  • fullmetaljacket
  • Casual Listener
  • 966 Views
  • 2 replies
  • 0 likes
  • 966 Views
  • 2 replies
  • 0 likes

mp3 song jump - lp player got kicked

=== START OF TEMPLATE === Description I noticed several jumps in a mp3 song - I guess it's been recorded from a LP and the guy was twisting around LOL - I hesitate to download the album and don't trust this recording... Can you have a look at your co...

  • Newbie
  • === START OF TEMPLATE === Description I noticed several jumps in a mp3 song - I guess it's been recorded from a LP and the guy was twisting around LOL - I hesitate to download the album and d...
  • 508 Views
  • 0 replies
  • 0 likes
  • 508 Views
  • 0 replies
  • 0 likes

Solved!! Impossible to get spotify login?

I have just bought a Sonos system that needs a Spotify login (not facebook). I have only had spotify for a couple of mts so I only have the facebook login. I've now spent five hours trying to get a spotify password. I have followed links on spotifys ...

  • Casual Listener
  • I have just bought a Sonos system that needs a Spotify login (not facebook). I have only had spotify for a couple of mts so I only have the facebook login. I've now spent five hours trying to ge...
  • user-removed
  • Not applicable
  • 733 Views
  • 9 replies
  • 0 likes
  • 733 Views
  • 9 replies
  • 0 likes

Error with my account

Hi I have a problem with my premium account it saids that I can't stream because its only for premium users and I am a premium user

  • Casual Listener
  • Hi I have a problem with my premium account it saids that I can't stream because its only for premium users and I am a premium user 
  • Peter__
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Trying to find other spotify users

I've got spotify premium and its been working fine, but when I try searching for friends that use it says 'no search' and it doesn't even look like its loading or anything it just goes off the keypad. I've tried getting rid of the app and restarting ...

  • Casual Listener
  • I've got spotify premium and its been working fine, but when I try searching for friends that use it says 'no search' and it doesn't even look like its loading or anything it just goes off the keypad...
  • Jiggens
  • Casual Listener
  • 913 Views
  • 5 replies
  • 0 likes
  • 913 Views
  • 5 replies
  • 0 likes

Login in failed from USA

" Your country does not match the one set in your profile. " WRONG !! My profile country is USA and I am logging in from the USA. In fact, my ip address is 108.61.55.75. Can someone please help. Thanks Gordon H

  • Newbie
  • " Your country does not match the one set in your profile. "  WRONG !! My profile country is USA and I am logging in from the USA. In fact, my ip address is  108.61.55.75.   Can so...
  • 562 Views
  • 0 replies
  • 0 likes
  • 562 Views
  • 0 replies
  • 0 likes

cant login to premium account.

And i cant reset my password, idont get any mail... ??? and the mail is the right one.

  • Casual Listener
  • And i cant reset my password, idont get any mail... ??? and the mail is the right one.    
  • Peter__
  • Community Legend
  • 301 Views
  • 8 replies
  • 0 likes
  • 301 Views
  • 8 replies
  • 0 likes