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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Alberto27
  • Newbie
  • 282595 Views
  • 830 replies
  • 88 likes
  • Account
  • 282595 Views
  • 830 replies
  • 88 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134207 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134207 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76183 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76183 Views
  • 63 replies
  • 8 likes

What do I do!

I have to spotify 30 day trial, it never let me set up an account to put a password on it or username. it took my facebook account email and have been using that, that email address was hacked and no longer is usable for some reason facebook will all...

  • Newbie
  • I have to spotify 30 day trial, it never let me set up an account to put a password on it or username. it took my facebook account email and have been using that, that email address was hacked and no...
  • Sam
  • Spotify
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

My spotify account has plays time on tracks & general time

My spotify account "exomonkeyman" & my facebook account "sam bignell" that are link is messed up? & and unfair. My mate signed up for spotify has a "FREE" yesterday and his account has unlimited song plays & unlimited spotify time. When my old accoun...

  • Casual Listener
  • My spotify account "exomonkeyman" & my facebook account "sam bignell" that are link is messed up? & and unfair.   My mate signed up for spotify has a "FREE" yesterday and his account...
  • Stupify
  • Community Legend
  • 137 Views
  • 2 replies
  • 0 likes
  • 137 Views
  • 2 replies
  • 0 likes

Purchased a Premium Subscription, but none of my devices recognize it.

Like the title says, I am unable to stream music on my Android, iPhone, or Mac even though I'm a Premium Subscriber. C'mon guys, I miss my Weezer. Come on an kick me...

  • Casual Listener
  • Like the title says, I am unable to stream music on my Android, iPhone, or Mac even though I'm a Premium Subscriber. C'mon guys, I miss my Weezer. Come on an kick me...
  • littlesquish89
  • Casual Listener
  • 172 Views
  • 4 replies
  • 0 likes
  • 172 Views
  • 4 replies
  • 0 likes

Solved!! Get rid auf Facebook

When your great service started in Germany it was necessary to use a Facebook-Account for registering. Now it is possible to register directly. Is there a way to move my Facebook-driven pay-account to a directly registered Spotify-Account? I don't li...

  • Newbie
  • When your great service started in Germany it was necessary to use a Facebook-Account for registering. Now it is possible to register directly. Is there a way to move my Facebook-driven pay-acco...
  • Stupify
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Spotify redeem code not accepted.

When I'm trying to redeem my Spotify gift card, this statement shows up: The Premium code you entered is invalid. Please check that you have typed it correctly. The code I've entered is 11 signs long and I'm aware of the fact that the redeem code is ...

  • Newbie
  • When I'm trying to redeem my Spotify gift card, this statement shows up:    The Premium code you entered is invalid. Please check that you have typed it correctly.   The...
  • Goodman
  • Spotify Legend
  • 940 Views
  • 1 replies
  • 0 likes
  • 940 Views
  • 1 replies
  • 0 likes

Solved!! Can I see the Top Lists for another country?

Is it possible to see the Top Lists for another country? I am living in Sweden so naturally see Sweden's Top List. I am, however, Australian and would love to be able to see Australia's Top List.

  • Casual Listener
  • Is it possible to see the Top Lists for another country?   I am living in Sweden so naturally see Sweden's Top List. I am, however, Australian and would love to be able to see Australia's To...
  • David
  • Spotify Legend
  • 528 Views
  • 3 replies
  • 0 likes
  • 528 Views
  • 3 replies
  • 0 likes

Time limit

Why does my account have a time limit on it. The whole point of me choosing Spotify over pandora wa more control and a better system.

  • Casual Listener
  • Why does my account have a time limit on it. The whole point of me choosing Spotify over pandora wa more control and a better system.
  • Stupify
  • Community Legend
  • 347 Views
  • 6 replies
  • 0 likes
  • 347 Views
  • 6 replies
  • 0 likes

Can't login on my moble- spotify usernam doesn't work & facebook username doesn't work

I signed up for premium so I could be able to listen offline on my mobile. I have a Nokia phone. I tried to login using my facebook email & password- no go. So I then tried my spotify username- the numbers & a password - no go!! I can't send a messag...

  • Casual Listener
  • I signed up for premium so I could be able to listen offline on my mobile.  I have a Nokia phone.  I tried to login using my facebook email & password- no go.  So I then tried my s...
  • 175 Views
  • 0 replies
  • 1 likes
  • 175 Views
  • 0 replies
  • 1 likes

Premium trial keeps denying a good credit card

I'm trying to set up my premium trial using my Amex card. My account is set up for the USA and I'm in the USA. I have used my card for a ton of online purchases including some foreign ones. Amazon and Google like my card just fine. Why does it keep d...

  • Newbie
  • I'm trying to set up my premium trial using my Amex card. My account is set up for the USA and I'm in the USA. I have used my card for a ton of online purchases including some foreign ones. Amazon an...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

What's happening with your service?

I've been unable to use Spotify for over 24 hours. All I can find are uninformative Twits about the system "recovering". How much time does it take for the system to "recover"? Do I need to start looking for another online music service? What about c...

  • Regular
  • I've been unable to use Spotify for over 24 hours. All I can find are uninformative Twits about the system "recovering". How much time does it take for the system to "recover"? Do I need to start loo...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Solved!! Need Help Immediately

I had a free trial of spotify and I really disliked the service. I was using the Spotify iPhone app with great connection and my songs would have frequent stops and starts and every now and the my cover art would not show up. I just got charged my fi...

  • Visitor
  • I had a free trial of spotify and I really disliked the service. I was using the Spotify iPhone app with great connection and my songs would have frequent stops and starts and every now and the my c...
  • user-removed
  • Not applicable
  • 269 Views
  • 6 replies
  • 0 likes
  • 269 Views
  • 6 replies
  • 0 likes

my account is messed up

I am a premium subscriber. Everything was perfect until i bought a new phone and installed spotify. Now it deleted all my playlists and tells me my trial expires in 24 hours. Its even blowing out the playlists on my other devices as well as the pc ap...

  • Casual Listener
  • I am a premium subscriber. Everything was perfect until i bought a new phone and installed spotify. Now it deleted all my playlists and tells me my trial expires in 24 hours. Its even blowing out th...
  • Sam
  • Spotify
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

Download is not an mp3 file

Downloading has never been a problem exept for one album (Bloodbank - Bon Iver) and an other song of Bon Iver. I've downloaded them, but if I copied them to my Hard drive he does not recognize them as mp3-file. He copied a shortcut to the spotifysong...

  • Visitor
  • Downloading has never been a problem exept for one album (Bloodbank - Bon Iver) and an other song of Bon Iver. I've downloaded them, but if I copied them to my Hard drive he does not recognize them a...
  • David
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Lost my playlists

Hey, I had the problem that my Iphone Spotify and my computer spotify wouldn't sync, so I tried what seemed to be recommended.. logging in with my Spotify accounts on both instead. Now they seemed to be synced, but sadly now all my playlists disappea...

  • Newbie
  • Hey,  I had the problem that my Iphone Spotify and my computer spotify wouldn't  sync, so I tried what seemed to be recommended.. logging in with my Spotify accounts on both instead. Now...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Release of a song?

Hi guys Does Spotify put songs up before they are available? Like a new single that is waiting on a certain time to become playable? I searched for a new single "Settle Down" by No Doubt and it's not available ATM. Is that because of my region or wil...

  • Music Fan
  • Hi guys Does Spotify put songs up before they are available? Like a new single that is waiting on a certain time to become playable? I searched for a new single "Settle Down" by No Doubt and it's no...
  • 441 Views
  • 0 replies
  • 0 likes
  • 441 Views
  • 0 replies
  • 0 likes

Help 2 month and I just wanted 1?

Hello Dear spotify Team. My problem is that i have "2" Buys on my spotify account but i just wanted 1? so i have now premium for 2 months(14.09.2012)? but i just wanted it for 1?How can i cancel one? and other question is how does "Klarna" work? Does...

  • Casual Listener
  • Hello Dear spotify Team.   My problem is that i have "2" Buys on my spotify account but i just wanted 1? so i have now premium for 2 months(14.09.2012)? but i just wanted it for 1?How can i ...
  • licenced
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Wrong facebook accont connected to spotify

Hi! When i was about to connect my spotify account to facebook, one of my friends was logged in on facebbok on my computer. So now his facebook account is connected to my spotify. Anybody knows what to do? it's getting pretty annoying seeing what his...

  • Casual Listener
  • Hi! When i was about to connect my spotify account to facebook, one of my friends was logged in on facebbok on my computer. So now his facebook account is connected to my spotify. Anybody knows w...
  • dahliee
  • Casual Listener
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

Using American Express Gift Card

Hi, Every time I try to use my American Express Gift Card to upgrade to Spotify Premium it gets declined. Is there a way to do this? Thanks!

  • Casual Listener
  • Hi,  Every time I try to use my American Express Gift Card to upgrade to Spotify Premium it gets declined. Is there a way to do this?   Thanks!    
  • bigern75
  • Casual Listener
  • 2583 Views
  • 3 replies
  • 0 likes
  • 2583 Views
  • 3 replies
  • 0 likes