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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171396 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171396 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11319 Views
  • 6 replies
  • 11 likes
  • Security
  • 11319 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515392 Views
  • 986 replies
  • 112 likes
  • Account
  • 515392 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125908 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125908 Views
  • 74 replies
  • 12 likes

Stuttering Spotify to samsung smart

I use Spotify Premium on my Samung Galaxy tab. I want to play it on my tv, Samsung Smart D-serie, with a cableconnection. But every 2-3 minutes the sound stutters. A drop-out for 1 second. Unfortunately my tv isn't capable for the spttify-app. What c...

  • Newbie
  • I use Spotify Premium on my Samung Galaxy tab. I want to play it on my tv, Samsung Smart D-serie, with a cableconnection.   But every 2-3 minutes the sound stutters. A drop-out for 1 second....
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

just signed up on premium why cant i search

Just signed up on premium why cant I search

  • Newbie
  • Just signed up on premium why cant I search
  • David
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

spotify account

I have a spotify account. I am showing to be logged into the account but I can't access my music from my laptop. Anyone know what I'm suppose to do?

  • Newbie
  • I have a spotify account. I am showing to be logged into the account but I can't access my music from my laptop. Anyone know what I'm suppose to do?
  • David
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

I want to connect my Spotify Premium account to a new Facebook user.

Hi! I want to connect my Spotify Premium account to a new Facebook user because I closed my old profile in Facebook and I have a brand new. I dont want to connect Spotify through my new Facebook profile beacause it doesn't work as my Premium account ...

  • Casual Listener
  •  Hi! I want to connect my Spotify Premium account to a new Facebook user because I closed my old profile in Facebook and  I have a brand new.   I dont want to connect Spotify thr...
  • roadboy
  • Casual Listener
  • 1099 Views
  • 2 replies
  • 0 likes
  • 1099 Views
  • 2 replies
  • 0 likes

WHO uses My account

I experienced the same thing with someone using my account, but I'm interested in knowing who it is, not only shutting them out.Is that possible/legal? Would be awesome!

  • Newbie
  • I experienced the same thing with someone using my account, but I'm interested in knowing who it is, not only shutting them out. Is that possible/legal? Would be awesome!
  • Peter__
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Telia + Spotify is not = Facebook

Jag har Telia som mobil operatör, i mitt abonnemang ingår Spotify Premium. Jag har även Facebook, men att dela mina spellistor och vad jag spelar just nu på min Spotify fungerar inte på Facebook. Varje gång jag försöker så kommer bara sidan upp om at...

  • Regular
  • Jag har Telia som mobil operatör, i mitt abonnemang ingår Spotify Premium. Jag har även Facebook, men att dela mina spellistor och vad jag spelar just nu på min Spotify fungerar inte på Facebook. ...
  • 11238560
  • Regular
  • 966 Views
  • 3 replies
  • 0 likes
  • 966 Views
  • 3 replies
  • 0 likes

Does Spotify Unlimited have higher quality sound?

Does Spotify Unlimited have the same higher quality sound as Premium? The comparison "table" is not clear about this.

  • Newbie
  • Does Spotify Unlimited have the same higher quality sound as Premium? The comparison "table" is not clear about this. 
  • Peter__
  • Community Legend
  • 1167 Views
  • 1 replies
  • 0 likes
  • 1167 Views
  • 1 replies
  • 0 likes

Saying goodbye to Spotify

Just writing to say that because of Spotify's insistent integration with Facebook, I am permanently saying goodbye to Spotify. I had to delete my FB account, and wasn't able to transfer my playlists, etc., to a new FB account. I didn't think to deact...

  • Casual Listener
  • Just writing to say that because of Spotify's insistent integration with Facebook, I am permanently saying goodbye to Spotify.  I had to delete my FB account, and wasn't able to transfer my play...
  • forgetSpotify
  • Casual Listener
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

12 month spotily premium - payment?

Hi, Is it possible to pay for 12 months all at once? I don't want to pay 99SEk / month. Possible? I recieved a 12 month gift card last year from work. Thanks

  • Newbie
  • Hi, Is it possible to pay for 12 months all at once? I don't want to pay 99SEk / month. Possible? I recieved a 12 month gift card last year from work. Thanks
  • Marco
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Buying an e-card

I am trying to buy an e-card and its not letting me put in a delivery date. So, if I still decide to purchase the e-card today, does that mean it is going to be delivered the same day?

  • Newbie
  • I am trying to buy an e-card and its not letting me put in a delivery date. So, if I still decide to purchase the e-card today, does that mean it is going to be delivered the same day?
  • Peter__
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Deleted everything from my account

I was messing around with my Spotify on my mobile and I guess I created a duplicate account. But when I tried logging in on my desktop, everything was erased! I usually synced my spotify to my facebook to log in. I tried that several times but nothin...

  • Newbie
  • I was messing around with my Spotify on my mobile and I guess I created a duplicate account. But when I tried logging in on my desktop, everything was erased! I usually synced my spotify to my facebo...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Company pays for Premium, how do I change my country?

I signed up for Spotify for free a while ago; now my cell phone company is paying for Spotify Premium. The only problem is that it says I'm in Finland, which is where I created the account but not where I live. There are a lot of tracks that aren't a...

  • Newbie
  • I signed up for Spotify for free a while ago; now my cell phone company is paying for Spotify Premium. The only problem is that it says I'm in Finland, which is where I created the account but not wh...
  • Peter__
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

3 Month Premium Code -> 3x1 Month Premium

Hello, my friends gave me a 3 month code as a gift. But to be more flexible in listening, I want to change it to 3x1 Month codes. Is it possible?

  • Newbie
  • Hello, my friends gave me a 3 month code as a gift. But to be more flexible in listening, I want to change it  to 3x1 Month codes. Is it possible?     
  • Peter__
  • Community Legend
  • 3787 Views
  • 1 replies
  • 0 likes
  • 3787 Views
  • 1 replies
  • 0 likes

Giving a Spotify gift card - I am in Australia he is in USA

Hi - I went to buy a Premium Spotify gift card for a friend in the USA, I am based in AUS and would pay for it with an AUS credit card. Can I then gift it to him in the States ? I noticed there was an Australian flag in the purchase window so I backe...

  • Regular
  • Hi - I went to buy a Premium Spotify gift card for a friend in the USA, I am based in AUS and would pay for it with an AUS credit card. Can I then gift it to him in the States ? I noticed there was a...
  • user-removed
  • Not applicable
  • 1065 Views
  • 3 replies
  • 0 likes
  • 1065 Views
  • 3 replies
  • 0 likes

Double premium registration due to facebook account

Hello, I just subscribed to premium and then linked my account to my facebook account; I received 2 mails of confirmation of premium payment with credit card references. The 2 mails were referencing my 2 different personnal emails. Now I fear that I'...

  • Newbie
  • Hello,   I just subscribed to premium and then linked my account to my facebook account; I received 2 mails of confirmation of premium payment with credit card references. The 2 mails were...
  • Peter__
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

premium accont now working

I have been a premium subscriber for months.Suddenly now my account shows as a free, despite that my account is being charged as premium. What is going on? Also all my playlists have now diseappeared...

  • Newbie
  • I have been a premium subscriber for months. Suddenly now my account shows as a free, despite that my account is being charged as premium. What is going on? Also all my playlists have now di...
  • Peter__
  • Community Legend
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

¿Alguien sabe donde está la lista de sitios web que están dedicados a compartir música de Spotify?

Hace unos meses, vi que en la web oficial de Spotify, había una sección en la que había una lista con las páginas web, que se dedicaban a compartir listas, en donde los usuarios podrían publicar sus listas. Ahora estuve buscandola, pero no la logro e...

  • Regular
  • Hace unos meses, vi que en la web oficial de Spotify, había una sección en la que había una lista con las páginas web, que se dedicaban a compartir listas, en donde los usuarios podrían publicar sus ...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Mistaken Payment

Spotify charged me 9.99 after the free trial ran out. I was unaware that it would happen at midnight, and as such I didn't cancel until 12:30AM or so. I love the service but I simply cannot afford the 10 dollars right now and a refund would really re...

  • Casual Listener
  • Spotify charged me 9.99 after the free trial ran out. I was unaware that it would happen at midnight, and as such I didn't cancel until 12:30AM or so. I love the service but I simply cannot afford th...
  • Marco
  • Community Legend
  • 397 Views
  • 6 replies
  • 0 likes
  • 397 Views
  • 6 replies
  • 0 likes

Unable to see updates on friends playlist

I subscribe to a friends playlist but I'm unable to see a lot of the songs on the list. The songs are not local to the computer she is using Spotify on. We both use PC's and we are both Premium users and we are both in the same country. Funny thing i...

  • Newbie
  • I subscribe to a friends playlist but I'm unable to see a lot of the songs on the list. The songs are not local to the computer she is using Spotify on. We both use PC's and we are both Premium users...
  • 553 Views
  • 0 replies
  • 0 likes
  • 553 Views
  • 0 replies
  • 0 likes

Solved!! bought a $10 gift card...says it has already been used!?!

is there some way i can contact spotify?? wtf?? i bought a 10 dollar gift card from target. when i enter the code it says "this code has already been used"

  • Casual Listener
  • is there some way i can contact spotify?? wtf??   i bought a 10 dollar gift card from target. when i enter the code it says "this code has already been used"
  • MattSuda
  • Spotify Star
  • 1696 Views
  • 4 replies
  • 0 likes
  • 1696 Views
  • 4 replies
  • 0 likes