Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ashyslashy
  • Newbie
  • 388911 Views
  • 922 replies
  • 107 likes
  • Account
  • 388911 Views
  • 922 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1168415 Views
  • 119 replies
  • 111 likes
  • Account
  • 1168415 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98068 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98068 Views
  • 68 replies
  • 10 likes

benabar bien l'bonsoir

bonjour pourquoi le dernier allbum live de benabar, bien l'bonsoir , n'est pas disponible sur spotify ? merci d'avance de votre réponse Laurent

  • Casual Listener
  • bonjour   pourquoi le dernier allbum live de benabar, bien l'bonsoir , n'est pas disponible sur spotify ?   merci d'avance de votre réponse   Laurent 
  • Rocio
  • Spotify Legend
  • 156 Views
  • 3 replies
  • 0 likes
  • 156 Views
  • 3 replies
  • 0 likes

published playlists do not show up in search results

Hello,I have created several playlists over the course of several months, and designated them to be public and published. For a very brief time, two or three (out of 30 or so) showed up in public search results. Now, only one of them shows up, even t...

  • Casual Listener
  • Hello, I have created several playlists over the course of several months, and designated them to be public and published.  For a very brief time, two or three (out of 30 or so) showed up in public...
  • ED90
  • Casual Listener
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

cannot download songs as i'm out of my country (clock is ticking)

live in UK currently in France and cannot choose purchases to download. I have 14 that I will loose after today. What can I do?

  • Regular
  • live in UK currently in France and cannot choose purchases to download. I have 14 that I will loose after today. What can I do?
  • indivisible
  • Regular
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

iDEAL payment option in the Netherlands

Hi, I would love to buy a subscription to Spotify because your service is great. However, like the majority of dutch people I do not own a credit card, nor do I have PayPal (terrible service with fraud cases). The main online payment method (also use...

  • Visitor
  • Hi,   I would love to buy a subscription to Spotify because your service is great.   However, like the majority of dutch people I do not own a credit card, nor do I have PayPal (ter...
  • user-removed
  • Not applicable
  • 473 Views
  • 2 replies
  • 1 likes
  • 473 Views
  • 2 replies
  • 1 likes

Spotify Unlimited

Why is Unlimited no longer offered? I wanted to renew but unable. I do not want premium.

  • Newbie
  • Why is Unlimited no longer offered? I wanted to renew but unable. I do not want premium.
  • Jude
  • Spotify Legend
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

Charged for 30 days free trial!!!!

I get Spotify Premium but i don't have 30 free days. Charge 9,99 € in my count 2 days after. Please help, i want my 30 trial days free

  • Newbie
  • I get Spotify Premium but i don't have 30 free days. Charge 9,99 € in my count 2 days after. Please help, i want my 30 trial days free
  • Peter__
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

SPOTIFY CONNECTION SUCKS!

I have had more connection interuptions than acceptable. I'm paying 9.99/month for your service and 50% of the time I can't play a song?! Don't say it's my Wifi, it's not. Don't say it's my cellular carrier (AT&T) when I have full connections, it's n...

  • Newbie
  • I have had more connection interuptions than acceptable.  I'm paying 9.99/month for your service and 50% of the time I can't play a song?! Don't say it's my Wifi, it's not.  Don't say it's ...
  • 719 Views
  • 0 replies
  • 6 likes
  • 719 Views
  • 0 replies
  • 6 likes

Deleted Facebook Account... Now I want to stop payments

I deleted my facebook but sice I signed up with facebook it won't let me stop my subscription. I want to make a new account and continue using spotify but I'm going to be billed tomorrow... for a month I'm not going to be able to use because I can no...

  • Visitor
  • I deleted my facebook but sice I signed up with facebook it won't let me stop my subscription. I want to make a new account and continue using spotify but I'm going to be billed tomorrow... for a mon...
  • Peter__
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

No e-card

Hi! 2 days ago i purchased an e-card for my friend but no e-mail for now. Can anybody help?

  • Casual Listener
  • Hi! 2 days ago i purchased an e-card for my friend but no e-mail for now. Can anybody help?
  • Peter__
  • Community Legend
  • 311 Views
  • 3 replies
  • 0 likes
  • 311 Views
  • 3 replies
  • 0 likes

Spotify - Do NOT buy!

Redeemed voucher for 3 months premium. Not working. Spotify don't reply at all. No contact details. No customer support. Very unhappy!

  • Regular
  • Redeemed voucher for 3 months premium. Not working. Spotify don't reply at all. No contact details. No customer support. Very unhappy!
  • Peter__
  • Community Legend
  • 806 Views
  • 10 replies
  • 1 likes
  • 806 Views
  • 10 replies
  • 1 likes

Deleted songs

Hi, I have starred the song "dear Mama" by tupac, but now all the versions is deleted? What happened?

  • Newbie
  • Hi, I have starred the song "dear Mama" by tupac, but now all the versions is deleted? What happened?
  • Peter__
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Help I accidentally erased my favorite playlist!!!!

Can anyone pleeze help me? I have all my other playlists just the one is missing. (Its titled: Lets be indie hipsters ) I guess my pets dont like indie music?? My dog scared my cat and she walked across my keyboard and now I'm missing my favorite pla...

  • Newbie
  • Can anyone pleeze help me? I have all my other playlists just the one is missing. (Its titled: Lets be indie hipsters ) I guess my pets dont like indie music?? My dog scared my cat and she walked acr...
  • neo-x
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Invalid card

help says invalid card

  • Newbie
  • help says invalid card
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Errors and more errors

ERRORS: 1. inside account settings or account management you can edit the kind of notifications you get however this is not correct. I have get notices about friends who join spotify on NEVER yet I keep getting them. 2. It doesn't post the songs I do...

  • Visitor
  • ERRORS: 1. inside account settings or account management you can edit the kind of  notifications you get however this is not correct. I have get notices about friends who join spotify on NEV...
  • user-removed
  • Not applicable
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Accidently upgraded the wrong account

Hi. Apperently facebook en spotify login are tzo different accounts. I did not know that so i upgraded my facebook account from free to premium, instead of my account through spotify. This means that my facebook account now says premium, and my spoti...

  • Casual Listener
  • Hi. Apperently facebook en spotify login are tzo different accounts. I did not know that so i upgraded my facebook account from free to premium, instead of my account through spotify. This means that...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Solved!! accidently upgrated my facebook login

Hi. Apperently facebook en spotify login are tzo different accounts. I did not know that so i upgraded my facebook account from free to premium, instead of my account through spotify. This means that my facebook account now says premium, and my spoti...

  • Casual Listener
  • Hi. Apperently facebook en spotify login are tzo different accounts. I did not know that so i upgraded my facebook account from free to premium, instead of my account through spotify. This means that...
  • Liam
  • Community Legend
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Unable to log into Spotify with Facebook on Mobile and Desktop

I am a premium user. Up until about 2 days ago, I was logging in and out with no problem. Now spotify doesn't recognize my facebook information. I also could not log into the website. I created this 'new account' just so I could post for some help. I...

  • Casual Listener
  • I am a premium user. Up until about 2 days ago, I was logging in and out with no problem. Now spotify doesn't recognize my facebook information. I also could not log into the website. I created this ...
  • jgo530
  • Casual Listener
  • 575 Views
  • 5 replies
  • 0 likes
  • 575 Views
  • 5 replies
  • 0 likes

When creating Radio from a track currently playing...

When creating Radio from a track currently playing...it would be awesome if the track that is playing continued to play out, and then the playlist transition into radio. If I'm creating radio from a track then I obviously like it and I really don't w...

  • Newbie
  • When creating Radio from a track currently playing... it would be awesome if the track that is playing continued to play out, and then the playlist transition into radio. If I'm creating radio fro...
  • Peter__
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Sorry, but we couldn't connect your Spotify account with Facebook...

Not having any luck logging into Spotify on my Ipad, Sonos can connect to it but the Spotify app keeps popping up with the message: "Sorry, but we couldn't connect your Spotify account with Facebook. Please try again." Tried many times, tried resetti...

  • Casual Listener
  • Not having any luck logging into Spotify on my Ipad, Sonos can connect to it but the Spotify app keeps popping up with the message: "Sorry, but we couldn't connect your Spotify account with Facebook....
  • Peter__
  • Community Legend
  • 1113 Views
  • 5 replies
  • 0 likes
  • 1113 Views
  • 5 replies
  • 0 likes

Solved!! Please help - Spotify & Facebook have fallen out and want a divorce

Hope someone can help... Have, inadvertantly, linked a Facebook account with my Spotify account - how do I delete the connection? Cheers

  • Casual Listener
  • Hope someone can help...   Have, inadvertantly, linked a Facebook account with my Spotify account - how do I delete the connection?   Cheers  
  • Bob2theBeat
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes