Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2690 Views
  • 0 replies
  • 8 likes
  • Security
  • 2690 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454451 Views
  • 973 replies
  • 109 likes
  • Account
  • 454451 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201381 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201381 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 109926 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 109926 Views
  • 72 replies
  • 12 likes

RECUPERAR LISTA BORRADA

Necesito ayuda para recuperar una lista que he borrado del ipad el 23 de noviembre . La lista se llama PACO.

  • Newbie
  • Necesito ayuda para recuperar una lista que he borrado del ipad el 23 de noviembre . La lista se llama PACO. 
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Unable to buy Premium on my account.

I have a problem. when i first got spotify i didnt have any problems buying Premium, but a while ago it stoped working. When im trying to buy Premium it says that there is no money om my card, buy there is. If I make a new hotmail, facebook and spoti...

  • Casual Listener
  • I have a problem. when i first got spotify i didnt have any problems buying Premium, but a while ago it stoped working. When im trying to buy Premium it says that there is no money om my card, buy t...
  • meahtenoha
  • Spotify
  • 506 Views
  • 6 replies
  • 0 likes
  • 506 Views
  • 6 replies
  • 0 likes

Facebook Account Sync

Hi,Can you please unlink my dopey boyfriend's Facebook account from my Spotify? I clicked preferences ands connect to resync my own but it flashes a pop up box and then disappears. I'm using a Mac on Safari if this is of any use. Thanks in advance

  • Casual Listener
  • Hi, Can you please unlink my dopey boyfriend's Facebook account from my Spotify? I clicked preferences ands connect to resync my own but it flashes a pop up box and then disappears. I'm using a Ma...
  • meahtenoha
  • Spotify
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Premium user name kidnapped?

I have been a Premium user of Spotify since april 2012. Now suddenly, today, I was downgraded to Free user, and all my 100+ playlists were gone. Some very strange things are happening: I entered a support contact form, and later today I again seemed ...

  • Visitor
  • I have been a Premium user of Spotify since april 2012. Now suddenly, today, I was downgraded to Free user, and all my 100+ playlists were gone. Some very strange things are happening:   &...
  • meahtenoha
  • Spotify
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Cannot log into my premium account , says not active anymore

This issue has been going on for a few days now and its driving my crazy. When I try to log into my premium account it says there is an error , if I try to say I forgot my password it says there is no active account associated with my email or my fac...

  • Casual Listener
  • This issue has been going on for a few days now and its driving my crazy. When I try to log into my premium account it says there is an error , if I try to say I forgot my password it says there is n...
  • Peter__
  • Community Legend
  • 923 Views
  • 5 replies
  • 0 likes
  • 923 Views
  • 5 replies
  • 0 likes

can't get certain info to show on facebook timeline - anyone with actual answer?!

Hi, Up until recently my facebook timeline used to show my most listened to albums. Then today it suddenly changed to showing my top songs, which I didn't like as I preferred showing the albums. I clicked on the edit/remove button and removed it hopi...

  • Newbie
  • Hi,   Up until recently my facebook timeline used to show my most listened to albums.  Then today it suddenly changed to showing my top songs, which I didn't like as I preferred showing...
  • palmerjor
  • Casual Listener
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

The Top Artists on my Facebook Profile are not showing/ Top Artists on FB is not refreshing/updating

Hi, I've been using Spotify since November 2011, no problem until now. My top artists on facebook will NOT APPEAR anymore.I think it is due to the fact that it is not updating/refreshing anymore. It shows old artists I listened to only.I did not hide...

  • Newbie
  • Hi, I've been using Spotify since November 2011, no problem until now. My top artists on facebook will NOT APPEAR anymore. I think it is due to the fact that it is not updating/refreshing anymore....
  • palmerjor
  • Casual Listener
  • 1362 Views
  • 3 replies
  • 4 likes
  • 1362 Views
  • 3 replies
  • 4 likes

Adele

Hey everyone! Is there someone who knows if Adele´s song "set the fire to the rain" is avalible on Spotify. I can find only remixes but any original song of Adele. Thx for help! Cheers Jazze

  • Newbie
  • Hey everyone!    Is there someone who knows if Adele´s song "set the fire to the rain" is avalible on Spotify. I can find only remixes but any original song of Adele.    T...
  • Peter__
  • Community Legend
  • 648 Views
  • 2 replies
  • 1 likes
  • 648 Views
  • 2 replies
  • 1 likes

Force Logout

Is it possible to force logout my spotify account from any device it is logged into? Because I have changed my password but still gets paused because of use elsewhere.Username: rassehub

  • Casual Listener
  • Is it possible to force logout my spotify account from any device it is logged into? Because I have changed my password but still gets paused because of use elsewhere. Username: rassehub
  • Goodman
  • Spotify Legend
  • 521 Views
  • 4 replies
  • 0 likes
  • 521 Views
  • 4 replies
  • 0 likes

Double registration with one email address: double charge each month. No answer from Service

I have got for some reason by registration two different Spotify IDs, and now I am being charged TWICE each month prom my PayPal account. I tried to contact the service team, but got no answer. What shall I do now? Thank you! Ljudmila

  • Newbie
  •  I have got for some reason by registration two different Spotify IDs, and now I am being charged TWICE each month prom my PayPal account. I tried to contact the service team, but got no answer....
  • Peter__
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Solved!! [Announcement] - Service Outage 19.11.2012

Hi folks. We're experiencing some service issues at the moment which may include but are not limited to login errors or streaming errors. We'll update you here when we're all clear.

  • Spotify
  • Spotify
  • Hi folks. We're experiencing some service issues at the moment which may include but are not limited to login errors or streaming errors. We'll update you here when we're all clear. 
  • Rorey
  • Spotify
  • 1112 Views
  • 12 replies
  • 0 likes
  • 1112 Views
  • 12 replies
  • 0 likes

Free trial

i down loaded the 30 day mobile free trial and it keep saying only premium users can listen to music on demand

  • Newbie
  • i down loaded the 30 day mobile free trial and it keep saying only premium users can listen to music on demand
  • Peter__
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! LOGIN FAILED AFTER REINSTALL

Hello. Had to reinstall my Win XP recently, so also had to reinstall Spotify. Now when I try to login with Facebook the panel says login failed. Your country does not match the one set in your profile. - ??*?!!!? - I live in Spain, the country set in...

  • Visitor
  • Hello.   Had to reinstall my Win XP recently, so also had to reinstall Spotify. Now when I try to login with Facebook the panel says login failed. Your country does not match the one set in ...
  • Peter__
  • Community Legend
  • 1486 Views
  • 8 replies
  • 0 likes
  • 1486 Views
  • 8 replies
  • 0 likes

Solved!! Reset password email not arriving

ISince getting a spotify account I've changed email but when I add my old address to get an email to reset my password I don't receive it. So I can't chancge my account details or anything. Any ideas?

  • Casual Listener
  • ISince getting a spotify account I've changed email but when I add my old address to get an email to reset my password I don't receive it. So I can't chancge my account details or anything. Any ideas?
  • Peter__
  • Community Legend
  • 1414 Views
  • 8 replies
  • 0 likes
  • 1414 Views
  • 8 replies
  • 0 likes

Solved!! Account

When i login to my account i am listet as a "free" user, but i have paid for a Premium account?Who gets This error in order?And how Can i get i touch whith Spotify?

  • Regular
  • When i login to my account i am listet as a "free" user, but i have paid for a Premium account? Who gets This error in order? And how Can i get i touch whith Spotify?
  • David
  • Spotify Legend
  • 631 Views
  • 13 replies
  • 0 likes
  • 631 Views
  • 13 replies
  • 0 likes

Everything gone since logging in on a different computer

Hey all, I have seen many similar posts with disappearing playlists but havent quite found one that is exactly what happened to me. Maybe you can help me: I was at a friends place and logged her out of spotify to log myself in and see my playlists an...

  • Casual Listener
  • Hey all,   I have seen many similar posts with disappearing playlists but havent quite found one that is exactly what happened to me. Maybe you can help me:   I was at a friends pla...
  • meahtenoha
  • Spotify
  • 251 Views
  • 4 replies
  • 0 likes
  • 251 Views
  • 4 replies
  • 0 likes

Reset Pass through facebook profile

Is there anyway to reset your spotify password through your facebook account? Someone has recently hijacked my account and I cannot reset the password via email.

  • Newbie
  • Is there anyway to reset your spotify password through your facebook account? Someone has recently hijacked my account and I cannot reset the password via email.
  • Jude
  • Spotify Legend
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes

Deleted facebook account, now cant use spotify.

Hi I deleted my facebook account and now I cant use my spotify service, i signed up for a new spotify account with "spotify credentials" but I would like to recover my old accound. My customer service email has gone unanswered Case #: 00356241

  • Newbie
  • Hi I deleted my facebook account and now I cant use my spotify service, i signed up for a new spotify account with "spotify credentials" but I would like to recover my old accound. My customer servic...
  • David
  • Spotify Legend
  • 622 Views
  • 2 replies
  • 0 likes
  • 622 Views
  • 2 replies
  • 0 likes

lost username and password

Hello! I have a spotify premium account connected to the mobilphone number: 0730-30 85 11. I pay 99 skr a month but i have lost the note where I wrote down login name and password. Could you help me? I also have a spotify free acount but that is conn...

  • Newbie
  • Hello! I have a spotify premium account connected to the mobilphone number: 0730-30 85 11. I pay 99 skr a month but i have lost the note where I wrote down login name and password. Could you help m...
  • Peter__
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Solved!! Member for ~2 Years, never had a time limit, and now suddenly starting to get time-limit

Hi, I am an Spotify Free member and have been a member of spotify for about ~2 years and i've never had a time-limit on my listening, and suddenly today i've started to get a time-limit. During this ~2 year period, i've had a 8 month premium membersh...

  • Newbie
  • Hi,   I am an Spotify Free member and have been a member of spotify for about ~2 years and i've never had a time-limit on my listening, and suddenly today i've started to get a time-limit. Dur...
  • Cauca
  • Casual Listener
  • 1286 Views
  • 4 replies
  • 0 likes
  • 1286 Views
  • 4 replies
  • 0 likes