Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4475 Views
  • 0 replies
  • 9 likes
  • Security
  • 4475 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463845 Views
  • 974 replies
  • 110 likes
  • Account
  • 463845 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205226 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205226 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112977 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112977 Views
  • 72 replies
  • 12 likes

Solved!! Accidentally deleted my favorite playlist : ( can it be restored?

I was on the Linux version and it just deleted when I clicked delete...no prompt or anything...please tell me there's a way to get this back. I'll love you forever.

  • Casual Listener
  • I was on the Linux version and it just deleted when I clicked delete...no prompt or anything...please tell me there's a way to get this back. I'll love you forever.
  • Sam
  • Spotify
  • 2279 Views
  • 41 replies
  • 0 likes
  • 2279 Views
  • 41 replies
  • 0 likes

Solved!! Spotify Twitter Account

I won 2 tickets from Spotify UK's twitter account - retweet to win tickets to Hackneys Little Noise Sessions with Noah & The Whale and a few other bands. Spotify UK's twitter account direct messarod me to say congratulations you have won and to provi...

  • Casual Listener
  • I won 2 tickets from Spotify UK's twitter account - retweet to win tickets to Hackneys Little Noise Sessions with Noah & The Whale and a few other bands.  Spotify UK's twitter account dire...
  • diego
  • Spotify Legend
  • 894 Views
  • 6 replies
  • 0 likes
  • 894 Views
  • 6 replies
  • 0 likes

disconnect spotify from facebook

i am a premium spotify user who started using spotify through facebook. i deleted my facebook because i no longer wanted it. i now realize that i cannnot use spotify without it reactivating my facebook account. i want to be able to keep all my play l...

  • Visitor
  • i am a premium spotify user who started using spotify through facebook. i deleted my facebook because i no longer wanted it. i now realize that i cannnot use spotify without it reactivating my facebo...
  • Peter__
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Mobile premium

Hello can anyone help me I just paid for the premium online but it tells me I have to pay for it again is that true that I would have to pay again the 9.99 dollars?

  • Casual Listener
  • Hello can anyone help me I just paid for the premium online but it tells me I have to pay for it again is that true that I would have to pay again the 9.99 dollars?
  • Richard
  • Community Legend
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

I deactivated my facebook but i want to keep spotify and disconnect from facebook.

I have already paide for my subscription for a month is there any way that i can transfer over to another account and start fresh or is there anyway that i can disconnect from facebook?

  • Casual Listener
  • I have already paide for my subscription for a month is there any way that i can transfer over to another account and start fresh or is there anyway that i can disconnect from facebook? 
  • colton
  • Casual Listener
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Different Country erroe

Hi, Signed up the other day on my android when you went live in Ireland, On friday i got a not able to connect error so i uninstalled the app and went back in Since then i've been getting an "You are in the wrong country error" I checked my account t...

  • Newbie
  • Hi,    Signed up the other day on my android when you went live in Ireland,    On friday i got a not able to connect error so i uninstalled the app and went back in &nbs...
  • Peter__
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Country problem

I'm trying to change my country as i've moved and it keeps coming up with "Invalid Country" also its saying my password is invalid when it isn't. I've tried every password i've used over 2 years and still nothing. Any advice? Also my e-mail keeps say...

  • Casual Listener
  • I'm trying to change my country as i've moved and it keeps coming up with "Invalid Country" also its saying my password is invalid when it isn't. I've tried every password i've used over 2 years and ...
  • Peter__
  • Community Legend
  • 794 Views
  • 4 replies
  • 0 likes
  • 794 Views
  • 4 replies
  • 0 likes

Spotify Premium doesn't stream

Hello, Since this afternoon my spotify client on my macbook pro won't stream. First it said it was in offline mode, while I was clearly hooked up to the internet. And after re-installing it, it didn't work at all. Now I'm at the point where, on this ...

  • Regular
  • Hello,   Since this afternoon my spotify client on my macbook pro won't stream. First it said it was in offline mode, while I was clearly hooked up to the internet. And after re-installing i...
  • meahtenoha
  • Spotify
  • 781 Views
  • 11 replies
  • 0 likes
  • 781 Views
  • 11 replies
  • 0 likes

Still does not work

I have tried all of this. I am paying for Premium. I joined long before 2011. But now it does not work. I am close to giving up. Do I really need to leave Spotify?

  • Newbie
  • I have tried all of this. I am paying for Premium. I joined long before 2011. But now it does not work. I am close to giving up. Do I really need to leave Spotify?
  • meahtenoha
  • Spotify
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

What is/is not allowed ref. streaming, syncing & squeezebox devices

Premium Account. I really wish there was a clear FAQ on what can & can't be achieved with syncing & streaming, with examples. Syncing, I understand only 3 devices can have off-line syncing, Is there a way for me to check which devices are sync allowe...

  • Casual Listener
  • Premium Account.   I really wish there was a clear FAQ on what can & can't be achieved with syncing & streaming, with examples.   Syncing, I understand only 3 devices can have o...
  • qronos1
  • Music Fan
  • 3278 Views
  • 7 replies
  • 1 likes
  • 3278 Views
  • 7 replies
  • 1 likes

Solved!! lost my account

after my software update I don't know how to get inside my spotify account don't know user name and don't know pasword

  • Visitor
  • after my software update I don't know how to get inside my spotify account don't know user name and don't know pasword
  • maiteprofededib
  • Casual Listener
  • 1163 Views
  • 4 replies
  • 0 likes
  • 1163 Views
  • 4 replies
  • 0 likes

Intermittent sign in Pc and Tivo using Virgin Media

I am currently experiancing intermittent sign in problems my PC spoitify tells me im offline and my Tivo does no go past the logging in screen. Is there a problem with spotify

  • Regular
  • I am currently experiancing intermittent sign in problems my PC spoitify tells me im offline and my Tivo does no go past the logging in screen.   Is there a problem with spotify
  • Sam
  • Spotify
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Solved!! 2nd November - Not getting Premium? Read here!

Hello all, Thanks for reading. As of around 1730 UTC on the 2nd November, some users informed us that they aren't receiving the Premium service. We're aware of some server outage at the moment which is causing this issue. Our systems are redistributi...

  • Spotify Legend
  • Hello all,   Thanks for reading.    As of around 1730 UTC on the 2nd November, some users informed us that they aren't receiving the Premium service. We're aware of some server...
  • Sam
  • Spotify
  • 6121 Views
  • 38 replies
  • 1 likes
  • 6121 Views
  • 38 replies
  • 1 likes

Many music titles not available in Luxembourg! :(

First of all, I am really happy to see spotify up and running in our "third-world" country Luxembourg... Well done! Unfortunately lots of titles are unavailable on "OUR" market (which in itself is already a contra-productive, non-sensical approach, t...

  • Visitor
  • First of all, I am really happy to see spotify up and running in our "third-world" country Luxembourg... Well done! Unfortunately lots of titles are unavailable on "OUR" market (which in itself &nb...
  • winmarc
  • Regular
  • 480 Views
  • 3 replies
  • 0 likes
  • 480 Views
  • 3 replies
  • 0 likes

travelling overseas

I have a premium subscription and ill be traveling to south america for 2months. will i still be able to use spotify from my laptop/iphone when connected to wi-fi??

  • Newbie
  • I have a premium subscription and ill be traveling to south america for 2months. will i still be able to use spotify from my laptop/iphone when connected to wi-fi?? 
  • Peter__
  • Community Legend
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Sorry but I am going.

I know you are good BUT I pay for premium to get mobile and now that Google Play Music is here I can get all that for free. Some of my fav songs you have keep changing the version and I prefer originals. I had been streaming music from my personal we...

  • Roadie
  • I know you are good BUT I pay for premium to get mobile and now that Google Play Music is here I can get all that for free.   Some of my fav songs you have keep changing the version and I pr...
  • Peter__
  • Community Legend
  • 466 Views
  • 6 replies
  • 0 likes
  • 466 Views
  • 6 replies
  • 0 likes

10 hour per month limit

Surely the 10 hour per month listening limit must affect advertisers on Spotify. It reduces the capture time of listeners on the Spotify Free whilst on Premium Account Spotify the adverisers are completely denied access to some listeners. When advert...

  • Newbie
  • Surely the 10 hour per month listening limit must affect advertisers on Spotify. It reduces the capture time of listeners on the Spotify Free whilst on Premium Account  Spo...
  • Richard
  • Community Legend
  • 2150 Views
  • 19 replies
  • 0 likes
  • 2150 Views
  • 19 replies
  • 0 likes

regional problems with credit card

Hi, I would like to upgrade to Spotify premium. I am currently living in Germany, although my credit card is Australian. Whenever i try and pay using the visa/mastercard option (i have mastercard) it does not accept my card. I will not be getting ger...

  • Newbie
  • Hi, I would like to upgrade to Spotify premium.   I am currently living in Germany, although my credit card is Australian. Whenever i try and pay using the visa/mastercard option (i have mas...
  • Peter__
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Spotify UK Subscription does not have the album Imaginaerum by Nightwish

Hello. I was pleased to see the score for Imaginaerum on spotify today but I was disappointed to see that Imaginaerum is still not available. Why is this? Other albums for Nightwish show up fine and it's odd that the score shows up but still not Imag...

  • Roadie
  • Hello.   I was pleased to see the score for Imaginaerum on spotify today but I was disappointed to see that Imaginaerum is still not available. Why is this? Other albums for Nightwish show u...
  • Peter__
  • Community Legend
  • 828 Views
  • 4 replies
  • 0 likes
  • 828 Views
  • 4 replies
  • 0 likes