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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 264043 Views
  • 790 replies
  • 81 likes
  • Account
  • 264043 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129235 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129235 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 72126 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 72126 Views
  • 63 replies
  • 8 likes

I wan't to cancel my subscription

I am trying to cancel my subscription but ''https://www.spotify.com/us/account/subscription/'' doesn't show anything. ''Subscription statusSorry, could not get your subscription status at the moment.'' Is this temporary or is there another way?

  • Newbie
  • I am trying to cancel my subscription but ''https://www.spotify.com/us/account/subscription/'' doesn't show anything.  ''Subscription status Sorry, could not get your subscription status at t...
  • meahtenoha
  • Spotify
  • 647 Views
  • 7 replies
  • 0 likes
  • 647 Views
  • 7 replies
  • 0 likes

Spotify makes me go offline,it says that my travel time is up, BUT I NEVER TRAVELED

spotify placed my country as UK but im in new york how do i change it to the right country without having to buy premuim, it keeps me offline so i cant play music pls help

  • Newbie
  • spotify placed  my country as UK but im in new york how do i change it to the right country without having to buy premuim, it keeps me offline so i cant play music pls help
  • swisscub
  • Gig Goer
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

spotify unlimited question???????

it says Unlimited £4.99 a month that you can listen to music but i cant either on my phone or ipad.....says i need to upgrade to premium...what exactly do you get for unlimited because i have access to nothing. cant listen to anything saved or synced...

  • Visitor
  • it says Unlimited £4.99 a month that you can listen to music but i cant either on my phone or ipad.....says i need to upgrade to premium...what exactly do you get for unlimited because i have access ...
  • user-removed
  • Not applicable
  • 278 Views
  • 2 replies
  • 1 likes
  • 278 Views
  • 2 replies
  • 1 likes

Solved!! Buying songs getting messaged an error has occured all the time

Like title says, when im trying to buy songs i keep getting this message, and i need these songs before tomorrow cause of getting on vacation, so it would be nice if this would be solved some how. I have googled searched here apprently i am the only ...

  • Gig Goer
  • Like title says, when im trying to buy songs i keep getting this message, and i need these songs before tomorrow cause of getting on vacation, so it would be nice if this would be solved some how. I ...
  • saprize23
  • Gig Goer
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Is it possible to switch Facebook accounts with your premium subscription?

Hello, I recently deativated my facebook temporarily and am now using a temporary facebook account to use spotify. For sake of easy explanation we'll call my original facebook (OFB) and my temporary one (TFB). I am interested in upgrading to premium ...

  • Newbie
  • Hello,   I recently deativated my facebook temporarily and am now using a temporary facebook account to use spotify. For sake of easy explanation we'll call my original facebook (OFB) and my t...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Top tracks and top artist playlist still public even though box is unchecked under preferences.

I have the boxes for show top tracks and top artists playlist unchecked under preferences and it still shows them on my profile. Every now and then, they will disappear from my profile, but they always come back. Why can't they stay hidden. Is this a...

  • Newbie
  • I have the boxes for show top tracks and top artists playlist unchecked under preferences and it still shows them on my profile. Every now and then, they will disappear from my profile, but they alwa...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Redeeming code, always gets: "Oops! Something went wrong,"

Hi! Just bought myself a card but when i type the Pin-code it says; Oops! Something went wrong, please try again or check out ou..."What's wrong with the card? is it invalid? Best wishes

  • Casual Listener
  • Hi!    Just bought myself a card but when i type the Pin-code it says; Oops! Something went wrong, please try again or check out ou..." What's wrong with the card? is it invalid?  ...
  • Sundstrand
  • Newbie
  • 440 Views
  • 2 replies
  • 0 likes
  • 440 Views
  • 2 replies
  • 0 likes

Cancel Account

Hello - I would like to cancel my account. Can you please assist? Thanks

  • Newbie
  • Hello - I would like to cancel my account.  Can you please assist?  Thanks
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Unsubscribing

Logged in to unsubscribe from premium. I was greeted on the account screen with a message that Spotify doesn't know my account status, doesn't have any payment information on record (even though they withdraw money from my account every month), and h...

  • Casual Listener
  • Logged in to unsubscribe from premium.  I was greeted on the account screen with a message that Spotify doesn't know my account status, doesn't have any payment information on record (even thoug...
  • 418 Views
  • 0 replies
  • 0 likes
  • 418 Views
  • 0 replies
  • 0 likes

e-card

E-card pin doesnt work. What to do next?

  • Newbie
  • E-card pin doesnt work. What to do next?
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Do my playlists disappear if I reset my account?

I have been wanting to unsync one of my devices so I can set up another device. To do this I have to reset my account, as I already have three devices used. Will resetting my account delete my playlist info from spotify or just unsync it? After i res...

  • Casual Listener
  • I have been wanting to unsync one of my devices so I can set up another device. To do this I have to reset my account, as I already have three devices used. Will resetting my account delete my playli...
  • 387 Views
  • 0 replies
  • 0 likes
  • 387 Views
  • 0 replies
  • 0 likes

Please help a newcomer..

What is the difference between downloading and streaming - I have paid £4.99 per month and thought this was it - however £1.15 is coming out of my account each time I download something - I thought I understood it to be £4.99 per month - full stop. T...

  • Regular
  • What is the difference between downloading and streaming - I have paid £4.99 per month and thought this was it - however £1.15 is coming out of my account each time I download something - I thought I...
  • Stupify
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Please cancel my subscription

I have been trying for about 30 minutes to cancel my account. Every time i try to get to the subscription section the page hangs, or displays "An error has occurred. Please try again.". Please can you cancel my account. The contact form page also han...

  • Newbie
  • I have been trying for about 30 minutes to cancel my account.   Every time i try to get to the subscription section the page hangs, or displays "An error has occurred. Please try again.". Plea...
  • 154 Views
  • 0 replies
  • 1 likes
  • 154 Views
  • 0 replies
  • 1 likes

Charged twice for Spotify subscription and Spotify contact form is not working

I've been charged twice for my Spotify subscription, once on Monday 23rd and again on Tuesday 24th. I have tried to use the contact form on the contact us page, but this is not working. The form cuts of halfway, there is no submit button and looking ...

  • Newbie
  • I've been charged twice for my Spotify subscription, once on Monday 23rd and again on Tuesday 24th. I have tried to use the contact form on the contact us page, but this is not working. The form cuts...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Thought it was adfree for 6 months?

I thought I read somewhere that when you sign up for the free account, the ads and the 10 hour a week limitation are ignored for 6 months?? Or did I dream this. Can't yet comment on the 10 hour business, but I'm definitely hearing ads...

  • Newbie
  • I thought I read somewhere that when you sign up for the free account, the ads and the 10 hour a week limitation are ignored for 6 months?? Or did I dream this. Can't yet comment on the 10 hour busin...
  • Stupify
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Offline mode

It says that I am offline when I shouldn't be, I am connected to the internet and never switched to offline mode. Why is it doing this? And how can I go online again? Please and thank you.

  • Newbie
  • It says that I am offline when I shouldn't be, I am connected to the internet and never switched to offline mode. Why is it doing this? And how can I go online again? Please and thank you.
  • Scottehh
  • Music Fan
  • 325 Views
  • 3 replies
  • 0 likes
  • 325 Views
  • 3 replies
  • 0 likes

My spotify stared list is gone!

Hi, my spotify stared list was gone yesterday i logged on to my cellphone. And i don't know all the songs i had in there but it would be great if someone could help me get it back. It left 2 songs on my playlis. 12/12 and A boy brushed red living in ...

  • Newbie
  • Hi, my spotify stared list was gone yesterday i logged on to my cellphone. And i don't know all the songs i had in there but it would be great if someone could help me get it back. It left 2 songs on...
  • Richard
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Spotify logged me out and has Deleted my Playlists?

Yesterday, Spotify logged me out and it didn't accept my password; so I reset it. When I reset my Password I went back into Spotify and it deleted all of my Playists. I think I might have 2 Usernames for some reason (Shireen-Yogi and Shireen1993) on ...

  • Visitor
  • Yesterday, Spotify logged me out and it didn't accept my password; so I reset it. When I reset my Password I went back into Spotify and it deleted all of my Playists.    I think I might h...
  • user-removed
  • Not applicable
  • 714 Views
  • 5 replies
  • 0 likes
  • 714 Views
  • 5 replies
  • 0 likes

Can't log in with phone

I downloaded Premium to download music on my phone. I have installed the Spotify app but when I try to log in using my facebook login info, it tells me I'm entering it wrong. I've already changed my facebook password and rebooted my phone. Please hel...

  • Newbie
  • I downloaded Premium to download music on my phone. I have installed the Spotify app but when I try to log in using my facebook login info, it tells me I'm entering it wrong. I've already changed my ...
  • meahtenoha
  • Spotify
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Premium for $4.99?

I have a Premium account but this past month i was only charged $4.99 instead of the usual $9.99. I was wondering why?

  • Newbie
  • I have a Premium account but this past month i was only charged $4.99 instead of the usual $9.99. I was wondering why?
  • 415 Views
  • 0 replies
  • 0 likes
  • 415 Views
  • 0 replies
  • 0 likes