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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 173800 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 173800 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11482 Views
  • 6 replies
  • 11 likes
  • Security
  • 11482 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516623 Views
  • 986 replies
  • 113 likes
  • Account
  • 516623 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126140 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126140 Views
  • 74 replies
  • 12 likes

Some random person is using my account

PlanPremium (Subscription cancelling soon)Country DeviceiPadiPhoneOperating SystemiOS 10 My Question or Issue I went on Spotify around a week ago and found that for some reason a random song was playing. I looked on it and found it was playing on an ...

  • Casual Listener
  • Plan Premium (Subscription cancelling soon) Country   Device iPad iPhone Operating System iOS 10   My Question or Issue  I went on Spotify around a week ago and found that f...
  • Emilia_8
  • Community Legend
  • 5428 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 5428 Views
  • 3 replies
  • 0 likes

Solved!! User p88g8c27pc94u9z7ucl8gbwfe has been getting into peoples' accounts.

Userp88g8c27pc94u9z7ucl8gbwfe on spotify has accessed my account. I noticed that I started having EDM and disco in my listening history when I don't listen to those. He also followed his playlists like a dummy so that's how I was able to find it was ...

  • Regular
  • User p88g8c27pc94u9z7ucl8gbwfe   on spotify has accessed my account. I noticed that I started having EDM and disco in my listening history when I don't listen to those. He also followed his p...
  • Emilia_8
  • Community Legend
  • 1470 Views
  • 6 replies
  • 1 likes
  • 1470 Views
  • 6 replies
  • 1 likes

I can’t unlink my Spotify to an old PlayStation

trying to link my Spotify account to a new PlayStation but it’s saying that my Spotify is already linked to another PlayStation. I don’t have the PlayStation linked with my Spotify nor do I know the PSN username or login

  • Newbie
  • trying to link my Spotify account to a new PlayStation but it’s saying that my Spotify is already linked to another PlayStation. I don’t have the PlayStation linked with my Spotify nor do I know the ...
  • OneByBoo
  • Roadie
  • 740 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 740 Views
  • 1 replies
  • 0 likes

Google Mini not eligible

I have a family premium account but Spotify keeps saying I'm not eligible for free Google Mini. What gives?

  • Casual Listener
  • I have a family premium account but Spotify keeps saying I'm not eligible for free Google Mini. What gives? 
  • Billy-J
  • Spotify Star
  • 623 Views
  • 1 replies
  • 0 likes
  • 623 Views
  • 1 replies
  • 0 likes

Spotify account only accessible on ps4

Hello,A few days ago I started using Spotify on my PlayStation 4 again, it signed me automatically to an account I already had made a long ago via Spotify on ps4 and it’s linked with my psn account. But I don’t I remember the email or password of the...

  • Visitor
  • Hello, A few days ago I started using Spotify on my PlayStation 4 again, it signed me automatically to an account I already had made a long ago via Spotify on ps4 and it’s linked with my psn account...
  • OneByBoo
  • Roadie
  • 2250 Views
  • 1 replies
  • 0 likes
  • Account
  • 2250 Views
  • 1 replies
  • 0 likes

2 subscriptions deducted premium and premium family

PlanPremium/Premium FamilyCountryIreland DeviceHuawei powered by Android My Question or IssueHaving recently gotten a new Visa Debit Card, my monthly subscription payment failed as I hadn't updated it.I had until then been on the Family Premium Packa...

  • Visitor
  • Plan Premium/Premium Family Country Ireland   Device Huawei powered by Android     My Question or Issue Having recently gotten a new Visa Debit Card, my monthly subscription ...
  • OneByBoo
  • Roadie
  • 821 Views
  • 1 replies
  • 0 likes
  • Account
  • 821 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription payment failed, but no obvious way to pay.

I have a Premium account, but my last payment didn't go through due to an issue with Paypal and my bank. I now get regular emails saying my subscription hasn't been renewed and to update my payment details etc, but the issue with Paypal/the bank has ...

  • Music Fan
  • I have a Premium account, but my last payment didn't go through due to an issue with Paypal and my bank.   I now get regular emails saying my subscription hasn't been renewed and to update m...
  • Petya
  • Community Legend
  • 5848 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 5848 Views
  • 4 replies
  • 0 likes

Changing country, payment method

PlanPremiumCountryBrazil changing to ItalyDeviceiPhone10s, MacAir, iPhone8, iPhone6, My Question or IssueOk, I have a Brazilian premium family account since 2014 I believe. I moved to Italy about 11 months ago and I didn't change anything on my accou...

  • Visitor
  • Plan Premium Country Brazil changing to Italy Device iPhone10s, MacAir, iPhone8, iPhone6,   My Question or Issue Ok, I have a Brazilian premium family account since 2014 I believe. I mov...
  • ListenToGlobal
  • Composer
  • 585 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 585 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't connect with Facebook

I was using spotify until one day it suddenly logged me out and when I press connect with facebook, nothing happens. I try to enter login info and spotify app reacts. I still use app on my phone with no problems.Windows 10.

  • Visitor
  • I was using spotify until one day it suddenly logged me out and  when I press connect with facebook, nothing happens. I try to enter login info and spotify app reacts. I still use app on my phon...
  • Petya
  • Community Legend
  • 770 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 770 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [Spotify for Artists] If I go to my "artist page" it shows a blank white page

PlanFreeCountryIT My Question or IssueI log in to my "Spotify for Artist", but if I go to my artist page ("YOUR ACCOUNT") it shows a blank white page.What does it happen? I've always used Spotify for Artist and I've never had a problem.Please help me...

  • Composer
  • Plan Free Country IT   My Question or Issue I log in to my "Spotify for Artist", but if I go to my artist page ("YOUR ACCOUNT") it shows a blank white page. What does it happen? I've alwa...
  • Petya
  • Community Legend
  • 1976 Views
  • 3 replies
  • 1 likes
  • Account
  • 1976 Views
  • 3 replies
  • 1 likes

Superuser Contribution Tengo dos cobros de la mensualidad de Spotify en el mismo mes, en diferente fechas.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 958 Views
  • 1 replies
  • 0 likes
  • Other
  • 958 Views
  • 1 replies
  • 0 likes

Firefox not working

Im new here and trying to access these forums via Firefox which doesn't work but Chrome seems to be fine. Does anyone know why that would be?Thanks

  • Visitor
  • Im new here and trying to access these forums via Firefox which doesn't work but Chrome seems to be fine.  Does anyone know why that would be? Thanks
  • KossB
  • Roadie
  • 568 Views
  • 1 replies
  • 0 likes
  • Other
  • 568 Views
  • 1 replies
  • 0 likes

Superuser Contribution New User - Spotify hasn't shown any Facebook friends

I just signed up for Spotify via Facebook. It seems to show me everything fine, artists, celebrities I can follow, apps, except for Facebook friends. I have Spotify exempted from the only firewall I use. It just doesn't show any possible Followers fr...

  • Newbie
  • I just signed up for Spotify via Facebook.  It seems to show me everything fine, artists, celebrities I can follow, apps, except for Facebook friends.   I have Spotify exempted from the o...
  • Petya
  • Community Legend
  • 5037 Views
  • 36 replies
  • 2 likes
  • 5037 Views
  • 36 replies
  • 2 likes

Superuser Contribution Refund due to poor support

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueHow to demand a refund? I got charged for a regular priced monthly fee this month yesterday when it should have only been $4.99. I am sure I was on a student deal but still g...

  • Visitor
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue How to demand a refund? I got charged for a regular priced monthly fee this month yesterday when i...
  • Petya
  • Community Legend
  • 664 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 664 Views
  • 2 replies
  • 0 likes

Superuser Contribution No logro ingresar a mi cuenta ya que no me acuerdo de mi usuario ni mi clave

Hola el dia 3/12/19 empece a pagar una cuenta spotify la cual no se a que correo la tengo vinculada ya que ni uno de mis correos tiene ni un mensaje de iniciación ni nada, solo tengo un mail en el correo que tengo mi cuenta de banco que certifica que...

  • Visitor
  • Hola el dia 3/12/19 empece a pagar una cuenta spotify la cual no se a que correo la tengo vinculada ya que ni uno de mis correos tiene ni un mensaje de iniciación ni nada, solo tengo un mail en el co...
  • Petya
  • Community Legend
  • 743 Views
  • 2 replies
  • 0 likes
  • Account
  • 743 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lost my account.

So I had just reset my PC and nothing is left and I have fully forgotten my email or username i'm not sure what it is, I do that the name of the account what it refereed me to because I had it linked to my discord account if anyone could maybe tell m...

  • Casual Listener
  • So I had just reset my PC and nothing is left and I have fully forgotten my email or username i'm not sure what it is, I do that the name of the account what it refereed me to because I had it linked...
  • Petya
  • Community Legend
  • 973 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 973 Views
  • 3 replies
  • 0 likes

Superuser Contribution Someone hacked my account

Please help, someone changed my password, email and everything. They have been using my account and I can't change it back!

  • Casual Listener
  • Please help, someone changed my password, email and everything. They have been using my account and I can't change it back!
  • Peter
  • Spotify Legend
  • 617 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 617 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I delete Recently Player Artists?

I setup Spotify with my Amazon Echo not thinking about other people playing random songs through it and them showing up on my Recently Played Artists. How can I clear this or delete certain artists from the list?

  • Newbie
  • I setup Spotify with my Amazon Echo not thinking about other people playing random songs through it and them showing up on my Recently Played Artists. How can I clear this or delete certain...
  • Petya
  • Community Legend
  • 862 Views
  • 3 replies
  • 0 likes
  • Account
  • 862 Views
  • 3 replies
  • 0 likes

Superuser Contribution other people keep using my account!

This has happened multiple times now where I'm listening to music and it will change to music I would never pick. I'll change it back to what I was originally listening to and it will go back to the music that is not mine. most recently, a ton of mus...

  • Visitor
  • This has happened multiple times now where I'm listening to music and it will change to music I would never pick. I'll change it back to what I was originally listening to and it will go back to the ...
  • Peter
  • Spotify Legend
  • 540 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 540 Views
  • 2 replies
  • 0 likes

Account Stolen: Email and Password Changed

Plan: Spotify PremiumCountry: USADevice: Various Mac Products My Question or IssueDuring my regular listening a few days ago, I found that random songs started playing without my prompting. Upon further investigating, someone accessed my account and ...

  • Visitor
  • Plan: Spotify Premium Country: USA Device: Various Mac Products   My Question or Issue During my regular listening a few days ago, I found that random songs started playing without my ...
  • KossB
  • Roadie
  • 1300 Views
  • 1 replies
  • 0 likes
  • Account
  • 1300 Views
  • 1 replies
  • 0 likes