Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398118 Views
  • 947 replies
  • 107 likes
  • Account
  • 398118 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171314 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171314 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99057 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99057 Views
  • 68 replies
  • 10 likes

So i link my account to the wrong Facebook accoun

PlanFreeCountryVietNamDeviceSamsung galaxy A30Operating SystemAndroid 9 My Question or IssueSo i link the wrong facebook account on my spoify account, what should i do to unlink that facebook acount and link it to the right one that i want to link?

  • Newbie
  • Plan Free Country VietNam Device Samsung galaxy A30 Operating System Android 9   My Question or Issue So i link the wrong facebook account on my spoify account, what should i do to unl...
  • osornios
  • Spotify Star
  • 2391 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 2391 Views
  • 1 replies
  • 0 likes

Solved!! Can't login to my account and not receiving password reset email

I was trying to login to my other Spotify account to connect it to discord so it shows what I'm listening to if I'm using Spotify on one device or the other and I can't seem to log into the Spotify account trying all the passwords I may have used, I ...

  • Casual Listener
  • I was trying to login to my other Spotify account to connect it to discord so it shows what I'm listening to if I'm using Spotify on one device or the other and I can't seem to log into the Spotify a...
  • OneByBoo
  • Roadie
  • 1232 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1232 Views
  • 3 replies
  • 0 likes

Unable to edit profile

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have upgraded to spotify family so my wife and I can both use it on holiday. So it thinks I...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Billy-J
  • Spotify Star
  • 998 Views
  • 1 replies
  • 0 likes
  • Account
  • 998 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked?

PlanPremium for familyCountryPhilippines My Question or IssueI'm seeing "recently played" playlists I don't recognize on my home, russian and chinese/japanese songs (not sure), I already changed the password weeks ago, and the activity is still going...

  • Newbie
  • Plan Premium for family Country Philippines   My Question or Issue I'm seeing "recently played" playlists I don't recognize on my home, russian and chinese/japanese songs (not sure), I alr...
  • Billy-J
  • Spotify Star
  • 2936 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 2936 Views
  • 1 replies
  • 0 likes

can't found account

PlanPremiumCountrythe netherlands DeviceSamsung s7Operating System Android My Question iscan no longer find the login details of the account and the email address no longer exists how can I request the details of the account

  • Casual Listener
  • Plan Premium Country the netherlands   Device Samsung s7 Operating System  Android   My Question is can no longer find the login details of the account and the email addre...
  • OneByBoo
  • Roadie
  • 1818 Views
  • 5 replies
  • 0 likes
  • Premium
  • 1818 Views
  • 5 replies
  • 0 likes

I can't login to Spotify unless its through Facebook

PlanPremiumMy Question or IssueWhen I signed up for an account and everytime I have logged in I have done so through Facebook. However, I need to sign in to Spotify normally. Is there a way I can create a normal account that links to the one I create...

  • Newbie
  • Plan Premium My Question or Issue When I signed up for an account and everytime I have logged in I have done so through Facebook. However, I need to sign in to Spotify normally. Is there a way I c...
  • OneByBoo
  • Roadie
  • 314 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 314 Views
  • 1 replies
  • 0 likes

Account has been totally changed. all playlists gone. different profile picture. Have I been hacked?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
  • 297 Views
  • 1 replies
  • 0 likes

Cant log in and did not receive reset password e-mail

PlanPremiumCountryCzech Republic My Question or IssueI forgot my password (I use the remember me function in all my devices and so a did not need to log in for months). I used the reset password option but no e-mail was delivered, tried multiple time...

  • Visitor
  • Plan Premium Country Czech Republic   My Question or Issue I forgot my password (I use the remember me function in all my devices and so a did not need to log in for months). I used the re...
  • Billy-J
  • Spotify Star
  • 1271 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1271 Views
  • 7 replies
  • 0 likes

Account got hacked; recommendations got messed up

PlanPremiumCountryHungaryDeviceXiaomi Mi Mix 2Operating SystemAndroid Oreo My Question or IssueSo, my account got broken into multiple times. I logged out from all devices, changed my Spotify and e-mail password and desynced the strangers' devices. N...

  • Newbie
  •   Plan Premium Country Hungary Device Xiaomi Mi Mix 2 Operating System Android Oreo   My Question or Issue So, my account got broken into multiple times. I logged out from a...
  • OneByBoo
  • Roadie
  • 1192 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
    Security
  • 1192 Views
  • 3 replies
  • 0 likes

Double payment

PlanPremium My Question or IssueBought Spotify (3 months for 10 Euros), accidentally paid twice. Can I get my 10 Euro back?

  • Newbie
  •   Plan Premium    My Question or Issue Bought Spotify (3 months for 10 Euros), accidentally paid twice. Can I get my 10 Euro back?  
  • OneByBoo
  • Roadie
  • 1200 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1200 Views
  • 1 replies
  • 0 likes

Cant log in when its with facebook

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryMexico but ive being since january abroadDeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueI have...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Mexico but ive being since january abroad Device Sam...
  • OneByBoo
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 250 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My username was changed when I subscribed to Premium

Plan Was Free/Now is Premium Country Brazil/Brasil Device Samsung J5 Prime Operating System Android Oreo My Issue Before starting paying for Spotify Premium, my username was "[snip - Community Moderator edit]", but, as I confirmed payment, my usernam...

  • Visitor
  • Plan Was Free/Now is Premium Country Brazil/Brasil Device Samsung J5 Prime Operating System Android Oreo   My Issue Before starting paying for Spotify Premium, my username wa...
  • Katerina
  • Spotify Legend
  • 567 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 567 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to change my email address

I've changed my Facebook email address long before creating a spotify account, But somehow my spotify account still uses my old email address, I've tried changing my email address on facebook but it's been two weeks now and I'm still stuck with that ...

  • Newbie
  • I've changed my Facebook email address long before creating a spotify account, But somehow my spotify account still uses my old email address, I've tried changing my email address on facebook but it'...
  • Katerina
  • Spotify Legend
  • 1854 Views
  • 3 replies
  • 0 likes
  • Account
  • 1854 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unauthorised token-exploit revenue farming on my account

PlanPremiumCountryAustralia My Question or IssueUnauthorised entry "Thunder" by R3XBEAT appeared in my Recently Played section, whom I believe is using some form of token exploit to gain access to my account and play the song in order to gain revenue...

  • Visitor
  • Plan Premium Country Australia   My Question or Issue Unauthorised entry "Thunder" by R3XBEAT appeared in my Recently Played section, whom I believe is using some form of token exploit to ...
  • Peter
  • Spotify Legend
  • 2781 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 2781 Views
  • 2 replies
  • 0 likes

Superuser Contribution Offline unavailable on Android :(

PlanPremiumCountry DeviceXiaomi Redmi 3SOperating SystemAndroid Marshmellow My Question or IssueHello, so, I had one problemA few days ago I had reinstalled Spotify app, and after this, all music which I had downloaded, had shows in taskbar that it a...

  • Casual Listener
  • Plan Premium Country   Device Xiaomi Redmi 3S Operating System Android Marshmellow   My Question or Issue Hello, so, I had one problem A few days ago I had reinstalled Spotify ap...
  • Katerina
  • Spotify Legend
  • 3441 Views
  • 5 replies
  • 0 likes
  • Premium
  • 3441 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium but no Music and Podcasts update in new Library

PlanPremiumCountryFranceDeviceHonorOperating SystemAndroid My Question or IssueI did update my app but I do not have this Library changes (https://androidcommunity.com/spotify-premium-brings-music-and-podcasts-together-in-new-library-20190613/) - is ...

  • Newbie
  • Plan Premium Country France Device Honor Operating System Android   My Question or Issue I did update my app but I do not have this Library changes (https://androidcommunity.com/spotif...
  • Katerina
  • Spotify Legend
  • 1440 Views
  • 3 replies
  • 1 likes
  • Premium
  • 1440 Views
  • 3 replies
  • 1 likes

Superuser Contribution Premium Account Lost, Poor Customer Service

PlanPremiumCountryUSDeviceiPhone XROperating SystemiOS (most recent)My Question or Issue - - Account Lost, Terrible Customer Service.Hello. A few days ago my Premium account of 4+ years, under the account name "jochfeld" had kicked me off of the serv...

  • Casual Listener
  • Plan Premium Country US Device iPhone XR Operating System iOS (most recent) My Question or Issue - - Account Lost, Terrible Customer Service. Hello. A few days ago my Premium account of 4+ y...
  • Katerina
  • Spotify Legend
  • 976 Views
  • 7 replies
  • 3 likes
  • Account
    Premium
    Security
  • 976 Views
  • 7 replies
  • 3 likes

Superuser Contribution Using a Canadian credit card in the UK

I started my spotify premium account in Canada and used my Canadian credit card as payment. I've recently moved to the UK and now my Canadian card isn't being accepted. If I use Canada as my location it doesn't accept the postal code (my Canadian ban...

  • Casual Listener
  • I started my spotify premium account in Canada and used my Canadian credit card as payment. I've recently moved to the UK and now my Canadian card isn't being accepted. If I use Canada as my location...
  • Katerina
  • Spotify Legend
  • 816 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 816 Views
  • 3 replies
  • 0 likes

dual accounts. change email address?

Premium plan, no access, no idea what the password is, and cannot reset my own information because I am locked out of my old email accounts. cancel my free account and give me access to my premium

  • Newbie
  • Premium plan, no access, no idea what the password is, and cannot reset my own information because I am locked out of my old email accounts.   cancel my free account and give me access to my p...
  • OneByBoo
  • Roadie
  • 439 Views
  • 1 replies
  • 0 likes
  • Account
  • 439 Views
  • 1 replies
  • 0 likes

How i remove my credit card from someone spotify account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSomeone use my credit card to pay he s spotify account. How i remove my card from he s accoun...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Someone...
  • Billy-J
  • Spotify Star
  • 2015 Views
  • 1 replies
  • 0 likes
  • Account
  • 2015 Views
  • 1 replies
  • 0 likes