Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2638 Views
  • 0 replies
  • 8 likes
  • Security
  • 2638 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454172 Views
  • 973 replies
  • 109 likes
  • Account
  • 454172 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201280 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201280 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 109863 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 109863 Views
  • 72 replies
  • 12 likes

sobre mi playlist

cada dia me agregan 3 o 4 personas que yo noconozco de nada a mi playlist, es una autentico spam se llama reggeton del bueno es que es todos los dios dos personas como minimo y por si fuera poco no tengo nunca minutos para segur escuhcando nada y me ...

  • Casual Listener
  • cada dia me agregan 3 o 4 personas que yo noconozco de nada a mi playlist, es una autentico spam se llama reggeton del bueno es que es todos los dios dos personas como minimo y por si fuera poco no t...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Spamm people that i dont meet

I have a list of reggeaton and every days i have two firends more that take my playlist, i think thath spotify should oofer me more minutes of listen oh my god. I dont meet anyting of people to take my playliste is spam

  • Casual Listener
  • I have  a list of reggeaton and every days i have two firends more that take my playlist, i think thath spotify should oofer me more minutes of listen oh my god. I dont meet anyting of people to...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Solved!! Moved - can't change country - moving back soon

Hey there, I recently moved to Poland from UK, as I'm having a year abroad at uni here. I can't change my country to open up Spotify (I can't log in at all, even to listen my own tracks on my laptop). I'm moving back next year and I wanted to know wh...

  • Newbie
  • Hey there, I recently moved to Poland from UK, as I'm having a year abroad at uni here. I can't change my country to open up Spotify (I can't log in at all, even to listen my own tracks on my laptop)...
  • Peter__
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account Hacked!

Hi! My acount has been hacked, someone has changed the email adress and password so I can't even log in or change my password... the username is MaxPalm, can you help me so I can use my spotify account again because now i have to use my facebook to l...

  • Regular
  • Hi! My acount has been hacked, someone has changed the email adress and password so I can't even log in or change my password... the username is MaxPalm, can you help me so I can use my spotify acc...
  • MaxPalm
  • Regular
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Solved!! 10 Hours limit per month (german)

Hallo, habe mich vor 3 Tagen bei SPotify angemeldet. (Free) Nach diesen 3 Tagen wurde mir angezeigt, dass meine 10 Stunden pro Monat aufgebraucht seien... Laut Spotify selbst müsste es aber folgendermaßen geregelt sein: Wie viel Musik kann ich über S...

  • Regular
  • Hallo, habe mich vor 3 Tagen bei SPotify angemeldet. (Free) Nach diesen 3 Tagen wurde mir angezeigt, dass meine 10 Stunden pro Monat aufgebraucht seien...   Laut Spotify selbst müsste es...
  • M4GnI
  • Regular
  • 2880 Views
  • 9 replies
  • 0 likes
  • 2880 Views
  • 9 replies
  • 0 likes

Solved!! Recover deleted playlist

Hi, The kids deleted my most precius playlist last night. Please recover it for me! The playlist is called "Det är lugnt"

  • Newbie
  • Hi, The kids deleted my most precius playlist last night. Please recover it for me!   The playlist is called "Det är lugnt"    
  • meahtenoha
  • Spotify
  • 3790 Views
  • 12 replies
  • 1 likes
  • 3790 Views
  • 12 replies
  • 1 likes

Solved!! Available tracks differ by user

Hello, I always assumed that the tracks that are playable in Spotify are related to your location. Some tracks you can play in the UK, but not in The Netherlands. Has something to do with contract with label companies. I can understand that. Now I wa...

  • Casual Listener
  • Hello, I always assumed that the tracks that are playable in Spotify are related to your location. Some tracks you can play in the UK, but not in The Netherlands. Has something to do with contract ...
  • RonaldP
  • Casual Listener
  • 643 Views
  • 6 replies
  • 0 likes
  • 643 Views
  • 6 replies
  • 0 likes

Unlimited doen't working

I subscribed an unlimited abonnement but I cheals ten music. Every times I try a following message appear : spotiffy premium is required for on demand Mobil streaming. It s free to stream in the desktop. Sorry for my ignorance but I don t understand ...

  • Newbie
  • I subscribed an unlimited abonnement but I cheals ten music. Every times I try a following message appear : spotiffy premium is required for on demand Mobil streaming. It s free to stream in the desk...
  • Peter__
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Need to make Facebook account into Regular Account. Premium Customer.

Hi guys,Recently deactivated my facebook for various reasons. I still want to continue paying for and using Spotify, so I need instructions on how to make my account into a Spotify only type, as loging in currently reactivates my Facebook.

  • Casual Listener
  • Hi guys, Recently deactivated my facebook for various reasons. I still want to continue paying for and using Spotify, so I need instructions on how to make my account into a Spotify only type, as ...
  • Peter__
  • Community Legend
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

I can't log into Spotify without my facebook information,

When I signed up for Spotify, I had to use my Facebook. I have deactivated my Facebook, but when I log into Spotify, it reactivates it. I do not know how to get my username and cannot log in.

  • Newbie
  • When I signed up for Spotify, I had to use my Facebook. I have deactivated my Facebook, but when I log into Spotify, it reactivates it. I do not know how to get my username and cannot log in. 
  • Stupify
  • Community Legend
  • 617 Views
  • 1 replies
  • 0 likes
  • 617 Views
  • 1 replies
  • 0 likes

Premium account needed to listen to music for more than 10 hours? Really?

I have downloaded Spotify a few months ago. Now that I have a lot of music and playlists on my computer, Spotify asks me to pay for a premium account, if I want to listen to music for more than 10 hours a month. Before there was only a request for be...

  • Regular
  • I have downloaded Spotify a few months ago. Now that I have a lot of music and playlists on my computer, Spotify asks me to pay for a premium account, if I want to listen to music for more than 10 ho...
  • ee87
  • Regular
  • 992 Views
  • 12 replies
  • 0 likes
  • 992 Views
  • 12 replies
  • 0 likes

Missing playlists/starred tracks am paying premium still but have no songs

My playlists/starred songs are all gone. No solutions on here work, everything looks normal and its says im still on my premium account for which im paying for. This has happened on my laptop and on my android phone. I have used spotify for a long ti...

  • Regular
  • My playlists/starred songs are all gone. No solutions on here work, everything looks normal and its says im still on my premium account for which im paying for. This has happened on my laptop and on ...
  • NakeiferW
  • Regular
  • 821 Views
  • 4 replies
  • 1 likes
  • 821 Views
  • 4 replies
  • 1 likes

Songs are gone

I only sign in using my FB account and saw this same issue on another thread so I know your team is able to fix the problem. Please helP

  • Newbie
  • I only sign in using my FB account and saw this same issue on another thread so I know your team is able to fix the problem. Please helP
  • Peter__
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! Tried to sign up for 60-day free trial but was charged?

I clicked through the 60-day free trial link, created an account and entered my credit card info. But it appears that rather than getting a free trial first, I was charged for a premium account. How can I get this remedied?

  • Regular
  • I clicked through the 60-day free trial link, created an account and entered my credit card info. But it appears that rather than getting a free trial first, I was charged for a premium account. How ...
  • Peter__
  • Community Legend
  • 1056 Views
  • 10 replies
  • 0 likes
  • 1056 Views
  • 10 replies
  • 0 likes

no sound

songs are playing but no sound  

  • Newbie
  • songs are playing but no sound  
  • Peter__
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Can't download purchased songs!

Hello. I've purchased music twice now that I can't download. Last time I bought a tune was about 4-5 months ago, and today the same thing happens. Spotify notifies me that I have one download. But when I click in the upper right corner, the download ...

  • Regular
  • Hello. I've purchased music twice now that I can't download. Last time I bought a tune was about 4-5 months ago, and today the same thing happens. Spotify notifies me that I have one download. But wh...
  • Peter__
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Spotify is not working

Hay guys my Spotify isnt working now because i had 2 Days Premium and after them i cant cancel it and i cant hear music now and helps pls.

  • Newbie
  • Hay guys my Spotify isnt working now because i had 2 Days Premium and after them i cant cancel it and i cant hear music now and helps pls.
  • Peter__
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Convert facbook account to spotify only account

Spotify has recently dropped the Facebook account requirement, at least here in Austria. Is there any way to convert my account to a Spotify-only account and remove any ties to my Facebook account? Or will it at least be possible at some point in the...

  • Music Fan
  • Spotify has recently dropped the Facebook account requirement, at least here in Austria. Is there any way to convert my account to a Spotify-only account and remove any ties to my Facebook account? O...
  • neo-x
  • Community Legend
  • 894 Views
  • 4 replies
  • 0 likes
  • 894 Views
  • 4 replies
  • 0 likes

why have i been charged £9.99?

right so im checking my bank account today to find a statement for £9.99 from my visa through paypal????? i dont even use paypal now (deleted my account a good few months ago!) and iv checked the settings on spotify and it does NOT have any payment o...

  • Casual Listener
  • right so im checking my bank account today to find a statement for £9.99 from my visa through paypal?????  i dont even use paypal now (deleted my account a good few months ago!) and iv checked...
  • Sam
  • Spotify
  • 1435 Views
  • 6 replies
  • 0 likes
  • 1435 Views
  • 6 replies
  • 0 likes

"You have already purchased this track" notification

I have searched the forums but couldn't find any previous posts on this, please point me in the right direction if this has already been discussed. Is there a way of switching on a "You have already purchased this track" notification? I have purchase...

  • Casual Listener
  • I have searched the forums but couldn't find any previous posts on this, please point me in the right direction if this has already been discussed.   Is there a way of switching on a "Y...
  • Peter__
  • Community Legend
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes