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Please see below the most popular frequently asked questions.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Pavlis
  • Newbie
  • 281607 Views
  • 826 replies
  • 84 likes
  • Account
  • 281607 Views
  • 826 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133932 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133932 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75975 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75975 Views
  • 63 replies
  • 8 likes

spotify premium account

Please help why is it spotifty premium account why do I still have to pay for music downloads premium and free account are the same but the only thing different is premium you don't get any ads and I reckon premium accounts should get free music down...

  • Newbie
  • Please help why is it spotifty premium account why do I still have to pay for music downloads premium and free account are the same but the only thing different is premium you don't get any ads and I...
  • licenced
  • Community Legend
  • 715 Views
  • 2 replies
  • 0 likes
  • 715 Views
  • 2 replies
  • 0 likes

Bought Spotify premium gift card..

Bought Spotify premium gift card last week. (100 SEK - 1month premium) When I entered the pin code i only got a 48 hour trail. And when the 48 hours are over, the PIN code won't work no more. Are my 100 SEK lost or is there any hope?

  • Visitor
  • Bought Spotify premium gift card last week. (100 SEK - 1month premium) When I entered the pin code i only got a 48 hour trail. And when the 48 hours are over, the PIN code won't work no more...
  • licenced
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

30 day free trial

How do I get the 30 day free trial? I have found the terms and conditions, but no link to get trial

  • Casual Listener
  • How do I get the 30 day free trial? I have found the terms and conditions, but no link to get trial
  • licenced
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

trial period

Hi, I was under the impression that I will get 30 days trial when I subscribe. I just did and I see that I was already charged the first monthly fee. How do I get my trial period BEFORE I'm charged? Thanks, Dani

  • Casual Listener
  • Hi,   I was under the impression that I will get 30 days trial when I subscribe. I just did and I see that I was already charged the first monthly fee. How do I get my trial period BEFORE I'...
  • danio
  • Casual Listener
  • 187 Views
  • 2 replies
  • 0 likes
  • 187 Views
  • 2 replies
  • 0 likes

Cannot Login With Facebook Information

Hi, When I try to login from my PC desktop with my Facebook email and password, it states that it is incorrect and sends me a text with a number password to login instead. I went to reset my password on Spotify.com but it says my account is linked to...

  • Newbie
  • Hi,   When I try to login from my PC desktop with my Facebook email and password, it states that it is incorrect and sends me a text with a number password to login instead. I went to reset ...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Solved!! How to transfer?

I've seen this question on here 1000 times but still no answer. I pay for spotify unlimited 5 bucks a month and was just taken out of my account 5 days ago. I want to deactivate my fb account. Is there a way to transfer my billing info to a new FB ac...

  • Newbie
  • I've seen this question on here 1000 times but still no  answer. I pay for spotify unlimited 5 bucks a month and was just taken out of my account 5 days ago. I want to deactivate my fb account. ...
  • Sam
  • Spotify
  • 1253 Views
  • 2 replies
  • 0 likes
  • 1253 Views
  • 2 replies
  • 0 likes

spotify payment

Is it possible to pay for spotify unlimited by direct debit?

  • Newbie
  • Is it possible to pay for spotify unlimited by direct debit?
  • Sam
  • Spotify
  • 3778 Views
  • 1 replies
  • 0 likes
  • 3778 Views
  • 1 replies
  • 0 likes

Spotify showing me content that I cannot play.

Spotify is showing me albums and tracks that are not available. Why do I want to see content I cannot access? I searched for the new George Harrison album from the Scorsese documentary. The album showed up in the search however it is not available fo...

  • Regular
  • Spotify is showing me albums and tracks that are not available.  Why do I want to see content I cannot access?  I searched for the new George Harrison album from the Scorsese documentary.&n...
  • Boses
  • Regular
  • 1236 Views
  • 10 replies
  • 0 likes
  • 1236 Views
  • 10 replies
  • 0 likes

Prenium code

Hello!I won a prenium code by playing the game BlackBerry " it's easy to do what you love" one year ago, but I didn't use it.Today I tried it but it is not working.May I have a little help please?Thanks, Arnaud.

  • Newbie
  • Hello! I won a prenium code by playing the game   BlackBerry " it's easy to do what you love" one year ago, but I didn't use it. Today I tried it but it is not working. May I have a...
  • Jude
  • Spotify Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Someone else is using account

Hey Could you please help me, someone else is using my accont.. ive tried to change the password but it doesnt matter until the person has logged out. Can i throw him/her out somehow? //Z

  • Newbie
  • Hey Could you please help me, someone else is using my accont.. ive tried to change the password but it doesnt matter until the person has logged out.    Can i throw him/her out someh...
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Trying to retrieve password

I am trying to upgrade to premium, but I can't recall my password. When I ask to send an email to reset the password it never comes through. I am also checking my spam filter - but no luck. Please help. Thank you.

  • Newbie
  • I am trying to upgrade to premium, but I can't recall my password.  When I ask to send an email to reset the password it never comes through.  I am also checking my spam filter - but no luc...
  • meahtenoha
  • Spotify
  • 428 Views
  • 3 replies
  • 0 likes
  • 428 Views
  • 3 replies
  • 0 likes

Solved!! Where to buy Spotify Premium in a US store

Hello, I am interested in buying spotify premium in a store in the US. Where in the US can I buy a spotify premium subscription or a gift card or claim code for spotify premium in the US? I don't have a credit card or paypal. Thanks.

  • Regular
  • Hello, I am interested in buying spotify premium in a store in the US. Where in the US can I buy a spotify premium subscription or a gift card or claim code for spotify premium in the US? I don't hav...
  • David
  • Spotify Legend
  • 8170 Views
  • 7 replies
  • 0 likes
  • 8170 Views
  • 7 replies
  • 0 likes

seperate accounts on same computer

My husband and I both use the same computer but have somewhat different tastes in music. Is is possible to create two seperate Spotify accounts, each linked to our own Facebook accounts, on the same computer?

  • Newbie
  • My husband and I both use the same computer but have somewhat different tastes in music.  Is is possible to create two seperate Spotify accounts, each linked to our own Facebook accounts, on the...
  • licenced
  • Community Legend
  • 3750 Views
  • 1 replies
  • 1 likes
  • 3750 Views
  • 1 replies
  • 1 likes

Spotify thinks Im in another country

Hi, I only use spotify at my work.. Our office department is in Denmark, but it runs directly to our swedish servers.. so spotify wont work anymore.. because Im "danish" but using it in Sweden... How do I fix this? Tried contacting spotify but they w...

  • Regular
  • Hi, I only use spotify at my work.. Our office department is in Denmark, but it runs directly to our swedish servers.. so spotify wont work anymore.. because Im "danish" but using it in Sweden...&nbs...
  • Nickka
  • Regular
  • 1049 Views
  • 7 replies
  • 0 likes
  • 1049 Views
  • 7 replies
  • 0 likes

Can't pay for spotify! PayPal fails

I've tried signing up for the 30 day free trial using my payPal account twice now. Each time I get this error (I'm using Chrome): SSL connection error Unable to make a secure connection to the server. This may be a problem with the server or it may b...

  • Visitor
  • I've tried signing up for the 30 day free trial using my payPal account twice now. Each time I get this error (I'm using Chrome):   SSL connection error Unable to make a secure connecti...
  • 835 Views
  • 0 replies
  • 1 likes
  • 835 Views
  • 0 replies
  • 1 likes

New to spotify

I'm new to Spotify and am a Premium Member. What happens when I stop subscribing...can I still listen to the music? Many thanks.

  • Newbie
  • I'm new to Spotify and am a Premium Member.  What happens when I stop subscribing...can I still listen to the music?  Many thanks.
  • user-removed
  • Not applicable
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Sharing playlist to Facebook

Hi! I have 2 problems, let's begin with one. I got Spotify in 2009~ and used it alot.. but now like 1 month ago i have limits? I think its 1-5 hours per month.. Why did i get the limit now when i've had it for a while? My friends doesn't have any tim...

  • Casual Listener
  • Hi! I have 2 problems, let's begin with one. I got Spotify in 2009~ and used it alot.. but now like 1 month ago i have limits? I think its 1-5 hours per month.. Why did i get the limit now when i've ...
  • MaxLakebeach
  • Casual Listener
  • 153 Views
  • 2 replies
  • 0 likes
  • 153 Views
  • 2 replies
  • 0 likes

Moving songs from playlist to library

I have a playlist with a bunch of Lady Gaga songs. How do I get these songs from the playlist into my library?

  • Newbie
  • I have a playlist with a bunch of Lady Gaga songs. How do I get these songs from the playlist into my library?
  • 311 Views
  • 0 replies
  • 1 likes
  • 311 Views
  • 0 replies
  • 1 likes

Missing Tracks from Top Lists on Facebook?

Hello! Some of the tracks and albums from my 'Top Lists' on Facebook have disappeared! For example, my most played track of all time is 'Euphoria' by 'Loreen', but this is has disappeared from my 'All Time' list on Facebook, along with several other ...

  • Casual Listener
  • Hello!  Some of the tracks and albums from my 'Top Lists' on Facebook have disappeared!  For example, my most played track of all time is 'Euphoria' by 'Loreen', but this is has disappeared...
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

Help !!

upon canceling my 30 day trial it said on the screen that the account would be canceled in 4 days time ! my 30 subscription ends on the 25th may and today is the 23rd ! does this mean im going to have to pay for a months subscription?????? !!!!!!!!!!...

  • Newbie
  • upon canceling my 30 day trial it said on the screen that the account would be canceled in 4 days time ! my 30 subscription ends on the 25th may and today is the 23rd ! does this mean im going to hav...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes