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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422158 Views
  • 965 replies
  • 108 likes
  • Account
  • 422158 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186907 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186907 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103614 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103614 Views
  • 69 replies
  • 10 likes

username

hi- my username on spotify is a string of numbers-nothing to do with my facebook or email- how did this become my username? if i cant fix it- how can i delete my account completely and start over?

  • Visitor
  • hi-   my username on spotify is a string of numbers-nothing to do with my facebook or email- how did this become my username?    if i cant fix it- how can i delete my account c...
  • Stupify
  • Community Legend
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Solved!! Album gone

I listened to this album on the 9th and now you can't listen to it. Ball Park Music – Museum

  • Gig Goer
  • I listened to this album on the 9th and now you can't listen to it. Ball Park Music – Museum
  • neo-x
  • Community Legend
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes

Didn't get 30 day free trial.

I have never used a 30 day free trial with my account and when I went to sign up for Premium it charged me the $9.99 to my account right away. Is there any way to get rid of this?? I would really appreciate a response.

  • Newbie
  • I have never used a 30 day free trial with my account and when I went to sign up for Premium it charged me the $9.99 to my account right away. Is there any way to get rid of this?? I would really app...
  • neo-x
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Get album does not give whole album

The 'get album' purchase button is a bit misleading. For an album where one or more tracks are not available for individual purchase, those tracks are also not included in an album purchase. 'Get album' implies that all album tracks will be purchased...

  • Music Fan
  • The 'get album' purchase button is a bit misleading. For an album where one or more tracks are not available for individual purchase, those tracks are also not included in an album purchase. 'Get alb...
  • Dmitri
  • Music Fan
  • 568 Views
  • 9 replies
  • 0 likes
  • 568 Views
  • 9 replies
  • 0 likes

Changing Password From Facebook to Spottily

Ill try asking this another way since the last way didn't work. I like spottily. I HATE FACE BOOK. I don't want to share things on facebook. I don't want to sign in through facebook! HOW DO I CHANGE THIS?

  • Newbie
  • Ill try asking this another way since the last way didn't work. I like spottily. I HATE FACE BOOK. I don't want to share things on facebook. I don't want to sign in through facebook! H...
  • Stupify
  • Community Legend
  • 246 Views
  • 2 replies
  • 1 likes
  • 246 Views
  • 2 replies
  • 1 likes

I have a free account and yet I have been charged?

I just went to check my bank account (because I'm skint) and Spotify have charged me for a premium account - even though I had a free account. I went to check and it has somehow become a premium account!! I haven'e used it for over two weeks so I'm r...

  • Visitor
  • I just went to check my bank account (because I'm skint) and Spotify have charged me for a premium account -  even though I had a free account.   I went to check and it has somehow beco...
  • user-removed
  • Not applicable
  • 343 Views
  • 6 replies
  • 0 likes
  • 343 Views
  • 6 replies
  • 0 likes

country does not match, but it does

Hello, Spotify worked great until I spent my vacation last summer in California. I live in the Netherlands and my profile settings are set to the Netherlands, but I get the message: "Your country does not match the one set in your profile". Any help?...

  • Casual Listener
  • Hello,   Spotify worked great until I spent my vacation last summer in California. I live in the Netherlands and my profile settings are set to the Netherlands, but I get the message: "Your ...
  • Wimtim
  • Casual Listener
  • 1064 Views
  • 2 replies
  • 0 likes
  • 1064 Views
  • 2 replies
  • 0 likes

Login is borked. Reset email is nonsense. Must change password to login.

I can't login to either the spotify app or the spotify website.When I try it tells me my user name is wrong.The only way I can log in to the website is by going to the Forgot Password link and resetting the password after recieving the email. Once I ...

  • Newbie
  • I can't login to either the spotify app or the spotify website. When I try it tells me my user name is wrong. The only way I can log in to the website is by going to the Forgot Password link and re...
  • David
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Problem with subscription

Hi, I have took Spotify Premium trough TeliaSonera. Now when I logged in to Spotify it says that I have only Free even I know that I have Premium. I have called to the phoneoperator and they have checked that all seems to be OK on their side and I ha...

  • Casual Listener
  • Hi,   I have took Spotify Premium trough TeliaSonera. Now when I logged in to Spotify it says that I have only Free even I know that I have Premium. I have called to the phoneoperator and th...
  • McNikke
  • Casual Listener
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Spotify Account Problems

Hi. I am SUPER frustrated with Spotify right now. Here are my multitude of problems: 1. I cannot sign in using Facebook. I am currently logged into Facebook when I go to Facebook.com, but when I click the button on the site to log in, it says it is l...

  • Casual Listener
  • Hi. I am SUPER frustrated with Spotify right now. Here are my multitude of problems:    1. I cannot sign in using Facebook. I am currently logged into Facebook when I go to Facebook.com...
  • jbenes
  • Casual Listener
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

Need help linking Facebook to old account

I accidently unlinked my Facebook page from spotify account, and now I had to create a different account in order to use Spotify, but I lost everythiing. How do I relink my facebook page to my old account and start using it again. I found my old Spot...

  • Newbie
  • I accidently unlinked my Facebook page from spotify account, and now I had to create a different account in order to use Spotify, but I lost everythiing. How do I relink my facebook page to my old ac...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

subscription ended early

Hi my last receipt is on 27th Sep (14 days) ago but when I log in I have only have Spotify Free.

  • Newbie
  • Hi my last receipt is on 27th Sep (14 days) ago but when I log in I have only have Spotify Free.
  • Peter__
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Will I lose my subscribed playlists if the person that I'm subscribed to deletes their account?

Will I lose my subscribed playlists if I subscribe to them on a new account and then delete my previous Facebook account that are hosting the playlists?

  • Newbie
  • Will I lose my subscribed playlists if I subscribe to them on a new account and then delete my previous Facebook account that are hosting the playlists?
  • Peter__
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

How can i link my facebookpage to my spotify account?

Hi! I want to link my spotify account to my facebookpage. so.. no personal facebook profile to a personal spotify account. but: a new spotify account to my facebook page. Anyone? Facebookpage: facebook.com/popupklup Spotify: popupklup Unfortunately m...

  • Casual Listener
  • Hi!   I want to link my spotify account to my facebookpage. so.. no personal facebook profile to a personal spotify account. but: a new spotify account to my facebook page. Anyone?   ...
  • Stupify
  • Community Legend
  • 287 Views
  • 4 replies
  • 0 likes
  • 287 Views
  • 4 replies
  • 0 likes

Changing country

I've been using a Spotify Free account for some time. I recently moved form Norway to the UK and I need to change my country to continue using Spotify. However, when I go to "edit profile," enter new postcode and country, it says that my e-mail addre...

  • Newbie
  • I've been using a Spotify Free account for some time. I recently moved form Norway to the UK and I need to change my country to continue using Spotify. However, when I go to "edit profile," enter new...
  • Peter__
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

My account

Hello! Shortly, i need some help, my son is using my spotify account by login in his facebook account, and he always stops my plays, how can i resolve this problem, can somebody help me?

  • Newbie
  • Hello! Shortly, i need some help, my son is using my spotify account by login in his facebook account, and he always stops my plays, how can i resolve this problem, can somebody help me?  
  • Peter__
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Premium on multilpe IOS devices

Hi, I have an iPad and two iPhones, one for private and one for business purposes. I'd like to get spotify to work on all devices, however the company phone works with a different facebook account than the two private devices. However, they all use t...

  • Newbie
  • Hi, I have an iPad and two iPhones, one for private and one for business purposes. I'd like to get spotify to work on all devices, however the company phone works with a different facebook account ...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Broken links / timeouts when trying to subscribe...

Hi, I'm trying to upgrade my 48-hr free trial to the 30-day free trial, but nothing happens. I have tried selecting Paypal, and then Visa, and nothing happens when I click continue. When choosing Paypal, I get a 'Problem loading page' error message, ...

  • Regular
  • Hi,   I'm trying to upgrade my 48-hr free trial to the 30-day free trial, but nothing happens. I have tried selecting Paypal, and then Visa, and nothing happens when I click continue. &nbs...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Solved!! Unable to activate 50% off premium deal with NUS extra card

After entering my card number I receive either 'Technical error' or 'invalid card number'. I have tried entering the number with both spaces and without.I also submitted three help tickets to spotify about this all with no response. Maybe someone her...

  • Casual Listener
  • After entering my card number I receive either 'Technical error' or 'invalid card number'. I have tried entering the number with both spaces and without. I also submitted three help tickets t...
  • Shawrangutan
  • Casual Listener
  • 1433 Views
  • 8 replies
  • 0 likes
  • 1433 Views
  • 8 replies
  • 0 likes

I got charged after my 30 day free trial AFTER I canceled it. Why is this? How can I cancel it?

I was charged after I canceled my 30 day free trial. How come? How can I cancel my subscription? Can I get a refund? Spotify said "We hate to see you go" when I canceled my subscription, so I know I did it right, but why did they still charge me? Thi...

  • Newbie
  • I was charged after I canceled my 30 day free trial. How come? How can I cancel my subscription? Can I get a refund? Spotify said "We hate to see you go" when I canceled my subscription, so I kno...
  • Peter__
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes