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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80352 Views

9 replies

2 likes

Account
Login
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  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653680 Views

13 replies

4 likes

Account
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  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734088 Views

18 replies

29 likes

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  • 18 replies
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spotify app says i need premium when i allready got it

I have never been able to login on my phone but on my laptop it works just fine. Ive tried to uninstall and reinstalling the app multiple times.

Casual Listener

I have never been able to login on my phone but on my laptop it works just fine. Ive tried to uninstall and reinstalling the app multiple times.

Jude

Spotify Legend

981 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Unable to activate 50% off premium deal with NUS extra card

After entering my card number I receive either 'Technical error' or 'invalid card number'. I have tried entering the number with both spaces and without.I also submitted three help tickets to spotify about this all with no response. Maybe someone her...

Casual Listener

After entering my card number I receive either 'Technical error' or 'invalid card number'. I have tried entering the number with both spaces and without. I also submitted three help tickets t...

Shawrangutan

Casual Listener

1928 Views

8 replies

0 likes

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  • 8 replies
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Top Lists

Something seems to be wrong with the "123 Top Lists" on my desktop version. All it has are songs by the band, "Mumford and Sons". Last time I checked, they were popular, but not popular enough to have 30 songs on the top charts.

Casual Listener

Something seems to be wrong with the "123 Top Lists" on my desktop version. All it has are songs by the band, "Mumford and Sons". Last time I checked, they were popular, but not popular enough to hav...

kowa44

Casual Listener

479 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Setting payment methode to paypal

Hi all, I have spotify premium (through parner XS4ALL. I want to buy music using paypal. When purchasing spotify says that I must update my purchase methode into paypal before continueing. But in my preference screen there is no such option, maybe be...

Casual Listener

Hi all,   I have spotify premium (through parner XS4ALL.  I want to buy music using paypal. When purchasing spotify says that I must update my purchase methode into paypal before contin...

bartpe

Casual Listener

487 Views

2 replies

0 likes

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Charged for month even though I canceled.

I cancled the subscription on paypal itself, so some of the fault is with me. However, i was wondering if I could get a refund, since my trial did not end until the 4th, and I cancled on the third, and was charged a day early. And, the card I had on ...

Newbie

I cancled the subscription on paypal itself, so some of the fault is with me. However, i was wondering if I could get a refund, since my trial did not end until the 4th, and I cancled on the third, a...

Peter__

Community Legend

638 Views

1 replies

0 likes

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  • 1 replies
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unable to change email settings

every time i try to change my email settings it says that my email is linked to another account... afaik i only have one spotify account. and i disconnected facebook from my acct, and yet, every time someone adds a song to a list i get an email and i...

Newbie

every time i try to change my email settings it says that my email is linked to another account... afaik i only have one spotify account. and i disconnected facebook from my acct, and yet, every time...

Jude

Spotify Legend

351 Views

3 replies

0 likes

  • 351 Views
  • 3 replies
  • 0 likes

neee to change password

how do i chamge my password please im having same trouble

Newbie

how do i chamge my password please im having same trouble

Peter__

Community Legend

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Last fm not working with in spotify.

On accident my name on Spotify is David Wilson. With Last fm it is rocknwilson. I'm thinking that's why it's not scrobbling. If that is the case, am i s.o.l. or is there a solution? My e-mail is [Email-Snip-SuperUser]

Casual Listener

On accident my name on Spotify is David Wilson. With Last fm it is rocknwilson.  I'm thinking that's why it's not scrobbling.  If that is the case, am i s.o.l. or is there a solution? ...

Peter__

Community Legend

1049 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Muziek downloaden premium abonnement

Ik heb een premium abonnement maar zodra ik op dowloaden klik moet ik per download betalen

Newbie

Ik heb een premium abonnement maar zodra ik op dowloaden klik moet ik per download betalen

ideevanons

Newbie

606 Views

2 replies

0 likes

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  • 2 replies
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Solved!! "We are currently not able to redeem this code" issue

Update: It looks like this was resolved today. If you still experience an issue redeeming a code, please let us know by going here. --- It looks like there is an issue for some people redeeming their prepaid Spotify cards. We're looking into this and...

Spotify Legend

Update: It looks like this was resolved today. If you still experience an issue redeeming a code, please let us know by going here.   ---   It looks like there is an issue for some ...

Goodman

Spotify Legend

34574 Views

73 replies

3 likes

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  • 73 replies
  • 3 likes

Problem med konto

Hej Spotify! Allt har funkat fint med mitt konto i flera år. För ett par veckor sedan skaffade jag ett nytt bankkort. Fattade först inte varför Spotify slutade att fungera. Loggade sedan in och bytte betalningsuppgifter. Inget hände. Tror att jag kan...

Visitor

Hej Spotify! Allt har funkat fint med mitt konto i flera år. För ett par veckor sedan skaffade jag ett nytt bankkort. Fattade först inte varför Spotify slutade att fungera. Loggade sedan in oc...

kurt2114

Newbie

2031 Views

3 replies

0 likes

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  • 3 replies
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premium downgraded to unlimitef

Hello. Has anyone downgraded to unlimited. It says with unlimited, i cant stream anymore but i can listen to whats sync in. They have charged me 9.99 to 4.99. So i know they got my request. If anyone knows a cent or two about this, plz let me know. T...

Casual Listener

Hello. Has anyone downgraded to unlimited. It says with unlimited, i cant stream anymore but i can listen to whats sync in. They have charged me 9.99 to 4.99. So i know they got my request. If anyon...

TylerS

Gig Goer

578 Views

5 replies

0 likes

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Solved!! Paid for premium recurring Sept. 3 but premium stopped working today Oct. 3

I'm new to spotify but I paid close attention to the details of buying spotify premium. It said I'd be paying 9.99/month and it charged me and sent me an email saying it would charge me again on October 3rd(today). It was working fine this morning an...

Regular

I'm new to spotify but I paid close attention to the details of buying spotify premium. It said I'd be paying 9.99/month and it charged me and sent me an email saying it would charge me again on Octo...

meahtenoha

Spotify

1697 Views

10 replies

0 likes

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  • 10 replies
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subscriptions renewal

i am trying to renew my subscriptions using my original user + password all ok. until i try to alter my account details, message says no funds d'uh i know this account closed 2 months ago.getting nowhere any ideas ??????

Casual Listener

i am trying to renew my subscriptions using my original user + password all ok. until i try to alter my account details, message says no funds d'uh i know this account closed 2 months ago.getting now...

benmarkie

Casual Listener

246 Views

2 replies

0 likes

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  • 2 replies
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30 days free trial

Hi there I subscribed to 48 hrs free trial from iPad. Then, I got email to extend for 30 days free trial. I entered Paypal details, but now account states I will get charged £9.99 on 03 October 2012.. any advice would appreciated. Thanks

Casual Listener

Hi there   I subscribed to 48 hrs free trial from iPad.  Then, I got email to extend for 30 days free trial.   I entered Paypal details, but now account states I will get charg...

Peter__

Community Legend

1604 Views

12 replies

0 likes

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  • 12 replies
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Solved!! [Q] Simultaneous listening, possible ?

Hi, Is it possible to listen to Spotify on 2 Android phones at the same time ? (for my dad and me). And also on a PC and on an Android phone at the same time, Thanks

Regular

Hi,   Is it possible to listen to Spotify on 2 Android phones at the same time ? (for my dad and me). And also on a PC and on an Android phone at the same time,   Thanks 🙂

RaphaelH1427

Regular

8610 Views

6 replies

0 likes

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ecard purchase was a bad experience so far.

Hi I purchased an e-card for a friend. I got charged twice after the website crashed during a transaction (OSX Safari Version 5.1.7). Then I got this email. It does not state who I purchased e-card or any other details about what I wrote and who it w...

Casual Listener

Hi I purchased an e-card for a friend.  I got charged twice after the website crashed during a transaction (OSX Safari Version 5.1.7). Then I got this email. It does not state who I purch...

Peter__

Community Legend

308 Views

2 replies

0 likes

  • 308 Views
  • 2 replies
  • 0 likes

Are there still nagging facebook advertisements?

The Facebook requirement for login has apparently been removed. If I have a non-facebook user account, will I still get the nagging splash screens asking me to link to Facebook? How about on my phone, will the mobile app still nag me to link my profi...

Casual Listener

The Facebook requirement for login has apparently been removed. If I have a non-facebook user account, will I still get the nagging splash screens asking me to link to Facebook?   How about ...

t_m_heinonen

Casual Listener

676 Views

2 replies

0 likes

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  • 2 replies
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Lock

I wanna know how to lock my playlists. Every song on every list I have, is in that order for a reason, so if people would delete songs from them ,´or if I´d delete the lists by accident, I´d panic!!! PLEASE TELL ME: how do I lock my Spotify lists????

Newbie

I wanna know how to lock my playlists. Every song on every list I have, is in that order for a reason, so if people would delete songs from them ,´or if I´d delete the lists by accident, I´d panic!!!...

Peter__

Community Legend

354 Views

1 replies

1 likes

  • 354 Views
  • 1 replies
  • 1 likes

Changing email addresses

How can I change my email address from my facebook email address (as I am about to deactivate my facebook) to a different email address that isn't linked to facebook? I don't want to have to cancel a subscription and then take-out another one because...

Casual Listener

How can I change my email address from my facebook email address (as I am about to deactivate my facebook) to a different email address that isn't linked to facebook?   I don't want to have ...

smilingbrwnlegs

Casual Listener

2118 Views

6 replies

0 likes

  • 2118 Views
  • 6 replies
  • 0 likes