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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421478 Views
  • 965 replies
  • 108 likes
  • Account
  • 421478 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186516 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186516 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103471 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103471 Views
  • 69 replies
  • 10 likes

Automaticaly made me an spotify account? :(

I resently made a Spotify account using my @me mail, it automaticaly, or I must have said yes without reading, made me a Spotify account. I all ready had a spotify account with my @online.no account were I have Premium by the way. and i can't delete ...

  • Casual Listener
  • I resently made a Spotify account using my @me mail, it automaticaly, or I must have said yes without reading, made me a Spotify account. I all ready had a spotify account with my @online.no account ...
  • Peter__
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

"Oops! Something went wrong"

When i first bought my card and were about to redeem it it said "this code is invaild" and a week after i saw that i missed a number and now when i typed in the whole pin code it said "Oops! Something went wrong, please try again or check out our hel...

  • Casual Listener
  • When i first bought my card and were about to redeem it it said "this code is invaild" and a week after i saw that i missed a number and now when i typed in the whole pin code it said  "Oop...
  • Peter__
  • Community Legend
  • 1769 Views
  • 1 replies
  • 0 likes
  • 1769 Views
  • 1 replies
  • 0 likes

Premium Trial on accident

I accidentally got the Free Trial for Spotify Premium, will I be charged after the 48 hours? I have already deleted the app off my iPod.

  • Newbie
  • I accidentally got the Free Trial for Spotify Premium, will I be charged after the 48 hours? I have already deleted the app off my iPod.
  • Peter__
  • Community Legend
  • 1034 Views
  • 1 replies
  • 0 likes
  • 1034 Views
  • 1 replies
  • 0 likes

Solved!! What does "no advertisements" mean exactly

Does the no ads for the paid versions mean no audible ads AND no graphic ads on the Spotify UI? Want to make sure both will be gone before I upgrade. Thanks! Nancy

  • Regular
  • Does the no ads for the paid versions mean no audible ads AND no graphic ads on the Spotify UI? Want to make sure both will be  gone before I upgrade.   Thanks! Nancy
  • Peter__
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Gift card not activated

I bought this gift card two days ago. I had some troubles activating it. I got the message 'oops something went wrong, please try again' multiple times. After trying for a while it worked and I got the menu where I could choose for 2 months unlimited...

  • Casual Listener
  • I bought this gift card two days ago. I had some troubles activating it. I got the message 'oops something went wrong, please try again' multiple times. After trying for a while it worked and I got t...
  • Adfadwf
  • Casual Listener
  • 858 Views
  • 4 replies
  • 6 likes
  • 858 Views
  • 4 replies
  • 6 likes

Oops, something went wrong.

Same problem here. While redeeming my code, I got the message: "Oops, something went wrong. Please try again later or visit our 'help' page."

  • Casual Listener
  • Same problem here. While redeeming my code, I got the message: "Oops, something went wrong. Please try again later or visit our 'help' page."
  • musicangelo
  • Casual Listener
  • 1717 Views
  • 1 replies
  • 0 likes
  • 1717 Views
  • 1 replies
  • 0 likes

My spotify playlist is gone after updatingt

Hello, i was subscribed to Spotify premium for a few months. In august my premium was deactivated and i was back spotify "original" with advertising etc.For some days ago, i bought premium again. Logged on in my cellphone and downloaded the latest ap...

  • Newbie
  • Hello, i was subscribed to Spotify premium for a few months. In august my premium was deactivated and i was back spotify "original" with advertising etc. For some days ago, i bought premium again....
  • Jude
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Streaming from outside USA ( Puerto Rico)

Hello:I updated my account to premium today, but it still doesn't let me stream the music and says I need to change the country or update to Premium which I did. I am streaming from Puerto Rico and I believe that could be the issue. Has anyone had th...

  • Newbie
  • Hello: I updated my account to premium today, but it still doesn't let me stream the music and says I need to change the country or update to Premium which I did. I am streaming from Puerto Rico a...
  • Jude
  • Spotify Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Solved!! Setting payment methode to paypal

Hi all, I have spotify premium (through parner XS4ALL. I want to buy music using paypal. When purchasing spotify says that I must update my purchase methode into paypal before continueing. But in my preference screen there is no such option, maybe be...

  • Casual Listener
  • Hi all,   I have spotify premium (through parner XS4ALL.  I want to buy music using paypal. When purchasing spotify says that I must update my purchase methode into paypal before contin...
  • bartpe
  • Casual Listener
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Solved!! Remove Facebook Integration

Please have an option during setup for Facebook integration. I would like to remove all Facebook screens from my Spotify application. I have no interest in Facebook, do not have a Facebook account and the current level of integration (login to Facebo...

  • Music Fan
  • Please have an option during setup for Facebook integration.   I would like to remove all Facebook screens from my Spotify application.   I have no interest in Facebook, do not have...
  • Stupify
  • Community Legend
  • 1915 Views
  • 7 replies
  • 2 likes
  • 1915 Views
  • 7 replies
  • 2 likes

Solved!! Payment failure

I received an email telling me my card had failed and premium cancelled, not sure why. I've reset my details with another card and still can't access premium. What's going on?

  • Casual Listener
  • I received an email telling me my card had failed and premium cancelled, not sure why. I've reset my details with another card and still can't access premium. What's going on?
  • Jakeb
  • Casual Listener
  • 489 Views
  • 4 replies
  • 0 likes
  • 489 Views
  • 4 replies
  • 0 likes

Charged THREE TIMES for 1 month's subscription!

My payment was processed for THIS account was processed October 3rd! WHY am I being charged TWO MORE TIMES for October (once on the 5th, once on the 7th)?!? Also, I tried to switch my email address to my new one (dan.strayer@aol.com), and is says I a...

  • Casual Listener
  • My payment was processed for THIS account was processed October 3rd!   WHY am I being charged TWO MORE TIMES for October (once on the 5th, once on the 7th)?!?   Also, I tried to swi...
  • Peter__
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Top Lists

Something seems to be wrong with the "123 Top Lists" on my desktop version. All it has are songs by the band, "Mumford and Sons". Last time I checked, they were popular, but not popular enough to have 30 songs on the top charts.

  • Casual Listener
  • Something seems to be wrong with the "123 Top Lists" on my desktop version. All it has are songs by the band, "Mumford and Sons". Last time I checked, they were popular, but not popular enough to hav...
  • kowa44
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

Cancelled premium during free trial and still gonna be charged?

Hi, I signed up for the 30 day free trial of premium. I couldn't see how much it was going to be per month if I kept it until I went to the cancellation section and found I would not be able to afford it. Anyway, I knew the date I subscribed and deci...

  • Newbie
  • Hi,   I signed up for the 30 day free trial of premium. I couldn't see how much it was going to be per month if I kept it until I went to the cancellation section and found I would not be ab...
  • Peter__
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Paying for unlimited, but no letting me play on my iphone.

Paying for unlimited, but no letting me play on my iphone. It only plays my playlists on my desktop, and when I try to play on my iphone it says: " Only premium users can stream on demand.Radio is always free." It was working until yesterday. Thanks

  • Newbie
  • Paying for unlimited, but  no letting me play on my iphone. It only plays my playlists on my desktop, and when I try to play on my iphone it says: " Only premium users can stream on demand....
  • Jude
  • Spotify Legend
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

New playlists not appearing offline after being synched over wi-fi

I have been using spotify on my Nokia N79 for a few months without too many problems, but over the last few weeks problems have been increasing. New playlists that I have created recently and apparently sync'd for offline use over wifi are not appear...

  • Casual Listener
  • I have been using spotify on my Nokia N79 for a few months without too many problems, but over the last few weeks problems have been increasing.    New playlists that I have created rec...
  • dangerboy
  • Casual Listener
  • 308 Views
  • 2 replies
  • 0 likes
  • 308 Views
  • 2 replies
  • 0 likes

Solved!! All My Music Everywhere?

Simple question, which is frustratingly difficult to find the answer to: Will Spotify (presumably with a Premium subscription) allow me to listen to all my music anywhere, even if it's not in Spotify's catalogue? In other words, is it a complete subs...

  • Newbie
  • Simple question, which is frustratingly difficult to find the answer to:  Will Spotify (presumably with a Premium subscription) allow me to listen to all my music anywhere, even if it's not in S...
  • Liam
  • Community Legend
  • 588 Views
  • 2 replies
  • 0 likes
  • 588 Views
  • 2 replies
  • 0 likes

Solved!! Is it possible to use Spotify in a non-supported country after redeeming an E-card?

I'm about to leave Finland in 1 month to live abroad in a country where spotify is not supported for around 1 year. I won't keep any address in Finland, so I won't be able to have have a credit card where I can keep the monthly payments. I was thinki...

  • Newbie
  • I'm about to leave Finland in 1 month to live abroad in a country where spotify is not supported for around 1 year.   I won't keep any address in Finland, so I won't be able to have have a c...
  • David
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

New Idea: Chatrooms for music

A more social interaction for finding music, go into chatrooms decided by genre, artists, or simply just a chatroom with a few friends. You could have an interface to drag music into the chat room into a que (each person would be able to chose one so...

  • Newbie
  • A more social interaction for finding music, go into chatrooms decided by genre, artists, or simply just a chatroom with a few friends. You could have an interface to drag music into the chat room in...
  • David
  • Spotify Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes