Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 354527 Views
  • 902 replies
  • 105 likes
  • Account
  • 354527 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152924 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152924 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88531 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88531 Views
  • 68 replies
  • 10 likes

Premium disappeared/payments still ongoing

My premium subscription is no longer on my account although payments are being witdrawn from my paypal still. This has been going on for a few months. Any advice on how to correct my account/ receive credit for the off months?

  • Visitor
  • My premium subscription is no longer on my account although payments are being witdrawn from my paypal still. This has been going on for a few months. Any advice on how to correct my account/ receive...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

downloads

Can I download as much as want for the premium price of 9.99

  • Newbie
  • Can I download as much as want for the premium price of 9.99
  • Sam
  • Spotify
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Do you just not want to make money?

Spotify is quite a bit better than Pandora so I switched over to it and setup a premium subscription. My debit card was lost so I had to put a new one into your system. Your payment screen tosses an error about ZIP code (after I was never given the c...

  • Casual Listener
  • ...ork-.   I'm not posting this publicly to go "haha, you suck" or anything of that nature. I'm simply, as one business owner to another, putting it out there so hopefully the right person at S...
  • wholehogsoftwar
  • Casual Listener
  • 886 Views
  • 3 replies
  • 1 likes
  • 886 Views
  • 3 replies
  • 1 likes

Spotify, you do not see a problem?

http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Deleting-an-account/m-p/124964 Why there is so many messages regarding "Delete account" topic? There is 11 pages requesting of deletion an account. And many threads in other places on C...

  • Visitor
  • http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Deleting-an-account/m-p/124964   Why there is so many messages regarding "Delete account" topic? There is 11 pages requesting...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Virgin Media and Spotify Premium

Hi All, I'm currently on Spotify Premium and my subscription doesn't expire until November, however I've been offered 6 months free Spotify from Virgin Media. Will this free 6 months get added on to the end of my current subscription automatically or...

  • Newbie
  • Hi All,   I'm currently on Spotify Premium and my subscription doesn't expire until November, however I've been offered 6 months free Spotify from Virgin Media.  Will this free 6 months...
  • Sam
  • Spotify
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

please help with changing my country!!

Everytime i want to use spotify now, they say my profile is not online because i have to change my country. This is not the problem, but everytime i try it, the want personal information about my bank account that i dont want to give them. so please ...

  • Casual Listener
  • Everytime i want to use spotify now, they say my profile is not online because i have to change my country. This is not the problem, but everytime i try it, the want personal information about my ban...
  • seeker_for_help
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

Cant find what login has the premium paid for

Im having issues with my login on spotify, got my laptop fixed and then logged in whit the login that I thought was the right and I get served with ads and dont have my playlists there that I have on my iphone. So is there a way to find out with bill...

  • Newbie
  • Im having issues with my login on spotify, got my laptop fixed and then logged in whit the login that I thought was the right and I get served with ads and dont have my playlists there that I have on...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

My new account.

For long time now I have been using my dads premium account, but I am so tierd of my devices beeing de-synced and all of the "mess" he makes in the spotify program. So I have decided to buy my own premium account, but the problem is that when I log i...

  • Newbie
  • For long time now I have been using my dads premium account, but I am so tierd of my devices beeing de-synced and all of the "mess" he makes in the spotify program. So I have decided to buy my own pr...
  • GateKeeper
  • Regular
  • 352 Views
  • 6 replies
  • 0 likes
  • 352 Views
  • 6 replies
  • 0 likes

Cancel Sub

Hi, I cancelled my sub for the spotify premium before the billing cycle kicked in. It isnt just for me at this moment in time, and intend we resign when I finally get an android phone. However the $12 monthly sub fee still came out of paypal? I cance...

  • Newbie
  • Hi, I cancelled my sub for the spotify premium before the billing cycle kicked in. It isnt just for me at this moment in time, and intend we resign when I finally get an android phone. However the ...
  • meahtenoha
  • Spotify
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Just started account charged premium still says free

Just tried a 2 day trial and loved spotify so I payed for a premium. When I go to listen to a specific album it says I'm not a premium user and will not let me listen to a specific song I want just free radio. I have a bank statement for 9.99 for the...

  • Music Fan
  • Just tried a 2 day trial and loved spotify so I payed for a premium. When I go to listen to a specific album it says I'm not a premium user and will not let me listen to a specific song I want just f...
  • meahtenoha
  • Spotify
  • 828 Views
  • 11 replies
  • 0 likes
  • 828 Views
  • 11 replies
  • 0 likes

help!

Forgot my password and has written the wrong mail-adress in my account, can i change mail or can you send me a temporary password?

  • Newbie
  • Forgot my password and has written the wrong mail-adress in my account, can i change mail or can you send me a temporary password?
  • David
  • Spotify Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Using spotify in association's parties?

Hello, I wanted to know that can I use spotify in hobby group's (non-profit association of a hobby group) parties? Parties are only for the association members (so it is private?),and there is no entrance fee and the parties are free for everyone. Ho...

  • Newbie
  • Hello,   I wanted to know that can I use spotify in hobby group's (non-profit association of a hobby group) parties? Parties are only for the association members (so it is private?),and ther...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Monthly payment taken twice

I just made my payment for the premium an you have debited my account twice. Please can you fix this thanks

  • Newbie
  • I just made my payment for the premium an you have debited my account twice. Please can you fix this thanks
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Spotify Sample Rate

Hi, would anyone know what the sample rate and resolution is on the premium 320 kpbs spotify files. Is the resolution and sample rate 44.1 / 16bit or something higher than that? Any information would be appreciated. Thanks

  • Newbie
  • Hi, would anyone know what the sample rate and resolution is on the premium 320 kpbs spotify files. Is the resolution and sample rate 44.1 / 16bit or something higher than that? Any information would...
  • SFYlat
  • Casual Listener
  • 2265 Views
  • 1 replies
  • 2 likes
  • 2265 Views
  • 1 replies
  • 2 likes

Can't get spotify premium- payment problems

I recently purchased spotify unlimited, but it was not what I was looking for, so I canceled my subscription. After further consideration, I decided that I wanted to buy spotify premium. I tried to upgrade, but I was unable to because I had no paymen...

  • Newbie
  • I recently purchased spotify unlimited, but it was not what I was looking for, so I canceled my subscription. After further consideration, I decided that I wanted to buy spotify premium. I tried to u...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Please? pretty please?

Hi I know this ay sound stupid, but today I bought Spottily premium for one month and I got it as receipt. Now I somehow managed to loose that receipt, and that made me extremely pissed. I know I should have taken more care of it, but please, hear me...

  • Gig Goer
  • Hi   I know this ay sound stupid, but today I bought Spottily premium for one month and I got it as receipt. Now I somehow managed to loose that receipt, and that made me extremely pissed. I...
  • hatsjer
  • Gig Goer
  • 349 Views
  • 2 replies
  • 0 likes
  • 349 Views
  • 2 replies
  • 0 likes

Very Urgent Regarding Fraudulent Activity on my account

I have had a spotify premium subscription for ages now and this gives me the ability to listen to any music when I want to by streaming the songs on my Ipod Touch. In the early hours of this morning there was a download of 1 song at a price of 1.15, ...

  • Casual Listener
  • I have had a spotify premium subscription for ages now and this gives me the ability to listen to any music when I want to by streaming the songs on my Ipod Touch. In the early hours of this morning ...
  • Liam
  • Community Legend
  • 616 Views
  • 8 replies
  • 1 likes
  • 616 Views
  • 8 replies
  • 1 likes

Anti-Piracy hiss present on Sinead O’Connor's How About I Be Me (And You Be You)?

Sinead O’Connor – How About I Be Me (And You Be You)? This album has a short burst of white noise every minute or so over every track on the album. This seems to me to be a sort of anti-piracy measure and makes me think that this version that has bee...

  • Regular
  • Sinead O’Connor – How About I Be Me (And You Be You)?   This album has a short burst of white noise every minute or so over every track on the album.  This seems to me to be a sort of a...
  • Sam
  • Spotify
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Direct Debit cancelled

Hi. I have had Spotify Premium for over a year now, paid via Direct Debit all the time. How can it be I have to pay monthly now? It worked perfectly before, no problems with payments whatsoever. Will it ever return? Paying per month is not ideal, nei...

  • Casual Listener
  • Hi.   I have had Spotify Premium for over a year now, paid via Direct Debit all the time. How can it be I have to pay monthly now?   It worked perfectly before, no problems with p...
  • Sam
  • Spotify
  • 2626 Views
  • 3 replies
  • 0 likes
  • 2626 Views
  • 3 replies
  • 0 likes