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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84900 Views

9 replies

2 likes

Account
Login
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  • 9 replies
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Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661978 Views

13 replies

4 likes

Account
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  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744073 Views

18 replies

29 likes

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  • 18 replies
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limited Spotify in Germany?

Hi! I got my spotify account two years ago, im from spain, and now i am in germany and it doesnt work. It is like a limit, it worked during a week, more or less, and now it sais something about unable to connect and it doesnt play any song. Any idea?...

Newbie

Hi! I got my spotify account two years ago, im from spain, and now i am in germany and it doesnt work. It is like a limit, it worked during a week, more or less, and now it sais something about unabl...

Jude

Spotify Legend

443 Views

2 replies

0 likes

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  • 2 replies
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Spotify Acoount Payment

Hi i see this on my account.."You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged 99,00 kr on 2012-10-04 unless you cancel your recurring payment." But youve charged me yesterday!

Casual Listener

Hi i see this on my account.."You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged 99,00 kr on 2012-10-04 unless you cancel yo...

167 Views

0 replies

0 likes

  • 167 Views
  • 0 replies
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Solved!! Why did I get th 48hours trial when I signed up for 6 months premium?

Hello! Yesterday I signed up for 6 months premium. It worked out fine, and I got a receipt on my e-mail. But now when I try to use it on my mobile phone, it says I only have 24 hours remaining of the 48 hours I apperently got for free. And in my over...

Newbie

Hello! Yesterday I signed up for 6 months premium. It worked out fine, and I got a receipt on my e-mail. But now when I try to use it on my mobile phone, it says I only have 24 hours remaining of t...

Richard

Community Legend

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
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Playlists missing when logging with Spotify instead of FB

I had a premium account I cancelled it because I was going to get Premium via a partner, and I was requested to do so When I logged in I used the Spoify login, instead of the FB one My recent playlists were gone, but I found some old ones Then I join...

Newbie

I had a premium account I cancelled it because I was going to get Premium via a partner, and I was requested to do so When I logged in I used the Spoify login, instead of the FB one My rec...

201 Views

0 replies

0 likes

  • 201 Views
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Barclays down - could cause payment issue :/

So, I went to put my £4.99 in my bank today for my premium to come out tomorrow, unfortunately, Barclays systems were down, and my money wasn't in my bank when I last checked. If the money isn't in my bank when Spotify try and get it, what will happe...

Community Legend

So, I went to put my £4.99 in my bank today for my premium to come out tomorrow, unfortunately, Barclays systems were down, and my money wasn't in my bank when I last checked.   If the money...

David

Spotify Legend

375 Views

3 replies

0 likes

  • 375 Views
  • 3 replies
  • 0 likes

Subscription payment

Trying to confirm spotify premium payment, getting prompted to enter Facebook password, when ido, get returned to spotify subscription page, any ideas? Seem to stuck in a loop...

Casual Listener

Trying to confirm spotify premium payment, getting prompted to enter Facebook password, when ido, get returned to spotify subscription page, any ideas? Seem to stuck in a loop...

Herdwick

Newbie

1114 Views

14 replies

0 likes

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  • 14 replies
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my subscription ends soon, and the bill is not here.

I get a message that my subscription will end soon if i don't pay, and i've cheched my bank. the bill should have been paid 17. septembre, but has not been paid yet. when i check my bank the bill is not there. what can i do? my subscription ends soon...

Regular

I get a message that my subscription will end soon if i don't pay, and i've cheched my bank.   the bill should have been paid 17. septembre, but has not been paid yet. when i check my bank t...

vebjorn00

Regular

553 Views

2 replies

0 likes

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Customer Service tells me to come here instead of deleting account as instructed

According to the website, I must write to customer service to get my account deleted. This I did last night, but instead of abiding by my wishes, they wrote to me with a no-reply form letter telling me to colme here for a solution to my "problem." I ...

Newbie

According to the website, I must write to customer service to get my account deleted. This I did last night, but instead of abiding by my wishes, they wrote to me with a no-reply form letter telling ...

David

Spotify Legend

259 Views

1 replies

0 likes

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  • 1 replies
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Tracks are miss-labeled

The following album has several tracks which are mislabeled: Lucky Man – Squawk

Newbie

The following album has several tracks which are mislabeled:     Lucky Man – Squawk

196 Views

0 replies

0 likes

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Force Logout?

Is there possible to force logout? I'm pretty sure someone is using my account since i get messages that Spotify is used somewhere else and my top artists on facebook is far from my music genre. I've changed password, but it doesn't help. Should I ju...

Newbie

Is there possible to force logout? I'm pretty sure someone is using my account since i get messages that Spotify is used somewhere else and my top artists on facebook is far from my music genre. &n...

Peter__

Community Legend

832 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

My Spotifys just deleted all my playlists and put me on a Basic account

Hello got a problem, I was just on spotify, as usual, and I went to preferences and it said that my account was connected to facebook, So I foolishly clicked disconnect and it logged my out of my spotify. I then tried to connect back to my spotify, a...

Visitor

Hello got a problem,   I was just on spotify, as usual, and I went to preferences and it said that my account was connected to facebook, So I foolishly clicked disconnect and it logged my ou...

meahtenoha

Spotify

952 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Lost NUS discount after changing card details too late

I changed cards with my bank and forgot to update my Spotify account. I was previously paying the discounted rate of £4.99 per month through my NUS extra card. However, now I only have the option to re-sign to Premium at £9.99 per month. How can I re...

Newbie

I changed cards with my bank and forgot to update my Spotify account. I was previously paying the discounted rate of £4.99 per month through my NUS extra card. However, now I only have the option to ...

Sam

Spotify

313 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

I cant login to my account tru fb to pay for premium

I am so frustrated! Ive tried a billion times to get premium but I cant even login. I am so close to getting rid of spotify! This is horrible!!!

Newbie

I am so frustrated! Ive tried a billion times to get premium but I cant even login. I am so close to getting rid of spotify! This is horrible!!!

Sam

Spotify

210 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

All my playlists are gone!

Please help. I was having difficulty signing in and finally after signing in with Facebook I realize all my playlists I've created are gone and there are playlists there that I've never seen before?! Hope you can help

Newbie

Please help. I was having difficulty signing in and finally after signing in with Facebook I realize all my playlists I've created are gone and there are playlists there that I've never seen before?!...

Sam

Spotify

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
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Payments taken without my authorisation

Hello I have now been charged £9.99 two months in a row when i dont even have a premium account. I signed up for a free trial but cancelled my account months ago and yet im still being charged. When i go to my account details on here i can clearly se...

Casual Listener

Hello   I have now been charged £9.99 two months in a row when i dont even have a premium account. I signed up for a free trial but cancelled my account months ago and yet im still being cha...

Mans550

Newbie

557 Views

6 replies

0 likes

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  • 6 replies
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Solved!! spotify credentials and facebook

Hello, I have a facebook spotify account, and a spotify credentials account, now I want to have my spotify account linked to facebook. So everything in my facebook account will go to the spotify account! Is this possible? And how? Thanks in advance /...

Casual Listener

Hello,   I have a facebook spotify account, and a spotify credentials account,   now I want to have my spotify account linked to facebook. So everything in my facebook account will ...

meahtenoha

Spotify

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Change country for new releases etc.

How can I get new releases, top tracks etc. for a country different from my account's country? Just because I keep my money there does not necesseraliy mean I like their music...

Casual Listener

How can I get new releases, top tracks etc. for a country different from my account's country? Just because I keep my money there does not necesseraliy mean I like their music...  

-Ile-

Newbie

2205 Views

4 replies

0 likes

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  • 4 replies
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Newbie

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meahtenoha

Spotify

451 Views

1 replies

0 likes

Account
  • 451 Views
  • 1 replies
  • 0 likes

wrong pasword wron email

I have got a new email and my old one was hacked so i have no acess to it.I wan`t to change my pasword back but that is impossible as the url to reset my pasword comes to my old email.I have tryde support but it seems like they answer to my old email...

Newbie

I have got a new email and my old one was hacked so i have no acess to it. I wan`t to change my pasword back but that is impossible as the url to reset my pasword comes to my old email. I have tryd...

meahtenoha

Spotify

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Billed for both accounts even though I've upgraded!

This seems to be a common thread on here... But I’ve just recently upgraded my account from Unlimited to Premium on my iPhone. Just checked my bank account online and I’m still getting charged for both accounts. Is this an Issue I can get restored or...

Newbie

This seems to be a common thread on here... But I’ve just recently upgraded my account from Unlimited to Premium on my iPhone. Just checked my bank account online and I’m still getting charged for bo...

David

Spotify Legend

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes