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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1431 Views
  • 0 replies
  • 7 likes
  • Security
  • 1431 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 444955 Views
  • 970 replies
  • 108 likes
  • Account
  • 444955 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198618 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198618 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108022 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108022 Views
  • 70 replies
  • 11 likes

Spotify minus facebook

Hey, I recently deactivated my facebook account because I camp on it far too much. & I tried to listen to music on spotify and i had to log back into fb before that was possible. Is there a way that I can still use my spotify account, but still keep ...

  • Newbie
  • Hey, I recently deactivated my facebook account because I camp on it far too much. & I tried to listen to music on spotify and i had to log back into fb before that was possible. Is there a way t...
  • neo-x
  • Community Legend
  • 233 Views
  • 1 replies
  • 1 likes
  • 233 Views
  • 1 replies
  • 1 likes

Is there a way to restrict non-Facebook friends from seeing full name/other Facebook data?

I'd like to be able to share music occasionally on my pseudonymous Twitter account, but if I do that, the link will say "shared by [Full Name]." I get that we can't actually change the usernames on our accounts, but is there a way to set some sort of...

  • Casual Listener
  • I'd like to be able to share music occasionally on my pseudonymous Twitter account, but if I do that, the link will say "shared by [Full Name]."  I get that we can't actually change the username...
  • Stupify
  • Community Legend
  • 536 Views
  • 3 replies
  • 0 likes
  • 536 Views
  • 3 replies
  • 0 likes

Change Country settings? Can´t upgrade to premium.

I am currently living in Maryland as an exchange students, but since I am only staying for 10 months, I don't have an American credit card. When spotify asked me to update my country settings when my monthly premium subscription ran out, I updated my...

  • Newbie
  • I am currently living in Maryland as an exchange students, but since I am only staying for 10 months, I don't have an American credit card. When spotify asked me to update my country settings when my...
  • Peter__
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Spotify keeps logging me out

When i log into spotify a page from facebook comes up and when i close that page my spotify closes too. I cant access it at all. HELP

  • Newbie
  • When i log into spotify a page from facebook comes up and when i close that page my spotify closes too. I cant access it at all. HELP 😞 
  • Peter__
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Is someone notified when I add them as a "Favorite"?

I know that someone is notified if I subscribe to one of their playlists, but I'd like to add someone to my favorites list and I am wondering if they will be notified if I do...

  • Newbie
  • I know that someone is notified if I subscribe to one of their playlists, but I'd like to add someone to my favorites list and I am wondering if they will be notified if I do...
  • Peter__
  • Community Legend
  • 3727 Views
  • 1 replies
  • 0 likes
  • 3727 Views
  • 1 replies
  • 0 likes

Account isnt working.

I was for the past 2 month been able to log into either my online spotify or the applicaiton it keeps giving me error 410 but when I try and resolve it I am unable to log in to change my password. spotify name is phdiab and my email is my facebook em...

  • Casual Listener
  • I was for the past 2 month been able to log into either my online spotify or the applicaiton it keeps giving me error 410 but when I try and resolve it I am unable to log in to change my password. sp...
  • meahtenoha
  • Spotify
  • 368 Views
  • 4 replies
  • 0 likes
  • 368 Views
  • 4 replies
  • 0 likes

lost all my playlistas

i made a seccond account for a friend on mine computer, then all my playlists are gone. we payd for 2 premium.. the made one new account and lost the other.. and all my playlists!!

  • Newbie
  • i made a seccond account for a friend on mine computer, then all my playlists are gone. we payd for 2 premium.. the made one new account and lost the other.. and all my playlists!!  
  • meahtenoha
  • Spotify
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

New to spotify

Hi there

  • Newbie
  • Hi there
  • user-removed
  • Not applicable
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Solved!! No longer able to login with FB credentials

Good morning. My Spotify account is somehow no longer connected to my facebook account. I've only used Facebook credentials as login and therefore do not have another way to log back into my account which now shows as a string of numbers - 126905514 ...

  • Newbie
  • Good morning. My Spotify account is somehow no longer connected to my facebook account.   I've only used Facebook credentials as login and therefore do not have another way to log back int...
  • meahtenoha
  • Spotify
  • 1446 Views
  • 11 replies
  • 0 likes
  • 1446 Views
  • 11 replies
  • 0 likes

Unable to play music offline on premium

I have a spotify premium account and am able to play music on my phone, however I am only able to play music online on my laptop. I have been able to play music offline on my laptop in the past however I think this stopped once I got a different phon...

  • Newbie
  • I have a spotify premium account and am able to play music on my phone, however I am only able to play music online on my laptop. I have been able to play music offline on my laptop in the past howev...
  • neo-x
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

premium atarted working, now always says no internet connection even when i have full wifi

please help! It started working fine now as of the day before yesterday i cant search for or download anything bc it keeps tellin me theres no internet connection even when there is HELP!!

  • Regular
  • 😞 please help! It started working fine now as of the day before yesterday i cant search for or download anything bc it keeps tellin me theres no internet connection even when there is 😞 HELP!!
  • Sam
  • Spotify
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

playlist

Hi, I've had a playlist and I called it "sleep" but I accidentally erased it, is there a way to bring it back?my account is: 118458913

  • Casual Listener
  • Hi, I've had a playlist and I called it "sleep" but I accidentally erased it, is there a way to bring it back? my account is: 118458913  
  • Sam
  • Spotify
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Hard drive failure

My music laptop that I use to stream both JRMC and Spotify has gone hard drive awol, but I hjave not been able to uninstall. I have purchased a new laptop, and want to install spotify, but will I be able to as technically it's now on 4 devices under ...

  • Regular
  • My music laptop that I use to stream both JRMC and Spotify has gone hard drive awol, but I hjave not been able to uninstall. I have purchased a new laptop, and want to install spotify, but will I be ...
  • Jude
  • Spotify Legend
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

Solved!! A little problem

Hey I made my spotify account a while ago. I made it with MY facebook account and everything else. One time i headed to my girlfriend, and we wanted to listen to music. I turned my spotify account on her computer, while she was logged in to facebook....

  • Regular
  • Hey   I made my spotify account a while ago. I made it with MY facebook account and everything else. One time i headed to my girlfriend, and we wanted to listen to music. I turned my spoti...
  • Thegutt
  • Regular
  • 711 Views
  • 9 replies
  • 0 likes
  • 711 Views
  • 9 replies
  • 0 likes

Solved!! accidentally hit the decline button on license agreement

darn... could someone at your backoffice make that an "accept". very sorry about this.best, stephan

  • Regular
  • darn... could someone at your backoffice make that an "accept". very sorry about this. best, stephan
  • opty
  • Regular
  • 464 Views
  • 2 replies
  • 0 likes
  • 464 Views
  • 2 replies
  • 0 likes

Trying to login to Spotify on my computer using FB, keeps telling me user/pass incorrect, error: 410

I'm logging in to Spotify and it actually lets me in with my FB password, but gives me an error code 410 and does not give me all features since it thinks I'm not technically logged in. I went on FB, re-entered my password and changed it to a new one...

  • Casual Listener
  • I'm logging in to Spotify and it actually lets me in with my FB password, but gives me an error code 410 and does not give me all features since it thinks I'm not technically logged in.   I ...
  • Peter__
  • Community Legend
  • 842 Views
  • 2 replies
  • 3 likes
  • 842 Views
  • 2 replies
  • 3 likes

i would like to switch my spotify premium account to another facebook account

i just subscribed to spotify premium and im currently trying it for the 1st month free. the reason why im very interested in spotify premium is because of the ability to listen to music offline on mobile. but i would like to share my spotify premium ...

  • Newbie
  • i just subscribed to spotify premium and im currently trying it for the 1st month free. the reason why im very interested in spotify premium is because of the ability to listen to music offline on mo...
  • Peter__
  • Community Legend
  • 1143 Views
  • 1 replies
  • 0 likes
  • 1143 Views
  • 1 replies
  • 0 likes

Solved!! Spotify PREMIUM with NonUK credit card

Hello, i am from UK and i can not order Spotify premium, becuase i can only use UK credit card, and i own Lithuanian VISA.

  • Casual Listener
  • Hello, i am from UK and i can not order Spotify premium, becuase i can only use UK credit card, and i own Lithuanian VISA.
  • Peter__
  • Community Legend
  • 1240 Views
  • 5 replies
  • 0 likes
  • 1240 Views
  • 5 replies
  • 0 likes

your Email?

How can i come in contact with spotify, I can't find a mail that I can write to?

  • Newbie
  • How can i come in contact with spotify, I can't find a mail that I can write to?
  • Peter__
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Facebook Disappeared

I know this has been discussed many, MANY times, but it seems that none of the solutions to the problems work. Spotify does not show up on my Facebook, at all. I use Spotify nearly every day and sign in through my Facebook account, but not a single t...

  • Casual Listener
  • I know this has been discussed many, MANY times, but it seems that none of the solutions to the problems work. Spotify does not show up on my Facebook, at all. I use Spotify nearly every day and sign...
  • stolicat1972
  • Regular
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes