Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398930 Views
  • 950 replies
  • 107 likes
  • Account
  • 398930 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171724 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171724 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99144 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99144 Views
  • 68 replies
  • 10 likes

unsubscribe Spotty

I have been a Spotify Premium listener for several years. The reason for being a Premium listener is both willingness to pay for what I am listening to and the main reason I cannot stand commercials... Spotify is now providing me with commercials and...

  • Casual Listener
  • I have been a Spotify Premium listener for several years. The reason for being a Premium listener is both willingness to pay for what I am listening to and the main reason I cannot stand commercials....
  • odmeling
  • Casual Listener
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Premium Service not displaying

Why is my account service status flagged free when I have paid for and been charged 9.99 for the premiun service

  • Newbie
  • Why is my account service status flagged free when I have paid for and been charged 9.99 for the premiun service
  • David
  • Spotify Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Free 30 day premium trial not working

I suscribed yesterday to a free 30 days trial for Spotify Premium.Today I received an email which said that my subscription could not be renewed, so I used the link in my email and reconnected to your website. I had to pay 10€ to be able to use Spoti...

  • Newbie
  • I suscribed yesterday to a free 30 days trial for Spotify Premium. Today I received an email which said that my subscription could not be renewed, so I used the link in my email and reconnected to...
  • 549 Views
  • 0 replies
  • 4 likes
  • 549 Views
  • 0 replies
  • 4 likes

Country is set to USA

I closed my first Spotify account because it is linked to my Facebook. So I signed up for a new one and to my surprise, you guys think I'm in the USA. I've tried logging on different computers/IP address and it still shows USA in my profile.

  • Newbie
  • I closed my first Spotify account because it is linked to my Facebook. So I signed up for a new one and to my surprise, you guys think I'm in the USA. I've tried logging on different computers/IP add...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Transfer My Account 1 more Time Please -

Dear Spot: You guys will kill me but i must close my 2nd FB account LA Stockton and i created a bogus one under Anne Stockton with no friends at all. How or can you transfer one more time. If you need to charge me i will pay it. I am very sorry to do...

  • Visitor
  • Dear Spot: You guys will kill me but i must close my 2nd FB account LA Stockton and i created a bogus one under Anne Stockton with no friends at all. How or can you transfer one more time. If you nee...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Spotify Premium w/o Facebook?

Is there any way to have my spotify premium account and have my Facebook deactivated?

  • Newbie
  • Is there any way to have my spotify premium account and have my Facebook deactivated?
  • Stupify
  • Community Legend
  • 212 Views
  • 3 replies
  • 0 likes
  • 212 Views
  • 3 replies
  • 0 likes

I have lost my Spotify Premium ..?

sorry for the bad grammar, i'm from norway.. Anyways, I have no clue what i did, but I have lost premium. I pay for Premium, and somehow it just disappeared when I was searching for a song, but accidentally pressed something wrong, idk... What should...

  • Newbie
  • sorry for the bad grammar, i'm from norway.. Anyways, I have no clue what i did, but I have lost premium. I pay for Premium, and somehow it just disappeared when I was searching for a song, but accid...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Using Spotify and Facebook for event song suggestions

Hello, A nonprofit I work with is getting ready to hold an Superhero Fun Run event, and we're working on creating a good playlist for the event. One idea we had is to have a contest, where any of our Facebook fans who suggest a superhero-themed song ...

  • Newbie
  • ...great way to do this, but I can't really find an easy way to let users post songs to our page, or something similar that would let users publicly recommend songs.   Can anybody suggest a w...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Free trial premium not working

Hey guys, I suscribed yesterday to a free 30 days trial for Spotify Premium. I received today an email which said that my "payment" had a failure, so I reconnected on your website. I had to pay 10€ to be able to use Spotify on my phone, since it was ...

  • Casual Listener
  • Hey guys,   I suscribed yesterday to a free 30 days trial for Spotify Premium. I received today an email which said that my "payment" had a failure, so I reconnected on your website. ...
  • Richard
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Solved!! Signing in without a Facebook account

Hello, I am trying to sign into my Spotify via my WD Live TV, except it wont let me login via Facebook, and this is how I created my account. Can anyone give me some advice on what to do. Thanks

  • Casual Listener
  • Hello, I am trying to sign into my Spotify via my WD Live TV, except it wont let me login via Facebook, and this is how I created my account. Can anyone give me some advice on what to do. Thanks
  • wongdog
  • Casual Listener
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

What happend to my playlists!?

I recently bought spotify premium after using spotify free for acouple of weeks(used to have premium before that but couldn't afford it for awhile), thing is that all my playlists have now for some unkown reason disappeared! What makes it even more c...

  • Newbie
  • I recently bought spotify premium after using spotify free for acouple of weeks(used to have premium before that but couldn't afford it for awhile), thing is that all my playlists have now for some u...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

delete or transfer account

I have a premium account, which i cannot access, since it is connected to an obsolete FB account. i can't acces with password either. i would like to delete the account and make a new premium account,which is linked to my new fb. How can i do that, s...

  • Newbie
  • I have a premium account, which i cannot access, since it is connected to an obsolete FB account. i can't acces with password either. i would like to delete the account and make a new premium account...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Can't change my country

Hi there, I've got this problem that's driving me nuts. A couple of days ago I decided that I wanted to become premium and when it was almost done and I tried to pay with my PayPal account I couldn't. I was confused since it said that I couldn't pay ...

  • Regular
  • Hi there, I've got this problem that's driving me nuts.   A couple of days ago I decided that I wanted to become premium and when it was almost done and I tried to pay with my PayPal account...
  • IñigoRivera
  • Regular
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Help me! I pay for premium but I don't get it!!

I've paid for spottily premium but it won't work. On my account side it says that I have spottily free. I've tried to send a couple of emails to the support, but no answer. So i'm trying this instead, hoping that somebody will answer me!

  • Newbie
  • I've paid for spottily premium but it won't work. On my account side it says that I have spottily free. I've tried to send a couple of emails to the support, but no answer. So i'm trying ...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

All gone :(

Where have all mine gone? I was signed it through Facebook and all my songs have gone!

  • Casual Listener
  • Where have all mine gone? I was signed it through Facebook and all my songs have gone!
  • Hols
  • Casual Listener
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

I'm not a country launcher resident

Hi, I am currently living in the USA but I'll leave in January, and i am interested in a monthly fee for the premium service, how do I pay when I'm in my country? It's Ecuador by the way, thanks

  • Newbie
  • Hi, I am currently living in the USA but I'll leave in January, and i am interested in a monthly fee for the premium service, how do I pay when I'm in my country? It's Ecuador by the way, thanks 
  • Richard
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Why was I charged TWICE for my Spotify subscription?

My account was charged TWICE this month for my Spotify Premium subscription through Paypal. Can I get one of the charges reversed, or have it apply toward October?

  • Casual Listener
  • My account was charged TWICE this month for my Spotify Premium subscription through Paypal.  Can I get one of the charges reversed, or have it apply toward October?
  • Richard
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

spotify premium account changed to free (But im on virgin media)

Im about a month into my virgin media broadband, and have 6months free spotify premium. but ive just logged into spotify and my accounts gone to free and some offline songs not avail.ive been using premium for the last few weeks? is it a system error...

  • Casual Listener
  • Im about a month into my virgin media broadband, and have 6months free spotify premium.   but ive just logged into spotify and my accounts gone to free and some offline songs not avail. ive b...
  • Nicwilson07
  • Regular
  • 1758 Views
  • 14 replies
  • 0 likes
  • 1758 Views
  • 14 replies
  • 0 likes

Facebook/Spotify Sync Issue

I recently decided to deactivate my facebook profile for a short time. I needed a break but I wanted to keep using spotify. However, because I created my account though facebook, everytime I login through spotify my facebook account reactivates itsel...

  • Newbie
  • I recently decided to deactivate my facebook profile for a short time.  I needed a break but I wanted to keep using spotify.  However, because I created my account though facebook, everytim...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes