Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419779 Views
  • 965 replies
  • 108 likes
  • Account
  • 419779 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185555 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185555 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103188 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103188 Views
  • 69 replies
  • 10 likes

-

-

  • Newbie
  • -
  • meahtenoha
  • Spotify
  • 334 Views
  • 1 replies
  • 0 likes
  • Account
  • 334 Views
  • 1 replies
  • 0 likes

Solved!! Paid for Spotify Premium but still playing ads

What is going on?I am currenlty on 1st day of trial for the Spotify Premium (just activated) but it is still playing adverts. If this is what it's going to be then i should have cancelled my subscription before the 30 day period ends. Anyone experien...

  • Casual Listener
  • What is going on? I am currenlty on 1st day of trial for the Spotify Premium (just activated) but it is still playing adverts. If this is what it's going to be then i should have cancelled my subscr...
  • meahtenoha
  • Spotify
  • 113507 Views
  • 10 replies
  • 16 likes
  • 113507 Views
  • 10 replies
  • 16 likes

Cannot Log in on any system

Hi. There's another post from someone with a similar issue, and their issue is unresolved. So here I go.. I cannot log in to spotify on my iPhone, MacBook, or Windows computer. iPhone: When trying to log-in through Facebook, my Facebook app opens and...

  • Newbie
  • Hi.    There's another post from someone with a similar issue, and their issue is unresolved.  So here I go..   I cannot log in to spotify on my iPhone, MacBook, or Window...
  • jemaxwell7
  • Casual Listener
  • 518 Views
  • 4 replies
  • 0 likes
  • 518 Views
  • 4 replies
  • 0 likes

want to close FB

I want to close my FB account but do not want to lose my spotify premium account. Is there a way to transfer my playlists over to a new account or to update my current account so I can close my FB? As Kathy Bates would say in "The Waterboy", "Faceboo...

  • Newbie
  • I want to close my FB account but do not want to lose my spotify premium account. Is there a way to transfer my playlists over to a new account or to update my current account so I can close my FB? A...
  • emme
  • Newbie
  • 533 Views
  • 1 replies
  • 1 likes
  • 533 Views
  • 1 replies
  • 1 likes

Billed for both accounts even though I've upgraded!

This seems to be a common thread on here... But I’ve just recently upgraded my account from Unlimited to Premium on my iPhone. Just checked my bank account online and I’m still getting charged for both accounts. Is this an Issue I can get restored or...

  • Newbie
  • This seems to be a common thread on here... But I’ve just recently upgraded my account from Unlimited to Premium on my iPhone. Just checked my bank account online and I’m still getting charged for bo...
  • David
  • Spotify Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Offline

HI - I hope someone can help. I am not exactly sure what the Available Offline option means? Thanks

  • Newbie
  • HI - I hope someone can help.   I am not exactly sure what the Available Offline option means?   Thanks 🙂
  • dpanhel
  • Regular
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

My account went from Premium to Free over the night?

I have created my account with name JohanCarlstein long long time ago, then this spring i changed to johancarlstein when discussing with my Internetprovider (because here i started to have problems to login) then it worked fine for some weeks, but i ...

  • Casual Listener
  • I have created my account with name JohanCarlstein long long time ago, then this spring i changed to johancarlstein when discussing with my Internetprovider (because here i started to have problems t...
  • Stupify
  • Community Legend
  • 508 Views
  • 5 replies
  • 1 likes
  • 508 Views
  • 5 replies
  • 1 likes

I hit the purchased button twice

Hi I accidentally hit the purchase button twice for 19 songs. I did this within a few seconds and have two different order numbers. I would like to be reimbursed for one of these purchases as it's obviously a mistake and I dont want to pay £30 for 19...

  • Newbie
  • Hi I accidentally hit the purchase button twice for 19 songs. I did this within a few seconds and have two different order numbers. I would like to be reimbursed for one of these purchases as it's ...
  • David
  • Spotify Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Help Urgent!

If you only want to pay a month of Spotify as I do?

  • Newbie
  • If you only want to pay a month of Spotify as I do?
  • Stompertje
  • Casual Listener
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Favorites/Social

So I've added some facebook friends I think have interesting taste in music to my favorites so I can keep up to date with what they're listening to and check some of it out myself. Anyways, I recently removed this girl from my facebook friends and no...

  • Regular
  • So I've added some facebook friends I think have interesting taste in music to my favorites so I can keep up to date with what they're listening to and check some of it out myself. Anyways, I recentl...
  • joshstiles4
  • Regular
  • 494 Views
  • 2 replies
  • 0 likes
  • 494 Views
  • 2 replies
  • 0 likes

facebook Login/password or spotify usernr/pasw doesn't work

Hi all, I have an issue here. I basicly got a spotify Premium account to connect my Sonos system to it. I loged in using facebook and got the number after a long search on spotify to connect the Sonos. All worked. Now, a few months later, I thought o...

  • Casual Listener
  • Hi all,    I have an issue here. I basicly got a spotify Premium account to connect my Sonos system to it.  I loged in using facebook  and got the number after a long search...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Changing country problems

Hi! I've recently moved to UK from Sweden, and now Spotify prompts me to change country - yeah no problem. However when I try to update my profile, but still using my Swedish credit card it doens't work! Do I really have to have a UK/English card? Th...

  • Newbie
  • Hi!   I've recently moved to UK from Sweden, and now Spotify prompts me to change country - yeah no problem. However when I try to update my profile, but still using my Swedish credit card...
  • Jude
  • Spotify Legend
  • 197 Views
  • 3 replies
  • 0 likes
  • 197 Views
  • 3 replies
  • 0 likes

says im in a different country??

The last few times I've tried logging in to my spotify it says that I need to update my country in my profile settings and am no longer able to access spotify abroad but im not in a different country! help! don't know what to do

  • Casual Listener
  • The last few times I've tried logging in to my spotify it says that I need to update my country in my profile settings and am no longer able to access spotify abroad but im not in a different country...
  • meahtenoha
  • Spotify
  • 382 Views
  • 3 replies
  • 0 likes
  • 382 Views
  • 3 replies
  • 0 likes

Great! Now I PAID my Free month...

Why i Paid my free Month?! I just wanted to try it out and know I got an E-Mail which tells me that the transfer is done. I think if it cant'n be corrected, I wont use Spotify anymore after this month.

  • Newbie
  • Why i Paid my free Month?! I just wanted to try it out and know I got an E-Mail which tells me that the transfer is done. I think if it cant'n be corrected, I wont use Spotify anymore after this mo...
  • meahtenoha
  • Spotify
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Solved!! Lost my premium account

Dear Spotify/people who can help me, earlier this year I received a Spotify premium code as a gift, it was for 12 months. Suddenly yesterday my account downgraded to the free version. Is there anyone that could tell me why? Kind regards

  • Regular
  • Dear Spotify/people who can help me,   earlier this year I received a Spotify premium code as a gift, it was for 12 months. Suddenly yesterday my account downgraded to the free version. Is t...
  • ithinkimtink
  • Regular
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

symbol - music note

I am still relatively new to Spotify so excuse my stupidity, but I have noticed small symbols next to some tracks on my playlists. The one like the small chain link, I found an explantion for, but not the others, namely a small music note and a downw...

  • Casual Listener
  • I am still relatively new to Spotify so excuse my stupidity, but I have noticed small symbols next to some tracks on my playlists.  The one like the small chain link, I found an explantion for, ...
  • labuschinpotify
  • Casual Listener
  • 3066 Views
  • 1 replies
  • 0 likes
  • 3066 Views
  • 1 replies
  • 0 likes

Spotify subscription linked with another fb account that has now been deleted

Hi, I created a spotify acc with a new fb account because it wouldn't let me do it with my actual fb. (same password though)Now i have deleted the new fb acc and changed the email so login is now the same.When i log in to spotify it doesnt recognize ...

  • Casual Listener
  • Hi, I created a spotify acc with a new fb account because it wouldn't let me do it with my actual fb. (same password though) Now i have deleted the new fb acc and changed the email so login is now...
  • Sam
  • Spotify
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

2 laptops 1 account

Hey i'm new to spotify, me and my gf tought it would be smart if we both payed half of everymonth premium, so we can listen both on one account form 2 different laptops, is this possible? greeeeetings

  • Casual Listener
  • Hey i'm new to spotify, me and my gf tought it would be smart if we both payed half of everymonth premium, so we can listen both on one account form 2 different laptops, is this possible?   ...
  • labuschinpotify
  • Casual Listener
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes

Student offer

Spotify wont accept my NUS extra card number even though it is valid. any ideas?

  • Casual Listener
  • Spotify wont accept my NUS extra card number even though it is valid. any ideas?
  • meahtenoha
  • Spotify
  • 312 Views
  • 6 replies
  • 0 likes
  • 312 Views
  • 6 replies
  • 0 likes

My Music

Hello, I would like to upload my music for other people to listen to, I dont want any money or royalties or anything. I'd just like to let people listen if they so choose, is there any way to do this without signing on with some label or something? I...

  • Newbie
  • Hello, I would like to upload my music for other people to listen to, I dont want any money or royalties or anything. I'd just like to let people listen if they so choose, is there any way to do this...
  • meahtenoha
  • Spotify
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes