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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81548 Views

9 replies

2 likes

Account
Login
  • 81548 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656626 Views

13 replies

4 likes

Account
  • 656626 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737693 Views

18 replies

29 likes

  • 737693 Views
  • 18 replies
  • 29 likes

Help Please

How to Sign Out account spotify that login in other device, without using the device?

Visitor

How to Sign Out account spotify that login in other device, without using the device?

Brunelicia

Community Legend

303 Views

1 replies

0 likes

Account
  • 303 Views
  • 1 replies
  • 0 likes

Spotify Pago

Seguinte, recorri a comunidade pois eu comprei o plano premium de 1 ano no Spotify, porem faz 1 mês que ele foi pausado, não intendi o motivo, ninguem da assistencia me mandou um email explicando o motivo... Se alguem souber me responda aqui em abaix...

Visitor

Seguinte, recorri a comunidade pois eu comprei o plano premium de 1 ano no Spotify, porem faz 1 mês que ele foi pausado, não intendi o motivo, ninguem da assistencia me mandou um email explicando o m...

Brunelicia

Community Legend

515 Views

1 replies

0 likes

Account
Premium
Subscription
  • 515 Views
  • 1 replies
  • 0 likes

recover account with user id and no email

PlanFamily PremiumCountryCanada Device(iPhone 8plus, Operating System(iOS 10, My Question or IssueMy daughter has lost her account from our family plan and only has the user id, starts with xm...... She no longer has access to the original email asso...

Visitor

Plan Family Premium Country Canada   Device (iPhone 8plus,  Operating System (iOS 10,    My Question or Issue My daughter has lost her account from our family plan and ...

WouterAntwerp

Newbie

589 Views

2 replies

0 likes

Account
  • 589 Views
  • 2 replies
  • 0 likes

Solved!! Privacy Concerns

Just joined yesterday, Sept 4, 2019. Two questions for now: I don't want to see other people's playlists. Is there a setting for that?How to download just one song.

Visitor

Just joined yesterday, Sept 4, 2019. Two questions for now:   I don't want to see other people's playlists. Is there a setting for that? How to download just one song.

Brunelicia

Community Legend

1319 Views

1 replies

0 likes

Social & Random
  • 1319 Views
  • 1 replies
  • 0 likes

Unable to add family members to family premium

Signed up to family premium today. Have been able to add the husband with the link but am having trouble adding my two sons.One already has a spotify account that has now been cancelled, he can open the invite link and enter his details but it wont v...

Casual Listener

Signed up to family premium today.  Have been able to add the husband with the link but am having trouble adding my two sons. One already has a spotify account that has now been cancelled, he ...

Brunelicia

Community Legend

706 Views

3 replies

0 likes

Account
  • 706 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution change country

Hello, I used to be the main account for spotify premium for my family members, but as we live in Malaysia as well, we decided to change to family premium as its far cheaper than Danish spotify. But the issue is even though im in malaysia right now, ...

Music Fan

Hello, I used to be the main account for spotify premium for my family members, but as we live in Malaysia as well, we decided to change to family premium as its far cheaper than Danish spotify. But ...

11123349791

Music Fan

811 Views

4 replies

0 likes

Account
  • 811 Views
  • 4 replies
  • 0 likes

Technical problem with adding an address to spotify family

Spotify FamilyPremiumFrance Device(iPhone XS Max, Macbook Pro late 2016)Operating System(iOS 12, Mac OS Mojave 10.) My Problème:HelloIn order to take advantage of Spotify Family's new products, Spotify asks me to update my mailing address.But the sys...

Casual Listener

Spotify Family Premium France   Device (iPhone XS Max, Macbook Pro late 2016) Operating System (iOS 12,  Mac OS Mojave 10.)   My Problème: Hello In order to take advantage o...

Rene01

Community Legend

1032 Views

3 replies

0 likes

Account
Premium
  • 1032 Views
  • 3 replies
  • 0 likes

Wrong country

The country in my settings has somehow changed to the wrong country, one I haven't even been to . There is no way for me to change my country back to the correct one, (Portugal) even though that is where I am, because the country option is locked and...

Visitor

The country in my settings has somehow changed to the wrong country, one I haven't even been to . There is no way for me to change my country back to the correct one, (Portugal) even though that is w...

Emilia_8

Community Legend

588 Views

2 replies

1 likes

Account
  • 588 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Impossible de modifier le pays

Plan Free Country FRANCE Device (iPhone SE, Samsung Galaxy J3, PC) Operating System (iOS 11, Android, Windows 10) Mon Problème : Bonjour, Depuis hier, il m'est impossible de me connecter sur mon compte Spotify. En effet le pays mentionné sur mon prof...

Casual Listener

Plan Free Country FRANCE Device (iPhone SE, Samsung Galaxy J3, PC) Operating System (iOS 11, Android, Windows 10)   Mon Problème : Bonjour, Depuis hier, il m'est impossible...

AmLu89

Casual Listener

4844 Views

9 replies

2 likes

Account
  • 4844 Views
  • 9 replies
  • 2 likes

Solved!! My Account was hacked. How do I recover my account?

PlanPremiumCountryIndonesiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, i think my account was hacked. I cant log into my account, and when I try to change my...

Visitor

Plan Premium Country Indonesia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, i thi...

Billy-J

Spotify Star

659 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 659 Views
  • 1 replies
  • 0 likes

Unlinking Facebook

PlanPremiumCountryUSADeviceLenovo Ideapad Yoga 4Operating SystemWindows 10 My Question or IssueI recently had a major life change and wish to delete my Facebook account, but I don't want to lose my music. I followed the steps for adding an email and ...

Newbie

Plan Premium Country USA Device Lenovo Ideapad Yoga 4 Operating System Windows 10   My Question or Issue I recently had a major life change and wish to delete my Facebook account, but ...

Rene01

Community Legend

319 Views

1 replies

0 likes

Account
Login
  • 319 Views
  • 1 replies
  • 0 likes

Permanently Deleted Facebook Account

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueHey Spotify community, I permanently deleted my Facebook account some time ago which enabled me to log into my premium Spotify account. Now I cannot access that account. I have...

Visitor

Plan Premium Country   Device PC Operating System Windows 10    My Question or Issue Hey Spotify community, I permanently deleted my Facebook account some time ago which enab...

Brunelicia

Community Legend

315 Views

1 replies

0 likes

Account
Premium
Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Cobrança em 2 cartões diferentes, em países diferentes

PlanPremiumCountrybrasilDevicemoto G5 SOperating SystemAndroid My Question or IssueEu fiz um plano premium do Brasil, mas não funcionou onde moro atualmente, na França. Atualizei o país na minha conta e tive que atualizar o cartão de crédito pro meu ...

Visitor

Plan Premium Country brasil Device moto G5 S Operating System Android   My Question or Issue Eu fiz um plano premium do Brasil, mas não funcionou onde moro atualmente, na França. Atual...

Rene01

Community Legend

349 Views

1 replies

0 likes

Premium
  • 349 Views
  • 1 replies
  • 0 likes

Premium family plan

So I get an email to confirm my address, Ok so click on it and it goes to my premium family page, I don't have an address anywhere that I can find to confirm. So now what ?? Wife and 2 sons on the plan going to get the same email and not going to be ...

Music Fan

So I get an email to confirm my address, Ok so click on it and it goes to my premium family page, I don't have an address anywhere that I can find to confirm. So now what ?? Wife and 2 sons on the pl...

fred2bdr

Visitor

2363 Views

6 replies

0 likes

Premium
  • 2363 Views
  • 6 replies
  • 0 likes

Change the Country - Login with FB

PlanFreeCountryAustriaDevicePCOperating SystemWindows 10 My Question or IssueHello, I moved to Austria a few months ago and Spotify worked until today. Unfortunately it won't let me change the country from Germany to Austria. I checked my FB account ...

Regular

Plan Free Country Austria Device PC Operating System Windows 10   My Question or Issue Hello,   I moved to Austria a few months ago and Spotify worked until today.  Unfort...

Scarlet

Regular

2056 Views

9 replies

3 likes

Account
  • 2056 Views
  • 9 replies
  • 3 likes

I can't reset my password on my Facebook created account!

I have Spotify on two phones, and my PS4. I'd like to have a password on it, but Spotify won't let me. I don't want to create a new account, as I have a massive playlist and Spotify Premium.

Visitor

I have Spotify on two phones, and my PS4. I'd like to have a password on it, but Spotify won't let me. I don't want to create a new account, as I have a massive playlist and Spotify Premium.  

Rene01

Community Legend

355 Views

1 replies

0 likes

Login
  • 355 Views
  • 1 replies
  • 0 likes

cant change country (UAE)

PlanFreeCountryUAE, DubaiDevice(blackberry keyone)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei have followed all the steps on how to change the country in spotify but still was not able to change it.can someone please...

Visitor

Plan Free Country UAE, Dubai Device (blackberry keyone) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i have followed all the steps on how to cha...

Rene01

Community Legend

345 Views

1 replies

0 likes

Account
  • 345 Views
  • 1 replies
  • 0 likes

Can't login on Android 'Incorrect password/user combo'

PlanFreeCountryUS I'm not able to login on my Android app. I am able to login on my desktop though. I have also made another account but still unable to login on the app. For both accounts I get the 'email and password combination is incorrect' but a...

Visitor

Plan Free Country US   I'm not able to login on my Android app. I am able to login on my desktop though. I have also made another account but still unable to login on the app. For both acco...

Rene01

Community Legend

1036 Views

3 replies

0 likes

Login
  • 1036 Views
  • 3 replies
  • 0 likes

Devolution

PlanPremiumCountryMérida, YucatanDeviceHuawei Y9 2019Operating SystemAndroid Oreo My Question or IssueI bought premium for error and I was going to pay my familiar plan and I bought it for error now I don't have my familiar plan and I lost 100 pesos,...

Newbie

Plan Premium Country Mérida, Yucatan Device Huawei Y9 2019 Operating System Android Oreo   My Question or Issue I bought premium for error and I was going to pay my familiar plan and I...

Brunelicia

Community Legend

379 Views

1 replies

0 likes

Account
Premium
Subscription
  • 379 Views
  • 1 replies
  • 0 likes

Urgente ajuda Conta

Quero saber o que está acontecendo com a minha conta.Eu pago o Premium (e não é barato), e eu não consigo usar. Quando estou ouvindo música, ele muda sozinho para uma música (que nunca ouvi na minha vida e muda para um album desconhecido e não faz pa...

Casual Listener

Quero saber o que está acontecendo com a minha conta. Eu pago o Premium (e não é barato), e eu não consigo usar. Quando estou ouvindo música, ele muda sozinho para uma música (que nunca ouvi na minh...

Brunelicia

Community Legend

377 Views

1 replies

0 likes

Account
  • 377 Views
  • 1 replies
  • 0 likes