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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • DRAG0N
  • Casual Listener
  • 259757 Views
  • 785 replies
  • 81 likes
  • Account
  • 259757 Views
  • 785 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1127780 Views
  • 118 replies
  • 106 likes
  • Account
  • 1127780 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 70902 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 70902 Views
  • 63 replies
  • 8 likes

Subscription Cancelled, still charged

Hi, I try the 30 day free trial last month and cancelled my subscription a couple weeks ago, well before the end of the trial, but was just charged for 14 days. I would like to have this resolved immediately because this was charged to my Paypal whic...

  • Newbie
  • Hi,   I try the 30 day free trial last month and cancelled my subscription a couple weeks ago, well before the end of the trial, but was just charged for 14 days. I would like to have this res...
  • Sam
  • Spotify
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

My account has been reset! WHY????

Hi I would like to know why my account has been reset today. When I have connected to Spotify today like everyday I have seen that my account had been reset.I'm very angry because I had a list of 4700 songs and now I have to do the list again...Thank...

  • Newbie
  • Hi I would like to know why my account has been reset today. When I have connected to Spotify today like everyday I have seen that my account had been reset. I'm very angry because I had a list of 4...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Payment

Whenever I try to buy Spotify premium/unlimited it says "Sorry, wrong password". What's the fault and what can I do about it?

  • Newbie
  • Whenever I try to buy Spotify premium/unlimited it says "Sorry, wrong password". What's the fault and what can I do about it?
  • Sam
  • Spotify
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Mastercard payments

I had to cancel my Mastercard, and was issued another card with a different number. When I try to update my payment account, it keeps declining the card. My bank says it's because Mastercard requires a minimum $1.00 validation amount, and Spotify is ...

  • Newbie
  • I had to cancel my Mastercard, and was issued another card with a different number.  When I try to update my payment account, it keeps declining the card.  My bank says it's because Masterc...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

YES, Paying subscribers get ignored by customer service

On Feb 26, unable to access my account ... I submitted this ticket:My Spotify was working on my iPhone, however I recently went to open the app and was asked to login again. I did so usingthe facebook account that I have on my laptop. Once logged in,...

  • Newbie
  • On Feb 26, unable to access my account ... I submitted this ticket: My Spotify was working on my iPhone, however I recently went to open the app and was asked to login again. I did so usingthe faceb...
  • SteveBrammer
  • Community Legend
  • 517 Views
  • 2 replies
  • 0 likes
  • 517 Views
  • 2 replies
  • 0 likes

do i need a 16gb card to sync music to my zte blade

Sorry for my ignorance but when im syncing albums is the music being stored on the sd card? Do i need a bigger memory if im going to be syncing loads of tracks

  • Visitor
  • Sorry for my ignorance but when im syncing albums is the music being stored on the sd card? Do i need a bigger memory if im going to be syncing loads of tracks
  • RavenTheDead
  • Regular
  • 730 Views
  • 1 replies
  • 0 likes
  • 730 Views
  • 1 replies
  • 0 likes

Just registered - 30days Trial?

Hi, i just registered as i thought with the 30days trial there is no harm done if i dont like it. I registered with my facebook account and entered my paypal adress... I can use spotify just fine now. But i cant find any information about if i am on ...

  • Regular
  • Hi,   i just registered as i thought with the 30days trial there is no harm done if i dont like it.   I registered with my facebook account and entered my paypal adress... I can use spo...
  • PariPari
  • Regular
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

Spotify says I am traveling but I am not.

I live in France and plan to for the next few months, return to the US for a few months, then come back to France for a year. I would like to keep my free account during this time. Help? Thank you.

  • Casual Listener
  • I live in France and plan to for the next few months, return to the US for a few months, then come back to France for a year.  I would like to keep my free account during this time.  Help?&...
  • dawsonevergreen
  • Casual Listener
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes

Paid for Premium, Got Free?

I paid for spotify premium, but it only lasted for 48 hours. I got the receipts on mail, but can not find it on my spotify account. What happened?

  • Newbie
  • I paid for spotify premium, but it only lasted for 48 hours. I got the receipts on mail, but can not find it on my spotify account. What happened? 
  • David
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Paid for Spotify Premium but still have Unlimited

Hello! I paid for Spotify Premium and on my profile page it says that i have an active Premium account, but on Spotify it says that i have a Unlimited account. What do i do to get this fixed?

  • Newbie
  • Hello!   I paid for Spotify Premium and on my profile page it says that i have an active Premium account, but on Spotify it says that i have a Unlimited account.   What do i do to get t...
  • David
  • Spotify Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

album

is the 2pac greatest hits album be available in sweden? other albums are so I wonder why this album isnt?

  • Casual Listener
  • is the 2pac greatest hits album be available in sweden? other albums are so I wonder why this album isnt?
  • 429 Views
  • 0 replies
  • 0 likes
  • 429 Views
  • 0 replies
  • 0 likes

Can not upgrade to Premium

Hi, i was ust trying to upgrade to a premium account by using paypal or creditcard. Both payments were rejected. But they should be both fine. Never had any problems. Thanks Nils

  • Casual Listener
  • Hi,   i was ust trying to upgrade to a premium account by using paypal or creditcard.   Both payments were rejected. But they should be both fine. Never had any problems.   &nbsp...
  • nils11
  • Casual Listener
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Paying for Premium but can't use as permanently in "offline mode"

Have un and re-installed as per instructions, still can't use it. Bit gutted as this is the first month I've PAID to use Spotify but not actually getting anything for the money! Any advice? Have emailed support but thought would try here in the meant...

  • Casual Listener
  • Have un and re-installed as per instructions, still can't use it. Bit gutted as this is the first month I've PAID to use Spotify but not actually getting anything for the money!   Any advice? ...
  • cherryburton
  • Casual Listener
  • 206 Views
  • 3 replies
  • 0 likes
  • 206 Views
  • 3 replies
  • 0 likes

how many devices

hello, i am using spotify premium with ipad, iphone and mac client. ist it possible to sync with another iphone to have just local files on this phone (offline spotify mode)? Or another ipod for example. With local files i dont mean files i already h...

  • Casual Listener
  • hello,   i am using spotify premium with ipad, iphone and mac client. ist it possible to sync with another iphone to have just local files on this phone (offline spotify mode)? Or another ipod...
  • ChristopherA
  • Regular
  • 1819 Views
  • 3 replies
  • 0 likes
  • 1819 Views
  • 3 replies
  • 0 likes

Moved back to USA and now can't use free Spotify

HI I downloaded the free Spotify while I was studying abroud in the Netherlands, but now I have moved back to the USA and I can't use the free Spotify anymore. Can I change my country without upgrading? Please help. Thanks, Harrison

  • Newbie
  • HI   I downloaded the free Spotify while I was studying abroud in the Netherlands, but now I have moved back to the USA and I can't use the free Spotify anymore. Can I change my country withou...
  • jvanderb
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Private Session Starring

I recently starred tracks on my mac during a private session, now they do not appear in my starred playlist on my phone. Is this normal? Or have a found a bug?

  • Newbie
  • I recently starred tracks on my mac during a private session, now they do not appear in my starred playlist on my phone.   Is this normal? Or have a found a bug?
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Please help!!

I have upgrade my account from unlimited to premium but when im logging in on my computer and mobile it says that i still have unlimited. I have mailed the support but got no answer from them. It very anoying when you pay money for this but it doesn´...

  • Casual Listener
  • I have upgrade my account from unlimited to premium but when im logging in on my computer and mobile it says that i still have unlimited. I have mailed the support but got no answer from them. It ver...
  • bodibashma
  • Casual Listener
  • 382 Views
  • 5 replies
  • 0 likes
  • 382 Views
  • 5 replies
  • 0 likes

I Expect Help....

....when i've been charged immediately for my upgrade from Unlimited to Premium but it still doesn't show that i've got Premium, can't play on my mobile or play off-line tracks. Filled in the form as requested and had a response telling me i have Pre...

  • Regular
  • ....when i've been charged immediately for my upgrade from Unlimited to Premium but it still doesn't show that i've got Premium, can't play on my mobile or play off-line tracks.  Filled in the f...
  • meahtenoha
  • Spotify
  • 175 Views
  • 6 replies
  • 0 likes
  • 175 Views
  • 6 replies
  • 0 likes

Premium account problems

Got a new card recently, but forgot to update my payment info, now when i try and resubscribe for premium it says that I've used the wrong password even though I know that its correct. I am unable to upgrade my account.

  • Newbie
  • Got a new card recently, but forgot to update my payment info, now when i try and resubscribe for premium it says that I've used the wrong password even though I know that its correct.  I am una...
  • meahtenoha
  • Spotify
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Spotify is overcharging me for a $9.99 1 month account

So I signed up for spotify 30 day free trial and I cancelled my subscription on the last day. A few days later, I come back and checked the reciepts and I have apparently payed for a 1 month premium plan without my knowledge. When I call my bank, the...

  • Newbie
  • So I signed up for spotify 30 day free trial and I cancelled my subscription on the last day. A few days later, I come back and checked the reciepts and I have apparently payed for a 1 month premium ...
  • meahtenoha
  • Spotify
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes