Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285682 Views

529 replies

34 likes

Account
Free
  • 285682 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13584 Views

6 replies

11 likes

Security
  • 13584 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539562 Views

990 replies

114 likes

Account
  • 539562 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129528 Views

74 replies

12 likes

Account
Login
Premium
  • 129528 Views
  • 74 replies
  • 12 likes

charged three times for a free trial - before its even done

Okay I signed up for a one month free trial this month. Been charged three times so far and its not even been a month. Sent a help ticket. Had no reply. Getting a little irritated as I was planning on spending that money on Christmas presents. So che...

Casual Listener

Okay I signed up for a one month free trial this month. Been charged three times so far and its not even been a month. Sent a help ticket. Had no reply. Getting a little irritated as I was planning o...

Peter__

Community Legend

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Updated debit card

HelpI have updated my bank details, however still not able to access my account so no musicCan anyone help please

Newbie

Help I have updated my bank details, however still not able to access my account so no music Can anyone help please

Peter__

Community Legend

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

How do I make an account seperate from my fb

So I am a premium user. I use my facebook account to login, can I also have an accoutn to login seperate from my facebook? Thanks

Regular

So I am a premium user.   I use my facebook account to login, can I also have an accoutn to login seperate from my facebook? Thanks

Liam

Community Legend

664 Views

4 replies

0 likes

  • 664 Views
  • 4 replies
  • 0 likes

Premium on my iphone?

This has been asked, but how can I make spotify premium work as an app?

Newbie

This has been asked, but how can I make spotify premium work as an app?

Liam

Community Legend

217 Views

2 replies

0 likes

  • 217 Views
  • 2 replies
  • 0 likes

Coldplay

Wil the new coldplay 2012 live songs come out on spotify?

Music Fan

Wil the new coldplay 2012 live songs come out on spotify?

licenced

Community Legend

441 Views

2 replies

0 likes

  • 441 Views
  • 2 replies
  • 0 likes

how to cancel an order for an account I cant access?

Hi. Im in a strange situation, Im currently paying for an account I cant get into and I want to quit that payment and upgrade this account I have logged in with now. The other account Im paying for is for a friend that's dead and want to quit it So f...

Newbie

Hi.   Im in a strange situation, Im currently paying for an account I cant get into and I want to quit that payment and upgrade this account I have logged in with now.   The other a...

licenced

Community Legend

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

NEED TO DELETE ACCOUNT. ACCOUNT HAS BEEN MERGED WITH FRIENDS.

Somehow my account has been merged with my friends. I previously had an account through facebook as sineaad.kathleen.kelly@gmail.com. Then I logged into my account on my friends computer and messed it up so it joined her spotify account - the one I a...

Visitor

Somehow my account has been merged with my friends. I previously had an account through facebook as sineaad.kathleen.kelly@gmail.com. Then I logged into my account on my friends computer and messed i...

Jude

Spotify Legend

323 Views

2 replies

0 likes

  • 323 Views
  • 2 replies
  • 0 likes

Can't change password...

So on spotify, I can login perfectly fine with my facebook login. If I go to the change password field on spotify, and I change my password and enter my fb password, it just says wrong password. Why?

Regular

So on spotify, I can login perfectly fine with my facebook login. If I go to the change password field on  spotify, and I change my password and enter my fb password, it just says wrong passwo...

jigglywiggly

Regular

233 Views

1 replies

1 likes

  • 233 Views
  • 1 replies
  • 1 likes

Solved!! Accidentally purchased a song twice

Hi basically I think I may have purchased a song twice by mistake. Is there anyway to get a refund if I have on one of the purchases?

Newbie

Hi basically I think I may have purchased a song twice by mistake. Is there anyway to get a refund if I have on one of the purchases?

Peter__

Community Legend

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Help please, I unlinked Facebook and lost all my Playlists!

Hi, I tried all possibilities following the help on spotify website, and also from the community because I found other people having the same problem, but could not solve it...I just unlink facebook from my spotify preferences and suddenly everything...

Visitor

Hi, I tried all possibilities following the help on spotify website, and also from the community because I found other people having the same problem, but could not solve it...I just unlink facebook ...

Richard

Community Legend

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Why no options when sharing on Facebook?

I am in admin position on a FB page. I want to post a Spotify playlist on it. However, when I click 'share' on Spotify, I'm not given any options. It automatically puts the playlist on my own personal timeline. It's VERY irritating. When I share some...

Newbie

I am in admin position on a FB page. I want to post a Spotify playlist on it. However, when I click 'share' on Spotify, I'm not given any options. It automatically puts the playlist on my own persona...

Liam

Community Legend

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

suddenly not premium member anymore?

Suddenly ive been degraded to spotify free? my playlists are still there, but just premium, and not able to more then 10 hours of music. But it works like regular/premium on my iphone WHy so?

Newbie

Suddenly ive been degraded to spotify free? my playlists are still there, but just premium, and not able to more then 10 hours of music. But it works like regular/premium on my iphone   ...

Liam

Community Legend

645 Views

3 replies

0 likes

  • 645 Views
  • 3 replies
  • 0 likes

Solved!! HELP! Spotify Tried to Double My Subscription Cost

I have been using Spotify for a couple of years as an Unlimited subscriber. I enjoy the service and many friends have subsequently signed up, I even trained them how to get the best out of it. I recently purchased an Android o/s tablet PC. I tried to...

Casual Listener

I have been using Spotify for a couple of years as an Unlimited subscriber.  I enjoy the service and many friends have subsequently signed up, I even trained them how to get the best out of it. ...

Peter__

Community Legend

557 Views

3 replies

0 likes

  • 557 Views
  • 3 replies
  • 0 likes

Solved!! STOP emailing random facebook friends when I update playlist-- Help!

I have never chosen to publish any of my playlists, and have checked every setting I know to make sure my Spotify is private. However, today facebook friends were emailed when I added songs to a playlist, and this has never happened in the past. What...

Casual Listener

I have never chosen to publish any of my playlists, and have checked every setting I know to make sure my Spotify is private. However, today facebook friends were emailed when I added songs to a play...

Peter__

Community Legend

1251 Views

5 replies

1 likes

  • 1251 Views
  • 5 replies
  • 1 likes

Solved!! Why buy tracks if you have premium

I have just discovered Spotify & have a 1 month free premium trial. I am confused though. If I can listen to anything any time I want why would I want to buy a track, or am I missing something ?? Thanks

Casual Listener

I have just discovered Spotify & have a 1 month free premium trial. I am confused though. If I can listen to anything any time I want why would I want to buy a track, or am I missing something ??...

danc27

Roadie

1167 Views

9 replies

0 likes

  • 1167 Views
  • 9 replies
  • 0 likes

LOGGING IN

I HAVE BEEN PAYING PREMIUM RATE FOR A WHILE. I LOG IN TO MY ACCOUNT BUT ITS THE FREEE ONE. iT COULD WELL BE I HAVE FORGOTTEN MY ORIGINAL LOG IN NAME AND PASSWORD. WHAT DO I DO AS I CANT TALK TO ANYONE AND ITS DRIVING ME MAD. HAVE WE GOT TO A STAGE WH...

Visitor

I HAVE BEEN PAYING PREMIUM RATE FOR A WHILE. I LOG IN TO MY ACCOUNT BUT ITS THE FREEE ONE. iT COULD WELL BE I HAVE FORGOTTEN MY ORIGINAL LOG IN NAME AND PASSWORD. WHAT DO I DO AS I CANT TALK TO A...

Peter__

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Lost spotty account after connecting to facebook

After connecting spotify to facebook i cant verify with my original spotty account, since i dont remember the spotify password. And retreving lost password is impossible cause it only refers to my facebook login, dus both facebook and spotify has the...

Visitor

After connecting spotify to facebook i cant verify with my original spotty account, since i dont remember the spotify password. And retreving lost password is impossible cause it only refers to my ...

Peter__

Community Legend

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Cannot Change my Country Settings

Hi, For some reason my country settings are locked to the UK. i am not based in the UK, I'm in Ireland, is there someong that can fix this. It is not allowing me to upgrade to premium because of this. Emlyn

Newbie

Hi,   For some reason my country settings are locked to the UK. i am not based in the UK, I'm in Ireland, is there someong that can fix this. It is not allowing me to upgrade to premium beca...

Peter__

Community Legend

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Spotify Premium

Hi all.. I signed up origionally wuth a Spotify Free user, However when I logged in tonight, i saw this: "You are registered for Spotify Premium until 2012-11-17. After this period your account will become a Spotify Free account ..." Firstly, i only ...

Gig Goer

Hi all..   I signed up origionally wuth a Spotify Free user, However when I logged in tonight, i saw this:   "You are registered for Spotify Premium until 2012-11-17. Afte...

Jude

Spotify Legend

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Spotify will not let me enter text.

I can't login, search, or anything that involves entering text. To log in I have to rely on the automatic connection from Facebook and for music I have to use old playlists. I've installed and reinstalled multiple times.

Newbie

I can't login, search, or anything that involves entering text. To log in I have to rely on the automatic connection from Facebook and for music I have to use old playlists. I've installed and reinst...

162 Views

0 replies

0 likes

  • 162 Views
  • 0 replies
  • 0 likes