Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4510 Views
  • 0 replies
  • 9 likes
  • Security
  • 4510 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nolosabemos
  • Visitor
  • 464169 Views
  • 975 replies
  • 110 likes
  • Account
  • 464169 Views
  • 975 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205319 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205319 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113025 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113025 Views
  • 72 replies
  • 12 likes

paylist

Hello, is there a way to export a playlist towards deezer?

  • Gig Goer
  • Hello, is there a way to export a playlist towards deezer?
  • Sam
  • Spotify
  • 719 Views
  • 1 replies
  • 0 likes
  • 719 Views
  • 1 replies
  • 0 likes

help me please

my top two artists are gone and i can't get them back into my top artist spots did i remove them or something and how do i get them back

  • Casual Listener
  • my top two artists are gone and i can't get them back into  my top artist spots did i remove them or something and how do i get them back
  • Peter__
  • Community Legend
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Help!

i contacted spotify via email a week ago and have not gotten a response back, here is the question i asked, i forgot my password and do not have access to the email address i signed up with, is it possible to email me my password at my current email?

  • Visitor
  • i contacted spotify via email a week ago and have not gotten a response back, here is the question i asked,  i forgot my password and do not have access to the email address i signed up with, is...
  • Peter__
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

reset password doesn't work because of I delete my facebook account

Subject says it. I had registered before the Facebook intergration, linked Facebook and stopped using spoty then deleted my facebook account. Now I want to come back and cant login, reset password does not work (gets me into the site, but not the sof...

  • Casual Listener
  • Subject says it.   I had registered before the Facebook intergration, linked Facebook and stopped using spoty then deleted my facebook account.   Now I want to come back and cant lo...
  • sleepingsword
  • Casual Listener
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

All of my starred tracks are gone. Please help.

I have lost all my starred tracks. Please help. Thank you. 

  • Casual Listener
  • I have lost all my starred tracks. Please help. Thank you. 
  • Richard
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Cannot log in with facebook or any device.

I cannot log in to spotify on my Blackberry, Kindle Fire, or any Windows computer. Windows: Will not even log me into the spotify website. I get an "there is an error processing this request" I had to log into my friends account to post here. I have ...

  • Casual Listener
  • I cannot log in to spotify on my Blackberry, Kindle Fire, or any Windows computer.   Windows: Will not even log me into the spotify website. I get an "there is an error processing this reque...
  • shayden16
  • Casual Listener
  • 709 Views
  • 3 replies
  • 0 likes
  • 709 Views
  • 3 replies
  • 0 likes

Payment ONLY to avoid ads.

Hello, i've bought all the music i listen to, so i can listen to it offline whenever i want, and put it on my phone, etc.Currently the only reason why i should get Premium is to get rid of the ads.This seems a bit silly to me, i might as well just pl...

  • Newbie
  • Hello, i've bought all the music i listen to, so i can listen to it offline whenever i want, and put it on my phone, etc. Currently the only reason why i should get Premium is to get rid of the ads....
  • neo-x
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Bug Report: To Artist treated as one

Hey, I don't know where to post is exactly, so I picked this category. If you check out the Band Deadlock, there one album of another artist, called Deadlock. It's "most hated" from, yeah, from deadlock 'course ^^ Maybe this could be fixed in the fut...

  • Newbie
  • Hey, I don't know where to post is exactly, so I picked this category.   If you check out the Band Deadlock, there one album of another artist, called Deadlock. It's "most hated" from, yeah,...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

AYUDAAAA

Hola, tengo Spotify Premium y desde hace mucho tiempo, demasiado, tengo continuos fallos: cuando pincho una canción le cuesta un montón comenzar a sonar, luego la canción se interrumpe varias veces y le cuesta volver a sonar (ahora estoy "escuchando"...

  • Visitor
  • Hola, tengo Spotify Premium y desde hace mucho tiempo, demasiado, tengo continuos fallos: cuando pincho una canción le cuesta un montón comenzar a sonar, luego la canción se interrumpe varias veces y...
  • user-removed
  • Not applicable
  • 620 Views
  • 4 replies
  • 0 likes
  • 620 Views
  • 4 replies
  • 0 likes

kan geen muziek luisteren

hallo ik kan nu geen muziek meer luisteren om dat ik maar 10 uur muziek in de maand kan luisteren. dr is toch een gratis versie dat ik wel kan luisteren maar met reclame? wie kan mij helpen gr christa

  • Newbie
  • hallo   ik kan nu geen muziek meer luisteren om dat ik maar 10 uur muziek in de maand kan luisteren. dr is toch een gratis versie dat ik wel kan luisteren maar met reclame?   wie ka...
  • stephaniebijl
  • Newbie
  • 541 Views
  • 1 replies
  • 1 likes
  • 541 Views
  • 1 replies
  • 1 likes

Varför funkar det inte att ladda på med premium?

Varför går de inte fylla på min spotify med premium? Jag har kollat alla bankuppgifter och loggat in och ut flera gånger fortfarande så funkar det inte vad ska jag göra?

  • Newbie
  • Varför går de inte fylla på min spotify med premium? Jag har kollat alla bankuppgifter och loggat in och ut flera gånger fortfarande så funkar det inte vad ska jag göra?
  • 262 Views
  • 0 replies
  • 1 likes
  • 262 Views
  • 0 replies
  • 1 likes

Error Code 410

The Spotify application on my computer is not letting me log on. It tells me I have the wrong password, error 410. Last week it was error 412 and it was a similar problem. I ended up being able to log on through facebook for one day, and now I'm back...

  • Newbie
  • The Spotify application on my computer is not letting me log on. It tells me I have the wrong password, error 410. Last week it was error 412 and it was a similar problem. I ended up being able to lo...
  • meahtenoha
  • Spotify
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

I have paid, even though I have canceled my subscription!

Hallo Spotify. I have paid twice since I canceled my subscribtion. Now I have tried to cancel it again, but I want my money back. I was on your site, and I was going to it in here: https://www.spotify.com/se/help/faq/payment/how-can-i-cancel-my-subsc...

  • Newbie
  • Hallo Spotify. I have paid twice since I canceled my subscribtion. Now I have tried to cancel it again, but I want my money back. I was on your site, and I was going to it in here: https://www.s...
  • Shannon2378
  • Newbie
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

please help :S

hi, I have spotify premium from 2 days ago, and I normally use it in my phone, but now I go to mi PC and when I want to download an album, I have to pay, but in my phone I don´t have to pay. why is it? sorry if something it´s wrong write, but I´m spa...

  • Casual Listener
  • hi, I have spotify premium from 2 days ago, and I normally use it in my phone, but now I go to mi PC and when I want to download an album, I have to pay, but in my phone I don´t have to pay. why is...
  • meahtenoha
  • Spotify
  • 265 Views
  • 3 replies
  • 0 likes
  • 265 Views
  • 3 replies
  • 0 likes

Solved!! Moved from USA to PR

I moved from NJ, USA to Puerto Rico. Meaning my country should still be USA. But technicalities aside, my computer shows in my ip as being from the country Puerto Rico. That's fine. The problem is even though I have already changed my country on my f...

  • Casual Listener
  • I moved from NJ, USA to Puerto Rico. Meaning my country should still be USA. But technicalities aside, my computer shows in my ip as being from the country Puerto Rico. That's fine. The problem is ev...
  • Geniishii
  • Casual Listener
  • 940 Views
  • 2 replies
  • 1 likes
  • 940 Views
  • 2 replies
  • 1 likes

How to change Facebook account Spotify is linked with?

I currently have Spotify Premium for 6 months. I have made a new Facebook account and want to transer Spotify and my 6month subscription to my new Facebook account. Is there anyway to do this? Thanks for any advice

  • Newbie
  • I currently have Spotify Premium for 6 months.    I have made a new Facebook account and want to transer Spotify and my 6month subscription to my new Facebook account.  &nbs...
  • Peter__
  • Community Legend
  • 1555 Views
  • 4 replies
  • 0 likes
  • 1555 Views
  • 4 replies
  • 0 likes

please read: downloaded music

I accidentally hit download playlist on my phone and only just realised. I clicked cancel download, does that mean I have been charged?

  • Newbie
  • I accidentally hit download playlist on my phone and only just realised. I clicked cancel download, does that mean I have been charged?
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Solved!! need to logout everyone from my spotify!

need to logout everyone from my spotify!

  • Newbie
  • need to logout everyone from my spotify!
  • Richard
  • Community Legend
  • 16701 Views
  • 54 replies
  • 8 likes
  • 16701 Views
  • 54 replies
  • 8 likes

Solved!! Just linked account with Facebook account and can't get past lightbox

Tried logging in with either username/pwd or Facebook credentials and both log in ok, but get this splash screen with checkbox that says "Show what I listen to on Facebook" and an eternally spinning ajaxy loader. If i click on red "x" on the lightbox...

  • Casual Listener
  • Tried logging in with either username/pwd or Facebook credentials and both log in ok, but get this splash screen with checkbox that says "Show what I listen to on Facebook" and an eternally spinning ...
  • Richard
  • Community Legend
  • 1386 Views
  • 11 replies
  • 0 likes
  • 1386 Views
  • 11 replies
  • 0 likes

Premium not working

I am a premium member but today my phone began to tell me that only premium members can live stream! Any help is appreciated!

  • Newbie
  • I am a premium member but today my phone began to tell me that only premium members can live stream! Any help is appreciated!
  • Peter__
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes