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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80401 Views

9 replies

2 likes

Account
Login
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  • 9 replies
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Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653836 Views

13 replies

4 likes

Account
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  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734276 Views

18 replies

29 likes

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  • 18 replies
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Solved!! Billing problem

Hi there, I have had an issue with my billing & subscription. I contacted Spotify three days ago via the contact form, however three days later it has not been resolved. Would it be best to raise a dispute with paypal instead?

Regular

Hi there, I have had an issue with my billing & subscription. I contacted Spotify three days ago via the contact form, however three days later it has not been resolved. Would it be best ...

Sam

Spotify

2630 Views

13 replies

0 likes

  • 2630 Views
  • 13 replies
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Solved!! Facebook scam?

HelloI'm trying to figure out whether this is a Facebook scam or not. It most likely is. Check out this URL: http://gratisspotify.net/The registrant of the domain is some Danish guy: Administrative Contact: Larsen, Patrick l4rsen@hotmail.com Birkeheg...

Music Fan

Hello I'm trying to figure out whether this is a Facebook scam or not. It most likely is. Check out this URL: http://gratisspotify.net/ The registrant of the domain is some Danish guy:  ...

David

Spotify Legend

1678 Views

1 replies

0 likes

  • 1678 Views
  • 1 replies
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Billed twice

Hi I notice on my credit card statement that I have been billed twice the the month of September if someone could please look into this for me would be much appreciated.

Newbie

Hi I notice on my credit card statement that I have been billed twice the the month of September if someone could please look into this for me would be much appreciated.

David

Spotify Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Cancel Subscription

Hi There, I made a mistake on subscription. I was meant to subscribe on my mobile and I didnt realise that I was signing up on the desktop version so I cancelled the subscription right away. Is there anyway to check that its cancelled and my money wi...

Newbie

Hi There,   I made a mistake on subscription. I was meant to subscribe on my mobile and I didnt realise that I was signing up on the desktop version so I cancelled the subscription right awa...

David

Spotify Legend

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Offline access withdrawn

I recently synced my music to my tablet and phone, now my PC is saying offline access withdrawn I have a feeling this is because my old iphone is still connected is there any thing that can be done about this?

Newbie

I recently synced my music to my tablet and phone, now my PC is saying offline access withdrawn I have a feeling this is because my old iphone is still connected is there any thing that can be done a...

196 Views

0 replies

0 likes

  • 196 Views
  • 0 replies
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Impossible to purchase spotify premium

I have had premium for a few months. Then I got a new card and forgot to change the card number on my payment information, of course spotify stopped working. However, I have now changed the card number and tried to pay for premium again but it just w...

Regular

I have had premium for a few months. Then I got a new card and forgot to change the card number on my payment information, of course spotify stopped working. However, I have now changed the card numb...

Hanne91

Regular

331 Views

3 replies

0 likes

  • 331 Views
  • 3 replies
  • 0 likes

Spotify not working in another country

We are using the program here on our desktop. Now my partner is at the moment in another country for a month holiday and wants to listen to Spotify over there on his laptop. I took especially the Ultimate package, so hat he could log on to the progra...

Newbie

We are using the program here on our desktop. Now my partner is at the moment in another country for a month holiday and wants to listen to Spotify over there on his laptop.   I took especia...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

Duplicate Account

Hi there, Months ago, I tried putting Spotify on my new computer (I had already downloaded Spotify onto my old computer and my iPhone as a paid user). But when I tried to set up this new instance of Spotify on my computer, it said I was entering my p...

Newbie

Hi there,   Months ago, I tried putting Spotify on my new computer (I had already downloaded Spotify onto my old computer and my iPhone as a paid user). But when I tried to set up this new i...

270 Views

0 replies

0 likes

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Solved!! I'm pretty sure this is not what I paid for...

I was happily using Spotify up to yesterday when I was suddenly switched to free service. I last paid on the 28th August so I was pretty baffled and annoyed to be getting adverts thrown at me for something I have paid for. I realised after this that ...

Casual Listener

I was happily using Spotify up to yesterday when I was suddenly switched to free service. I last paid on the 28th August so I was pretty baffled and annoyed to be getting adverts thrown at me for som...

Richard

Community Legend

777 Views

10 replies

0 likes

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  • 10 replies
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Where'd the music go?

I was wondering how much this happens to the rest of you: 1-discover great new music 2-star the hell out of their songs 3-listen to said amazing music 4-less than a week later all but their EP are no longer available on Spotify 5-weep bitterly I jut ...

Newbie

I was wondering how much this happens to the rest of you:   1-discover great new music 2-star the hell out of their songs 3-listen to said amazing music 4-less than a week later all bu...

user-removed

Not applicable

241 Views

1 replies

0 likes

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  • 1 replies
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Really? This is a reply? From someone who isn't 12?

"Hi ya . I am sorry that you have had a few issues. I have sent in a team of lazer eyed sharks to sort out the payment details on your account. They have been zapping away.The found the problem. It was an old Spotify account you had that shared the s...

Newbie

"Hi ya . I am sorry that you have had a few issues. I have sent in a team of lazer eyed sharks to sort out the payment details on your account. They have been zapping away....

user-removed

Not applicable

463 Views

1 replies

1 likes

  • 463 Views
  • 1 replies
  • 1 likes

Still need help after i got hijacked. Playlists and subscription help

My account got hijacked and i haven't heard from Spotify support since a little over 24h ago. I was able to track down who hacked me (from an email) and contact him. He then said he was hacked aswell and he has called support for both google and appl...

Regular

My account got hijacked and i haven't heard from Spotify support since a little over 24h ago. I was able to track down who hacked me (from an email) and contact him. He then said he was hacked aswe...

Tallkotten

Regular

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
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My account is in vortex?

I've made this account just so I'm able to post about my other account, which uses the email "f********@gmail.com". I don't know whats happened, but I try to log in and it says incorrect username/password. So I try to reset password, and it says acco...

Casual Listener

I've made this account just so I'm able to post about my other account, which uses the email "f********@gmail.com".   I don't know whats happened, but I try to log in and it says incorrect u...

Flamur

Casual Listener

461 Views

2 replies

0 likes

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  • 2 replies
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Spotify Premium i need help!

Hello! i have 1 year spotify premium and recently i got another year from my mom but i still have almost 10moths left from my old one, if i add the new one year will it just uppdate or will it give me 2years premium?

Casual Listener

Hello! i have 1 year spotify premium and recently i got another year from my mom but i still have almost 10moths left from my old one, if i add the new one year will it just uppdate or will it give m...

user-removed

Not applicable

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
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Solved!! My suscription is spotify free but i'm unlimited

Hello,my suscription is spotify free and i paid spotify unlimited? Why?The user name of my login is the same that the user name who purchasing Spotify Unlimited. Thanks

Casual Listener

Hello, my suscription is spotify free and i paid spotify unlimited? Why? The user name of my login is the same that the user name who purchasing Spotify Unlimited.   Thanks   ...

jasabalete

Casual Listener

422 Views

2 replies

0 likes

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  • 2 replies
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When i sign in using facebook, it comes up with someone else's email and username!

I am getting very tired of emailing spotify using the contact form and getting no reply. when i sign in using facebook, it comes up with someone else's account details! my name is kat and it comes up with xxfebixx also it is not my email address it i...

Casual Listener

I am getting very tired of emailing spotify using the contact form and getting no reply.  when i sign in using facebook, it comes up with someone else's account details! my name is kat and it ...

David

Spotify Legend

1648 Views

4 replies

0 likes

  • 1648 Views
  • 4 replies
  • 0 likes

Using my e-mail account to create a Spotify account

Hi guys, I tried Spotify for 30 days. I used my Facebook account to log in Spotify. But I just want to create a Spotify account without using Facebook. However when trying to sign up using E-mail, it says that my e-mail is already taken. I'm guessing...

Visitor

Hi guys,   I tried Spotify for 30 days. I used my Facebook account to log in Spotify. But I just want to create a Spotify account without using Facebook. However when trying to sign up using...

user-removed

Not applicable

2163 Views

4 replies

0 likes

  • 2163 Views
  • 4 replies
  • 0 likes

Two accounts with same email! Cannot save my provile

I've been a premium subscriber of spotify for many years and have my username sessan connected to my gmail. I've never connected to facebook since it spams to much. However: on friday my company set up a collaborate playlist and then I must have clic...

Visitor

I've been a premium subscriber of spotify for many years and have my username sessan connected to my gmail. I've never connected to facebook since it spams to much. However: on friday my company set ...

Peter__

Community Legend

735 Views

7 replies

1 likes

  • 735 Views
  • 7 replies
  • 1 likes

help!!!!!!!

I try to delete my account but it doesn't work help!!!!!!

Visitor

I try to delete my account but it doesn't work help!!!!!!

184 Views

0 replies

0 likes

  • 184 Views
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Error 101 - This bites!

I keep getting an error 101 message. SUPER frustrating I've uninstalled and reinstalled spotify. Nothing is working. Anyone out there with some troubleshooting help?

Regular

I keep getting an error 101 message.  SUPER frustrating  I've uninstalled and reinstalled spotify.  Nothing is working.  Anyone out there with some troubleshooting help?

David

Spotify Legend

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes