Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 412578 Views
  • 965 replies
  • 108 likes
  • Account
  • 412578 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1179774 Views
  • 119 replies
  • 115 likes
  • Account
  • 1179774 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101076 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101076 Views
  • 68 replies
  • 10 likes

Free for 30 days but can't access!

I have no user I'd or password to login to my free 30 days! How do I fix this??

  • Casual Listener
  • I have no user I'd or password to login to my free 30 days! How do I fix this??
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Premium but unable to play music on my mobile

Hi, i've upgraded to a premium account but am unable to play music on my mobile. I am using an iphone 3, I've tried logging out and back into my account and I've also tried deleting and reinstalling the app. any other suggestions?

  • Newbie
  • Hi,  i've upgraded to a premium account but am unable to play music on my mobile.  I am using an iphone 3, I've tried logging out and back into my account and I've also tried deleting and...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Gifted 6mo. Premium - No Premium Gained on CPU or Phone

I was gifted 6 months of premium. I have none of the premium benefits after redeeming the gift (none on CPU or phone).

  • Newbie
  • I was gifted 6 months of premium.  I have none of the premium benefits after redeeming the gift (none on CPU or phone).
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Spotify Premium not registering on android mobile

After having the 48 hour trial on my mobile I decided to upgrae to premium, but now when I long into the spotify app it tells me the following: "Your free tial has expired. To Continue streaming music, you'll need Spotify Premium" How do I fix this a...

  • Newbie
  • After having the 48 hour trial on my mobile I decided to upgrae to premium, but now when I long into the spotify app it tells me the following:   "Your free tial has expired. To Continue str...
  • 186 Views
  • 0 replies
  • 1 likes
  • 186 Views
  • 0 replies
  • 1 likes

Local music not listed

Servus, i updated a few songs to my playlist, but spotify is importing the songs i got on my pc to the playlist instead of the spotify arsenal or whatever. So, friends are listening to my playlist but cant listen to the songs which are imported from ...

  • Visitor
  • Servus,   i updated a few songs to my playlist, but spotify is importing the songs i got on my pc to the playlist instead of the spotify arsenal or whatever.   So, friends are liste...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

needhelp

Just paid the 10 dollars but it still says that I have not and took the money from my bank

  • Newbie
  • Just paid the 10 dollars but it still says that I have not and took the money from my bank
  • 85 Views
  • 0 replies
  • 0 likes
  • 85 Views
  • 0 replies
  • 0 likes

Spotify premium

Hi there. i have recently subscribed to Spotify Premium on my desktop. previously i had a free trial on my mobile. i cant seem to link up the new premium subscription with the app on my iphone. i have deleted the app and reinstalled and it says "Spot...

  • Newbie
  • Hi there. i have recently subscribed to Spotify Premium on my desktop. previously i had a free trial on my mobile. i cant seem to link up the new premium subscription with the app on my iphone. i hav...
  • Desi
  • Casual Listener
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Spotify premium in italy

Hi.... I'm a danish resident, travelling to Italy for a few month. Will I be able to use my spotify premium on my Iphone, i.e. both in offline mode and in online mode when wifi is awailable? Kind Regards

  • Newbie
  • Hi....   I'm a danish resident, travelling to Italy for a few month. Will I be able to use my spotify premium on my Iphone, i.e. both in offline mode and in online mode when wifi is awailable?...
  • Dinosrules
  • Casual Listener
  • 2729 Views
  • 6 replies
  • 0 likes
  • 2729 Views
  • 6 replies
  • 0 likes

All Playlists Erased!?!?!?

All of my playlists erased (except one) on my computer! I was able to still play them on my iphone for a few days, but today my spotify on my phone started fastfowarding every ten seconds so to stop this I uninstalled spotify and reinstalled. Now whe...

  • Casual Listener
  • All of my playlists erased (except one) on my computer!  I was able to still play them on my iphone for a few days, but today my spotify on my phone started fastfowarding every ten seconds so to...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

offline

How to Do I get specify online on my mobile ? I am logged in but offline

  • Casual Listener
  • How to Do I get specify online on my mobile ? I am logged in but offline
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Spotify Premium not working on new comp?

Hi all. Just as it says really. I've installed spotify on a new machine, logged in but it seems to think I'm using a free account? Why isn't the fact that I subscribe to premium showing up? Thanks

  • Newbie
  • Hi all.   Just as it says really. I've installed spotify on a new machine, logged in but it seems to think I'm using a free account? Why isn't the fact that I subscribe to premium showing up...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Error 404 after purchasing e-card gift

Hello! I just bought a 6 months premium code for my sister. After paying via PayPal, I got taken to an Error 404 - webpage not found page rather than the e-card as I was expecting. I've recieved an email confirming my purchase but want to send the e-...

  • Newbie
  • Hello! I just bought a 6 months premium code for my sister. After paying via PayPal, I got taken to an Error 404 - webpage not found page rather than the e-card as I was expecting. I've recieved an e...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

i have been charged £9.99 on my credit card

my account is a free one. i don't remember ever giving spotify my credit card details. i would like to be contacted by spotify and to have the amount refunded. i certainly don't appreciate being directed to help forums to solve this customer service ...

  • Newbie
  • my account is a free one. i don't remember ever giving spotify my credit card details. i would like to be contacted by spotify and to have the amount refunded. i certainly don't appreciate being dire...
  • frp
  • Newbie
  • 457 Views
  • 5 replies
  • 0 likes
  • 457 Views
  • 5 replies
  • 0 likes

Spotify is MP3. How many bits and scan rate?

Spotify is MP3 digital music? How many bits and what scan rate?

  • Newbie
  • Spotify is MP3 digital music? How many bits and what scan rate?
  • user-removed
  • Not applicable
  • 718 Views
  • 1 replies
  • 0 likes
  • 718 Views
  • 1 replies
  • 0 likes

Deleting the Account

I have been trying unsuccessfully to delete my account. I just want it done and over with. Taken down forever. How can I do this?

  • Visitor
  • I have been trying unsuccessfully to delete my account. I just want it done and over with. Taken down forever. How can I do this?
  • meahtenoha
  • Spotify
  • 538 Views
  • 9 replies
  • 0 likes
  • 538 Views
  • 9 replies
  • 0 likes

People List

Curiosity question... when you add someone to your people list - if they are not a friend on FB - does it notify them?

  • Newbie
  • Curiosity question... when you add someone to your people list - if they are not a friend on FB - does it notify them?
  • meahtenoha
  • Spotify
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Problem with downloads

Whatever i try to download i get the message "The tracks you were trying to get are currently unavailable.Please try again later." I´ve tried to get many different albums and always the same thing. Spotify also crashes when trying to download somethi...

  • Casual Listener
  • Whatever i try to download i get the message "The tracks you were trying to get are currently unavailable.Please try again later." I´ve tried to get many different albums and always the same thing....
  • KevinRust
  • Casual Listener
  • 514 Views
  • 11 replies
  • 0 likes
  • 514 Views
  • 11 replies
  • 0 likes

My redeem code is working (sweden)

So today i bought a 100kr spotify redeem card and it isnt working, and I would love to get some help ASAP

  • Casual Listener
  • So today i bought a 100kr spotify redeem card and it isnt working, and I would love to get some help ASAP 🙂
  • JonasVEVO
  • Casual Listener
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes

Card declined w/requirments

My card keeps declining when trying to set up for the 30 day trial premium. 1: My country in profile is USA 2: My card is from the USA (Visa) 3: My card is OK to purchase internationally 4: Theres funds available (even though it's 0.00 for trial) 5: ...

  • Regular
  • My card keeps declining when trying to set up for the 30 day trial premium.  1: My country in profile is USA 2: My card is from the USA (Visa) 3: My card is OK to purchase internationally ...
  • voldta
  • Regular
  • 681 Views
  • 8 replies
  • 0 likes
  • 681 Views
  • 8 replies
  • 0 likes

Solved!! Resetting my account

Hi, could you please reset my account? I can't seem to remove some of my custom stations. Thanks

  • Newbie
  • Hi, could you please reset my account? I can't seem to remove some of my custom stations. Thanks
  • Sam
  • Spotify
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes