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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 166827 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 166827 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11245 Views
  • 6 replies
  • 11 likes
  • Security
  • 11245 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514350 Views
  • 986 replies
  • 112 likes
  • Account
  • 514350 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125750 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125750 Views
  • 74 replies
  • 12 likes

2 spotify accounts and 2 differend facebooks :/

I once made another spotify & facebook account becausemy offer for premium membership almost got to an end to activate it, I disabled my 6 month premium membership for it butthen i readed that i needed to wait till end of the month, wich would take t...

  • Newbie
  • I once made another spotify & facebook account because my offer for premium membership almost got to an end to activate it, I disabled my 6 month premium membership for it but then i readed tha...
  • Sam
  • Spotify
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! De-activating someone else's account from my apple mac

Hi there, Someone installed thier spotifiy account on my apple mac without permission! I want to uninstall theirs and install my own but don't know how. If I try to download Spotify it simply opens up the account that I would like to get rid of. Can ...

  • Newbie
  • Hi there,   Someone installed thier spotifiy account on my apple mac without permission!  I want to uninstall theirs and install my own but don't know how.  If I try to download Sp...
  • Sam
  • Spotify
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! subscription payment failure: payment details updated

hi - my monthly payment for spotify premium was unable to process as i hadn't updated my new card details ... i have since updated my details on the account page, will spotify try and charge me again in a few days? ... thanks to anyone who can help

  • Newbie
  • hi - my monthly payment for spotify premium was unable to process as i hadn't updated my new card details ...   i have since updated my details on the account page, will spotify try and char...
  • Peter__
  • Community Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

New account linked with Facebook?

Hi there, My spotify was used last night with another account, as a friend wished to show me some music. When I came to log in today with my facebook details (which I have always used) all of my previous playlists and starred songs have disappeared. ...

  • Newbie
  • Hi there,   My spotify was used last night with another account, as a friend wished to show me some music. When I came to log in today with my facebook details (which I have always used) all...
  • Sam
  • Spotify
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Error on download

Hello, I am trying to download one of my list to purchase but everytime i introduce my password, the sistem sais there is an error for an incorrecte password. I have resert the password several times, but when I try again, apears the same error. How ...

  • Newbie
  • Hello, I am trying to download one of my list to purchase but everytime i introduce my password, the sistem sais there is an error for an incorrecte password. I have resert the password several times...
  • Peter__
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

says i need premium, but i have one.

Yesterday i bought the premium subscription. And when using the app, it says i need to upgrade. I press the get premium and it redirects me to a webpage that says i already have a premium subscription. I have logged out and in several times.

  • Newbie
  • Yesterday i bought the premium subscription. And when using the app, it says i need to upgrade. I press the get premium and it redirects me to a webpage that says i already have a premium subscriptio...
  • Peter__
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Solved!! Deleting my fb, but have spotify premium

I need to delete my Facebook, I don't use it and had a massive security breach with it. I love my spotify though and don't want to get rid. When I go on spotify it says log in with user details can I do that?

  • Visitor
  • I need to delete my Facebook, I don't use it and had a massive security breach with it. I love my spotify though and don't want to get rid. When I go on spotify it says log in with user details can I...
  • Liam
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Payment !

Hey! I got a problem buying spotify unlimited. When I try to buy It connects to my facebook (My account is through facebook) and then I have to log in and the I come back to the payment site and it says it isnt working? I am using visa electron card....

  • Newbie
  • Hey! I got a problem buying spotify unlimited. When I try to buy It connects to my facebook (My account is through facebook) and then I have to log in and the I come back to the payment site and it s...
  • Sam
  • Spotify
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Italy

Hi there, I am a new user, so please forgive me if I've asked this in the wrong forum. I have some friends who live in Italy who want to join Spotify. Is this possible? Is Spotify available in Italy yet? I have read previous posts about Italy but I c...

  • Casual Listener
  • Hi there, I am a new user, so please forgive me if I've asked this in the wrong forum.   I have some friends who live in Italy who want to join Spotify.  Is this possible?  Is Spotif...
  • Siestagirl
  • Casual Listener
  • 510 Views
  • 2 replies
  • 0 likes
  • 510 Views
  • 2 replies
  • 0 likes

Solved!! My playlists and starred songs are GONE

Ever since the most recent update, I've had to not only log in to spotify with my facebook details, but an additional popup comes up where I have to log in AGAIN. I entered my facebook credentials and it didn't work (gave me an invalid username/passw...

  • Casual Listener
  • Ever since the most recent update, I've had to not only log in to spotify with my facebook details, but an additional popup comes up where I have to log in AGAIN.  I entered my facebook credenti...
  • jamyface
  • Casual Listener
  • 490 Views
  • 4 replies
  • 0 likes
  • 490 Views
  • 4 replies
  • 0 likes

Bob Dylan Invasion

For some reason, Spotify chooses to play a song at random from the Bob Dylan collection after every song i ask to play. If i dont click back on the album of songs i would like to hear it will just continously play Bob Dylan. Its getting really annoyi...

  • Newbie
  • For some reason, Spotify chooses to play a song at random from the Bob Dylan collection after every song i ask to play. If i dont click back on the album of songs i would like to hear it will just co...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

log in troubles

i want to retrieve my password via email for spotify log in and not facebook as i am trying to link with sonos system!! can anyone help???

  • Newbie
  • i want to retrieve my password via email for spotify log in and not facebook as i am trying to link with sonos system!! can anyone help???
  • Sam
  • Spotify
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

cant log in

done everything and cant log in anymore

  • Regular
  • done everything and cant log in anymore
  • amandajwilliams
  • Regular
  • 603 Views
  • 4 replies
  • 0 likes
  • 603 Views
  • 4 replies
  • 0 likes

Right facebook account, wrong spotify account.

I wish to cancel my subscription however as this account was made years ago it won't let me use my facebook log in (even though I've been using this to log in for years now) and I can't remember the original password and don't have access to the orig...

  • Newbie
  • I wish to cancel my subscription however as this account was made years ago it won't let me use my facebook log in (even though I've been using this to log in for years now) and I can't remember the ...
  • Peter__
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Trouble With purcasing à giftcard

Hi i am trying to buy à giftcard for My sister. but when i have enterd the card number and.Press accept i get à error message trying to do this from an iPad, do i ned flashplayer?

  • Newbie
  • Hi i am trying to buy à giftcard for My sister. but  when i  have enterd the card number and.Press accept i get à error message   trying to do this from an iPad, do i ned flashpl...
  • Peter__
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

error 408

Hi! I'm not able to connect to my spotify premium account. Everytime I try to log in, I get a message with "error 408". This may be because I have moved to another countrey, but when i tried to change my countrey I had to give my card number (from th...

  • Newbie
  • Hi!  I'm not able to connect to my spotify premium account. Everytime I try to log in, I get a message with "error 408". This may be because I have moved to another countrey, but when i tried ...
  • Sam
  • Spotify
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Spotify and country issues (Finland)

I am living in Finland. I have a Spotify Free account, and I moved from my home country months ago. I changed the country back in its day and Spotify was working for me as usual. But something happened three days ago: The thing is that I didn't move ...

  • Newbie
  • I am living in Finland. I have a Spotify Free account, and I moved from my home country months ago. I changed the country back in its day and Spotify was working for me as usual.   But somet...
  • Sam
  • Spotify
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

GIFT CARD not working on phone

Hi, today I purchased a gift card from Target to use premium on my phone. Everything worked out fine when redeeming the code and I can see under "account details" that I am registered as a "premium" user, the only problem is that when I log in to Spo...

  • Newbie
  • Hi, today I purchased a gift card from Target to use premium on my phone. Everything worked out fine when redeeming the code and I can see under "account details" that I am registered as a "premium" ...
  • Sam
  • Spotify
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Sorted - Application profile name & display picture are incorrect.

*edit* Sorted eventually. Reaffirmed my dislike for apple products too I can't see a delete thread option so a mod can obliterate this as they see fit

  • Casual Listener
  • *edit*  Sorted eventually. Reaffirmed my dislike for apple products too 😛 I can't see a delete thread option so a mod can obliterate this as they see fit 🙂 
  • egomke
  • Newbie
  • 507 Views
  • 4 replies
  • 0 likes
  • 507 Views
  • 4 replies
  • 0 likes

How do I stop sending emails to friends whenever I create a playlist?

Hi. I use the Create Playlist option as a way of organizing albums I want to listen to a lot. But occasionally I'll hear from random friends that they get an email whenever I do so. Is there a way to stop sending these emails? Not sure everyone needs...

  • Casual Listener
  • Hi. I use the Create Playlist option as a way of organizing albums I want to listen to a lot. But occasionally I'll hear from random friends that they get an email whenever I do so. Is there a way to...
  • Stupify
  • Community Legend
  • 1474 Views
  • 3 replies
  • 0 likes
  • 1474 Views
  • 3 replies
  • 0 likes