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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294391 Views

529 replies

34 likes

Account
Free
  • 294391 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13763 Views

6 replies

11 likes

Security
  • 13763 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542381 Views

990 replies

115 likes

Account
  • 542381 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129808 Views

74 replies

12 likes

Account
Login
Premium
  • 129808 Views
  • 74 replies
  • 12 likes

Solved!! HELP: Updated credit card details, Premium account not reflected on mobile apps

I just updated my credit card details for monthly purchase of Spotify premium, and now none of my mobile or desktop apps reflect the Premium Subscription I'm paying for. Even the desktop app has me listed as a Basic user. How do I fix this?????

Casual Listener

I just updated my credit card details for monthly purchase of Spotify premium, and now none of my mobile or desktop apps reflect the Premium Subscription I'm paying for. Even the desktop app has me l...

David

Spotify Legend

1260 Views

14 replies

0 likes

  • 1260 Views
  • 14 replies
  • 0 likes

Spotify Premium Free Trial Not Working

Hi, I just signed up for the free trial today and it still plays ads. I've tried logging in and out again, clearing the cache, and reinstalling Spotify.

Newbie

Hi, I just signed up for the free trial today and it still plays ads. I've tried logging in and out again, clearing the cache, and reinstalling Spotify. 

David

Spotify Legend

2423 Views

2 replies

0 likes

  • 2423 Views
  • 2 replies
  • 0 likes

Can't use premium services

I purchased a premium subscription today and can't use it on phone or computer. I have logged out and logged back in.......unintalled and reinstalled and still NOTHING!!! help!!

Newbie

I purchased a premium subscription today and can't use it on phone or computer.   I have logged out and logged back in.......unintalled and reinstalled and still NOTHING!!!   help...

user-removed

Not applicable

375 Views

2 replies

0 likes

  • 375 Views
  • 2 replies
  • 0 likes

mislabeled tracks - Singles Round-Up

All the track titles are jumbled on Holly Golightly's album Singles Round-Up. For example, Card Table & No Hope Bar are swapped, Come The Day and Waiting Room are swapped... This is so annoying! Holly Golightly – Single's Round-Up

Newbie

All the track titles are jumbled on Holly Golightly's album Singles Round-Up. For example, Card Table & No Hope Bar are swapped, Come The Day and Waiting Room are swapped... This is so annoyi...

181 Views

0 replies

0 likes

  • 181 Views
  • 0 replies
  • 0 likes

IOS and Mac spotify clients not recognizing premium subscription

Arrgh, I paid for premium subscription and my Spotify clients wont recognize the upgrade. My account page clearly shows I have a premium account.

Newbie

Arrgh, I paid for premium subscription and my Spotify clients wont recognize the upgrade. My account page clearly shows I have a premium account.

Peter__

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

A very unique problem

Hello. I am having a number of issues with my spotify account. 1. I seem to have two accounts. One that I signed up for through spotify and one through facebook. I am writing this message through the account I have through facebook. However I only us...

Visitor

Hello. I am having a number of issues with my spotify account. 1. I seem to have two accounts. One that I signed up for through spotify and one through facebook. I am writing this message through t...

user-removed

Not applicable

472 Views

7 replies

0 likes

  • 472 Views
  • 7 replies
  • 0 likes

Cant log in

I just created a new account for spotify - using my Telia premium subscribtion. Created the account succesfully, I thought. But now it keeps saying wrong password. Reset my password succesfully, try to log in again - same problem! Whats going on ?

Newbie

I just created a new account for spotify - using my Telia premium subscribtion. Created the account succesfully, I thought. But now it keeps saying wrong password. Reset my password succesfully, try ...

Peter__

Community Legend

724 Views

8 replies

1 likes

  • 724 Views
  • 8 replies
  • 1 likes

This is silly. I'm paying 10 dollars a month and cannot get a solution within 24 hours.

I've lost all my playlists, radio stations, and premium account and was recommended to a generic response page and still no help, no phone number to contact and the problem remains unsolved. WTF?

Visitor

I've lost all my playlists, radio stations, and premium account and was recommended to a generic response page and still no help, no phone number to contact and the problem remains unsolved. WTF?

user-removed

Not applicable

1265 Views

8 replies

0 likes

  • 1265 Views
  • 8 replies
  • 0 likes

Someone is using my spotify help!

Someone is logged on my spotify and ive changed password but I don't know if they are logged out from it? How do I log ut others from my spotify?

Newbie

Someone is logged on my spotify and ive changed password but I don't know if they are logged out from it? How do I log ut others from my spotify?

user-removed

Not applicable

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Deactivate mail services but it activates itself again ?

Hello, I can't speak english so... I try since a week to deactivate the mails from spotify. In the mail I click on 'deactivate'. My browser opens en it's deactivated (he says !). But every morning I reveice a mail from spotify with '...has add a new ...

Newbie

Hello,   I can't speak english so... I try since a week to deactivate the mails from spotify. In the mail I click on 'deactivate'. My browser opens en it's deactivated (he says !). But...

Peter__

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Premium code on wrong account

Hello, A while ago I upgraded my account from normal, to premium with a special code from our internet provider. But, I have put this code on the wrong account... What can I do about this? Can I change this?

Newbie

Hello,   A while ago I upgraded my account from normal, to premium with a special code from our internet provider.   But, I have put this code on the wrong account...   Wha...

Peter__

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Can't modify my account

Problem 1: I now get an email every time a friend add a song to a playlist. I don't want this. Problem 2: I clicked the link in the email to change the settings and login using my username: samjudah I changed the settings but when I click save, I get...

Casual Listener

Problem 1: I now get an email every time a friend add a song to a playlist. I don't want this.   Problem 2: I clicked the link in the email to change the settings and login using my username...

Peter__

Community Legend

760 Views

8 replies

1 likes

  • 760 Views
  • 8 replies
  • 1 likes

Whys does it take so long to get songs when I pay for premium?

I've paid 3 months of premium music and although I've never been guaranteed perfect streaming music, I think it should be part of the subscription. I keep getting lagged music, and I have very high speed internet (100mbps) so this shouldn't be an iss...

Casual Listener

I've paid 3 months of premium music and although I've never been guaranteed perfect streaming music, I think it should be part of the subscription.  I keep getting lagged music,  and I have...

pizzatofacebook

Casual Listener

680 Views

2 replies

1 likes

  • 680 Views
  • 2 replies
  • 1 likes

Can't log into Spotify after Facebook account temporarily disabled

So a few days ago I went on my phone and logged into my facebook account, this being the first time that I ever logged into FB with my phone. Evidently, when you logg into FB with a new device, it will temorarily disable your account. I thought nothi...

Casual Listener

So a few days ago  I went on my phone and logged into my facebook account, this being the first time that I ever logged into FB with my phone. Evidently, when you logg into FB with a new device,...

Peter__

Community Legend

3954 Views

4 replies

0 likes

  • 3954 Views
  • 4 replies
  • 0 likes

Solved!! Accidently deleted playlist

My wife accidently erased from the iPhone the playlist "Sports" with around 400 songs and I can't find it anymore in any of my devices (MacBook Pro, iPhone, iPod Touch and Pc). Please heeeeelp. My username is yotheking. Thanks. Paulo

Casual Listener

My wife accidently erased from the iPhone the playlist "Sports" with around 400 songs and I can't find it anymore in any of my devices (MacBook Pro, iPhone, iPod Touch and Pc). Please heeeeelp. My us...

meahtenoha

Spotify

1174 Views

6 replies

0 likes

  • 1174 Views
  • 6 replies
  • 0 likes

Please refund I've been charged twice!

Hello, I have just checked my Paypal account and have been charged twice for my Spotify premium subscription. I have sent an email to your customer service team and had no response. Could you please acknowledge my enquiry and arrange a refund for the...

Casual Listener

Hello,   I have just checked my Paypal account and have been charged twice for my Spotify premium subscription.  I have sent an email to your customer service team and had no response.&...

meahtenoha

Spotify

955 Views

6 replies

0 likes

  • 955 Views
  • 6 replies
  • 0 likes

Just paid for unlimited monthly but no access to it on my iphone

Hi there just today I paid for unlimited which clearly states that I can share playlists with friends and access them. However when I went into Spotify mobile on iphone and tried to play my playlists or my friend's playlists, it did not work. Since I...

Newbie

Hi there just today I paid for unlimited which clearly states that I can share playlists with friends and access them. However when I went into Spotify mobile on iphone and tried to play my playlists...

Peter__

Community Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Furious due to 4 times overcharging on subscription!

I am on an NUS Extra discounted Spotify Premium £4.99 per month subscription. In the past two days, Spotify has billed my PayPal account for 2 lots of £9.99. I have emailed two different support email addresses, and opened a support ticket. I got no ...

Newbie

I am on an NUS Extra discounted Spotify Premium £4.99 per month subscription. In the past two days, Spotify has billed my PayPal account for 2 lots of £9.99. I have emailed two different support emai...

Peter__

Community Legend

611 Views

1 replies

0 likes

  • 611 Views
  • 1 replies
  • 0 likes