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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 305934 Views
  • 870 replies
  • 98 likes
  • Account
  • 305934 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140072 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140072 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81167 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81167 Views
  • 64 replies
  • 9 likes

Superuser Contribution HELP ! Account linked to facebook got lost

PlanPremiumCountry Device Macbook Pro late 2016Operating System(iOS 10) My Question or Issue I used to listen to music on spotify through linking to FB account. Recently I registered a new spotify account for a premium and linked it to my FB. now whe...

  • Casual Listener
  •   Plan Premium Country   Device  Macbook Pro late 2016 Operating System (iOS 10)   My Question or Issue  I used to listen to music on spotify through linking to FB...
  • Peter
  • Spotify Legend
  • 569 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 569 Views
  • 7 replies
  • 0 likes

Superuser Contribution Charged while on premium subscription

I recently have a new phone. I downloaded spotify and logged in my account to the new phone. A day after I received a text message saying "Thanks for subscribing to Spotify Premium. You have been charged XXX.00." May I know why this happens even if I...

  • Newbie
  • I recently have a new phone. I downloaded spotify and logged in my account to the new phone. A day after I received a text message saying "Thanks for subscribing to Spotify Premium. You have been cha...
  • Guido
  • Spotify Legend
  • 319 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 319 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lost 3 playlists after logging in on a different phone!

Plan: PremiumCountry: Australia Anyone have any way of retrieving my favourite 3 playlists? I logged into a friends phone on my Spotify account a couple days ago, and when I got home 3 of my playlists were gone. When I go into the recover playlists t...

  • Casual Listener
  • Plan: Premium Country: Australia   Anyone have any way of retrieving my favourite 3 playlists? I logged into a friends phone on my Spotify account a couple days ago, and when I got home ...
  • Guido
  • Spotify Legend
  • 377 Views
  • 3 replies
  • 0 likes
  • Premium
  • 377 Views
  • 3 replies
  • 0 likes

Can't log in PS4 anymore

When I open spotify on my playstation, it will ask me to log In. I'm currently not logged in and have already "logged out of all devices" with the internet browser. I also reinstalled the application, rebooted my system and YADIEYADA. This happens......

  • Newbie
  • When I open spotify on my playstation, it will ask me to log In. I'm currently not logged in and have already "logged out of all devices" with the internet browser. I also reinstalled the application...
  • kejt_
  • Community Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

How can I delete my old spotify account?

Hi! I have a problem with my older account. I think it still exists as another user with this wierd username (only numbers). I keep seeing it at my friend's follow list. I don't use this account anymore, so I would like to delete it, but I don't know...

  • Newbie
  • Hi! I have a problem with my older account. I think it still exists as another user with this wierd username (only numbers). I keep seeing it at my friend's follow list. I don't use this account anym...
  • kejt_
  • Community Legend
  • 491 Views
  • 1 replies
  • 0 likes
  • Account
  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Partnerships] Google Now Integration

Operating SystemAndroid nougat, MIUI 9.5 My Question or Issue Can't ask Google Assistant to play music on spotify

  • Newbie
  •   Operating System Android nougat, MIUI 9.5   My Question or Issue  Can't ask Google Assistant to play music on spotify
  • Guido
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • Free
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution problème ps4

France PS4Bonjour j'utilise spotify sur ps4 et j'ai un problème: les musiques lancées se sont automatiquement mises en pause toutes les 2 secondes (j'ai supprimer et réinstaller l'appli) donc si vous auriez une solution ce serait super merci;)

  • Newbie
  • France  PS4 Bonjour j'utilise spotify sur ps4 et j'ai un problème: les musiques lancées se sont automatiquement mises en pause toutes les 2 secondes (j'ai supprimer et réinstaller l'appli) don...
  • Guido
  • Spotify Legend
  • 726 Views
  • 1 replies
  • 2 likes
  • Account
  • 726 Views
  • 1 replies
  • 2 likes

Superuser Contribution Catch 22

My Question or Issue I am stuck in a catch 22 situation - I forgot my password to my Spotify account, my Spotify account is connected to a very old email address of mine that I never use and also forgot the password too, so I cannot reset my Spotify ...

  • Visitor
  •   My Question or Issue   I am stuck in a catch 22 situation - I forgot my password to my Spotify account, my Spotify account is connected to a very old email address of mine that I never...
  • Guido
  • Spotify Legend
  • 845 Views
  • 8 replies
  • 0 likes
  • Login
  • 845 Views
  • 8 replies
  • 0 likes

Albums and tracks now linked?

My Question or Issue For some impossible-to-discern reason, albums and individual tracks have now become linked on my Spotify account. Whenever I save a single track on my account, it’s album cover ends up in my ‘album’ section- similarly, any albums...

  • Casual Listener
  • My Question or Issue  For some impossible-to-discern reason, albums and individual tracks have now become linked on my Spotify account. Whenever I save a single track on my account, it’s album ...
  • OneByBoo
  • Rising Star 4
  • 473 Views
  • 1 replies
  • 3 likes
  • Account
    Premium
  • 473 Views
  • 1 replies
  • 3 likes

Solved!! Change the country and add to my Premium family

PlanFreeCountry AU / CanadaI travel often to Australia for work sometimes for long periods, I have my Spotify account created in Australia, as a free account, however, i want to add my self in to the family account created at home for the rest of my ...

  • Casual Listener
  •   Plan Free Country  AU / Canada I travel often to Australia for work sometimes for long periods, I have my Spotify account created in Australia, as a free account, however, i wan...
  • OneByBoo
  • Rising Star 4
  • 778 Views
  • 3 replies
  • 0 likes
  • Other
  • 778 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to unlink spotify

PlanFree/PremiumCountry DevicePs4Operating SystemPs4 My Question or Issue My spotify is linked to my PlayStation network account that I no longer have access to. I have a new PlayStation network account but I can't get my spotify linked to that accou...

  • Visitor
  • Plan Free/Premium Country   Device Ps4 Operating System Ps4   My Question or Issue  My spotify is linked to my PlayStation network account that I no longer have access to. I ...
  • Guido
  • Spotify Legend
  • 944 Views
  • 1 replies
  • 0 likes
  • Account
  • 944 Views
  • 1 replies
  • 0 likes

Trouble connecting to facebook

PlanPremiumCountry AustraliaDeviceMacbook air, iPhone 7Operating System MacOS mojave, latest iOS My Question or Issue My spotify account used to be connected to facebook and my facebook name would be displayed, all of a sudden my spotify and facebook...

  • Newbie
  • Plan Premium Country  Australia Device Macbook air, iPhone 7 Operating System   MacOS mojave, latest iOS  My Question or Issue  My spotify account used to be connected t...
  • OneByBoo
  • Rising Star 4
  • 251 Views
  • 1 replies
  • 0 likes
  • Account
  • 251 Views
  • 1 replies
  • 0 likes

Unable to change country

I am using Spotify free and just moved to South Africa. I've been trying to charge the country but it keeps telling me that my email is already in use. I've tried going incognito and deleting my cookies and caches but the problem still persists.

  • Newbie
  • I am using Spotify free and just moved to South Africa. I've been trying to charge the country but it keeps telling me that my email is already in use. I've tried going incognito and deleting my cook...
  • OneByBoo
  • Rising Star 4
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Unable to accept family Invite due to address

My Question or Issue I have a premium family account and I am trying to invite my wife into the premium family account. We both have a PH country code. When I click on accept invite in her email and enter our house address, it says that unable to joi...

  • Casual Listener
  •     My Question or Issue   I have a premium family account and I am trying to invite my wife into the premium family account.  We both have a PH country code.  When I cli...
  • Billy-J
  • Spotify Star
  • 886 Views
  • 3 replies
  • 0 likes
  • Premium
  • 886 Views
  • 3 replies
  • 0 likes

Obliged to listen to the same song

PlanPremiumCountryItalyDeviceLaptop (application), browser, Phone (Android)Operating SystemLinux / Android / whateverMy Question or IssueSince today I started experiencing a very annoying bug in the Spotify whole system. The problem is that Spotify s...

  • Regular
  • Plan Premium Country Italy Device Laptop (application), browser, Phone (Android) Operating System Linux / Android / whatever My Question or Issue Since today I started experiencing a very an...
  • user-removed
  • Not applicable
  • 1544 Views
  • 9 replies
  • 4 likes
  • Other
    Premium
  • 1544 Views
  • 9 replies
  • 4 likes

Account takeover / random songs played

Similar to others posting here, recently I noticed random songs being played by someone on my account and even someone changed my subscription to family plan. Spotify resolved my issue. After searching online a bit I found a website which leaked a li...

  • Newbie
  • Similar to others posting here, recently I noticed random songs being played by someone on my account and even someone changed my subscription to family plan.    Spotify resolved my issue...
  • osornios
  • Spotify Star
  • 496 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 496 Views
  • 1 replies
  • 0 likes

Solved!! Are not able to invite family to my premium account!

PlanPremiumCountry SwedenDeviceImac, PC and IphoneOperating SystemIOS 10, windows 10 mm My Question or Issue HelloI am trying to invite a family memeber to use my Premium account. I can send the email and she recives it. But when we press the "enter ...

  • Newbie
  • Plan Premium Country  Sweden Device Imac, PC and Iphone Operating System IOS 10, windows 10 mm   My Question or Issue  Hello I am trying to invite a family memeber to use my...
  • osornios
  • Spotify Star
  • 466 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 466 Views
  • 1 replies
  • 0 likes

"Something went wrong." message when trying to submit a song to the editors on Spotify for Artists.

CountryUSA, but currently living in Japan DeviceMacbook ProOperating SystemmacOS Sierra 10.12(Attempted on Firefox and Chrome) My Question or Issue I recently uploaded a song scheduled for a future release. The "Get heard by Spotify editors" comes up...

  • Newbie
  • Country USA, but currently living in Japan   Device Macbook Pro Operating System macOS Sierra 10.12 (Attempted on Firefox and Chrome)   My Question or Issue  I recently uploa...
  • osornios
  • Spotify Star
  • 662 Views
  • 1 replies
  • 0 likes
  • Other
  • 662 Views
  • 1 replies
  • 0 likes

Solved!! I deleted files from computer, now spotify won't play those songs

DeviceMacbook Pro mid 2015 My Question or Issue I had music files saved on my computer that used to be in my iTunes library, but I recently deleted them. They still show up in my "Local Files" on spotify even though they are no longer existent on my ...

  • Casual Listener
  • Device Macbook Pro mid 2015     My Question or Issue  I had music files saved on my computer that used to be in my iTunes library, but I recently deleted them. They still show up ...
  • Bittencourt
  • Spotify Star
  • 927 Views
  • 3 replies
  • 0 likes
  • Account
  • 927 Views
  • 3 replies
  • 0 likes

error 17 ... proxy

i can't open spotify for 2 month bcause this please i need helperror code : 17type of code : proxy ;(

  • Newbie
  • i can't open spotify for 2 month bcause this please i need help error code : 17 type of code : proxy ;(
  • Noah
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 420 Views
  • 1 replies
  • 0 likes