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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419797 Views
  • 965 replies
  • 108 likes
  • Account
  • 419797 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185578 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185578 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103193 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103193 Views
  • 69 replies
  • 10 likes

Cant log in after password reset

PlanPremiumCountryCanadaDeviceiPhone 6sOperating SystemIOS 10 My Question or IssueI received an email this morning that I need to reset my password and I was signed out of my account. I reset my password, but I still can’t sign into my account. I ent...

  • Visitor
  • Plan Premium Country Canada Device iPhone 6s Operating System IOS 10   My Question or Issue I received an email this morning that I need to reset my password and I was signed out of my...
  • Billy-J
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • Login
  • 329 Views
  • 1 replies
  • 0 likes

Can't connect to the account (Android)

Hi,I was previously connected on a spotify account on my smartphone that wasn't mine. I bought Spotify Premium on that account (I will pay every month with an automatic payment) and then logged out. The problem is, I would like to cancel my subscript...

  • Casual Listener
  • Hi, I was previously connected on a spotify account on my smartphone that wasn't mine. I bought Spotify Premium on that account (I will pay every month with an automatic payment) and then logged out...
  • Jose_M
  • Spotify Star
  • 334 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Subscription
  • 334 Views
  • 1 replies
  • 1 likes

Will Deactivating Facebook Delete Spotify?

PlanPremium (Student)CountryUSADeviceMacbook Pro 2013Operating SystemMac Mojave My Question or IssueLong ago I created my Spotify account via Facebook because that used to be the only way you could access Spotfiy. Now, if I were to delete my Facebook...

  • Visitor
  • Plan Premium (Student) Country USA Device Macbook Pro 2013 Operating System Mac Mojave   My Question or Issue Long ago I created my Spotify account via Facebook because that used to be...
  • Billy-J
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 319 Views
  • 1 replies
  • 0 likes

Spotify stopped sending me emails about new releases from artists I follow

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Roadie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 766 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 766 Views
  • 2 replies
  • 0 likes

**bleep** por boleto

Efetuei **bleep** por boleto bancario dia 10/02 e ate agora nao foi liberado a assinatura Premium, apenas veio no meu email uma msg informando que o boleto ainda estava pendente, porem o **bleep** ja foi debitado da minha conta bancaria. Aguardo prov...

  • Newbie
  • Efetuei **bleep** por boleto bancario dia 10/02 e ate agora nao foi liberado a assinatura Premium, apenas veio no meu email uma msg informando que o boleto ainda estava pendente, porem o **bleep** ja...
  • Bittencourt
  • Spotify Star
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

Superuser Contribution How/Can I Verify my Personal or Music Label User Account

PlanPremium CountryUnited Kingdom DevicePC & Mac Book AIR & iPhone 7s Operating SystemIOS 12+, Windows My Question or IssueIs there away to Verify my Personal/Label User Account, I'm an Artist and My Artist Profile is Verifed but Is There away to Ver...

  • Regular
  • Plan Premium   Country United Kingdom    Device PC & Mac Book AIR & iPhone 7s   Operating System IOS 12+, Windows    My Question or Issue Is there a...
  • Shake-a-Hoof
  • Roadie
  • 500 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 500 Views
  • 1 replies
  • 0 likes

Linked playlist not updating since weeks (May 20th?)

PlanPremiumCountryEverywhere Device(All devices)Operating System(Android Pie, Windows 10) My Question or IssueI have a linked playlist from hype.m (hype machine). New favorites are usually added automatically to one of my playlists but it hasn't been...

  • Casual Listener
  • Plan Premium Country Everywhere   Device (All devices) Operating System (Android Pie, Windows 10)   My Question or Issue I have a linked playlist from hype.m (hype machine). New ...
  • leekslk
  • Casual Listener
  • 543 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 543 Views
  • 3 replies
  • 0 likes

Land ändern Premium

PlanPremiumCountryATMy Question or IssueIch wohne in Österreich, habe aber in den letzten Monaten eine deutsche Kreditkarte für die Zahlung verwendet. Nun möchte ich es wieder auf meine österreichische Kreditkarte ändern, was auch funktioniert, aber ...

  • Casual Listener
  • Plan Premium Country AT My Question or Issue Ich wohne in Österreich, habe aber in den letzten Monaten eine deutsche Kreditkarte für die Zahlung verwendet. Nun möchte ich es wieder auf meine öst...
  • zaphod_beeble
  • Casual Listener
  • 13780 Views
  • 7 replies
  • 1 likes
  • Account
    Other
    Premium
  • 13780 Views
  • 7 replies
  • 1 likes

Gutschein wurde nicht zugeschickt

Hallo zusammen, ich habe fuer meine Freundin ein Spotify Gutschein gekauft.Kauf wurde mit der Belegnr. registriert und mein Konto belastet (Kreditkarte). Leider hat meine wurde noch kein Code zugeschickt. (Ich habe keine Bestaetigung per Email bekom...

  • Newbie
  • Hallo zusammen,   ich habe fuer meine Freundin ein Spotify Gutschein gekauft. Kauf wurde mit der Belegnr. <snip removed order id> registriert und mein Konto belastet (Kreditkarte). Le...
  • songassistant
  • Composer
  • 486 Views
  • 2 replies
  • 0 likes
  • 486 Views
  • 2 replies
  • 0 likes

Can I associate my Starbucks partner account with a new Spotify account?

I have recently created a new Spotify account to claim my Starbucks Partner benefits through, but have decided I want to choose a unique username at sign up instead to make my account easier to find. Is it possible to disconnect my Starbucks partner ...

  • Newbie
  • I have recently created a new Spotify account to claim my Starbucks Partner benefits through, but have decided I want to choose a unique username at sign up instead to make my account easier to find....
  • Luan
  • Spotify Star
  • 890 Views
  • 1 replies
  • 0 likes
  • 890 Views
  • 1 replies
  • 0 likes

Phone number showing to public on playlists

I can see my phone number when searching public playlists. It’s not listed on my account no have no idea how it’s there and I can’t find where to change it. Help please!

  • Newbie
  • I can see my phone number when searching public playlists. It’s not listed on my account no have no idea how it’s there and I can’t find where to change it. Help please!
  • DonteeWeaver
  • Regular
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

New family account merged with existing

Hi! So my dad, mom, and I were all on a family plan and everything was working great. Then we added my sister. We followed the instructions, did the same thing we did for the other ones, and created her a new account. But when she logs in with her em...

  • Newbie
  • Hi! So my dad, mom, and I were all on a family plan and everything was working great. Then we added my sister. We followed the instructions, did the same thing we did for the other ones, and created ...
  • OneByBoo
  • Roadie
  • 396 Views
  • 1 replies
  • 0 likes
  • Account
  • 396 Views
  • 1 replies
  • 0 likes

Solved!! Adding playlist to Artist page

I need to add this playlist to my artist page https://open.spotify.com/playlist/2NNL0FJOoPOqnHdWgPZ76r But when I go to add, it doesn't recognise the link.

  • Visitor
  • I need to add this playlist to my artist page https://open.spotify.com/playlist/2NNL0FJOoPOqnHdWgPZ76r   But when I go to add, it doesn't recognise the link.
  • OneByBoo
  • Roadie
  • 567 Views
  • 1 replies
  • 0 likes
  • Account
  • 567 Views
  • 1 replies
  • 0 likes

How to get or access to Spotify for Artists without third parties such as: TuneCore, CD Baby, etc.

Hi, can anyone help me?I want to ask, how to get or access to Spotify for Artists without third parties such as: TuneCore, CD Baby, etc. I already got 250 Followers and nothing happened in my profile. And how do you have an Artist page on the Spotify...

  • Casual Listener
  • Hi, can anyone help me? I want to ask, how to get or access to Spotify for Artists without third parties such as: TuneCore, CD Baby, etc. I already got 250 Followers and nothing happened in my profi...
  • songassistant
  • Composer
  • 1551 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1551 Views
  • 3 replies
  • 0 likes

Superuser Contribution Many problems with my account

PlanPremiumCountryChileDeviceiPhone 7 and laptopOperating SystemiOS 11.2.6, and Windows 10 My Question or IssueI'm having big troubles with my Spotify account in all the devices I regularly use, it began stoping some songs after 6 seconds on my PC, I...

  • Visitor
  • Plan Premium Country Chile Device iPhone 7 and laptop Operating System iOS 11.2.6, and Windows 10   My Question or Issue I'm having big troubles with my Spotify account in all the devi...
  • Katerina
  • Spotify Legend
  • 665 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 665 Views
  • 2 replies
  • 0 likes

How to Get Artist Profile

How to get Artist Profile without third parties such as: CD Baby, Tune Core, etc. PlanPremium CountryIndonesian Device(Samsung Galaxy J2) Operating System(Android M.)

  • Casual Listener
  • How to get Artist Profile without third parties such as: CD Baby, Tune Core, etc.   Plan Premium   Country Indonesian   Device (Samsung Galaxy J2)   Operating...
  • songassistant
  • Composer
  • 335 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 335 Views
  • 1 replies
  • 0 likes

Music stops playing

PlanPremiumCountryCanadaDeviceSamsung S9 plusOperating SystemBluetooth My IssueAfter 20mins of playing music it randomly stops playing and I have to physically go into my phone and hit next or play. This continues for the rest of the day after every ...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung S9 plus Operating System Bluetooth   My Issue After 20mins of playing music it randomly stops playing and I have to physically go into my pho...
  • NajNaor
  • Gig Goer
  • 419 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 419 Views
  • 3 replies
  • 0 likes

hi

**bleep**

  • Newbie
  • **bleep**
  • NajNaor
  • Gig Goer
  • 20597 Views
  • 2 replies
  • 0 likes
  • Account
  • 20597 Views
  • 2 replies
  • 0 likes

Solved!! How do I create an account that my entire company can use at the same time if needed? (more than 10)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI would like to create an account that my entire company can have access to, and that more th...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I would...
  • Luan
  • Spotify Star
  • 1893 Views
  • 5 replies
  • 0 likes
  • Account
  • 1893 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Two Spotify Accounts - Can you merge them

Hello, So I had one free account linked from my Facebook page. I hated that it kept sharing all the music I was listening to on my Facebook page so I removed that setting. Once I did that, Spotify seemed to create another acount for me that was not c...

  • Newbie
  • Hello,   So I had one free account linked from my Facebook page. I hated that it kept sharing all the music I was listening to on my Facebook page so I removed that setting. Once I did that, S...
  • Katerina
  • Spotify Legend
  • 339944 Views
  • 66 replies
  • 5 likes
  • 339944 Views
  • 66 replies
  • 5 likes