Superuser Contribution International Charges on my monthly account payment

Hi, I just wanted to find out why for the last 2 months I have been charged an international transaction for my monthly subscription. Instead of being charged $11.99 I am now being charged $12.34 and it's showing up as Spotifysubs London GBR. Not sur...

• bree4
• Newbie
• Hi,   I just wanted to find out why for the last 2 months I have been charged an international transaction for my monthly subscription. Instead of being charged $11.99 I am now being charged $...
• 2016-05-25 5:41:58 AM
• 2019-12-04 11:10:40 AM
• Petya
• Community Legend
• 1544 Views
• 5 replies
• 0 likes
• Account

Superuser Contribution Accoont keeps readding playlists that I have had no interaction with.

PlanPremiumCountryIrelandDeviceS10+ / Windows 10Operating SystemWin 10 latest, and latest Android My Question or Issue I recently had a chat with an agent George E about this issue. The following playlists keep appearing on my account with no interac...

• Karlosdelteq
• Casual Listener
•   Plan Premium Country Ireland Device S10+ / Windows 10 Operating System Win 10 latest, and latest Android   My Question or Issue   I recently had a chat with an agent Geor...
• 2019-12-01 2:19:03 PM
• 2019-12-04 11:09:35 AM
• Peter
• Spotify Legend
• 1054 Views
• 3 replies
• 0 likes
• Account
  Security

Disconnect from Facebook and keep family and premium

Do I keep my premium subscription with all my family members if I disconnect the main account from Facebook, I currently loggin with Facebook, but If I go to "Forgot Password" and enter my facebook related email, it says that email doesn't belong to ...

• Edgarngg
• Casual Listener
• Do I keep my premium subscription with all my family members if I disconnect the main account from Facebook, I currently loggin with Facebook, but If I go to "Forgot Password" and enter my facebook r...
• 2019-12-04 5:25:39 AM
• 2019-12-04 7:12:20 AM
• OneByBoo
• Roadie
• 394 Views
• 1 replies
• 0 likes
• Premium

Cannot get to the stage

PlanFree/PremiumCountryUSADeviceWindows 7 Computer My Question or IssueWhere do I click in my account to get to the stage?Can't find it anywhere. I've checked all the settings and options

• Erin_Baxter
• Music Fan
•   Plan Free/Premium Country USA Device Windows 7 Computer     My Question or Issue Where do I click in my account to get to the stage? Can't find it anywhere. I've checked a...
• 2019-12-02 1:19:57 AM
• 2019-12-04 7:08:43 AM
• OneByBoo
• Roadie
• 808 Views
• 4 replies
• 0 likes
• Account

Account switched from Student to Family without me changing it.

My account today changed from my student plan, which it says I still am enrolled in until August 2020, to a family plan which I did not do. I have no reason to pay $15 a month for this service and I wanted to contact someone about getting a refund an...

• markhawi
• Casual Listener
• My account today changed from my student plan, which it says I still am enrolled in until August 2020, to a family plan which I did not do. I have no reason to pay $15 a month for this service and I ...
• 2019-12-04 2:06:15 AM
• 2019-12-04 3:10:22 AM
• KossB
• Roadie
• 621 Views
• 3 replies
• 0 likes
• Account
  Premium
  Subscription

Spotify not honoring Hulu add. So disappointing customer service...

Plan: PremiumCountry: USA Really disappointing that Spotify is not honoring the plan I signed up for. I had Premium with Hulu. My account was changed to a more expensive Family Plan (they said it was hacked). Now my plan does not exist anymore, and t...

• RNardelli
• Casual Listener
• Plan: Premium Country: USA   Really disappointing that Spotify is not honoring the plan I signed up for. I had Premium with Hulu. My account was changed to a more expensive Family Plan (...
• 2019-11-18 12:05:13 AM
• 2019-12-03 12:24:34 AM
• Elibra
• Regular
• 1017 Views
• 6 replies
• 2 likes
• Account
  Premium
  Subscription

[Web Player][Connect] Random log in from other devices

Hi:Yesterday while i had the spotify desktop app open but not playing music, i noticed someone was listening to music from another device in my account. I then logged out of all the devices but this kept happening and music i've never listened to app...

• Sofiia
• Regular
• Hi: Yesterday while i had the spotify desktop app open but not playing music, i noticed someone was listening to music from another device in my account. I then logged out of all the devices but thi...
• 2019-12-02 12:56:09 AM
• 2019-12-03 1:08:54 PM
• Luan
• Spotify Star
• 1446 Views
• 1 replies
• 0 likes
• Connect
  Web Player

[All Platforms][Browse] show musics for selected language only

hi,spotify give option "Languages for Music" to select language in which musics show as i have attached image, but it did nothing.Even after select only one language (E.g. Hindi), I am seeing other language music also. Show musics for selected langua...

• user-removed
• Visitor
• hi, spotify give option "Languages for Music" to select language in which musics show as i have attached image, but it did nothing. Even after select only one language (E.g. Hindi), I am seeing oth...
• 2019-11-23 4:25:35 AM
• 2019-12-03 10:55:11 AM
• Luan
• Spotify Star
• 1030 Views
• 5 replies
• 0 likes
• All Platforms
  Browse

Streams Not Matching Up In Spotify For Artists

PlanPremiumCountryUSDeviceDesktopOperating System My Question or IssueI've notice when checking my streams through the Spotify For Artists portal that the number of streams in the 'Audience' tab for a given day does not add up or match the number of ...

• KingOfCool211
• Regular
• Plan Premium Country US Device Desktop Operating System     My Question or Issue I've notice when checking my streams through the Spotify For Artists portal that the number of str...
• 2019-12-02 8:27:38 PM
• 2019-12-03 7:41:18 AM
• OneByBoo
• Roadie
• 1531 Views
• 1 replies
• 0 likes
• Account

set up a new device for my daughter on our family account

PlanPremiumCountryUKDevice(iPhone 6) Operating System(iOS ) My Question or IssueI have a family premium plan and wish to set my plan member daughter up with our family plan on her new iPhone. I've found the Spotify app but don't understand whether I ...

• carneypf
• Casual Listener
• Plan Premium Country UK Device (iPhone 6)  Operating System (iOS )   My Question or Issue I have a family premium plan and wish to set my plan member daughter up with our family p...
• 2019-12-02 10:58:08 PM
• 2019-12-03 7:39:58 AM
• OneByBoo
• Roadie
• 979 Views
• 1 replies
• 0 likes
• Premium

Fiz a assinatura premium gratis por 60 dias hoje e ja descontaram 10 reais da EBANX porque isso?

• Diones_Lopes
• Casual Listener
• 2017-03-17 1:30:35 PM
• 2019-12-02 7:36:08 PM
• Bittencourt
• Spotify Star
• 2590 Views
• 18 replies
• 0 likes

Can't play music

PlanPremiumCountryFranceDeviceSamsung Galaxy S9 and Windows 10 desktopOperating SystemAndroid 9 and Windows 10 My Question or IssueI can't play music for few days on all my device, in 4G or in wifi.I just can play music that I downloaded in my phone,...

• louiselac
• Visitor
• Plan Premium Country France Device Samsung Galaxy S9 and Windows 10 desktop Operating System Android 9 and Windows 10   My Question or Issue I can't play music for few days on all...
• 2019-12-02 3:58:45 PM
• 2019-12-02 4:18:32 PM
• KossB
• Roadie
• 414 Views
• 1 replies
• 0 likes
• Account
  Premium

Re: Album Art renders Incomplete

Olá, o aplicativo tem apresentado um falha, constante: quando está reproduzindo uma música, ou mesmo um podcast, a arte da capa aparece "cortada", como se não abrisse completamente, aparecendo somente uma estreita parte da arte do álbum e o restante ...

• Virgilio3
• Visitor
• Olá, o aplicativo tem apresentado um falha, constante: quando está reproduzindo uma música, ou mesmo um podcast, a arte da capa aparece "cortada", como se não abrisse completamente, aparecendo soment...
• 2019-11-16 2:38:31 PM
• 2019-12-02 3:16:53 PM
• Luan
• Spotify Star
• 484 Views
• 1 replies
• 0 likes

Superuser Contribution Username Not Recognised

Having waded through the painful process of signing up a new family member to a family account, the username fails to be accepted for login. The username selected at "What do we call you" is displayed in the family profile but is rejected for login. ...

• user-removed
• Visitor
• Having waded through the painful process of signing up a new family member to a family account, the username fails to be accepted for login. The username selected at "What do we call you" is displaye...
• 2019-11-25 10:24:16 AM
• 2019-12-02 2:40:21 PM
• Peter
• Spotify Legend
• 1106 Views
• 3 replies
• 0 likes
• Account
  Login

Superuser Contribution premium student help

I need help, i literally have had a student premium plan with hulu and showtime but i tried to login into my hulu today and it says I need to resubscribe. I checked spotify and it says im a a spotify premium family plan which i've never been, i tried...

• AlexxTagle5
• Newbie
• I need help, i literally have had a student premium plan with hulu and showtime but i tried to login into my hulu today and it says I need to resubscribe. I checked spotify and it says im a a spotify...
• 2019-10-24 3:30:50 AM
• 2019-12-02 2:19:14 PM
• Peter
• Spotify Legend
• 1434 Views
• 8 replies
• 2 likes
• Account
  Login
  Other
  Premium
  Subscription

Kan niet inloggen op mijn spotify premium account weet wachtwoord en emailadres is er niet aangekop

Hoe kan ik terug komen in mijn spotify premium account?Weet de gebruikersnaam wel alleen het wachtwoord klopt niet heb er geen emailadres aangekoppeld en via Facebook in loggen lukt ook niet. Ik heb een Samsung galaxy A10 Android 9

• Peet124
• Visitor
• Hoe kan ik terug komen in mijn spotify premium account?Weet de gebruikersnaam wel alleen het wachtwoord klopt niet heb er geen emailadres aangekoppeld en via Facebook in loggen lukt ook niet. Ik heb ...
• 2019-12-02 12:03:07 PM
• 2019-12-02 12:35:47 PM
• OneByBoo
• Roadie
• 1494 Views
• 1 replies
• 0 likes
• Account
  Login
  Premium

Google Home Mini Shipping Issue

As of yesterday, my Google Home Mini was returned to a Google wearhouse. To preface, I got this Home Mini through the Spotify Premium deal. I needed premium and I was just offered the Mini. According to support I had the wrong address, nobody specifi...

• Wooffly
• Casual Listener
• As of yesterday, my Google Home Mini was returned to a Google wearhouse. To preface, I got this Home Mini through the Spotify Premium deal. I needed premium and I was just offered the Mini.   ...
• 2019-12-01 9:39:36 PM
• 2019-12-01 10:11:58 PM
• Billy-J
• Spotify Star
• 437 Views
• 1 replies
• 0 likes
• Other
  Subscription