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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Pavlis
  • Newbie
  • 281660 Views
  • 826 replies
  • 84 likes
  • Account
  • 281660 Views
  • 826 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133942 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133942 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75987 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75987 Views
  • 63 replies
  • 8 likes

Unable to purchase ecard

After completing the form to buy an ecard, I clicked continue but it says: Please select a payment provider. I can't see anywhere on the form to select a payment provider. Any help would be appreciated!

  • Newbie
  • After completing the form to buy an ecard, I clicked continue but it says:  Please select a payment provider.   I can't see anywhere on the form to select a payment provider.  &n...
  • Sam
  • Spotify
  • 368 Views
  • 4 replies
  • 0 likes
  • 368 Views
  • 4 replies
  • 0 likes

Playlist subscribe

Is there a point to subscribing to playlists? They don't show up anywhere - you can't access them from the menu. I subscribed to a friend's playlist but it doesn't allow me to see that playlist when Spotify is reopened. I still have to search for the...

  • Newbie
  • Is there a point to subscribing to playlists? They don't show up anywhere - you can't access them from the menu. I subscribed to a friend's playlist but it doesn't allow me to see that playlist when ...
  • Sam
  • Spotify
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

A few quick questions

I pay for spotify premium mainly because I don't have a phone with alot of memory nor do I want to buy a larger mini sd. I thought the reason why I was paying for premium is to be able to stream music on my phone. I have recommened and coverted frien...

  • Visitor
  • I pay for spotify premium mainly because I don't have a phone with alot of memory nor do I want to buy a larger mini sd. I thought the reason why I was paying for premium is to be able to stream musi...
  • Sam
  • Spotify
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

Logging in

I would like to log in not using my facebook account. How can I do this?

  • Newbie
  • I would like to log in not using my facebook account.  How can I do this?
  • user-removed
  • Not applicable
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

why is other forum closing really?

Is the other forum closing cause all the issues that spotify users have expressed are showing up high in Gooogle? Will this forum be indexed in the google results? Sounds to me that Spotify doesn't want any issues addressed. One of the main ones bein...

  • Casual Listener
  • Is the other forum closing cause all the issues that spotify users have expressed are showing up high in Gooogle?   Will this forum be indexed in the google results?    Sound...
  • user-removed
  • Not applicable
  • 251 Views
  • 5 replies
  • 1 likes
  • 251 Views
  • 5 replies
  • 1 likes

Limited access with premium account ?

Hi, why it is not possible with two devices at the same time to listen to music? I´ve payed a premium account but this limitation is realy a reason to terminate. Ore is there a way? Gratesstrgalt

  • Newbie
  • Hi,   why it is not possible with two devices at the same time to listen to music? I´ve payed a premium account but this limitation is realy a reason to terminate. Ore is there a way?   ...
  • user-removed
  • Not applicable
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Start spotify premium

HiI have read the FAQ, but cannot seem to filter an answer to my question: I am Belgian, now living in Australia. I have access to Spotify Free, as my Spotify profile was set up when I was still in Belgium.I would like to upgrade to Premium, but Aust...

  • Newbie
  • Hi I have read the FAQ, but cannot seem to filter an answer to my question:   I am Belgian, now living in Australia. I have access to Spotify Free, as my Spotify profile was set up when I was...
  • Sam
  • Spotify
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Change country in profile

Hi! Could you help me change my country to USA? my username is gabyhp Thanks!

  • Newbie
  • Hi!   Could you help me change my country to USA? my username is gabyhp   Thanks!
  • Sam
  • Spotify
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Album: wrong titles for the songs

The album "divinity" by the band "Altaria" has the track titles messed up, eg the titles arent properly linked to the actual songs and the songs have titles of a totally different song on the same album its not a "new" problem either Have a look at t...

  • Newbie
  • The album "divinity" by the band "Altaria" has the track titles messed up, eg the titles arent properly linked to the actual songs and the songs have titles of a totally different song on the same al...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Rosetti Noise by Harold Budd - skipping and popping

Is this the appropriate place to report a content problem? This track:Harold Budd – Rosetti Noise/Chrystal Garden And A Coda as well as all others on the album:Harold Budd – The Pavilion Of Dreams has many jarring and loud skips throughout. This is t...

  • Regular
  • Is this the appropriate place to report a content problem?   This track: Harold Budd – Rosetti Noise/Chrystal Garden And A Coda   as well as all others on the album: Harold Budd – The...
  • Sam
  • Spotify
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Password does not work after upgrade to Premium

Hi,I have Spoty in my Sonos application. My creditcard was renewed by the bank due to fraudrisk and therefore you could not withdraw payments from my creditcard and my subscription was cancelled and I got the free version for a while. Now you have co...

  • Regular
  • Hi, I have Spoty in my Sonos application. My creditcard was renewed by the bank due to fraudrisk and therefore you could not withdraw payments from my creditcard and my subscription was cancelled an...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

LibSpotify

Hi there I am trying to get Libspotify but cannot login, I think something to do with my login being done with Facebook credentials, any ideas on what to do please? Thanks in advance Kris

  • Newbie
  • Hi there I am trying to get Libspotify but cannot login, I think something to do with my login being done with Facebook credentials, any ideas on what to do please?   Thanks in advance  ...
  • 500 Views
  • 0 replies
  • 0 likes
  • 500 Views
  • 0 replies
  • 0 likes

An error occurred..

I keep getting this message when I log in to facebook wtf?

  • Newbie
  • I keep getting this message when I log in to facebook wtf?
  • 678 Views
  • 0 replies
  • 1 likes
  • 678 Views
  • 0 replies
  • 1 likes

three devices

Shouldn´t you be aloud to play spotify on two or three devices at the same time.... When I do that the other device just shuts down..

  • Newbie
  • Shouldn´t you be aloud to play spotify on two or three devices at the same time.... When I do that the other device just shuts down..
  • Sam
  • Spotify
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Music not playing on Facebook

I have had a Spotify account for a couple of years. I recently linked this to my Facebook account. On Spotify, my Fb friends appear. If a play a song in Spotify, it appears in my Facebook timeline. But click on a Spotify link in Fb, my spotify accoun...

  • Casual Listener
  • I have had a Spotify account for a couple of years. I recently linked this to my Facebook account. On Spotify, my Fb friends appear. If a play a song in Spotify, it appears in my Facebook timeline. B...
  • Luftmensch
  • Casual Listener
  • 451 Views
  • 2 replies
  • 0 likes
  • 451 Views
  • 2 replies
  • 0 likes

Can't cancel my subscription...

Hi,I tried to cancel my subscription, but it says: "wrong password" although I can login with that same password. Do you have any ideas? Thanks edit: it seems that spotify changed the subscription cancellation. If your account is connected to faceboo...

  • Newbie
  • Hi, I tried to cancel my subscription, but it says: "wrong password" although I can login with that same password.   Do you have any ideas?   Thanks   edit: it seems that spotif...
  • David
  • Spotify Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Germany: Can't purchase / download purchased music

Hi there,First off, great to see that Spotify is now available in Germany!Now, here's the problem I encountered: Having purchased a 15-song-ticket-thingy and wanting to download the first 7 of those songs, it downloaded the first 5 just fine - and th...

  • Casual Listener
  • Hi there, First off, great to see that Spotify is now available in Germany! Now, here's the problem I encountered: Having purchased a 15-song-ticket-thingy and wanting to download the first 7 o...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Solved!! A deleted account has taken over. I pay for premium but end up with free account.

Hello!I have problems with a closed account has been taken over an account I pay for. A while ago I had problems with the technique logged me out and then when I logged on me again via Facebook, created a new account. So I had two accounts. One I did...

  • Casual Listener
  • Hello! I have problems with a closed account has been taken over an account I pay for. A while ago I had problems with the technique logged me out and then when I logged on me again via Facebook, cr...
  • kenla
  • Casual Listener
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

two month received in two days

I purchased spotify this Tuesday, and today Im look surprisly that two month has been received to me in two days! I want 9,99 back. I only pay a month . Thanks . Excuse my English. I´m from Spain.

  • Newbie
  • I purchased spotify this Tuesday, and today Im look surprisly that two month  has been received to me in two days!   I want 9,99 back.   I only pay a month . Thanks . Excuse my Eng...
  • David
  • Spotify Legend
  • 162 Views
  • 3 replies
  • 0 likes
  • 162 Views
  • 3 replies
  • 0 likes

Half My Music Just Vanished

50% of my playlists are empty, no Adele, no Foster The People. What happend? Is this just me?

  • Newbie
  • 50% of my playlists are empty, no Adele, no Foster The People.  What happend? Is this just me?
  • Sam
  • Spotify
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes