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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 308 Views
  • 0 replies
  • 6 likes
  • Security
  • 308 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436467 Views
  • 971 replies
  • 108 likes
  • Account
  • 436467 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194026 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194026 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106381 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106381 Views
  • 70 replies
  • 11 likes

Account

Hi my premium code accidently went wrong email .com and it should be .fi... what should i do?

  • Newbie
  • Hi my premium code accidently went wrong email .com and it should be .fi... what should i do?
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

To accounts in one

Hello! I want to buy spotify premium, but my account is linked to my girl friends account. She have already made a new one, but Im stuck with those other accounts. Can you help me please? You got my permission to delete my and my gf account if nesces...

  • Casual Listener
  • Hello! I want to buy spotify premium, but my account is linked to my girl friends account. She have already made a new one, but Im stuck with those other accounts. Can you help me please? You got m...
  • meahtenoha
  • Spotify
  • 214 Views
  • 3 replies
  • 0 likes
  • 214 Views
  • 3 replies
  • 0 likes

Solved!! new to spotify

hi there i'm hoping for some help please, i have just set up the premium account i also get 30 days free, i have added an album to my playlist and want to sync it to my ipod please can someone help me as im not sure how to go about this. thanks very ...

  • Casual Listener
  • hi there i'm hoping for some help please, i have just set up the premium account i also get 30 days free, i have added an album to my playlist and want to sync it to my ipod please can someone help m...
  • cazspotifies
  • Newbie
  • 2175 Views
  • 11 replies
  • 0 likes
  • 2175 Views
  • 11 replies
  • 0 likes

I can't play any tracks!

Hi! I have Spotify Premium n all the sudden I can't play any tracks, on My mobile or computer. All tracks is lightgrey n unplayable. Whats wrong? Please help me!!

  • Casual Listener
  • Hi! I have Spotify Premium n all the sudden I can't play any tracks, on My mobile or computer. All tracks is lightgrey n unplayable. Whats wrong? Please help me!!
  • Miasmile
  • Casual Listener
  • 255 Views
  • 4 replies
  • 0 likes
  • 255 Views
  • 4 replies
  • 0 likes

Payment problem

Hi! I want to upgrade to Spotify Premium but am having payment troubles. My credit card (VISA) doesn't work. The error message says: "Declined, please check or change payment details." I know I have enough money on the card for the payment. Now, my I...

  • Newbie
  • Hi! I want to upgrade to Spotify Premium but am having payment troubles. My credit card (VISA) doesn't work. The error message says: "Declined, please check or change payment details." I know I have ...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Solved!! Need my FaceBook Account disconected, cause i wanna delete it.

As title says, i dont know how to disconnect the Facebook Account, cause i dont want to use it anymore, but still want to use Spotify.

  • Newbie
  • As title says, i dont know how to disconnect the Facebook Account, cause i dont want to use it anymore, but still want to use Spotify.
  • Xlil_angelx
  • Casual Listener
  • 805 Views
  • 9 replies
  • 0 likes
  • 805 Views
  • 9 replies
  • 0 likes

delete facebook-linked account

hey,i'd like to delete my spotify account but as it is linked to facebook i can't change the emailadress. I already sent a couple of messages to the help center via the contact form but i only received the automatic reply to try the spotify community...

  • Visitor
  • hey, i'd like to delete my spotify account but as it is linked to facebook i can't change the emailadress. I already sent a couple of messages to the help center via the contact form but i only re...
  • Richard
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

An attempt to connect me to Facebook without my permission

Can someone explain why Spotify just attempted to connect me to Facebook without my permission? I clicked an open.spotify.com link on the Spotify community (this thread, to be exact) and then Facebook popped up, asking me to "listen to music". Obviou...

wtf.png
  • Community Legend
  • Can someone explain why Spotify just attempted to connect me to Facebook without my permission? I clicked an open.spotify.com link on the Spotify community (this thread, to be exact) and then Faceboo...
  • Stupify
  • Community Legend
  • 1329 Views
  • 8 replies
  • 0 likes
  • 1329 Views
  • 8 replies
  • 0 likes

Both my premium and my lists disappeared

I was trying to separate my account from facebook and suddenly all my playlists and the premium account disappeared, I've tried everything I read here but it doesn't work. I want it back

  • Newbie
  • I was trying to separate my account from facebook and suddenly all my playlists and the premium account disappeared, I've tried everything I read here but it doesn't work. I want it back
  • Richard
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Turn account independent from Facebook

Hello, i opened up an account using my facebook login. Now i would like to turn in into an account, which is independent from facebook (separate username and password). How can i do this? I cant register a new account because the email adress is alre...

  • Visitor
  • Hello,   i opened up an account using my facebook login. Now i would like to turn in into an account, which is independent from facebook (separate username and password). How can i do th...
  • Richard
  • Community Legend
  • 424 Views
  • 1 replies
  • 1 likes
  • 424 Views
  • 1 replies
  • 1 likes

Old email address. Can´t log in.

Hi! I've been trying to get In to my old spotify account, but my e-mail adress is old and out of use so i can't recieve my password reset mail. Could you update it to the new mail adress?

  • Newbie
  • Hi! I've been trying to get In to my old spotify account, but my e-mail adress is old and out of use so i can't recieve my password reset mail. Could you update it to the new mail adress?
  • Richard
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

I have Spotify Unlimited but want just Spotify. How?

How do I go from Spotify Unlimited to just Spotify? I can´t find it anywhere.

  • Casual Listener
  • How do I go from Spotify Unlimited to just Spotify? I can´t find it anywhere.
  • cockerbusen
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Solved!! premium account

hi !! like many others it seems i have upgraded from unlimited to premium but i dont have premium ! i upgraded three days ago n cant acces premium ! i have logged in and out multiple times ! reinstalled twice but it is still the same ! thanks in adva...

  • Casual Listener
  • hi !! like many others it seems i have upgraded from unlimited to premium but i dont have premium ! i upgraded three days ago n cant acces premium ! i have logged in and out multiple times ! reinstal...
  • meahtenoha
  • Spotify
  • 1873 Views
  • 35 replies
  • 0 likes
  • 1873 Views
  • 35 replies
  • 0 likes

Lista automática "Canciones favoritas" siempre visible

Hola, tengo un problema con Spotify. Siempre se encuentra visible la lista automática "Canciones favoritas". Aunque en las preferencias, opción perfil, tenga deseleccionada la opción "canciones favoritas". Esto lo he observado entrando como otro usua...

  • Visitor
  • Hola, tengo un problema con Spotify. Siempre se encuentra visible la lista automática "Canciones favoritas". Aunque en las preferencias, opción perfil, tenga deseleccionada la opción "canciones favor...
  • 4978 Views
  • 0 replies
  • 2 likes
  • 4978 Views
  • 0 replies
  • 2 likes

Spotify sincronized with another facebook user!!

I was trying to help a friend to create a new Spotify account when her facebook account sincronized with my Spotify account and now there is no way to undo this!! I have her facebook friends and her name on my spotify account profile. Anyone can help...

  • Newbie
  • I was trying to help a friend to create a new Spotify account when her facebook account sincronized with my Spotify account and now there is no way to undo this!! I have her facebook friends and her ...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Deleted Acoount

I accidenttally deleted my favorite playlist titled, Yes!. It has over 2 days of music and about 900 songs. Please help me!

  • Casual Listener
  • I accidenttally deleted my favorite playlist titled, Yes!. It has over 2 days of music and about 900 songs. Please help me!
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

help!

hi, 3rd time luck.y....my previous posts have not shown up i have free and unlimited accounts, i wish to delete my free account, my accounts have been linked together by mistake, my mistake by cliaiming an email... i really do need help, my free acco...

  • Visitor
  • hi,    3rd time luck.y....my previous  posts have not shown up 🙂   i have free and unlimited accounts, i wish to delete my free account, my accounts have been linked toge...
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

Can't found my old password

Hi ! I have an old account and I can't remember my password... I tried this : https://www.spotify.com/password-reset/ but it says that my password is the same one as my facebook password : but it's not I tried like a million time and it doesn't work....

  • Newbie
  • Hi !   I have an old account and I can't remember my password... I tried this :   https://www.spotify.com/password-reset/ but it says that my password is the same one as my faceb...
  • 548 Views
  • 0 replies
  • 0 likes
  • 548 Views
  • 0 replies
  • 0 likes

I DELETED MY PLAYLIST :S

I accedentely deleted my playlist "DasBoot" !!! Can it be restored???

  • Newbie
  • I accedentely deleted my playlist "DasBoot" !!! Can it be restored???
  • Amyrow
  • Newbie
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Problem with Premium

I paid to upgrase to premium and yet can not access any of my music off line. what is the problem?? Not impresed with customer Can I have my money back please

  • Visitor
  • I paid to upgrase to premium and yet can not  access any of my music off line. what is the problem??  Not impresed with customer  Can I have my money back please
  • 80 Views
  • 0 replies
  • 0 likes
  • 80 Views
  • 0 replies
  • 0 likes