Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi there! I'm trying to purchase mp3 downloads of some songs, but I can't because there's a problem with the login window that pops up (with the heading 'Sign-in to purchase music'). My spotify username is different to my email address, but that wind...
My spotify account is telling me that I have 70 downloads to use, I have just been charged £45 for this although I did NOT make these downloads nor is there anything in the download section. I do not understand how this would have happened. How do I ...
Cómo escucho música? No se supone que esto es para eso? Hay trescientasmil opciones, llevo 20 minutos navegando en la página, y todavía no he podido hacerme con ninguna opción de "Escuchar música". Echo de menos mi cómoda y rápida página de rockola.....
Hi,Yesterday I ordered facebook premium.. In spotify nothing changed and i still had commercials.I just detected the problem.I have two accounts. (this one, and a facebook one)I did always use my facebook account and all playlists are in that one.But...
anyone help with the loss of my premium status when i log on with a new pc? all details are the same, but spotify is showing i'm not a premium member, when i am. thanks
Bonjour, Je me connecte actuellement avec mon compte Facebook. voulant connecter un appareil Hifi, ce qui semble impossible en se connectant avec Facebook, je souhaiterais supprimer ce moyen de connexion et pouvroir créer un accès direct. je ne trouv...
When I start the radio based on my Loved tracks - Last.fm playlist - I only get 99% of classical, while in the original playlist it's barely 30% of classical. Why is it happening? PS: as a temporary solution I've created another playlist with all cla...
I have been having problems wih spotify for a few weeks and I've searched everywhere and re-installed and everything, basically I was using spotify premium on my phone and it logged me out and when I tried to log back in, it was log in for a few seco...
Hi, I hope someone can help me fix this. I cancelled my spotify premium trial well before the 30 days, but it has still charged me for it. I would like to ask if this can be reversed? I have blocked future payments through PayPal. Thanks.
Can you see everyone who can view your music? It seems someone has added me by my spotify user name instead of facebook. While this is fine, I wonder who else has done that. Can you tell anywhere all o0f the people who view or can view your profile? ...
I am having trouble paying for premium subscription. I have used and payed for premium for the last two years and now my payment won't go through. I've checked reasons as to why this is happening and nothing can explain it. 1: My country in profile i...
Today after my son had been using the computer, I noticed when I went on to Spotify all my playlists were gone and my premium subscription gone. It was like I had a new account? I thought he must have done something but from reading several posts ive...
Har läst att man som premiumkund ska få testa Netflix året ut, men inte fått något sådant erbjudande. Hur gör man?
I signed up for spotify premium 7 months ago. i wake up this morning to find a $9.99 charge on my account, which is fine because I was thinking about singing up again, but my account says I'm still using free. I dont care that i was charged I just wa...
I bought two Spotify gift cards, first one I accidentally redeemed a one month premium and so I had to buy a second one. I got charged twice under each transaction (total of FOUR $9.99 charges). Long story short, I spoke to someone and they CANCELLED...
HI Spotify, Listen I purcahed 3 products. I got charged for 1 extra. That you have not yet solved. I had to go to my bank and get BAC or TAC numbers. Spotify Customer service response takes 12 -24 hours. I know they are solving it. But this is 2012 a...
Hello All, Before I purchase a Spotify account I wanted to know whether or not I can login on my computer and phone simultaneously. Thanks!
Hello! I'm a Swedish student currently residing in Oxford studying English and I wonder if there's any possibility for me to take advantage of the Netflix Sweden offer for Spotify Premium members? I have a Swedish Spotify Premium Membership ongoing (...
The thing I like the least about this program is that it starts up automatically when I start up my computer. I've hardly used the program yet (I may start using it some) and so for me so far this has just been another program wasting space on my pc....
My sister use my spotify account, and she connected it to her Facebook page. She has now disconnected spotify from her page, because I would like to connect my Spotify account with my Facebook page. But it won't connect with my Facebook page, can any...