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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82502 Views

9 replies

2 likes

Account
Login
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Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

658236 Views

13 replies

4 likes

Account
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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739649 Views

18 replies

29 likes

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cancelar suscripcion

Hola Soy un usuario asiduo a spotify con cuenta premium, el otro dia pero acidentalmente volvi a dar de alta el servicio premium ya mirando las diferencias entre unlimited y premium no se que hice pero se me activo automaticamente un mes premium. Nad...

Casual Listener

Hola   Soy un usuario asiduo a spotify con cuenta premium, el otro dia pero acidentalmente volvi a dar de alta el servicio premium ya mirando las diferencias entre unlimited y premium no se ...

jedek84

Casual Listener

720 Views

1 replies

0 likes

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  • 1 replies
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i have been charged £9.99 on my credit card

my account is a free one. i don't remember ever giving spotify my credit card details. i would like to be contacted by spotify and to have the amount refunded. i certainly don't appreciate being directed to help forums to solve this customer service ...

Newbie

my account is a free one. i don't remember ever giving spotify my credit card details. i would like to be contacted by spotify and to have the amount refunded. i certainly don't appreciate being dire...

frp

Newbie

557 Views

5 replies

0 likes

  • 557 Views
  • 5 replies
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delete account

How to delete account?

Newbie

How to delete account?

Sam

Spotify

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
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card declined, never happened before! what to do?

Hi, today as always Spotify had to take the payment, but a message Spotify declined the card appeared! but usually always went fine, what happened? my card is ok and nothing is changed but for spotify it seems changed! what can i do for paying? thank...

Casual Listener

Hi, today as always Spotify had to take the payment, but a message Spotify declined the card appeared! but usually always went fine, what happened? my card is ok and nothing is changed but for spot...

Sam

Spotify

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
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Unable to stream anything and still being charged!!

I have recently downloaded spotify and have paid the fee but am not able to stream anything unless I upgrade to premium. I have tried that and it won't let me!! Now I have been charged £4.99 twice with no service!! Anyone else had this problem?

Newbie

I have recently downloaded spotify and have paid the fee but am not able to stream anything unless I upgrade to premium. I have tried that and it won't let me!! Now I have been charged £4.99 twice wi...

212 Views

0 replies

0 likes

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Charged for Premium on my free trial

Hello. I was charged 4.99 for my free trial and also got a 29.99 overdraft fee. Not happy. Seeking customer support of some sort... I have opened several tickets and have gotten zero response since 8/19/2012. Very unsatified

Casual Listener

Hello.   I was charged 4.99 for my free trial and also got a 29.99 overdraft fee. Not happy. Seeking customer support of some sort... I have opened several tickets and have gotten zero respo...

Sam

Spotify

291 Views

1 replies

0 likes

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  • 1 replies
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I want to purchase so I can get listening

Grrr...I press login with Facebook, it shows me the prefilled form with my details ...I press register ..and...Nothing...so i can't get any further to be able to purchase any form of subscription to be able to listen to music?? Totally stuck!!!

Visitor

Grrr...I press login with Facebook, it shows me the prefilled form with my details ...I press register ..and...Nothing...so i can't get any further to be able to purchase any form of subscription to ...

156 Views

0 replies

0 likes

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lost my account information

Hello, I have started today a 30 days premium trial membership. I logged on via Facebook, but the app seems to remember my old accountname for Spotify. I cant remember the account information (e.g. the password of the email address used when i logged...

Casual Listener

Hello,   I have started today a 30 days premium trial membership. I logged on via Facebook, but the app seems to remember my old accountname for Spotify.   I cant remember the accou...

Richard

Community Legend

291 Views

1 replies

0 likes

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  • 1 replies
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Running rings

Could someone help me.....I have linked my account to Facebook and all I wan to do is purchase premium so I can get listening. It keeps bringing me back to sign in...I choose Facebook and nothing happens the screen stays white? I don't know how long ...

Visitor

Could someone help me.....I have linked my account to Facebook and all I wan to do is purchase premium so I can get listening.  It keeps bringing me back to sign in...I choose Facebook and nothi...

254 Views

0 replies

0 likes

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Problema con Spotify por cambio de país

Soy cliente de Spotify Premium. Usualmente resido en España, pero por cuestiones de trabajo me mudé a Francia. Pese a tener pago el servicio no puedo escuchar música. Se me solicita que cambie el modo de pago pero no tengo una cuenta bancaria ni tarj...

Newbie

Soy cliente de Spotify Premium. Usualmente resido en España, pero por cuestiones de trabajo me mudé a Francia. Pese a tener pago el servicio no puedo escuchar música. Se me solicita que cambie el mod...

VAHUMO14

Newbie

507 Views

1 replies

0 likes

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  • 1 replies
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Problem to listen mp3 stocked on my computer

Hello everybody,just for start, sorry for my english, i'm french and i don't speak english very well (same thing for write it).So, for my problem, I'm just trying to understand something.I chose a directory of my computer to share my mp3 on spotify.A...

Music Fan

Hello everybody, just for start, sorry for my english, i'm french and i don't speak english very well (same thing for write it). So, for my problem, I'm just trying to understand something. I chos...

V_Granjou

Music Fan

303 Views

1 replies

0 likes

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  • 1 replies
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I forgot my email address...

Hello, I forgot my email address. my account is a facebook account. The problem is that I'm testing the 30 day premium and does not want that the contract will be extended accordingly. can provide all the information, the card data, etc. only the ema...

Regular

Hello, I forgot my email address. my account is a facebook account. The problem is that I'm testing the 30 day premium and does not want that the contract will be extended accordingly. can prov...

Richard

Community Legend

530 Views

1 replies

0 likes

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I have a UK Premium Subscription... Will it work in Canada?

Sorry if this seems a bit ignorant or stupid but I just want someone to confirm if I can use my Spotify account in Canada when I'm originally from the UK and pay for my subscription here, I'm travelling for four months.

Casual Listener

Sorry if this seems a bit ignorant or stupid but I just want someone to confirm if I can use my Spotify account in Canada when I'm originally from the UK and pay for my subscription here, I'm travell...

bluemonkeyape

Casual Listener

1124 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Wanna download a song but i have spotify premium

I wanna burn one of the songs i have on my list to a cd. I have premium so there shouldnt be a problem. When i select get track i get the notification that i need to get points. I select paypal since i have no creditcard. It gives me the notification...

Regular

I wanna burn one of the songs i have on my list to a cd. I have premium so there shouldnt be a problem. When i select get track i get the notification that i need to get points. I select paypal...

Sam

Spotify

3702 Views

8 replies

0 likes

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  • 8 replies
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Logging in to my spoitfy account but its my friends name

My English is not so good but I really need help with this thing.. When I login whit my spotifyaccount and my password I can see all my playlist I have made for some years.. But its not my name and my profile pitcure its by friends and its all of her...

Newbie

My English is not so good but I really need help with this thing.. When I login whit my spotifyaccount and my password I can see all my playlist I have made for some years.. But its not my name and...

meahtenoha

Spotify

647 Views

1 replies

0 likes

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  • 1 replies
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Country Selection

Hi, i created a Account via my Facebook Account while i was in Spain (vacations). So now i'm back to Germany and wanted to change the Country,but i'm not allowed to do it? It says i need a german ip,but i'm in germany. Can someone help me?

Newbie

Hi, i created a Account via my Facebook Account while i was in Spain (vacations) . So now i'm back to Germany and wanted to change the Country,but i'm not allowed to do it? It says i need a ger...

meahtenoha

Spotify

348 Views

1 replies

0 likes

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  • 1 replies
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Everthing seems ok -but cannot play music!?

Ive resently upgraded to premium and at first it did work fine. Now it simply dont work, everything seems good, I have a working internet, Spotify opens and looks good, but nothing happens when I click on whatever music. Ive tried to login out/in, do...

Newbie

  Ive resently upgraded to premium and at first it did work fine. Now it simply dont work, everything seems good, I have a working internet, Spotify opens and looks good, but nothing happens w...

meahtenoha

Spotify

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Getting e-mails from another Spotify account!

I'm getting e-mail from my sisters account? How can my e-mail be connected to her Spotify account?... I can't see that it is.

Newbie

I'm getting e-mail from my sisters account? How can my e-mail be connected to her Spotify account?... I can't see that it is. 

759 Views

0 replies

0 likes

  • 759 Views
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Log-In without using facebook

Hi, I want to use Spotify without re-activating my facebook account. Unfortunately I set up my Spotify account with my facebook account. So I figure it's not possible for me to use it without logging in to facebook? I'm from Germany by the way, so it...

Casual Listener

Hi,  I want to use Spotify without re-activating my facebook account. Unfortunately I set up my Spotify account with my facebook account. So I figure it's not possible for me to use it without...

Sam

Spotify

2802 Views

10 replies

0 likes

  • 2802 Views
  • 10 replies
  • 0 likes