Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I've changed my email account, few months ago now. I've forgot my Spotify password. So, how do I change me password, the password reset page wants to send the new password to my old email address which I was deleted months ago.
Hello there! Recently all my playlists have disappeared from my spotify on the computer. They are still on my mobile app but new ones I had on the computer do not show up on mobile and visa verse. I tried logging out and logging back in and nothing c...
The other day I logged into Spotify on another computer and my account took on the playlists liked to the previous account on that computer. Now all of my playlists are gone. I use spotify everyday and it took a really long time to get my playlists w...
Can anyone help me to remove the user OrestHladkyj from my spotify screen.I don't know how is name got stuck there . Many thanks
I agreed to the free trial and now I have been charged I want my money back
Hi I have reset my password, but now i am unable to login? this sucks i am a premium member -.-
I´m really very **bleep**ed up with spotify now! Had anybody problems with the free trial of spotify premium using Klarna. Now I have requests to pay app. 30 Euros. Requested by Segoria. WTF!!! Hey, dear people from spotify, should you stop working w...
Hi, I tried raising a ticket about this but did not hear back anything. I have two accounts with Spotify, but currently only use the FB connected one. For some reason, when I was trying to access the Spotify NUS discount, the discount got applied to ...
bonjour pourquoi le dernier allbum live de benabar, bien l'bonsoir , n'est pas disponible sur spotify ? merci d'avance de votre réponse Laurent
Hello,I have created several playlists over the course of several months, and designated them to be public and published. For a very brief time, two or three (out of 30 or so) showed up in public search results. Now, only one of them shows up, even t...
live in UK currently in France and cannot choose purchases to download. I have 14 that I will loose after today. What can I do?
Hi, I would love to buy a subscription to Spotify because your service is great. However, like the majority of dutch people I do not own a credit card, nor do I have PayPal (terrible service with fraud cases). The main online payment method (also use...
Why is Unlimited no longer offered? I wanted to renew but unable. I do not want premium.
I get Spotify Premium but i don't have 30 free days. Charge 9,99 € in my count 2 days after. Please help, i want my 30 trial days free
I have had more connection interuptions than acceptable. I'm paying 9.99/month for your service and 50% of the time I can't play a song?! Don't say it's my Wifi, it's not. Don't say it's my cellular carrier (AT&T) when I have full connections, it's n...
I deleted my facebook but sice I signed up with facebook it won't let me stop my subscription. I want to make a new account and continue using spotify but I'm going to be billed tomorrow... for a month I'm not going to be able to use because I can no...
Hi! 2 days ago i purchased an e-card for my friend but no e-mail for now. Can anybody help?
Redeemed voucher for 3 months premium. Not working. Spotify don't reply at all. No contact details. No customer support. Very unhappy!
Hi, I have starred the song "dear Mama" by tupac, but now all the versions is deleted? What happened?
Can anyone pleeze help me? I have all my other playlists just the one is missing. (Its titled: Lets be indie hipsters ) I guess my pets dont like indie music?? My dog scared my cat and she walked across my keyboard and now I'm missing my favorite pla...