Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yaghmour
  • Visitor
  • 408041 Views
  • 960 replies
  • 107 likes
  • Account
  • 408041 Views
  • 960 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1177510 Views
  • 119 replies
  • 114 likes
  • Account
  • 1177510 Views
  • 119 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100374 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100374 Views
  • 68 replies
  • 10 likes

Premium trial keeps denying a good credit card

I'm trying to set up my premium trial using my Amex card. My account is set up for the USA and I'm in the USA. I have used my card for a ton of online purchases including some foreign ones. Amazon and Google like my card just fine. Why does it keep d...

  • Newbie
  • I'm trying to set up my premium trial using my Amex card. My account is set up for the USA and I'm in the USA. I have used my card for a ton of online purchases including some foreign ones. Amazon an...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

What's happening with your service?

I've been unable to use Spotify for over 24 hours. All I can find are uninformative Twits about the system "recovering". How much time does it take for the system to "recover"? Do I need to start looking for another online music service? What about c...

  • Regular
  • I've been unable to use Spotify for over 24 hours. All I can find are uninformative Twits about the system "recovering". How much time does it take for the system to "recover"? Do I need to start loo...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Solved!! Need Help Immediately

I had a free trial of spotify and I really disliked the service. I was using the Spotify iPhone app with great connection and my songs would have frequent stops and starts and every now and the my cover art would not show up. I just got charged my fi...

  • Visitor
  • I had a free trial of spotify and I really disliked the service. I was using the Spotify iPhone app with great connection and my songs would have frequent stops and starts and every now and the my c...
  • user-removed
  • Not applicable
  • 363 Views
  • 6 replies
  • 0 likes
  • 363 Views
  • 6 replies
  • 0 likes

my account is messed up

I am a premium subscriber. Everything was perfect until i bought a new phone and installed spotify. Now it deleted all my playlists and tells me my trial expires in 24 hours. Its even blowing out the playlists on my other devices as well as the pc ap...

  • Casual Listener
  • I am a premium subscriber. Everything was perfect until i bought a new phone and installed spotify. Now it deleted all my playlists and tells me my trial expires in 24 hours. Its even blowing out th...
  • Sam
  • Spotify
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes

Download is not an mp3 file

Downloading has never been a problem exept for one album (Bloodbank - Bon Iver) and an other song of Bon Iver. I've downloaded them, but if I copied them to my Hard drive he does not recognize them as mp3-file. He copied a shortcut to the spotifysong...

  • Visitor
  • Downloading has never been a problem exept for one album (Bloodbank - Bon Iver) and an other song of Bon Iver. I've downloaded them, but if I copied them to my Hard drive he does not recognize them a...
  • David
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Lost my playlists

Hey, I had the problem that my Iphone Spotify and my computer spotify wouldn't sync, so I tried what seemed to be recommended.. logging in with my Spotify accounts on both instead. Now they seemed to be synced, but sadly now all my playlists disappea...

  • Newbie
  • Hey,  I had the problem that my Iphone Spotify and my computer spotify wouldn't  sync, so I tried what seemed to be recommended.. logging in with my Spotify accounts on both instead. Now...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Release of a song?

Hi guys Does Spotify put songs up before they are available? Like a new single that is waiting on a certain time to become playable? I searched for a new single "Settle Down" by No Doubt and it's not available ATM. Is that because of my region or wil...

  • Music Fan
  • Hi guys Does Spotify put songs up before they are available? Like a new single that is waiting on a certain time to become playable? I searched for a new single "Settle Down" by No Doubt and it's no...
  • 469 Views
  • 0 replies
  • 0 likes
  • 469 Views
  • 0 replies
  • 0 likes

Help 2 month and I just wanted 1?

Hello Dear spotify Team. My problem is that i have "2" Buys on my spotify account but i just wanted 1? so i have now premium for 2 months(14.09.2012)? but i just wanted it for 1?How can i cancel one? and other question is how does "Klarna" work? Does...

  • Casual Listener
  • Hello Dear spotify Team.   My problem is that i have "2" Buys on my spotify account but i just wanted 1? so i have now premium for 2 months(14.09.2012)? but i just wanted it for 1?How can i ...
  • licenced
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Wrong facebook accont connected to spotify

Hi! When i was about to connect my spotify account to facebook, one of my friends was logged in on facebbok on my computer. So now his facebook account is connected to my spotify. Anybody knows what to do? it's getting pretty annoying seeing what his...

  • Casual Listener
  • Hi! When i was about to connect my spotify account to facebook, one of my friends was logged in on facebbok on my computer. So now his facebook account is connected to my spotify. Anybody knows w...
  • dahliee
  • Casual Listener
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Using American Express Gift Card

Hi, Every time I try to use my American Express Gift Card to upgrade to Spotify Premium it gets declined. Is there a way to do this? Thanks!

  • Casual Listener
  • Hi,  Every time I try to use my American Express Gift Card to upgrade to Spotify Premium it gets declined. Is there a way to do this?   Thanks!    
  • bigern75
  • Casual Listener
  • 2804 Views
  • 3 replies
  • 0 likes
  • 2804 Views
  • 3 replies
  • 0 likes

Why give card information if I want 30 day premium trial?

Seriously what's the point? I want to try the premium for 30 days. for free. i just want to be able to click on "get it" and that's it. No card information.

  • Casual Listener
  • Seriously what's the point? I want to try the premium for 30 days. for free. i just want to be able to click on "get it" and that's it. No card information.
  • talicm
  • Casual Listener
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! Browsing missing and playlists wont sync

Hi Im getting REALLY tired of this service. Browsing wont work and either will playlists. They wont sync all thats in my playlists now are older music (about 10 day ago). I cant even see anything in "Whats new" This sucks BIG time.

  • Casual Listener
  • Hi   Im getting REALLY tired of this service. Browsing wont work and either will playlists. They wont sync all thats in my playlists now are older music (about 10 day ago).   I cant...
  • Martyrich
  • Regular
  • 674 Views
  • 10 replies
  • 1 likes
  • 674 Views
  • 10 replies
  • 1 likes

Search failed on 3 different devices/computers

Spotify Premium account mysteriously stopped working altogether this evening. Only have access to local files. This is the same on Mac/Windows/iphone4/Linux. Spotify service report on this site says all systems running perfectly!? Would very much app...

  • Casual Listener
  • Spotify Premium account mysteriously stopped working altogether this evening. Only have access to local files. This is the same on Mac/Windows/iphone4/Linux.   Spotify service report on this...
  • Nullgrad
  • Gig Goer
  • 547 Views
  • 8 replies
  • 1 likes
  • 547 Views
  • 8 replies
  • 1 likes

Spotify mobile providers expires

Hello, I enjoy Spotify Premium very much! I have the premium from my mobileprovider (KPN, I live in The Netherlands) but in 1 month I leave this provider, and am I about to buy premium in a store (the coupons, for 6 months premium) Now am I wondering...

  • Casual Listener
  • Hello,     I enjoy Spotify Premium very much! I have the premium from my mobileprovider (KPN, I live in The Netherlands) but in 1 month I leave this provider, and am I about to buy pr...
  • thadutchguy
  • Casual Listener
  • 391 Views
  • 2 replies
  • 0 likes
  • 391 Views
  • 2 replies
  • 0 likes

Can´t look after new music

Hello I have the Problem, that i can´t seach any music. If I write a name and hit "search" come the message that there is no accordance with the music libary. As there wouldn´t be any music from these musician not even very famous artist like Adele. ...

  • Casual Listener
  • Hello I have the Problem, that i can´t seach any music. If I write a name and hit "search" come the message that there is no accordance with the music libary. As there wouldn´t be any music fr...
  • TheSeven
  • Regular
  • 691 Views
  • 11 replies
  • 0 likes
  • 691 Views
  • 11 replies
  • 0 likes

weekend, ok, but spotify should make an effort to inform

Gradually my spotify has become non functioning at all. Nothing in the playlists, no search, no connection from the app links. I see in the forum that a lot of people have the same problem... Still the system status is "jolly good" No Information, on...

  • Roadie
  • Gradually my spotify has become non functioning at all. Nothing in the playlists, no search, no connection from the app links. I see in the forum that a lot of people have the same problem... Still t...
  • 212 Views
  • 0 replies
  • 1 likes
  • 212 Views
  • 0 replies
  • 1 likes

My playlists are empty on an iMac but fine on the iPhone

My Mac Spotify has nothing in my Audiobooks folder and my 80's folder Yet the Premium account on my iphone is full of albums? What is going on? Its not really premium account stuff Loads of tracks missing Not a great service to me at all

  • Regular
  • My Mac Spotify has nothing in my Audiobooks folder and my 80's folder Yet the Premium account on my iphone is full of albums?   What is going on? Its not really premium account stuff L...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

All my starred songs are gone!

I just uninstalled spotify by a mistake, and when I logged on again my starred songs were gone. Please help me Update: Actually it seems that I can't find any music when I search for something. What has happend?

  • Newbie
  • I just uninstalled spotify by a mistake, and when I logged on again my starred songs were gone.   Please help me   Update:   Actually it seems that I can't find any music w...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes