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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419690 Views
  • 965 replies
  • 108 likes
  • Account
  • 419690 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185293 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185293 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103171 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103171 Views
  • 69 replies
  • 10 likes

User name

I downloaded the spotify mobile application And logged in to my account from the button that came to my email. My password was the same as the name that appears so I want to change my user name.PlanPremiumCountryTurkey Device(iPhone 7)Operating Syste...

  • Newbie
  •  I downloaded the spotify mobile application And logged in to my account from the button that came to my email. My password was the same as the name that appears so I want to change my user name...
  • NajNaor
  • Gig Goer
  • 1675 Views
  • 3 replies
  • 0 likes
  • Account
  • 1675 Views
  • 3 replies
  • 0 likes

Annoying albums added without my consent

As a Premium member I expect to be able to customize my music. Why is it that when I go to my Albums section I see albums of artists I did not add. I just got a new car and I hook up my phone to it. I then go to select an album in My Library (emphasi...

  • Newbie
  • As a Premium member I expect to be able to customize my music.   Why is it that when I go to my Albums section I see albums of artists I did not add.   I just got a new car and I hook u...
  • NajNaor
  • Gig Goer
  • 1196 Views
  • 2 replies
  • 0 likes
  • 1196 Views
  • 2 replies
  • 0 likes

Account dropped off the face of the earth

I've come here because I cant find anywhere to just email spotify and to actually fill in a form I have to login to my account which I cant currently do but I've had to create a new account anyway to post here because I have trouble logging in which ...

  • Newbie
  • I've come here because I cant find anywhere to just email spotify and to actually fill in a form I have to login to my account which I cant currently do but I've had to create a new account anyway to...
  • NajNaor
  • Gig Goer
  • 449 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 449 Views
  • 2 replies
  • 0 likes

Superuser Contribution logged out on everything

had to create a whole sperarate account just to get help but heres the issueup until yesterday everything was working fine. when i woke up the next day i had been logged out of spotify not only on my phone but ps4 and desktop as well. when i tried to...

  • Casual Listener
  • had to create a whole sperarate account just to get help but heres the issue up until yesterday everything was working fine. when i woke up the next day i had been logged out of spotify not only on ...
  • NajNaor
  • Gig Goer
  • 1264 Views
  • 4 replies
  • 2 likes
  • Account
  • 1264 Views
  • 4 replies
  • 2 likes

Superuser Contribution WHY CANT I CLOSE MY ACCOUNT

I have tried several times to close my account but I do not recieve the email to verify wanting to close. I have had other issues with this email address which is why I want to close my account and start fresh. There has to be another way to close th...

  • Casual Listener
  • I have tried several times to close my account but I do not recieve the email to verify wanting to close. I have had other issues with this email address which is why I want to close my account and s...
  • NajNaor
  • Gig Goer
  • 6337 Views
  • 10 replies
  • 0 likes
  • 6337 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Hacked Premium account

PlanPremiumCountryBrazil DeviceMacBook Pro (mid 2014), Android Motorola G7 Plus My Question or IssueI was noticing weird changes to my playlists and liked tracks, so I went to my account to check it out and boom. My e-mail and password have been chan...

  • Casual Listener
  • Plan Premium Country Brazil   Device MacBook Pro (mid 2014), Android Motorola G7 Plus   My Question or Issue I was noticing weird changes to my playlists and liked tracks, so I wen...
  • NajNaor
  • Gig Goer
  • 2540 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 2540 Views
  • 5 replies
  • 0 likes

HELP WITH ACCOUNT, RESET LINK WON'T SEND.

Hello, I'm having trouble logging into my ACTUAL account. It keeps saying that the password is wrong when it shouldn't be and on top of that the password reset isn't working because none of the emails have sent and I've been checking every folder in ...

  • Visitor
  • Hello, I'm having trouble logging into my ACTUAL account. It keeps saying that the password is wrong when it shouldn't be  and on top of that the password reset isn't working because none of the...
  • NajNaor
  • Gig Goer
  • 1005 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 1005 Views
  • 1 replies
  • 0 likes

Solved!! Disconnecting Facebook without loosing history

Like many people, I'm trying to limit FB influence on my other accounts. After reading this post I decided to try and what do you know - it worked! I reset the password using my FB email and I could enter a new password. Logged in using email and pas...

  • Regular
  • Like many people, I'm trying to limit FB influence on my other accounts.  After reading this post I decided to try and what do you know - it worked! I reset the password using my FB email and I...
  • Luan
  • Spotify Star
  • 621 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 621 Views
  • 3 replies
  • 0 likes

Superuser Contribution

hello my trond erik elton i live in norway can you place reset my spotify premium accuont my email adress is can you help me with a account wen will gedit a premium account on spotify. can`t my self place not for a gedit premuim account on spotify ...

  • Newbie
  • hello my trond erik elton i live in norway <removed sensitive info> can you place reset my spotify premium accuont  my email adress is <removed sensitive info> can you help me with...
  • Daisy
  • Spotify Legend
  • 856 Views
  • 1 replies
  • 0 likes
  • 856 Views
  • 1 replies
  • 0 likes

Superuser Contribution Service temporary unavailable for a month

Like the title says , spotify is temporary unavailable for a month now.Will it come back or it bankrupted ?

  • Regular
  • Like the title says , spotify is temporary unavailable for a month now. Will it come back or it bankrupted ?
  • Daisy
  • Spotify Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • Account
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution LOg in

good day why I have not been able to sign up for a long time now. still shows me that in 14 days. I do not understand...

  • Newbie
  • good day why I have not been able to sign up for a long time now. still shows me that in 14 days. I do not understand...
  • Daisy
  • Spotify Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution grenzgaenger

hello,i work in Switzerland and live in Germany. my account goes crazy, is there a solution for everyday swing? thanks,gabriella

  • Newbie
  • hello, i work in Switzerland and live in Germany. my account goes crazy, is there a solution for everyday swing? thanks, gabriella
  • Daisy
  • Spotify Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • Account
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did you take away my options - Please go back to old format

Please go back to the old format. I just want to go into my artists, sort alphabetically, pick the band and play the songs I picked. I cannot find the artist without scrolling through the hundreds of artists. If I wanted you to recommend an artist, I...

  • Regular
  • Please go back to the old format. I just want to go into my artists, sort alphabetically, pick the band and play the songs I picked. I cannot find the artist without scrolling through the hundreds of...
  • joealien94
  • Regular
  • 1320 Views
  • 6 replies
  • 3 likes
  • Premium
  • 1320 Views
  • 6 replies
  • 3 likes

Solved!! Username has changed to numbers

My Question or Issuemy username has changed from my facebook name to a random string of numbers. ive tried to delete spotify, didnt help. username:11138694464PlanPremiumCountryenglandDevicemac/ pc windows 10 and s8

  • Casual Listener
  • My Question or Issue my username has changed from my facebook name to a random string of numbers. ive tried to delete spotify, didnt help. username:11138694464 Plan Premium Country england Devi...
  • caroejohnson
  • Roadie
  • 737 Views
  • 2 replies
  • 1 likes
  • Account
  • 737 Views
  • 2 replies
  • 1 likes

Solved!! Offline listening

PlanpremiumCountryCzech republicDevice(iPhone 6sOperating System(iOS 10 My Question or IssueI have premium account and I used to listen my music offline. But I have changed phone and now its not possible to listen offline? How can I fix that?

  • Casual Listener
  •   Plan premium Country Czech republic Device (iPhone 6s Operating System (iOS 10   My Question or Issue I have premium account and I used to listen my music offline. But I have c...
  • Billy-J
  • Spotify Star
  • 749 Views
  • 5 replies
  • 0 likes
  • Premium
  • 749 Views
  • 5 replies
  • 0 likes

Accounts

Hi For some reason I got logged out from Spotify on my iPhone so I got an email for a new one. In the mean time i logged in via my facebook account, when I later got the email with the new password I logged in to my "normal" account but all my playli...

  • Visitor
  • Hi   For some reason I got logged out from Spotify on my iPhone so I got an email for a new one. In the mean time i logged in via my facebook account, when I later got the email with the new p...
  • Jose_M
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
  • 410 Views
  • 1 replies
  • 0 likes

Release radar playlist

HiI've noticed that the release radar playlist doesn't seem to be able to update itself. What's wrong ? What can i do ? TksSimon

  • Newbie
  • Hi I've noticed that the release radar playlist doesn't seem to be able to update itself.  What's wrong ?  What can i do ?  Tks Simon
  • OneByBoo
  • Roadie
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Solved!! Cany access old account at all. Still being charged

PlanPremiumCountryUsaDevice Galaxy s8+Operating SystemAndroid My Question or IssueI cany access my old spotify account at all. I want to cancel my premium subscription but cannot log into anything related to the account with my bank info. How do I co...

  • Visitor
  • Plan Premium Country Usa Device  Galaxy s8+ Operating System Android   My Question or Issue I cany access my old spotify account at all. I want to cancel my premium subscription b...
  • chrismurray
  • Composer
  • 785 Views
  • 1 replies
  • 1 likes
  • Account
  • 785 Views
  • 1 replies
  • 1 likes

Someone else is signed into my account?

My playlist keeps being interrupted while trying to listen to music, when I have a look I realise another unrecognised device is using my account and is signed into it: Before it's mentioned, yes, i've already gone to account and pressed "Sign out ev...

Screen Shot 2019-07-07 at 22.09.41.png
  • Casual Listener
  • My playlist keeps being interrupted while trying to listen to music, when I have a look I realise another unrecognised device is using my account and is signed into it:     Before it...
  • Billy-J
  • Spotify Star
  • 555 Views
  • 1 replies
  • 0 likes
  • Account
  • 555 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 aylık ödeme alınmış.

Bu ay nedense iki aylık ödeme almış profil türüm öğrenci spotify'i neden böyle oldu geçen ay parayı çekememişti bu ay para var diye mi kartta böyle yaptı?

  • Newbie
  • Bu ay nedense iki aylık ödeme almış profil türüm öğrenci spotify'i neden böyle oldu geçen ay parayı çekememişti bu ay para var diye mi kartta böyle yaptı? 
  • badumtss
  • Composer
  • 465 Views
  • 2 replies
  • 0 likes
  • Premium
  • 465 Views
  • 2 replies
  • 0 likes