Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
4498 Views
0 replies
9 likes
Security

4498 Views
0 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
Saturday
nolosabemos
Visitor
464091 Views
975 replies
110 likes
Account

464091 Views
975 replies
110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1205293 Views
119 replies
117 likes
Account

1205293 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
113006 Views
72 replies
12 likes
Account
Login
Premium

113006 Views
72 replies
12 likes

Solved!! Profile Picture

My spotify profile picture doesn't show the 'change' button that would appear after hoverring the picture. I have redownloaded spotify and it still doesn't work.if it helps im using windows 10

Basilisk6
Regular
My spotify profile picture doesn't show the 'change' button that would appear after hoverring the picture. I have redownloaded spotify and it still doesn't work. if it helps im using windows 10
2019-10-03 12:52:42 PM
2019-10-03 12:55:35 PM
Emilia_8
Community Legend
1024 Views
1 replies
1 likes
Premium

1024 Views
1 replies
1 likes

3 month free trial not activated

StudentPremiumIndia Device(Redmi note 5 pro)Operating System(Android 9) My Question or IssueYesterday (2 October 2019) I successfully ended up getting student premium and it says ur plan expires on 2 November 2019..But before availing student premium...

masterashwani
Newbie
Student Premium India Device (Redmi note 5 pro) Operating System (Android 9) My Question or Issue Yesterday (2 October 2019) I successfully ended up getting student pr...
2019-10-03 4:23:20 AM
2019-10-03 8:22:23 AM
Keanu_C
Community Legend
759 Views
1 replies
0 likes
Premium

759 Views
1 replies
0 likes

Superuser Contribution Profile Picture

I hover over my profile picture and it does not give me the option to change it. I have closed it made made new a new one multiple times to change my name ( I don't know if that makes a diffrence) I can't fix it. please help

Seth_Raze
Visitor
I hover over my profile picture and it does not give me the option to change it. I have closed it made made new a new one multiple times to change my name ( I don't know if that makes a diffrence) I ...
2019-09-27 10:31:34 PM
2019-10-03 7:15:10 AM
Peter
Spotify Legend
1601 Views
8 replies
2 likes
Account

1601 Views
8 replies
2 likes

I cannot find my podcast and profile account on spotify

Hi,I have been notified that people are having difficulty finding our account in Spotify: 1. Profile account: https://open.spotify.com/user/2ruiqeryjf14gp1pqhgytqr0l?si=chM6HA-uRS-Uf7ZVfQofbA 2. Our podcast account: Cultivated Podcast (https://open.s...

user-removed
Visitor
Hi, I have been notified that people are having difficulty finding our account in Spotify: 1. Profile account: https://open.spotify.com/user/2ruiqeryjf14gp1pqhgytqr0l?si=chM6HA-uRS-Uf7ZVf...
2019-10-02 2:02:31 PM
2019-10-02 7:59:16 PM
Luan
Spotify Star
704 Views
1 replies
0 likes
Account

704 Views
1 replies
0 likes

Somebody is using my account, logged out all devices and changed passwords

PlanPremiumCountry DeviceiPhone 7Operating SystemiOS 12/13 My Question or IssueSomebody is using my account, liking music, making playlists. I've changed passwords, logged in with FB (with 2 factor), and logged out of all devices. How could this be h...

zooooot
Casual Listener
Plan Premium Country Device iPhone 7 Operating System iOS 12/13 My Question or Issue Somebody is using my account, liking music, making playlists. I've changed passwords, logg...
2019-10-01 2:10:41 AM
2019-10-02 5:28:27 PM
AndrewRobs01
Composer
1095 Views
4 replies
0 likes
Account
Security

1095 Views
4 replies
0 likes

Why are so many songs in my Liked Playlist? (including all my iTunes songs?)

Hi, for some reason all the songs in my iTunes library are also in my Liked Songs playlist making it a huge number, and not distinguishing what is from Spotify and what is from iTunes. I want to keep this list downloaded to my phone but don't want to...

cbroverman
Casual Listener
Hi, for some reason all the songs in my iTunes library are also in my Liked Songs playlist making it a huge number, and not distinguishing what is from Spotify and what is from iTunes. I want to keep...
2019-09-30 7:02:41 PM
2019-10-02 5:16:43 AM
cbroverman
Casual Listener
1150 Views
2 replies
0 likes

1150 Views
2 replies
0 likes

The username or email you provided is not associated with an active Spotify account.

Country uk Device(iPhone 8, )Operating System(iOS 10, Windows 10,etc.) My Question or IssueI cantr create an account with my email. When i do it says my email is already i use."The username or email you provided is not associated with an active Spoti...

BLEHHHHHHHHHHHH
Casual Listener
Country uk Device (iPhone 8, ) Operating System (iOS 10, Windows 10,etc.) My Question or Issue I cantr create an account with my email. When i do it says my email is alr...
2019-09-30 11:54:23 PM
2019-10-02 2:27:10 AM
zth05
Visitor
1553 Views
4 replies
0 likes
Account

1553 Views
4 replies
0 likes

Solved!! Spotify Account was hacked and plan changed.

My account was hacked this September and the person upgraded my account to a premium family plan. I didn't notice until this months payment receipt came through. I have since removed their users, changed my accounts password, and changed the subscrip...

xswiftsilencex
Casual Listener
My account was hacked this September and the person upgraded my account to a premium family plan. I didn't notice until this months payment receipt came through. I have since removed their users, cha...
2019-09-30 7:24:34 PM
2019-10-01 11:08:24 PM
Jose_M
Spotify Star
3066 Views
5 replies
0 likes
Account

3066 Views
5 replies
0 likes

Solved!! My account is completely gone

I contacted support via chat today to ask a general question about potentially transferring my info to a new account. The support person forced a password reset on my account (but didn't tell me she was going to). She then explained that this is prot...

driensche
Newbie
I contacted support via chat today to ask a general question about potentially transferring my info to a new account. The support person forced a password reset on my account (but didn't tell me she ...
2019-10-01 8:51:26 PM
2019-10-01 8:56:52 PM
Jacob
Community Legend
1241 Views
1 replies
0 likes
Account
Login
Premium

1241 Views
1 replies
0 likes

Superuser Contribution Favourite songs playlist

iM SORRY BUT NOT TO BE DEMANDING bUuUt uh even tho spotify returned quite a lot of the songs that was delted from my favorite list, there's still more than a thousand of songs missing, it would be really really nice if someone can help me get them ba...

captainchrispy
Casual Listener
iM SORRY BUT NOT TO BE DEMANDING bUuUt uh even tho spotify returned quite a lot of the songs that was delted from my favorite list, there's still more than a thousand of songs missing, it would be re...
2019-08-24 8:15:18 AM
2019-10-01 1:07:16 PM
Katerina
Spotify Legend
1026 Views
4 replies
1 likes
Account
Free
Login

1026 Views
4 replies
1 likes

Solved!!Superuser Contribution Why is there no error message when the desired username is not available?

On signing up for an account there is the possibility to enter a username ("What shall we call you?" or similar). I have entered the one I wished to use, but after my account was created, the username showed as a random alpha-numeric sequence. I trie...

Kristie-Ana
Casual Listener
On signing up for an account there is the possibility to enter a username ("What shall we call you?" or similar). I have entered the one I wished to use, but after my account was created, the usernam...
2019-09-29 9:30:18 PM
2019-10-01 12:51:34 PM
Katerina
Spotify Legend
1351 Views
3 replies
0 likes
Account

1351 Views
3 replies
0 likes

Many playlists gone from "Recover Playlist"-option

I wanted to recover some playlists from 2015-2018 but when i went on to "recover playlists" on spotify.com i only got shown playlists from 2010-2013, when i know for a fact i have had several other playlists since then that have been deleted. How can...

jujasen
Casual Listener
I wanted to recover some playlists from 2015-2018 but when i went on to "recover playlists" on spotify.com i only got shown playlists from 2010-2013, when i know for a fact i have had several other p...
2019-09-30 3:48:18 PM
2019-09-30 9:34:19 PM
jujasen
Casual Listener
783 Views
2 replies
0 likes
Account
Other

783 Views
2 replies
0 likes

Solved!! Artist Picture

PlanPremiumCountryUSADevice(iPhone Xs)Operating SystemLatest iOS My Question or IssueNew to Spotify. I claimed my artist page. Specifically, I know I have my "user account" where my subscrption live, but I am wondering why my picures are different fo...

88kgabe
Casual Listener
Plan Premium Country USA Device (iPhone Xs) Operating System Latest iOS My Question or Issue New to Spotify. I claimed my artist page. Specifically, I know I have my "user account" w...
2019-09-22 4:06:43 PM
2019-09-30 2:57:36 PM
88kgabe
Casual Listener
1386 Views
2 replies
0 likes
Premium

1386 Views
2 replies
0 likes

Solved!! Can't login

PlanPremiumCountryDenmarkDeviceDekstopOperating SystemWindowsMy Question or IssueI can't Login, when i try to i get error code : 3, that the user name or password is incorrect. this is weird seeing as both are saved on the device. This happens no mat...

fehjorth
Visitor
Plan Premium Country Denmark Device Dekstop Operating System Windows My Question or Issue I can't Login, when i try to i get error code : 3, that the user name or password is incorrect. this...
2019-09-29 1:23:19 PM
2019-09-30 12:56:56 PM
Emilia_8
Community Legend
1282 Views
3 replies
0 likes
Account

1282 Views
3 replies
0 likes

Can't log in with correct password

Whenever I try to log in to Spotify on a device that I'm not automatically signed into, it keeps telling me the password is incorrect even after I reset it. The account username is "sircranburry"

sircranburry
Visitor
Whenever I try to log in to Spotify on a device that I'm not automatically signed into, it keeps telling me the password is incorrect even after I reset it. The account username is "sircranburry"
2019-09-30 1:53:28 AM
2019-09-30 8:53:08 AM
Loxer
Community Legend
856 Views
1 replies
0 likes
Account

856 Views
1 replies
0 likes

student discount / country change

Hello!! I've recently moved countries and universities, going from the Netherlands to the UK. However, I made the mistake of renewing my student subscription before I changed my country and payment method. Now, when I try to change the country and pa...

rinnn
Visitor
Hello!! I've recently moved countries and universities, going from the Netherlands to the UK. However, I made the mistake of renewing my student subscription before I changed my country and payment m...
2019-09-29 12:58:03 AM
2019-09-30 6:57:57 AM
Rene01
Community Legend
688 Views
1 replies
0 likes
Account
Subscription

688 Views
1 replies
0 likes

My profile picture don't upgrade and keeps disappearing.

PlanPremiumCountryGBOperating SystemTrying all this on Windows 10 My Question or IssueI try to change the photo of my profile, but every time I upload a new photo, it shows that everything is in order, but when I restart the Spotify app, I see nothin...

iheverything
Visitor
Plan Premium Country GB Operating System Trying all this on Windows 10 My Question or Issue I try to change the photo of my profile, but every time I upload a new photo, it shows that ...
2019-09-29 12:05:52 AM
2019-09-29 12:43:29 AM
ItsEvan_b
Casual Listener
1243 Views
1 replies
1 likes
Account

1243 Views
1 replies
1 likes

How to shuffle all songs in library and improve shuffle feature

PlanPremiumCountryUSDeviceAll devices, platform level problemOperating SystemAll devices, platform level problem My Question or IssueIt seems ridiculous to have to "like" each song in my library to shuffle all my music. This requires absurd time to i...

nocomply65
Gig Goer
Plan Premium Country US Device All devices, platform level problem Operating System All devices, platform level problem My Question or Issue It seems ridiculous to have to "l...
2019-09-29 3:46:36 PM
2019-09-29 11:03:07 PM
Luan
Spotify Star
649 Views
1 replies
0 likes
Account
Other
Unlimited

649 Views
1 replies
0 likes

Mi usuario es letras y números

Hace tiempo que no logró solucionar esto, que lo tengo desde que tengo vinculado a mi cuenta de Facebok y tengo cuenta Premium. No tengo imagen de perfil y mi "usuario" son sólo números...no encruento forma de cambiarlo ya que no respeta mi perfil de...

Momfus
Regular
Hace tiempo que no logró solucionar esto, que lo tengo desde que tengo vinculado a mi cuenta de Facebok y tengo cuenta Premium. No tengo imagen de perfil y mi "usuario" son sólo números...no encruent...
2019-09-15 12:41:52 AM
2019-09-29 10:10:17 PM
Rene01
Community Legend
4855 Views
7 replies
0 likes
Account
Premium

4855 Views
7 replies
0 likes

Discount for student

Hi, I'm a student from Architectural Association School of Architecture in London.I cannot verify my school from website to get a student discount.What can I do for getting student discount?

jang-hee
Visitor
Hi, I'm a student from Architectural Association School of Architecture in London. I cannot verify my school from website to get a student discount. What can I do for getting student discount? &nb...
2019-09-29 2:06:16 PM
2019-09-29 2:23:28 PM
Emilia_8
Community Legend
635 Views
1 replies
0 likes
Account
Premium

635 Views
1 replies
0 likes

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