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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80349 Views

9 replies

2 likes

Account
Login
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  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653669 Views

13 replies

4 likes

Account
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  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734071 Views

18 replies

29 likes

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  • 18 replies
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I can't change my pwd!

Hi! I'm trying to change my password but i ge a message saying my email is already used ... and i can't! hope you can help me! Thanks!

Casual Listener

Hi! I'm trying to change my password but i ge a message saying my email is already used ... and i can't! hope you can help me! Thanks!

fenriquez

Casual Listener

271 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

spotify thinks I'm still abroad...issue changing country

Hi, I recently returned home from 6 weeks in the UK. I'm a free user, and while I was in the UK I had changed my country profile to be the UK so that I could continue using spotify abroad. However, now that I'm home in the US, spotify won't recognize...

Newbie

Hi, I recently returned home from 6 weeks in the UK. I'm a free user, and while I was in the UK I had changed my country profile to be the UK so that I could continue using spotify abroad. However, n...

Peter__

Community Legend

635 Views

3 replies

0 likes

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  • 3 replies
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Facebook and account problems

I subscribe to spottify unlimited. I recently linked my account to Facebook, big mistake! I treid to remove this, but it didn't work. Now all it has done is removed by subscription. I am paying money and only getting the free spotify. I was my unlimi...

Newbie

I subscribe to spottify unlimited. I recently linked my account to Facebook, big mistake! I treid to remove this, but it didn't work. Now all it has done is removed by subscription. I am paying money...

Liam

Community Legend

287 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Double bought

I bought music twice, because I thought he did not download music. Can I get the money back?

Casual Listener

I bought music twice, because I thought he did not download music. Can I get the money back?

hoopwde

Casual Listener

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Premiumaccount nach Testphase! Welche Kosten kommen auf mich zu?

Nun ja ich finde Spotify echt geil, leider bin ich viel unterwegs und möchte mir einen Premium Acc machen.. Jedoch finde ich nirgends den Preis... Die ersten 30 Tage sind ja kostenlos, aber wenn ich das danach dann weiter nutzen möchte WAS KOSTET MIC...

Newbie

Nun ja ich finde Spotify echt geil, leider bin ich viel unterwegs und möchte mir einen Premium Acc machen.. Jedoch finde ich nirgends den Preis... Die ersten 30 Tage sind ja kostenlos, aber wenn ich ...

722 Views

0 replies

0 likes

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Solved!! Paid for premium but didnt get any

Hi I lost my visa card and forgot to change to my new number here så my spotify went back to free. Did resubscribe today and i always get the premium directly but i haven't got any yet. Whats wrong ? I have been charged and got a receipt and the site...

Casual Listener

Hi   I lost my visa card and forgot to change to my new number here så my spotify went back to free. Did resubscribe today and i always get the premium directly but i haven't got any yet. Wh...

Jackliveshere82

Newbie

726 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Need to transfer premium membership to new fb acct

i cancelled my facebook account last week and found out that it deactivates spotify. I created a new account and I understand that data cant be moved to a new account, but I at least need my premium membership transferred to the new account. Please a...

Regular

i cancelled my facebook account last week and found out that it deactivates spotify.  I created a new account and I understand that data cant be moved to a new account, but I at least need my pr...

Sam

Spotify

3538 Views

12 replies

1 likes

  • 3538 Views
  • 12 replies
  • 1 likes

Solved!! USA account in USA but cannot login

Can't login anymore and get error of my country not matching my profile yet both match, Please help.

Regular

Can't login anymore and get error of my country not matching my profile yet both match, Please help.

Rocio

Spotify Legend

649 Views

6 replies

0 likes

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  • 6 replies
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DISGRACE!!!!!!!!!!!! Temporarily deactivating FB revokes Spotify access

I decided I wanted a break from Facebook so I deactivated my account with the view of coming back in a month or so when I've had a detox from the endless pointless friend requests, annoying people I haven't spoken to in months spewing crap down my ne...

Visitor

I decided I wanted a break from Facebook so I deactivated my account with the view of coming back in a month or so when I've had a detox from the endless pointless friend requests, annoying people I ...

Goodman

Spotify Legend

449 Views

1 replies

0 likes

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  • 1 replies
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Duplicate Accounts - No response from email support yet

Spotify had some sort of hiccup the other night, and I now have two Spofity accounts connected to my Facebook account. One is a free account running a two day trial, the other is the premium account I've been using for months. I want this new, accide...

Visitor

Spotify had some sort of hiccup the other night, and I now have two Spofity accounts connected to my Facebook account.  One is a free account running a two day trial, the other is the premium ac...

179 Views

0 replies

0 likes

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Solved!! Playlists gone missing

All of my playlists on my pc is gone. They are still on my phone though. Is there a way to get them back on the pc?

Casual Listener

All of my playlists on my pc is gone. They are still on my phone though. Is there a way to get them back on the pc?

Peter__

Community Legend

989 Views

17 replies

0 likes

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  • 17 replies
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**Help**Premium update, but forgot my password, do not have access to registered e-mail address

Hi, can someone help me?? I already wrote severeal support e-mails but no answer... (or maybe the answer / Status goes to the e-mail address I can not access anymore). I am soooo sad! I really want premium subscription. Originally I registered via fa...

Casual Listener

Hi,   can someone help me?? I already wrote severeal support e-mails but no answer... (or maybe the answer / Status goes to the e-mail address I can not access anymore). I am soooo sad! I ...

angelsig76

Newbie

608 Views

4 replies

0 likes

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  • 4 replies
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Favorite songs to never forget, gets forgotten

Hello I have been quite a Spotify fan since it came out, and I have been putting all my favorite songs to my starred playlist, but songs go missing - and yesterday i saw that to songs i had just liked wen't missing. I know that if you loose your lice...

Music Fan

Hello   I have been quite a Spotify fan since it came out, and I have been putting all my favorite songs to my starred playlist, but songs go missing - and yesterday i saw that to songs i ha...

Jude

Spotify Legend

479 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

trying to buy ecard but keep receiving error message

Every time I enter my payment information, the website takes me to a screen that says "Error in request". I am buying this as a birthday gift for someone. I didn't anticipate that the website would have problems and wanted them to recieve the ecard o...

Casual Listener

Every time I enter my payment information, the website takes me to a screen that says "Error in request". I am buying this as a birthday gift for someone. I didn't anticipate that the website would h...

Liam

Community Legend

1538 Views

8 replies

0 likes

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  • 8 replies
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Disable purchasing

Is there any way to completely disable purchasing on my spotify account? Not just hiding the button, completely disabling it. I plan to go on to premium and I buy music from other sources any way. Seems like it is way too easy to purchase, should at ...

Newbie

Is there any way to completely disable purchasing on my spotify account? Not just hiding the button, completely disabling it. I plan to go on to premium and I buy music from other sources any way. Se...

328 Views

0 replies

0 likes

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Multiple artist name issue + Facebook page music linked catalog issue

Hi!There are 2 artists named Goloka.The album linked below is the only one attached to our group.It would be very nice to get away from the link with the other group if possible.And also, to get the music into our facebook page.Could you help out ple...

Casual Listener

Hi! There are 2 artists named Goloka. The album linked below is the only one attached to our group. It would be very nice to get away from the link with the other group if possible. And also, to ...

thecastrosmusic

Newbie

526 Views

1 replies

1 likes

  • 526 Views
  • 1 replies
  • 1 likes

can't access playlists

I'm trying to access my playlists via iPad and it looks like they've been wiped out. i don't understand what's going on. Anyone have any ideas?

Music Fan

I'm trying to access my playlists via iPad and it looks like they've been wiped out. i don't understand what's going on. Anyone have any ideas?

Sam

Spotify

584 Views

3 replies

0 likes

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  • 3 replies
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HELP! Can't access playlist offline.

Up until last weekend, I have been able to listen to my playlist offline (subscribe because our cabin doesn't have an internet connection.) I am not getting a message that says my 30 hours of offline use have expired. I have been using the offline mo...

Music Fan

Up until last weekend, I have been able to listen to my playlist offline (subscribe because our cabin doesn't have an internet connection.) I am not getting a message that says my 30 hours of offline...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes