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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421936 Views
  • 965 replies
  • 108 likes
  • Account
  • 421936 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186748 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186748 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103544 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103544 Views
  • 69 replies
  • 10 likes

Song Added to my Facebook that I never Listened To

Alright, so here's the thing I was on my Facebook wall just checking that everything was normal and I saw this on there: http://snapplr.com/k1kt Now the thing is I haven't used Spotify in about a month, and I sure don't listen to Kyle Park. It doesn'...

  • Casual Listener
  • Alright, so here's the thing I was on my Facebook wall just checking that everything was normal and I saw this on there: http://snapplr.com/k1kt Now the thing is I haven't used Spotify in abou...
  • MattSuda
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Solved!! paying to listen to music i already have

I don't understand why I have to pay money to listen to a playlist that's already there or to listen to an album if its free on my computer. If all I can access is the radio then im going to unsubscribe from spotify and stick with pandora.

  • Newbie
  • I don't understand why I have to pay money to listen to a playlist that's already there or to listen to an album if its free on my computer. If all I can access is the radio then im going to unsubscr...
  • MattSuda
  • Spotify Star
  • 410 Views
  • 2 replies
  • 0 likes
  • 410 Views
  • 2 replies
  • 0 likes

Paid for 9.99$ a month account... Can't even access it.

Ok, This is the 2nd time this has happened, I have been paying for a premium account for some time now. I really wish there was a number to call or something other than email because this is very frustrating. I tried to link my email to my facebook, ...

  • Visitor
  • Ok, This is the 2nd time this has happened, I have been paying for a premium account for some time now. I really wish there was a number to call or something other than email because this is very fru...
  • user-removed
  • Not applicable
  • 531 Views
  • 4 replies
  • 0 likes
  • 531 Views
  • 4 replies
  • 0 likes

accountsettings

today i changed a setting via preferences menu on my mac. It was something like ' not connect to facebook' . I wanted te try it, and reasonend that i could switch back. But wat happend was very rigorous. First when I logged in, the programm started a...

  • Newbie
  • today i changed a setting via preferences menu on my mac. It was something like ' not connect to facebook' . I wanted te try it, and reasonend that i could switch back. But wat happend was very rig...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

User name, Email address, and facebook accounts all different?

When i first signed up for spotify, i noticed that if you log in under your e-mail, as apposed to your user name, you would have 2 seperate accounts for the same person. So my XXXXXX@gmail.com would be empty, when I log into Huskerarob account (usern...

  • Newbie
  • When i first signed up for spotify, i noticed that if you log in under your e-mail, as apposed to your user name, you would have 2 seperate accounts for the same person.  So my XXXXXX@gmail.com ...
  • Stupify
  • Community Legend
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

Change password

I want to change the password on my Spotify account so that it isn't the same as my Facebook one, that way I can give my family my password whilst keeping my facebook one private. Does anybody know how I can do this? Pretty frustrating they have to b...

  • Newbie
  • I want to change the password on my Spotify account so that it isn't the same as my Facebook one, that way I can give my family my password whilst keeping my facebook one private.   Does any...
  • ashlirobinson
  • Newbie
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes

2 years of spotify - My feedback

I tried Spotify for the first time 2 years ago, and I was instantly hooked. Within two hours I had a spotify premium account and within a few weeks I even invested in a new stereo and a good DAC. I basically use it for hours every day and for the mos...

  • Casual Listener
  • I tried Spotify for the first time 2 years ago, and I was instantly hooked. Within two hours I had a spotify premium account and within a few weeks I even invested in a new stereo and a good DAC. I b...
  • Gabe88
  • Casual Listener
  • 576 Views
  • 3 replies
  • 2 likes
  • 576 Views
  • 3 replies
  • 2 likes

Forcing FaceBook login to create new accounts - a catasrophic error in judgement!

I have been a premium member more or less since Spotify started in the Nordics. Now, in order I presume to help the failed FB IPO and as "pay back" for getting a large influx of FB users when launching in the US, Spotify has decided to offend and put...

  • Casual Listener
  • I have been a premium member more or less since Spotify started in the Nordics. Now, in order I presume to help the failed FB IPO and as "pay back" for getting a large influx of FB users when launchi...
  • Stupify
  • Community Legend
  • 709 Views
  • 1 replies
  • 2 likes
  • 709 Views
  • 1 replies
  • 2 likes

Solved!! Starting your account with Spotify; avoiding legal risks....

Hello, I must say that Spotify seems a very nice music alternative but I want to highlight the way Spotify works (for newbies) is not very clear nor 'customer friendly'... I've started my Spotify account here today as my present internet provider has...

  • Casual Listener
  • Hello,   I must say that Spotify seems a very nice music alternative but I want to highlight the way Spotify works (for newbies) is not very clear nor 'customer friendly'...   I've ...
  • Gaytan
  • Casual Listener
  • 3121 Views
  • 4 replies
  • 0 likes
  • 3121 Views
  • 4 replies
  • 0 likes

One year??

Hi, I hope someone can help me because this is weird. I have an Spotify Premium subscribtion. It runs for almost 2 years now and every month i have to pay 9,99. Now suddenly, the website says i bought i YEAR-SUBSCRIPTION for 119,88 euro and the money...

  • Casual Listener
  • Hi,   I hope someone can help me because this is weird. I have an Spotify Premium subscribtion. It runs for almost 2 years now and every month i have to pay 9,99. Now suddenly, the website s...
  • dennusb
  • Casual Listener
  • 704 Views
  • 3 replies
  • 0 likes
  • 704 Views
  • 3 replies
  • 0 likes

Premium account includes ad popup

Hello, I've been a Spotify user since beta and recently after one update there is one popup that open every single time I am starting Spotify. It's surely an ad about a Spotify feature, that you can add others playlists but it's super super annoying ...

  • Music Fan
  • Hello,   I've been a Spotify user since beta and recently after one update there is one popup that open every single time I am starting Spotify. It's surely an ad about a Spotify feature, th...
  • Rocio
  • Spotify Legend
  • 827 Views
  • 4 replies
  • 1 likes
  • 827 Views
  • 4 replies
  • 1 likes

how can i gets songs

yesterday i buy a gift card (10£) and i will to get 15traks for it. I have redeem it but when i try to download it wil have me to type in my credit card

  • Casual Listener
  • yesterday i buy a gift card (10£) and i will to get 15traks for it. I have redeem it but when i try to download it wil have me to type in my credit card
  • Liam
  • Community Legend
  • 472 Views
  • 8 replies
  • 0 likes
  • 472 Views
  • 8 replies
  • 0 likes

Payment Hasn't Stopped!

So 3 months ago I had an unlimited account. I then decided to switch my account so I could log in with my facebook details. When I did this I stopped receiving the Unlimited service, and assumed that the other account had been closed as there was no ...

  • Visitor
  • So 3 months ago I had an unlimited account. I then decided to switch my account so I could log in with my facebook details. When I did this I stopped receiving the Unlimited service, and assumed th...
  • user-removed
  • Not applicable
  • 635 Views
  • 11 replies
  • 1 likes
  • 635 Views
  • 11 replies
  • 1 likes

So after 48 hours, my android app will no longer work without paying?

Thats the deal huh? Im going back to slacker. At least I can customize my radio stations and listen for free. Ill deal with the ads instead, because paying for an app like this when there are others like Pandora and Slacker is idiotic. Maybe Ill come...

  • Newbie
  • Thats the deal huh? Im going back to slacker. At least I can customize my radio stations and listen for free. Ill deal with the ads instead, because paying for an app like this when there are others ...
  • Liam
  • Community Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

removing friends from spotify

how do you remove friends from spotify and a photo of a friend in my top right hand corner of my page

  • Casual Listener
  • how do you remove friends from spotify and a photo of a friend in my top right hand corner of my page
  • Sam
  • Spotify
  • 4054 Views
  • 7 replies
  • 0 likes
  • 4054 Views
  • 7 replies
  • 0 likes

Hello

I want to get spotify premium, But I can't because my bank doesn't allow me to register my bank card.. How do I do...

  • Newbie
  • I want to get spotify premium, But I can't because my bank doesn't allow me to register my bank card.. How do I do...
  • Jude
  • Spotify Legend
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Spotify Crashes Every Time I Log In

This has never happened before, and I do not have a Facebook account. Description When I log onto Spotify, the application starts and then crashes after about 2 seconds. A more detailed description, using numbered steps 1. Add username and password a...

SpotifyError.png
  • Regular
  • This has never happened before, and I do not have a Facebook account.   Description When I log onto Spotify, the application starts and then crashes after about 2 seconds.   A mor...
  • VinnySalvatore
  • Regular
  • 292 Views
  • 6 replies
  • 0 likes
  • 292 Views
  • 6 replies
  • 0 likes

Solved!! Lost music added since 7.july and can't add new

Hey the other day I logged into spotify and I see that all the songs I have added since july the 7th are gone. makes me quite since it is a lot of songs that I can't just recall out of my head. Also now I can't add new songs to my list :S. Any way to...

  • Casual Listener
  • Hey the other day I logged into spotify and I see that all the songs I have added since july the 7th are gone. makes me quite since it is a lot of songs that I can't just recall out of my head. Als...
  • jeffhh
  • Casual Listener
  • 412 Views
  • 2 replies
  • 0 likes
  • 412 Views
  • 2 replies
  • 0 likes

Premium wont work on my Iphone and iPad

two days ago my premium stopped working on my iphone and Ipad. on my computer it tells me i have a premium account. But on my phone and ipad tells me i dont and it tells me that i need to order premium. whats going on here? Please fix my account than...

  • Newbie
  • two days ago my premium stopped working on my iphone and Ipad. on my computer it tells me i have a premium account. But on my phone and ipad tells me i dont and it tells me that i need to order premi...
  • meahtenoha
  • Spotify
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

My password does not work on any device (iPhone, iPad, Sonos, Mac)...

...even after resetting the password multiple times. Once I've reset the password the new password works on the Spotify website, but not on any of my devices...and once I logoff the website and try to login, it no longer allows my new password to log...

  • Newbie
  • ...even after resetting the password multiple times. Once I've reset the password the new password works on the Spotify website, but not on any of my devices...and once I logoff the website and ...
  • nonzer0
  • Newbie
  • 565 Views
  • 2 replies
  • 0 likes
  • 565 Views
  • 2 replies
  • 0 likes