Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 427 Views
  • 0 replies
  • 7 likes
  • Security
  • 427 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439977 Views
  • 970 replies
  • 108 likes
  • Account
  • 439977 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195432 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195432 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106902 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106902 Views
  • 70 replies
  • 11 likes

Wrong Password and/or Username???

HELP! I can't log in to Spotify.....I login via Facebook and I know my password and username are correct (they haven't ever changed), but I still can't log in. Is anyone else having problems???

  • Newbie
  • HELP!  I can't log in to Spotify.....I login via Facebook and I know my password and username are correct (they haven't ever changed), but I still can't log in.  Is anyone else having probl...
  • at77
  • Newbie
  • 2107 Views
  • 6 replies
  • 1 likes
  • 2107 Views
  • 6 replies
  • 1 likes

Have been charged twice

Hello, Who can help. I have bought 25 songs but invoiced for 50. I see 2 ID-Numbers with the same amount in my account. What's wrong! Thanks

  • Newbie
  • Hello, Who can help. I have bought 25 songs but invoiced for 50. I see 2 ID-Numbers with the same amount in my account. What's wrong!   Thanks
  • Richard
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! Spotify account synced to incorrect Facebook account

Recently I logged onto my Spotify on my home computer to find out that it is showing my friend's facebook instead of my own. This only happened after I logged onto my Spotify via a friend's iPhone. Everything is identical to my own, i.e. the playlist...

  • Newbie
  • Recently I logged onto my Spotify on my home computer to find out that it is showing my friend's facebook instead of my own.  This only happened after I logged onto my Spotify via a friend's iPh...
  • Liam
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

left facebook - who to switch to user/password authentication

hi i have decided to leave facebook. as my spotify account is linked to my facebook account i would like to know if it is possible to change the authentication method to username / password ? or do i also have to quit my spotify premium account and a...

  • Newbie
  • hi   i have decided to leave facebook. as my spotify account is linked to my facebook account i would like to know if it is possible to change the authentication method to username / passwor...
  • Liam
  • Community Legend
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Puerto Rico vs. Spotify Free

I've been a free user of Spotify -- as have many of my friends -- here in Puerto Rico for some time. None of us have had an issue playing music as a free user until recently, I get an error message saying that my 14 days for listening abroad have end...

  • Newbie
  • I've been a free user of Spotify -- as have many of my friends -- here in Puerto Rico for some time. None of us have had an issue playing music as a free user until recently, I get an error message s...
  • 745 Views
  • 0 replies
  • 4 likes
  • 745 Views
  • 0 replies
  • 4 likes

Delete my spotify account

I have spotify account with Facebook. I sent 2 messages to customer support already. How do I delete my account? I would appreciate it.

  • Visitor
  • I have spotify account with Facebook. I sent 2 messages to customer support already. How do I delete my account? I would appreciate it.
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Moderator, how do I re-sync my playlist?

Hello, My entire playlist is currently not synched anymore. When I choose a song to play I get this message: "Track only available online" "This track is not synced and not available offline. Do you want to turn off offline mode and try to go online?...

  • Music Fan
  • Hello,   My entire playlist is currently not synched anymore. When I choose a song to play I get this message:   "Track only available online" "This track is not synced and not av...
  • superwhy
  • Music Fan
  • 2052 Views
  • 9 replies
  • 1 likes
  • 2052 Views
  • 9 replies
  • 1 likes

Mp3 mute at 3:50 on 4:37

Hello The song : Supreme humanism of megalomania from the artist Nile is mute at 3:50. I buy this song a week ago, i've just delete this from my computer for download it again then i overview that song is not full online too !

  • Newbie
  • Hello   The song   :  Supreme humanism of megalomania   from   the artist  Nile   is mute at 3:50.   I buy this song a week ago,&nb...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

premium disappeard

I have had premium for about half a year, and now i am suddenly a free user, and unable to pay for another month. The card is fine nd all that, and I have tried logging in and out, but it does not work. This also happened the 11/12 of march 2012, and...

  • Regular
  • I have had premium for about half a year, and now i am suddenly a free user, and unable to pay for another month. The card is fine nd all that, and I have tried logging in and out, but it does not wo...
  • Ebb_10
  • Regular
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

get rid of spotify

how can i delete/uninstall/cancel spotify completely from my computer?

  • Casual Listener
  • how can i delete/uninstall/cancel spotify completely from my computer?
  • user-removed
  • Not applicable
  • 2194 Views
  • 4 replies
  • 0 likes
  • 2194 Views
  • 4 replies
  • 0 likes

paypal

opgelost

  • Newbie
  • opgelost
  • tuppence-strum
  • Newbie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Double bought

I bought music twice, because I thought he did not download music. Can I get the money back?

  • Casual Listener
  • I bought music twice, because I thought he did not download music. Can I get the money back?
  • hoopwde
  • Casual Listener
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

forgotten email but still know my password

Hi out there, my daughter has forgotten her email-address for access via spotify, and now we cannot cancel the subscription. Password is no problem. Any ideas?

  • Newbie
  • Hi out there, my daughter has forgotten her email-address for access via spotify, and now we cannot cancel the subscription. Password is no problem. Any ideas?
  • Richard
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Cancelled Subscription Yet Charged and Subscription Still Active

I cancelled my subscription before the end of the trial period, or at least I thought I was successful cancelling the account. And now I was just charged for this service. I don't want to pay for spotify and I need a refund... Someone help!!

  • Casual Listener
  • I cancelled my subscription before the end of the trial period, or at least I thought I was successful cancelling the account.  And now I was just charged for this service.   I don't wa...
  • Liam
  • Community Legend
  • 277 Views
  • 5 replies
  • 0 likes
  • 277 Views
  • 5 replies
  • 0 likes

Solved!! Upgrading and Playlists

I am going to upgrade from the free access of Spotify to unlimited, will i lose current playlists and starred items when i upgrade? Thanks Mark

  • Casual Listener
  • I am going to upgrade from the free access of Spotify to unlimited, will i lose current playlists and starred items when i upgrade?   Thanks Mark
  • Liam
  • Community Legend
  • 303 Views
  • 3 replies
  • 0 likes
  • 303 Views
  • 3 replies
  • 0 likes

I´m invisible...

I have started my account through Facebook, and it looks like I´m logged in as my ordinary name. But no one can find me through my name. I see on the Spottily website that I have a username in a lot of numbers, but these I can´t change. I have a play...

  • Casual Listener
  • ...ot of numbers, but these I can´t change. I have a playlist, and that´s also not found if you search on that name. How do I get "public"?
  • Liam
  • Community Legend
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

I can't change my pwd!

Hi! I'm trying to change my password but i ge a message saying my email is already used ... and i can't! hope you can help me! Thanks!

  • Casual Listener
  • Hi! I'm trying to change my password but i ge a message saying my email is already used ... and i can't! hope you can help me! Thanks!
  • fenriquez
  • Casual Listener
  • 192 Views
  • 3 replies
  • 0 likes
  • 192 Views
  • 3 replies
  • 0 likes

Almost double screw over.

So I went for the month trial to see what all the glory is about. Premium service was satisfying but I stopped using it about a week later and soon forgot about the subscription. In affect it overdrew a bank account Paypal was still linked to and ove...

  • Newbie
  • So I went for the month trial to see what all the glory is about. Premium service was satisfying but I stopped using it about a week later and soon forgot about the subscription. In affect it ov...
  • meahtenoha
  • Spotify
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

Spotify is unable to charge me for another month of Premium

I have tried several times to pay for another month of Spotify Premium but I keep getting the message that Spotify is unable to withdraw funds from my account. My card is not expired, I have enough funds on my account and there was no problem when I ...

  • Casual Listener
  • I have tried several times to pay for another month of Spotify Premium but I keep getting the message that Spotify is unable to withdraw funds from my account. My card is not expired, I have enough f...
  • neo-x
  • Community Legend
  • 798 Views
  • 16 replies
  • 0 likes
  • 798 Views
  • 16 replies
  • 0 likes

I can log in to the website and to Facebook but not the computer app

I did this using the same login and password I did remove spotify from my page but I reenabled it

  • Newbie
  • I did this using the same login and password I did remove spotify from my page but I reenabled it 
  • neo-x
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes