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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1503 Views
  • 0 replies
  • 7 likes
  • Security
  • 1503 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445409 Views
  • 970 replies
  • 108 likes
  • Account
  • 445409 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198799 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198799 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108112 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108112 Views
  • 70 replies
  • 11 likes

Monthly payment taken twice

I just made my payment for the premium an you have debited my account twice. Please can you fix this thanks

  • Newbie
  • I just made my payment for the premium an you have debited my account twice. Please can you fix this thanks
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Spotify Sample Rate

Hi, would anyone know what the sample rate and resolution is on the premium 320 kpbs spotify files. Is the resolution and sample rate 44.1 / 16bit or something higher than that? Any information would be appreciated. Thanks

  • Newbie
  • Hi, would anyone know what the sample rate and resolution is on the premium 320 kpbs spotify files. Is the resolution and sample rate 44.1 / 16bit or something higher than that? Any information would...
  • SFYlat
  • Casual Listener
  • 2368 Views
  • 1 replies
  • 2 likes
  • 2368 Views
  • 1 replies
  • 2 likes

Can't get spotify premium- payment problems

I recently purchased spotify unlimited, but it was not what I was looking for, so I canceled my subscription. After further consideration, I decided that I wanted to buy spotify premium. I tried to upgrade, but I was unable to because I had no paymen...

  • Newbie
  • I recently purchased spotify unlimited, but it was not what I was looking for, so I canceled my subscription. After further consideration, I decided that I wanted to buy spotify premium. I tried to u...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Please? pretty please?

Hi I know this ay sound stupid, but today I bought Spottily premium for one month and I got it as receipt. Now I somehow managed to loose that receipt, and that made me extremely pissed. I know I should have taken more care of it, but please, hear me...

  • Gig Goer
  • Hi   I know this ay sound stupid, but today I bought Spottily premium for one month and I got it as receipt. Now I somehow managed to loose that receipt, and that made me extremely pissed. I...
  • hatsjer
  • Gig Goer
  • 398 Views
  • 2 replies
  • 0 likes
  • 398 Views
  • 2 replies
  • 0 likes

Very Urgent Regarding Fraudulent Activity on my account

I have had a spotify premium subscription for ages now and this gives me the ability to listen to any music when I want to by streaming the songs on my Ipod Touch. In the early hours of this morning there was a download of 1 song at a price of 1.15, ...

  • Casual Listener
  • I have had a spotify premium subscription for ages now and this gives me the ability to listen to any music when I want to by streaming the songs on my Ipod Touch. In the early hours of this morning ...
  • Liam
  • Community Legend
  • 776 Views
  • 8 replies
  • 1 likes
  • 776 Views
  • 8 replies
  • 1 likes

Anti-Piracy hiss present on Sinead O’Connor's How About I Be Me (And You Be You)?

Sinead O’Connor – How About I Be Me (And You Be You)? This album has a short burst of white noise every minute or so over every track on the album. This seems to me to be a sort of anti-piracy measure and makes me think that this version that has bee...

  • Regular
  • Sinead O’Connor – How About I Be Me (And You Be You)?   This album has a short burst of white noise every minute or so over every track on the album.  This seems to me to be a sort of a...
  • Sam
  • Spotify
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Direct Debit cancelled

Hi. I have had Spotify Premium for over a year now, paid via Direct Debit all the time. How can it be I have to pay monthly now? It worked perfectly before, no problems with payments whatsoever. Will it ever return? Paying per month is not ideal, nei...

  • Casual Listener
  • Hi.   I have had Spotify Premium for over a year now, paid via Direct Debit all the time. How can it be I have to pay monthly now?   It worked perfectly before, no problems with p...
  • Sam
  • Spotify
  • 2720 Views
  • 3 replies
  • 0 likes
  • 2720 Views
  • 3 replies
  • 0 likes

Solved!! Windows XP Spotify client - won't login ("Logging In" spins endlessly)

I can login via the web-page on the same machine, but through the Spotify Windows client, the login does not work. The "Logging In..." message icon spins endlessly and never completes the login. FYI: Windows XP/SP3 with all patches. Turned-off Antivi...

  • Casual Listener
  • I can login via the web-page on the same machine, but through the Spotify Windows client, the login does not work.  The "Logging In..." message icon spins endlessly and never completes the login...
  • kpaul2020
  • Casual Listener
  • 1299 Views
  • 1 replies
  • 0 likes
  • 1299 Views
  • 1 replies
  • 0 likes

Change Facebookacount

By accident my work-fb was connected to our private spotify. How do I change to my wifes fb?

  • Newbie
  • By accident my work-fb was connected to our private spotify. How do I change to my wifes fb?
  • Stupify
  • Community Legend
  • 359 Views
  • 3 replies
  • 0 likes
  • 359 Views
  • 3 replies
  • 0 likes

My playlists have gone and old ones returned!

Can anyone help, I had loads of new music and it's completely dissapeared and been replaced by old playlists which I don't want!

  • Casual Listener
  • Can anyone help, I had loads of new music and it's completely dissapeared and been replaced by old playlists which I don't want!
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

re accessing my premium account after card details changed

I have been a premium subscriber for a long time now. My card details have recently changed so I have updated my account with the new one. The problem is this has reduced me to a free subscription in the mean time and I cant see how i can reactivate ...

  • Newbie
  • I have been a premium subscriber for a long time now. My card details have recently changed so I have updated my account with the new one. The problem is this has reduced me to a free subscription in...
  • EmmaCostello33
  • Casual Listener
  • 260 Views
  • 3 replies
  • 0 likes
  • 260 Views
  • 3 replies
  • 0 likes

Treated as New Account after FB password Change

Dear Spotify Team, I just changed my FB password as I do every other month. On loading my account I was prompted to enter my new credentials into Spotify. My old handle - AtomicLuLu was replaced with my name (FB) and I was treated as a new user with ...

  • Newbie
  • Dear Spotify Team,   I just changed my FB password as I do every other month. On loading my account I was prompted to enter my new credentials into Spotify. My old handle - AtomicLuLu was repl...
  • Richard
  • Community Legend
  • 883 Views
  • 4 replies
  • 1 likes
  • 883 Views
  • 4 replies
  • 1 likes

i have the same problem

Can you disconnect the Facebook account attached to this Spotify account?

  • Casual Listener
  • Can you disconnect the Facebook account attached to this Spotify account?
  • cloudsk
  • Casual Listener
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

My profile/ account won't update after purchased premium

Unfortunately spotify couldn't withdraw my card for the last month, because my card had been hacked. It resulted in degrading to SP FREE . I now got a new visa and I subscribed a premium membership on Friday 10th. But my account is still in FREE mode...

  • Newbie
  • Unfortunately spotify couldn't  withdraw my card for the last month, because my card had been hacked.  It resulted in degrading to SP FREE . I now got a new visa and I subscribed a premium ...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Spotify and New Facebook profile

Hello , I have a problem I have a spotify premium profile and I have just create a new Facebook profile and I want to keep spotify but not with my old facebook profile what can I do?

  • Newbie
  • Hello , I have a problem I have a spotify premium profile and I have just create a new Facebook profile and I want to keep spotify but not with my old facebook profile what can I do?   &nb...
  • Viktor-Saint
  • Newbie
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

Gift Card, can it be redeemed if using direct debit

What happens if I've got a Direct Debit subscription and somebody buys me a Spotify Gift Card? Is there any way of using the Gift Card for a month's (or two months', depending on the level of membership) subscription or does the Direct Debit just con...

  • Newbie
  • What happens if I've got a Direct Debit subscription and somebody buys me a Spotify Gift Card? Is there any way of using the Gift Card for a month's (or two months', depending on the level of members...
  • Liam
  • Community Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

'Spotify has been unable to withdraw payment' BUT I pay using a working Paypal account!?

I subscribe to Spotify Premium using Paypal but it's telling me there's an issue with my payment details. I've logged into my Paypal address and it seems to be fine. Help?

  • Newbie
  • I subscribe to Spotify Premium using Paypal but it's telling me there's an issue with my payment details. I've logged into my Paypal address and it seems to be fine. Help?
  • meahtenoha
  • Spotify
  • 488 Views
  • 3 replies
  • 0 likes
  • 488 Views
  • 3 replies
  • 0 likes

Otros Aires tracks disappeared?

Hi I just noticed that my Otros Aires playlist has had about four or five tracks mysteriously disappear. I think it's because you've removed two of their albums from your catalogue. It's a real shame because two of those tracks are my favourites. Is ...

  • Newbie
  • Hi   I just noticed that my Otros Aires playlist has had about four or five tracks mysteriously disappear. I think it's because you've removed two of their albums from your catalogue. &nbs...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Changed password and now desktop player stays "Offline"

I had to change my password today and now can log into this website but my desktop player won't let me use anything other than "Offline Mode". I don't see anywhere to enter my new password in the desktop program so that I can take advantage of the 4....

  • Newbie
  • I had to change my password today and now can log into this website but my desktop player won't let me use anything other than "Offline Mode". I don't see anywhere to enter my new password in the des...
  • meahtenoha
  • Spotify
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

Can I delete offline content myself?

Hi, I think I might have pressed the offline availability on 2 PC's where I did not even want that, I just wanted the content to be available on my Iphone. I can't find out if one or two tracks have been made available offline, but I did get a messag...

  • Newbie
  • Hi,   I think I might have pressed the offline availability on 2 PC's where I did not even want that, I just wanted the content to be available on my Iphone. I can't find out if one or two...
  • Liam
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes