Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I redeemed a spotify premium code a few hours ago but I cant even listen to music, I dont know whats wrong and I have tried everything
Hello! I just (3h ago) activated a Spotify gift card I got from a friend and I chose the Spotify Premium option. However, it keeps saying that I need a Spotify Premuim subscribtion in order to use the mobile application for the iPhone. I have tried a...
I am trying to suscribe to premium account but as my country and postcodes are wrong my Visadebit card doesnt go through. How can I change my country. Thanks much ofr your help. R.
2 weeks ago I signed in and cancelled my subs as I can't afford to use it on premium anymore. I logged in today (which is the end date) and there is NO sign of my request and it now says that my subs will end on the 12th of October! They bloody well ...
Could a moderator or something on here please inform me on how to get rid of this idiot at my last place of work that keeps using my account. Its really getting irritating .
Hi there,I have a small problem on my account, everything ( except my stared songs/ playlists) have been deleted. I have no idea what happened, I logged in as I do almost ever day but today there's nothing left.I am a premium user so Any ideas on wha...
Hallo, Laatst heb ik twee premium codes voor 3 maanden gekocht via spotify. Ik heb er een gebruikt en nu de ander wil activeren doet hij het niet. De een was een giftcard die je voor ieder account kon gebruiken (heb ik eerst geactiveerd), en de ander...
Hello, Ik bought 2 premium codes for 3 months, apparently activated them both but i only got 3 months of premium spotify... When i try to contact spotify i get an auto reply that tells me to go to the FAQ's which cant help me. How do i get what i pai...
I just signed up for premium and paid using paypal but I can not find my premium code so that I can start listening to music. Please help
This is what happens when I try to change my country even though I live in the UK.
I dont have a membership.. .. but I thouhgt i could still buy songs ..can I ?.....and what prompt do i go to to do that..???
Hi Can you please help me. I accidentally deleted the list I have been working a lot on for my friends wedding... I was just going to send it to them. Is there any chance that I can get it back?? No subscribers... /desperate
I received an email from Virgin Media confirming that my free use of spotify premium was about to end today 11th Sept 2012. I logged onto the 'my virgin media' site today and 'appeared' to successfully upgrade the account to the £9.99 per month premi...
I have purchased music on premium but cannot find it anywhere on my computer where is it???
I accidentally unlinked Facebook from my account which now means I cannot access it. I think the account was set up using Facebook originally and now I seem to have deleted my information. I have tried to log in again, and have done so using the same...
Hello, I just joined under the free 30 day premium offer and I am really nervous seeing the posts that mention lousy customer service. That makes me very very nervous. Is that still the case?
today I received a mail telling me that my premium trial subscription has expired, with a kind offer to prolong it with another period of 30 days for free. Great, I thought, let's go for it. Well, it turns out that when I press the button and log in ...
Hey all, I have had Spotify for almost a year now (free version for Mac) everything is up to date and no problems loggin in or anything, but I can not get out of Offline mode. It just happened today and i tried reinstalling and all that other problem...
Hola, De un día para otro me han "desaparecido" un montón de suscriptores de varias de mis listas publicadas...¿¿??
Hola, He estado pagando desde hace más de un año ppor Spotify Premium y de repente me han dejado de facturar al banco y me he quedado sin este servicio.......Alguien me puede explicar qué ha pasado?