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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286820 Views

529 replies

34 likes

Account
Free
  • 286820 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13607 Views

6 replies

11 likes

Security
  • 13607 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540028 Views

990 replies

114 likes

Account
  • 540028 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129579 Views

74 replies

12 likes

Account
Login
Premium
  • 129579 Views
  • 74 replies
  • 12 likes

Recently bought Spotify Premium and am unable to access it on my computer.

I noticed that there were some problems recently regarding premium, but saw a post saying they were sorted out. I am, however, still having issues. I've tried all of the fixes I've found (logging off and back in, deleting my cache, etc.) but nothing ...

Newbie

I noticed that there were some problems recently regarding premium, but saw a post saying they were sorted out.  I am, however, still having issues.   I've tried all of the fixes I've f...

Brock106

Casual Listener

327 Views

2 replies

1 likes

  • 327 Views
  • 2 replies
  • 1 likes

Facebook/Spotify problems

Hello, I´ve struggled of this for so god darn long time now... Can someone tell me what to do? I have linked my facebook to spotify, so I sign it with facebook. Now, I want to delete my facebook account, but then I close my spotify aswell, or I cant ...

Newbie

Hello, I´ve struggled of this for so god darn long time now... Can someone tell me what to do? I have linked my facebook to spotify, so I sign it with facebook. Now, I want to delete my facebook acco...

Liam

Community Legend

258 Views

3 replies

0 likes

  • 258 Views
  • 3 replies
  • 0 likes

Premium problems

I redeemed a spotify premium code a few hours ago but I cant even listen to music, I dont know whats wrong and I have tried everything

Newbie

I  redeemed a spotify premium code a few hours ago but I cant even listen to music, I dont know whats wrong and I have tried everything  

155 Views

0 replies

0 likes

  • 155 Views
  • 0 replies
  • 0 likes

Premium not working

Hello! I just (3h ago) activated a Spotify gift card I got from a friend and I chose the Spotify Premium option. However, it keeps saying that I need a Spotify Premuim subscribtion in order to use the mobile application for the iPhone. I have tried a...

Casual Listener

Hello! I just (3h ago) activated a Spotify gift card I got from a friend and I chose the Spotify Premium option. However, it keeps saying that I need a Spotify Premuim subscribtion in order to use ...

Liam

Community Legend

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Payment and country settings

I am trying to suscribe to premium account but as my country and postcodes are wrong my Visadebit card doesnt go through. How can I change my country. Thanks much ofr your help. R.

Newbie

I am trying to suscribe to premium account but as my country and postcodes are wrong my Visadebit card doesnt go through. How can I change my country. Thanks much ofr your help. R.

Liam

Community Legend

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

What are you playing at!?

2 weeks ago I signed in and cancelled my subs as I can't afford to use it on premium anymore. I logged in today (which is the end date) and there is NO sign of my request and it now says that my subs will end on the 12th of October! They bloody well ...

Roadie

2 weeks ago I signed in and cancelled my subs as I can't afford to use it on premium anymore. I logged in today (which is the end date) and there is NO sign of my request and it now says that my subs...

pcoventry76

Roadie

213 Views

2 replies

0 likes

  • 213 Views
  • 2 replies
  • 0 likes

Someone Else Using My Spotify Account - KEEPS PAUSING MY MY MUSICCC

Could a moderator or something on here please inform me on how to get rid of this idiot at my last place of work that keeps using my account. Its really getting irritating .

Casual Listener

Could a moderator or something on here please inform me on how to get rid of this idiot at my last place of work that keeps using my account.  Its really getting irritating . 

HarrisonKjell

Casual Listener

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

deleted play list

Hi there,I have a small problem on my account, everything ( except my stared songs/ playlists) have been deleted. I have no idea what happened, I logged in as I do almost ever day but today there's nothing left.I am a premium user so Any ideas on wha...

Newbie

Hi there, I have a small problem on my account, everything ( except my stared songs/ playlists) have been deleted. I have no idea what happened, I logged in as I do almost ever day but today there's...

200 Views

0 replies

1 likes

  • 200 Views
  • 0 replies
  • 1 likes

Premium giftcards werken niet

Hallo, Laatst heb ik twee premium codes voor 3 maanden gekocht via spotify. Ik heb er een gebruikt en nu de ander wil activeren doet hij het niet. De een was een giftcard die je voor ieder account kon gebruiken (heb ik eerst geactiveerd), en de ander...

Casual Listener

Hallo,    Laatst heb ik twee premium codes voor 3 maanden gekocht via spotify. Ik heb er een gebruikt en nu de ander wil activeren doet hij het niet. De een was een giftcard die je voor...

user-removed

Not applicable

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Premium codes dont work/ how do ik contact spotify

Hello, Ik bought 2 premium codes for 3 months, apparently activated them both but i only got 3 months of premium spotify... When i try to contact spotify i get an auto reply that tells me to go to the FAQ's which cant help me. How do i get what i pai...

Casual Listener

Hello,    Ik bought 2 premium codes for 3 months, apparently activated them both but i only got 3 months of premium spotify... When i try to contact spotify i get an auto reply that t...

user-removed

Not applicable

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

premium code not found

I just signed up for premium and paid using paypal but I can not find my premium code so that I can start listening to music. Please help

Newbie

I just signed up for premium and paid using paypal but I can not find my premium code so that I can start listening to music. Please help

Jude

Spotify Legend

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Change Country Under Settings

This is what happens when I try to change my country even though I live in the UK.

Newbie

This is what happens when I try to change my country even though I live in the UK.

David

Spotify Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

buying songs

I dont have a membership.. .. but I thouhgt i could still buy songs ..can I ?.....and what prompt do i go to to do that..???

Newbie

I dont have a membership.. .. but I thouhgt i could still buy songs ..can I ?.....and what prompt do i go to to do that..???  

Stupify

Community Legend

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Help. My list for a wedding just got deleted

Hi Can you please help me. I accidentally deleted the list I have been working a lot on for my friends wedding... I was just going to send it to them. Is there any chance that I can get it back?? No subscribers... /desperate

Casual Listener

Hi   Can you please help me. I accidentally deleted the list I have been working a lot on for my friends wedding... I was just going to send it to them. Is there any chance that I can get it...

aberdoom

Casual Listener

252 Views

2 replies

0 likes

  • 252 Views
  • 2 replies
  • 0 likes

Virgin Media Free Period Upgraded to Premium But Not Working

I received an email from Virgin Media confirming that my free use of spotify premium was about to end today 11th Sept 2012. I logged onto the 'my virgin media' site today and 'appeared' to successfully upgrade the account to the £9.99 per month premi...

Newbie

I received an email from Virgin Media confirming that my free use of spotify premium was about to end today 11th Sept 2012. I logged onto the 'my virgin media' site today and 'appeared' to successful...

292 Views

0 replies

0 likes

  • 292 Views
  • 0 replies
  • 0 likes

where's my purchases

I have purchased music on premium but cannot find it anywhere on my computer where is it???

Newbie

I have purchased music on premium but cannot find it anywhere on my computer where is it???  

Sam

Spotify

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Urgent! Let me re-access my account before my downloads run out!

I accidentally unlinked Facebook from my account which now means I cannot access it. I think the account was set up using Facebook originally and now I seem to have deleted my information. I have tried to log in again, and have done so using the same...

Newbie

I accidentally unlinked Facebook from my account which now means I cannot access it. I think the account was set up using Facebook originally and now I seem to have deleted my information. I have tri...

Sam

Spotify

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Newbie Reading Posts Mentioning Lousy Customer Service

Hello, I just joined under the free 30 day premium offer and I am really nervous seeing the posts that mention lousy customer service. That makes me very very nervous. Is that still the case?

Casual Listener

Hello,   I just joined under the free 30 day premium offer and I am really nervous seeing the posts that mention lousy customer service. That makes me very very nervous.  Is that still ...

Sam

Spotify

397 Views

6 replies

0 likes

  • 397 Views
  • 6 replies
  • 0 likes

Solved!! Moving in circles - offer of another 30 days free trial denied

today I received a mail telling me that my premium trial subscription has expired, with a kind offer to prolong it with another period of 30 days for free. Great, I thought, let's go for it. Well, it turns out that when I press the button and log in ...

Newbie

today I received a mail telling me that my premium trial subscription has expired, with a kind offer to prolong it with another period of 30 days for free. Great, I thought, let's go for it.   ...

ruddhist

Regular

1604 Views

13 replies

0 likes

  • 1604 Views
  • 13 replies
  • 0 likes

Stuck in Offline mode

Hey all, I have had Spotify for almost a year now (free version for Mac) everything is up to date and no problems loggin in or anything, but I can not get out of Offline mode. It just happened today and i tried reinstalling and all that other problem...

Casual Listener

Hey all, I have had Spotify for almost a year now (free version for Mac) everything is up to date and no problems loggin in or anything, but I can not get out of Offline mode. It just happened today ...

fshammer

Casual Listener

462 Views

4 replies

0 likes

  • 462 Views
  • 4 replies
  • 0 likes