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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

292605 Views

529 replies

34 likes

Account
Free
  • 292605 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13709 Views

6 replies

11 likes

Security
  • 13709 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541597 Views

990 replies

115 likes

Account
  • 541597 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129710 Views

74 replies

12 likes

Account
Login
Premium
  • 129710 Views
  • 74 replies
  • 12 likes

Deleting my account

I have used the contact form four times and got the same automatic response everytime. I just want to completely delete my entire spotify account, and I can't do the .del thing on my email because I am connected through facebook. PLEASE JUST DELETE M...

Newbie

I have used the contact form four times and got the same automatic response everytime. I just want to completely delete my entire spotify account, and I can't do the .del thing on my email because I ...

Sam

Spotify

394 Views

3 replies

0 likes

  • 394 Views
  • 3 replies
  • 0 likes

can't access playlists

I'm trying to access my playlists via iPad and it looks like they've been wiped out. i don't understand what's going on. Anyone have any ideas?

Music Fan

I'm trying to access my playlists via iPad and it looks like they've been wiped out. i don't understand what's going on. Anyone have any ideas?

Sam

Spotify

527 Views

3 replies

0 likes

  • 527 Views
  • 3 replies
  • 0 likes

Unlinked Spotify still connected to Facebook

I signed up for spotify without facebook, but briefly connected the two. After deciding I didn't want them connected, I removed the connection, unregistered the spotify app in FB, and unlinked it in Spotify. Yet, when people send me songs, its still ...

Casual Listener

I signed up for spotify without facebook, but briefly connected the two. After deciding I didn't want them connected, I removed the connection, unregistered the spotify app in FB, and unlinked it in ...

indspenceable

Casual Listener

492 Views

1 replies

1 likes

  • 492 Views
  • 1 replies
  • 1 likes

Solved!! Become a premium member

Goodafternoon, Does anyone have a idea how I could change my country to the Netherlands? I am living across the border in Germany, so I get a German IP address assigned by my provider, and so only the German way to pay (Deutsche bank etc), and I have...

Casual Listener

Goodafternoon,   Does anyone have a idea how I could change my country to the Netherlands?   I am living across the border in Germany, so I get a German IP address assigned by my pr...

Richard

Community Legend

712 Views

1 replies

0 likes

  • 712 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium giftcard.

I just upgraded to spotify premium using a giftcard, for the first hour it worked on my computer but on my mobile it would say that I require premium to listen on the phone now when i relogged on my computer and messed about abit it says that I have ...

Visitor

I just upgraded to spotify premium using a giftcard, for the first hour it worked on my computer but on my mobile it would say that I require premium to listen on the phone now when i relogged on my ...

Richard

Community Legend

603 Views

3 replies

0 likes

  • 603 Views
  • 3 replies
  • 0 likes

Solved!! Disconnect after log-in

Hello, For some reason Spotify keeps disconnectng me right after I logged in. What happens is that I requested to delete my regular account, on which I assigned my facebook account, so I could start a brand new one using facebook only. Once I got the...

Casual Listener

Hello,   For some reason Spotify keeps disconnectng me right after I logged in. What happens is that I requested to delete my regular account, on which I assigned my facebook account, so I c...

meahtenoha

Spotify

1013 Views

5 replies

0 likes

  • 1013 Views
  • 5 replies
  • 0 likes

Music on my mobile

I cant ply on my mobile. Why ?? Thor.nilsson@telia.com

Newbie

I cant ply on my mobile. Why ?? Thor.nilsson@telia.com

meahtenoha

Spotify

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Pincode

It willl not exept my Pincode.

Casual Listener

It willl not exept my Pincode.

meahtenoha

Spotify

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Add DNA Pro to finnish operator list

Hey, In settings at Profile you have a optional operator list. Teleoperators in Finland (voice and mobile data & broadband internet): Elisa Saunalahti Sonera Tele Finland DNA DNA Pro (add it to list) DNA opened it's cheap brand DNA Pro, http://www.dn...

Visitor

Hey,   In settings at Profile you have a optional operator list.   Teleoperators in Finland (voice and mobile data & broadband internet):   Elisa Saunalahti Sonera ...

585 Views

0 replies

0 likes

  • 585 Views
  • 0 replies
  • 0 likes

card declined for insufficient funds but there is money on the card

Im trying to get my account to go back at Premium. It keeps saying my card is declined but I have well over $10 this month to pay for it and I've logged out and put my card number in several of times so what do I do now?

Newbie

Im trying to get my account to go back at Premium. It keeps saying my card is declined but I have well over $10 this month to pay for it and I've logged out and put my card number in several of times...

Goodman

Spotify Legend

1495 Views

1 replies

0 likes

  • 1495 Views
  • 1 replies
  • 0 likes

Cost

Howuch is it to purchase this please

Newbie

Howuch is it to purchase this please

Goodman

Spotify Legend

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Giftcard pin doesn't work

Hi! I bought a giftcard to use premium for six months and when trying to redeem the code it just states that the code is invalid. I'm 100% sure that the code i typed is correct. Already contacted the place of purchase and they told it should run smoo...

Newbie

Hi! I bought a giftcard to use premium for six months and when trying to redeem the code it just states that the code is invalid. I'm 100% sure that the code i typed is correct. Already contacted the...

Sam

Spotify

1428 Views

2 replies

0 likes

  • 1428 Views
  • 2 replies
  • 0 likes

Problem with siging onto Spotify

Hi!!! Today, I've been having problems siging on to my Spotify program. I've been chaning passwords - no success, uninstalling and reinstalling - no success, using 2 different Facebook names (real name and username) - no success, and adding the progr...

Visitor

Hi!!! Today, I've been having problems siging on to my Spotify program. I've been chaning passwords - no success, uninstalling and reinstalling - no success, using 2 different Facebook names (real na...

Sam

Spotify

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

He perdido canciones

Hola mi usuario es marisma73, y han desaparecido muchas canciones de mi "Lado oscuro untado de mantequilla", antes esta lista se llamba "De Todo". Muchas gracias

Casual Listener

Hola mi usuario es marisma73, y han desaparecido muchas canciones de mi "Lado oscuro untado de mantequilla", antes esta lista se llamba "De Todo". Muchas gracias

215 Views

0 replies

0 likes

  • 215 Views
  • 0 replies
  • 0 likes

Add Free Mobile to french operators list

In profile form (https://www.spotify.com/fr/account/profile/), please add French operator Free Mobile to list "Opérateur télécom" Thanks !

Newbie

In profile form (https://www.spotify.com/fr/account/profile/), please add French operator Free Mobile to list "Opérateur télécom"   Thanks !

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Spotify and facebook

Hey! I think i did a stupid thing... I activated my premium with my Spotify account, but when i try to connect to facebook it dosn't work, because my facebook account is connected to another account. I have tryed to delete the facebook account, so I ...

Casual Listener

Hey! I think i did a stupid thing... I activated my premium with my Spotify account, but when i try to connect to facebook it dosn't work, because my facebook account is connected to another accoun...

Sam

Spotify

926 Views

11 replies

0 likes

  • 926 Views
  • 11 replies
  • 0 likes

Solved!! I need help with changing Facebook account registered

Hello, I have an old Facebook account linked with my Spotify. I want to change to my newest Facebook account, but there isn't such an option, as far as I can tell. Please help me.

Regular

Hello, I have an old Facebook account linked with my Spotify. I want to change to my newest Facebook account, but there isn't such an option, as far as I can tell. Please help me.

JDSpecial

Casual Listener

1203 Views

6 replies

0 likes

  • 1203 Views
  • 6 replies
  • 0 likes

All of my playlists are gone!

Hello, I've tried to write for help here like a month ago.. I have premium account, with lots of playlists. These are now gone, and I havent done anything for this to happend. Is there any way to get these back? Can you please help me??

Casual Listener

Hello,   I've tried to write for help here like a month ago..   I have premium account, with lots of playlists. These are now gone, and I havent done anything for this to happend. I...

202 Views

0 replies

0 likes

  • 202 Views
  • 0 replies
  • 0 likes

facebook deleted old account unable to use

I deleted my facebook account that was linked to a premium account so i need to get that subscription deleted so i can get it on my new account!! PLEASE HELP!!

Newbie

I deleted my facebook account that was linked to a premium account so i need to get that subscription deleted so i can get it on my new account!! PLEASE HELP!!

194 Views

0 replies

0 likes

  • 194 Views
  • 0 replies
  • 0 likes

Solved!! Can´t use my spotify premius

As I wrote in the subjdet: I cant use my premius, someone else is logged in at my account. Whats happened?

Casual Listener

As I wrote in the subjdet: I cant use my premius, someone else is logged in at my account. Whats happened?

Hammarby12

Casual Listener

723 Views

7 replies

0 likes

  • 723 Views
  • 7 replies
  • 0 likes