Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8645 Views
  • 1 replies
  • 9 likes
  • Security
  • 8645 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 477320 Views
  • 979 replies
  • 111 likes
  • Account
  • 477320 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209660 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209660 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119692 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119692 Views
  • 72 replies
  • 12 likes

cross platform usage - premium account not recognised

Hello, I purchased a premium account on my Mac. Every now and then I have to use my PC for other pieces of work. If I use spotify on my PC I still get adverts even though I'm logged in with the same account I purchased my subscription through. Is the...

  • Casual Listener
  • Hello,   I purchased a premium account on my Mac. Every now and then I have to use my PC for other pieces of work. If I use spotify on my PC I still get adverts even though I'm logged in wit...
  • Sam
  • Spotify
  • 592 Views
  • 4 replies
  • 0 likes
  • 592 Views
  • 4 replies
  • 0 likes

Album Won't Play In Spotify, HELP!

Hey, So I downloaded 3 of the Weeknd's albums off of their website onto my computer, which I thought was pretty cool that he does. For some reason, though, one of the albums (House of Balloons) will not play in Spotify. I tried deleting it and downlo...

  • Music Fan
  • Hey,   So I downloaded 3 of the Weeknd's albums off of their website onto my computer, which I thought was pretty cool that he does.  For some reason, though, one of the albums (House of ...
  • Dinler
  • Casual Listener
  • 1500 Views
  • 6 replies
  • 1 likes
  • 1500 Views
  • 6 replies
  • 1 likes

Song Vanished

So, I was listening to a playlist the other day and it had about 13 songs on it. I went back to the same playlist and it is now missing 6 songs. These songs cannot even be found in all of spotify. Where could they have gone? Is there some sort of not...

  • Newbie
  • So, I was listening to a playlist the other day and it had about 13 songs on it.  I went back to the same playlist and it is now missing 6 songs. These songs cannot even be found in all of ...
  • MattSuda
  • Spotify Star
  • 611 Views
  • 4 replies
  • 1 likes
  • 611 Views
  • 4 replies
  • 1 likes

Solved!! Mobile app started premium trial without asking

Seeing the ad in Spotify that radio was now available for free on Android in the US, I clicked on it and was led to install the official Spotify app on my Android phone. So when I ran the app and logged in to it, I was surprised to see it tell me tha...

  • Casual Listener
  • Seeing the ad in Spotify that radio was now available for free on Android in the US, I clicked on it and was led to install the official Spotify app on my Android phone.  So when I ran the app a...
  • MattSuda
  • Spotify Star
  • 965 Views
  • 3 replies
  • 0 likes
  • 965 Views
  • 3 replies
  • 0 likes

Can't change email

On my spotify account I'm using email which is not my main anymore. But when I try to change it to current email it says I already have account on the new one. But that account is old and I don't remember it. When I try to reset password it says ther...

  • Newbie
  • On my spotify account I'm using email which is not my main anymore. But when I try to change it to current email it says I already have account on the new one. But that account is old and I don't r...
  • MattSuda
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

disable facebook account

i dont want to use facebook any longer im going to disable my account , but when i do i can't login to spotify whats the alternative because i pay for spotify but am forced to stay enabled on facebook to use since i signed up with a facebook account

  • Newbie
  • i dont want to use facebook any longer im going to disable my account , but when i do i can't login to spotify whats the alternative because i pay for spotify but am forced to stay enabled on faceboo...
  • Stupify
  • Community Legend
  • 776 Views
  • 2 replies
  • 1 likes
  • 776 Views
  • 2 replies
  • 1 likes

Solved!! wanting to upgrade but hesitant

Alright so I really want to buy Premium that way I can listen without ads and everything else but I was wondering: If I have the app open on my iPhone, and my girlfriend logs in with my account on her iPhone (not using offline downloading mode) will ...

  • Casual Listener
  • Alright so I really want to buy Premium that way I can listen without ads and everything else but I was wondering: If I have the app open on my iPhone, and my girlfriend logs in with my account on ...
  • MattSuda
  • Spotify Star
  • 507 Views
  • 3 replies
  • 0 likes
  • 507 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premimum Membership Question

Hello Spotify Communtiy, I have bought a subscription yesterday and I was wondering: I own: iphone, ipod touch, macbook pro, mac mini, ipad, blackberry and my question is do I have to buy memberships for all? or can I use one account. Thank you for y...

  • Regular
  • Hello Spotify Communtiy,   I have bought a subscription yesterday and I was wondering:   I own: iphone, ipod touch, macbook pro, mac mini, ipad, blackberry and my question is d...
  • MattSuda
  • Spotify Star
  • 781 Views
  • 6 replies
  • 0 likes
  • 781 Views
  • 6 replies
  • 0 likes

Solved!! "32 days remaining of your trial" immediately after premium purchase

Both iPhone and iPad placed a black bar at the top of the screen stating "32 days remaining of your trial". This appeared immediately after purchasing the premium plan. How do I remove it? It's eating up precious screen real estate.

  • Regular
  • Both iPhone and iPad placed a black bar at the top of the screen stating "32 days remaining of your trial". This appeared immediately after purchasing the premium plan. How do I remove it? It's eatin...
  • Rorey
  • Spotify
  • 2809 Views
  • 17 replies
  • 0 likes
  • 2809 Views
  • 17 replies
  • 0 likes

Solved!! Inquiring about Standard and Premium accounts....

Hello Everyone, I recalled when Spotify was initially brought onto the market and I have to admit that I didn't buy into it then until a good friend of mine reminded me of it. I have since been using the free version of Spotify for quite some time no...

  • Casual Listener
  • Hello Everyone, I recalled when Spotify was initially brought onto the market and I have to admit that I didn't buy into it then until a good friend of mine reminded me of it. I have since been usi...
  • user-removed
  • Not applicable
  • 1474 Views
  • 1 replies
  • 0 likes
  • 1474 Views
  • 1 replies
  • 0 likes

Any way to change my account name?

I was wondering if ithis is possible.

  • Casual Listener
  • I was wondering if ithis is possible.
  • user-removed
  • Not applicable
  • 2078 Views
  • 3 replies
  • 1 likes
  • 2078 Views
  • 3 replies
  • 1 likes

Helpp!!'

I signed up for the 30-day free trial and I do not want to pay to go premium, I'd like to cancel my subscription and remove my account. I've been looking on the site and on mobile but cannot find anything that'll let me cancel my subscription, it wil...

  • Casual Listener
  • I signed up for the 30-day free trial and I do not want to pay to go premium, I'd like to cancel my subscription and remove my account. I've been looking on the site and on mobile but cannot find any...
  • Sam
  • Spotify
  • 567 Views
  • 4 replies
  • 0 likes
  • 567 Views
  • 4 replies
  • 0 likes

Doble cobro

Buenos dias, Soy el usuario maiguelx, me han cobrado dos veces los servicios premium cuando lo he dado de alta hoy. Para solucionarlo he de ir al banco o me lo reemblosa la compañia? Muchas gracias!

  • Newbie
  • Buenos dias,   Soy el usuario maiguelx, me han cobrado dos veces los servicios premium cuando lo he dado de alta hoy.   Para solucionarlo he de ir al banco o me lo reemblosa la comp...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

I have paid for spotify premium but havnt got it

I paid for spotify premium with the student discount and had my recipt emailed to me and everything I was on a two day trial so i thought when that ended my premium would kick in but it hasnt so what do i do ? Help me please Ryan Kenny

  • Visitor
  • I paid for spotify premium with the student discount and had my recipt emailed to me and everything  I was on a two day trial so i thought when that ended my premium would kick in but it hasnt...
  • Liam
  • Community Legend
  • 681 Views
  • 4 replies
  • 0 likes
  • 681 Views
  • 4 replies
  • 0 likes

Solved!! new to spotify and don't know how to find my playlist

I made a great playlist last night and now i can't find it. last night was my first time using playlist. How do I find it?

  • Regular
  • I made a great playlist last night and now i can't find it. last night was my first time using playlist. How do I find it?
  • MattSuda
  • Spotify Star
  • 1063 Views
  • 8 replies
  • 0 likes
  • 1063 Views
  • 8 replies
  • 0 likes

Song Added to my Facebook that I never Listened To

Alright, so here's the thing I was on my Facebook wall just checking that everything was normal and I saw this on there: http://snapplr.com/k1kt Now the thing is I haven't used Spotify in about a month, and I sure don't listen to Kyle Park. It doesn'...

  • Casual Listener
  • Alright, so here's the thing I was on my Facebook wall just checking that everything was normal and I saw this on there: http://snapplr.com/k1kt Now the thing is I haven't used Spotify in abou...
  • MattSuda
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Solved!! paying to listen to music i already have

I don't understand why I have to pay money to listen to a playlist that's already there or to listen to an album if its free on my computer. If all I can access is the radio then im going to unsubscribe from spotify and stick with pandora.

  • Newbie
  • I don't understand why I have to pay money to listen to a playlist that's already there or to listen to an album if its free on my computer. If all I can access is the radio then im going to unsubscr...
  • MattSuda
  • Spotify Star
  • 474 Views
  • 2 replies
  • 0 likes
  • 474 Views
  • 2 replies
  • 0 likes

Paid for 9.99$ a month account... Can't even access it.

Ok, This is the 2nd time this has happened, I have been paying for a premium account for some time now. I really wish there was a number to call or something other than email because this is very frustrating. I tried to link my email to my facebook, ...

  • Visitor
  • Ok, This is the 2nd time this has happened, I have been paying for a premium account for some time now. I really wish there was a number to call or something other than email because this is very fru...
  • user-removed
  • Not applicable
  • 582 Views
  • 4 replies
  • 0 likes
  • 582 Views
  • 4 replies
  • 0 likes

accountsettings

today i changed a setting via preferences menu on my mac. It was something like ' not connect to facebook' . I wanted te try it, and reasonend that i could switch back. But wat happend was very rigorous. First when I logged in, the programm started a...

  • Newbie
  • today i changed a setting via preferences menu on my mac. It was something like ' not connect to facebook' . I wanted te try it, and reasonend that i could switch back. But wat happend was very rig...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

User name, Email address, and facebook accounts all different?

When i first signed up for spotify, i noticed that if you log in under your e-mail, as apposed to your user name, you would have 2 seperate accounts for the same person. So my XXXXXX@gmail.com would be empty, when I log into Huskerarob account (usern...

  • Newbie
  • When i first signed up for spotify, i noticed that if you log in under your e-mail, as apposed to your user name, you would have 2 seperate accounts for the same person.  So my XXXXXX@gmail.com ...
  • Stupify
  • Community Legend
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes