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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • TΛLΛ
  • Newbie
  • 258991 Views
  • 497 replies
  • 32 likes
  • Account
    Free
  • 258991 Views
  • 497 replies
  • 32 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12919 Views
  • 6 replies
  • 11 likes
  • Security
  • 12919 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528481 Views
  • 989 replies
  • 113 likes
  • Account
  • 528481 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127905 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127905 Views
  • 74 replies
  • 12 likes

forgot my password and no longer have access to my email address to make a new one

I pay 10 dollars a month for spotify on my iphone and the email I used to set it up is no longer active. I forgot my password and now I can't reset my password because I can't access my email so I don't know what to do. My current email is nmoranguia...

  • Newbie
  • I pay 10 dollars a month for spotify on my iphone and the email I used to set it up is no longer active. I forgot my password and now I can't reset my password because I can't access my email so I do...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

Account offline

Spotify is insisting my account is offline but it isn't... I've tried restarting, logging out, everything. I pay £10 a month for this service and I can't use it right now - please can this be looked at? My user is twiggystardust.

  • Newbie
  • Spotify is insisting my account is offline but it isn't... I've tried restarting, logging out, everything. I pay £10 a month for this service and I can't use it right now - please can this be looked ...
  • timmaysnell2003
  • Newbie
  • 1671 Views
  • 10 replies
  • 0 likes
  • 1671 Views
  • 10 replies
  • 0 likes

Unable to log onto Spotify Free Account on the Ipad..

I use Spotify on my desktop but now that i've clicked on that there's an IPad app available, I'd love to access it on the go too. however, each time I attempt to 'log on' using my username and correct password- it comes back with saying, ' could not ...

  • Newbie
  • I use Spotify on my desktop but now that i've clicked on that there's an IPad app available, I'd love to access it on the go too.   however, each time I attempt to 'log on' using my username...
  • Sam
  • Spotify
  • 622 Views
  • 1 replies
  • 0 likes
  • 622 Views
  • 1 replies
  • 0 likes

Premium Account Hacked!!

I am contacting you on behalf of US user lantern212; this is his THIRD attempt to contact spotify. Please see case numbers 00172253 and 00208353 for reference. Lantern212 has a legacy US Spotify account that does not require a facebook account. On 8/...

  • Casual Listener
  • I am contacting you on behalf of US user lantern212; this is his THIRD attempt to contact spotify. Please see case numbers 00172253 and 00208353 for reference.   Lantern212 has a legacy US S...
  • Sam
  • Spotify
  • 1133 Views
  • 6 replies
  • 0 likes
  • 1133 Views
  • 6 replies
  • 0 likes

Where is the e-card?

I purchased an e-card for a friend but neither I nor he has received a confirmation email. Furthermore, my credit card has already been charged. What's going on?! I used the contact form and the case # is 00212410. Any help or insight about this issu...

  • Newbie
  • I purchased an e-card for a friend but neither I nor he has received a confirmation email. Furthermore, my credit card has already been charged. What's going on?! I used the contact form and the case...
  • Sam
  • Spotify
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Payement by years

Is possible to do the subscription payment by years instead by months ?

  • Newbie
  • Is possible to do the  subscription payment   by years   instead by months ?
  • Stupify
  • Community Legend
  • 539 Views
  • 2 replies
  • 0 likes
  • 539 Views
  • 2 replies
  • 0 likes

End subscription now, how? (In order to upgrade via phone operator)

Case, I've got spotify unlimited, and i've canceled the subscription which ends next week. I got a new deal with my phone operator which includes spotify premium, I cannot upgrade my spotify account untill my previous subscription ends, I cannot use ...

  • Newbie
  • Case, I've got spotify unlimited, and i've canceled the subscription which ends next week. I got a new deal with my phone operator which includes spotify premium, I cannot upgrade my spotify accoun...
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

Charged for service but no subscripton

I was charged on August 6th for a premium subscription, 9.99 USD. My account shows no premium subscription and there was no record of it in my account history. How can this problem be solved? I have bank records to prove I've paid 3 months running. A...

  • Visitor
  • I was charged on August 6th for a premium subscription, 9.99 USD. My account shows no premium subscription and there was no record of it in my account history. How can this problem be solved? I have ...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Credit Card Expiry Notice When Profile Shows It Isn't

Hello A few days ago when I start Spotify I get the banner along the top saying my credit card is about to expire but I have already updated the account with my renewed card details and when I go into my profile it shows my one current card with the ...

  • Casual Listener
  • Hello  🙂   A few days ago when I start Spotify I get the banner along the top saying my credit card is about to expire but I have already updated the account with my renewed card detai...
  • Ricardoroberto
  • Casual Listener
  • 716 Views
  • 3 replies
  • 0 likes
  • 716 Views
  • 3 replies
  • 0 likes

Premium w/o credicard, paypal? - Belgium

Where can I buy spotify premium codes in Belgium. I can't buy them from the webstore as I don't like using paypal and I have no creditcard.

  • Regular
  • Where can I buy spotify premium codes in Belgium. I can't buy them from the webstore as I don't like using paypal and I have no creditcard. 
  • meahtenoha
  • Spotify
  • 767 Views
  • 3 replies
  • 0 likes
  • 767 Views
  • 3 replies
  • 0 likes

When i log me in on spotify, i get the playlists and information from another account?

When I log in on spotify, I get the playlists of one of my friends and his name on my account. When he logs in, he has my playlists. And when we are separately logged in, we both get the same message that spotify is online somewhere else?

  • Newbie
  • When I log in on spotify, I get the playlists of one of my friends and his name on my account. When he logs in, he has my playlists. And when we are separately logged in, we both get the same message...
  • David
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

account issue

I pay £4.99 on a monthly basis but my account profile states I am a Spotify Free user......can you tell me what to do

  • Newbie
  • I pay £4.99 on  a monthly basis but my account profile states I am a Spotify Free user......can you tell me what to do
  • meahtenoha
  • Spotify
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Reset spotify

Please reset my account, i would greatly appreciate it. If there is a way to reset from within the app could someone please inform me

  • Newbie
  • Please reset my account, i would greatly appreciate it.    If there is a way to reset from within the app could someone please inform me
  • David
  • Spotify Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Reset my spotify.

Can you reset my account please? I accidentally forgot to make a playlist when I first installed the app on my IPhone. The free trial ended so now I'm stuck with just the radio. Can you reset my account so I can make some playlists? If it's not possi...

  • Newbie
  • Can you reset my account please? I accidentally forgot to make a playlist when I first installed the app on my IPhone. The free trial ended so now I'm stuck with just the radio. Can you reset my...
  • 422 Views
  • 0 replies
  • 0 likes
  • 422 Views
  • 0 replies
  • 0 likes

Please help, accidentally deleted playlist!

I accidentally Deleted my favorite playlist! PLEASE spotify please help me! :(:( It was called "ALLT"

  • Casual Listener
  • I accidentally Deleted my favorite playlist!  PLEASE spotify please help me! :(:(  It was called "ALLT"
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Solved!! I have unlimited, want premium.

I was just wondering what would happen if I purchased 3 months of spotify premium, when I currently have 4 months of unlimited left? I had premium before, to have music on my phone, but my phone couldn't handle it very well, so when I changed to spot...

  • Casual Listener
  • I was just wondering what would happen if I purchased 3 months of spotify premium, when I currently have 4 months of unlimited left? I had premium before, to have music on my phone, but my phone coul...
  • AnonymousUser
  • Casual Listener
  • 543 Views
  • 2 replies
  • 0 likes
  • 543 Views
  • 2 replies
  • 0 likes

primary account email change

i wanted to change my primary email on spotify to a different email. so i changed my primary email on facebook and spotify hasnt changed its primary email. what do i need to do?

  • Newbie
  • i wanted to change my primary email on spotify to a different email. so i changed my primary email on facebook and spotify hasnt changed its primary email. what do i need to do?
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Deleted playlist

I have deleted my Playlist called 'Playlist'    Anyway to get this back?

  • Casual Listener
  • I have deleted my Playlist called 'Playlist'    Anyway to get this back?
  • quakaz
  • Casual Listener
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

Updated credit card but lost my songs

Hello, I was sent a email saying they could bill my credit card so I updated my account. I now have the free spotify and I was wondering how soon my premium will come back and will my hundreds of songs come back with it?If not how do I get my songs b...

  • Casual Listener
  • Hello, I was sent a email saying they could bill my credit card so I updated my account. I now have the free spotify and I was wondering how soon my premium will come back and will my hundreds of son...
  • Sam
  • Spotify
  • 465 Views
  • 3 replies
  • 0 likes
  • 465 Views
  • 3 replies
  • 0 likes

Stream offline playlist from two different devices simultaneously

I've read somewhere else that it isn't possible to stream music from two different devices at the same time, and that this is also against Spotify's terms of service. Is this correct? My girlfriend likes to stream music from her phone on the way to w...

  • Newbie
  • I've read somewhere else that it isn't possible to stream music from two different devices at the same time, and that this is also against Spotify's terms of service. Is this correct?   My g...
  • Rocio
  • Spotify Legend
  • 618 Views
  • 1 replies
  • 0 likes
  • 618 Views
  • 1 replies
  • 0 likes