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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88130 Views

9 replies

2 likes

Account
Login
  • 88130 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

734937 Views

13 replies

4 likes

Account
  • 734937 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755263 Views

18 replies

29 likes

  • 755263 Views
  • 18 replies
  • 29 likes

My account if definitely Hacked

I went into Spotify the other day and saw that all my downloaded music and playlists were gone. Then after that I signed on again and saw that there was music playing that I didn’t listen to before, like some queen songs and oddly enough ASMR tracks,...

Visitor

I went into Spotify the other day and saw that all my downloaded music and playlists were gone. Then after that I signed on again and saw that there was music playing that I didn’t listen to before, ...

Billy-J

Spotify Star

350 Views

1 replies

0 likes

Account
  • 350 Views
  • 1 replies
  • 0 likes

Someone keeps trying to hack my spotify

So a few weeks a go someone managed to change the e-mail and password of my Spotifu account. I managed to get it back with your help by proving it was mine. But since then everyday im getting emails from you claiming Im tryingn to change my password ...

Visitor

So a few weeks a go someone managed to change the e-mail and password of my Spotifu account. I managed to get it back with your help by proving it was mine. But since then everyday im getting emails ...

Billy-J

Spotify Star

2819 Views

1 replies

0 likes

Account
Premium
  • 2819 Views
  • 1 replies
  • 0 likes

Unbekannze Lieder/Songs in meinem Verlauf

PlanPremiumCountrySamsung Galaxy 7Operating SystemAndroid 8.0 My Question or IssueSeid kurzem hab ich Songs in meinem Verlauf die ich nicht kenne und auch nicht abgespielt hab. Wie kann das sein? Es ist so als ob einer mit meinen Account Musik hört! ...

Visitor

Plan Premium Country Samsung Galaxy 7 Operating System Android 8.0   My Question or Issue Seid kurzem hab ich Songs in meinem Verlauf die ich nicht kenne und auch nicht abgespielt hab. W...

Brunelicia

Community Legend

657 Views

1 replies

0 likes

Account
Premium
Security
  • 657 Views
  • 1 replies
  • 0 likes

Adding Adress, Premium Family

PlanPremium FamilyCountryGermany My Question or IssueDear Support Team,I am the owner of a Premium Family Account. Due to some problems with the verification of our adress, all the other members got kicked out. I am wondering now why that happened si...

Casual Listener

Plan Premium Family Country Germany     My Question or Issue Dear Support Team, I am the owner of a Premium Family Account. Due to some problems with the verification of our adress,...

Jesusvm_06

Gig Goer

870 Views

3 replies

0 likes

Account
Premium
  • 870 Views
  • 3 replies
  • 0 likes

Add photos to playlists from spotify mobile app

i wanted to know where i can go to request a certain feature that will allow spotify mobile users to add photos to their playlists without the need of the spotify desktop app and have it voted from the community?

Casual Listener

i wanted to know where i can go to request a certain feature that will allow spotify mobile users to add photos to their playlists without the need of the spotify desktop app and have it voted from t...

Rene01

Community Legend

567 Views

1 replies

0 likes

Other
  • 567 Views
  • 1 replies
  • 0 likes

Need help

PlanPremiumCountry: Brazil DeviceGalaxy j2 prime Operating SystemAndroid v6.0.1 My Question or IssueI received a invite from a family member to join the spotify's family membership so I joined. Later on it told me I needed to confirm some information...

Visitor

  Plan Premium Country: Brazil   Device Galaxy j2 prime  Operating System Android v6.0.1   My Question or Issue I received a invite from a family member to join the spo...

Billy-J

Spotify Star

373 Views

1 replies

0 likes

Login
  • 373 Views
  • 1 replies
  • 0 likes

Solved!! Some of my songs are unavailable

So some of my songs are not available and i can not find them in my search bar, only through people created playlists and i can not like the songs, copy spotify ID, i only can add it to my made playlists. they are gray and if i would want to download...

Visitor

So some of my songs are not available and i can not find them in my search bar, only through people created playlists and i can not like the songs, copy spotify ID, i only can add it to my made playl...

Jose_M

Spotify Star

1123 Views

1 replies

0 likes

  • 1123 Views
  • 1 replies
  • 0 likes

Can't open Android app because I'm "offline"

PlanPremiumCountry USA DeviceSamsung Galaxy 9 NoteOperating SystemAndroid 9 My Question or Issue When I launch the Spotify app takes me to the Sign up free/Continue with Facebook/Log in page. When I click Log in and enter my credentials, the app tell...

Casual Listener

Plan Premium Country   USA   Device Samsung Galaxy 9 Note Operating System Android 9   My Question or Issue   When I launch the Spotify app takes me to the Sign up fr...

Rene01

Community Legend

552 Views

1 replies

0 likes

Login
  • 552 Views
  • 1 replies
  • 0 likes

Can a free user change change song positions in collaborative playlists

My Question or Issue Free users can’t change song positions for their playlists. But what if they have a collaborative playlist with someone who does have premium? My playlist is: https://open.spotify.com/user/gf2m5cao9u3873o8d7byur1m4/playlist/7HThZ...

Regular

My Question or Issue   Free users can’t change song positions for their playlists. But what if they have a collaborative playlist with someone who does have premium?   My playlist is:&n...

Rene01

Community Legend

431 Views

1 replies

0 likes

Free
Premium
  • 431 Views
  • 1 replies
  • 0 likes

Lost my Account trough Google Smart Lock and Password reset

PlanPremium FamilyCountrySwitzerlandDeviceP20Operating SystemAndroid Oreo My Question or IssueAs stated above in the title I seem to have lost accsess to my Spotify Premium Family trough a series of rather strange events. Trough a bug in google smart...

Casual Listener

Plan Premium Family Country Switzerland Device P20 Operating System Android Oreo   My Question or Issue As stated above in the title I seem to have lost accsess to my Spotify Premium F...

Rene01

Community Legend

1305 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 1305 Views
  • 3 replies
  • 0 likes

change facebook email

i noticed that the email registered to this fb account is my old yahoo email which was hacked. how do i change it to my fb email to the one im currently using

Visitor

i noticed that the email registered to this fb account is my old yahoo email which was hacked. how do i change it to my fb email to the one im currently using

Rene01

Community Legend

476 Views

1 replies

0 likes

Security
  • 476 Views
  • 1 replies
  • 0 likes

Account hacked

My account has been hacked. I can't log in, and the password can't be changed since he changed the email address. It's a paid subscriptionPlanPremiumCountryNetherlandsDeviceXiaomi Pocophone f1Operating SystemAndroid OreoMy Question or IssueAccount ha...

Visitor

My account has been hacked. I can't log in, and the password can't be changed since he changed the email address. It's a paid subscription Plan Premium Country Netherlands Device Xiaomi Pocopho...

OneByBoo

Roadie

357 Views

1 replies

0 likes

Account
  • 357 Views
  • 1 replies
  • 0 likes

Reset password ( don't know my email only user name)

I recently was logged out my account , which i made years ago and i dont remember what email or password i used. is there a way for me to reset my account password with just my username? my account is a premium account so i would like to use it since...

Visitor

I recently was logged out my account , which i made years ago and i dont remember what email or password i used. is there a way for me to reset my account password with just my username? my account i...

OneByBoo

Roadie

358 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 358 Views
  • 1 replies
  • 0 likes

getting followers

i need followers so i could try to make passive income online, i have some playlists you can listen to and i can also listen to yours. i want to be able to follow Spotify accounts and also have others follow mine as well. Thanks

Casual Listener

i need followers so i could try to make passive income online, i have some playlists you can listen to and i can also listen to yours. i want to be able to follow Spotify accounts and also have other...

Rene01

Community Legend

918 Views

4 replies

0 likes

Account
Free
Login
  • 918 Views
  • 4 replies
  • 0 likes

Superuser Contribution Will doing a "clean reinstallation" reset/wipe my Spotify Wrapped 2019 data?

PlanPremiumCountryUsaDeviceMacbook, Iphone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy name on Spotify is currently my facebook name and i would prefer it to be my username. I disconnected facebook but the name is...

Visitor

Plan Premium Country Usa Device Macbook, Iphone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My name on Spotify is currently my facebook name...

Petya

Community Legend

3875 Views

2 replies

0 likes

Account
  • 3875 Views
  • 2 replies
  • 0 likes

Can I clone my account? I no longer want to login with Facebook.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Rene01

Community Legend

359 Views

1 replies

0 likes

Account
  • 359 Views
  • 1 replies
  • 0 likes

Meu plano era de estudante e mudaram para o Premium

Meu plano era de estudante e do nada esse mês mudaram para o plano premium normal sem ser avisada. Tentei refazer o plano de estudante e não consegui. Diz que já aproveitei essa oferta mas minha conta diz que vou pagar 16,90 na próxima fatura. Quero ...

Visitor

Meu plano era de estudante e do nada esse mês mudaram para o plano premium normal sem ser avisada. Tentei refazer o plano de estudante e não consegui. Diz que já aproveitei essa oferta mas minha cont...

Rene01

Community Legend

657 Views

1 replies

0 likes

Account
  • 657 Views
  • 1 replies
  • 0 likes

Solved!! Seems like someone else is using my account

PlanPremiumCountryUSADeviceAndroid Pixel 3, Macbook Pro 2017Operating SystemiOS 10, Android Oreo My Question or IssueAbout two weeks ago I looked in my songs and there were about 5 songs in there that I did not download at all, and have never listene...

Regular

Plan Premium Country USA Device Android Pixel 3, Macbook Pro 2017 Operating System iOS 10, Android Oreo   My Question or Issue About two weeks ago I looked in my songs and there w...

seasons986

Regular

3511 Views

7 replies

0 likes

Account
Login
Other
Premium
Security
  • 3511 Views
  • 7 replies
  • 0 likes

Solved!! Can't change my account name.

PlanPremiumCountryBelgiumDeviceSamsung Galaxy A50Operating SystemAndroid version 9 My Question or IssueMy spotify username is "69v037tgkg4t49sivfle74s7o"When i created my account it asked me what my username should be. I find it very frustrating that...

Casual Listener

Plan Premium Country Belgium Device Samsung Galaxy A50 Operating System Android version 9   My Question or Issue My spotify username is "69v037tgkg4t49sivfle74s7o" When i created...

Rene01

Community Legend

942 Views

3 replies

0 likes

Account
  • 942 Views
  • 3 replies
  • 0 likes

Someone is using my spotify account

Plan - PremiumCountry - Philippines Device - iPhone 7, Macbook Pro early 2013Operating System - iOS 10, MACOS Mojave My Issue:Hi, for the past few months I noticed weird playlists keep showing up on my account. These are arab playlist that I never li...

Visitor

Plan - Premium Country - Philippines   Device - iPhone 7,  Macbook Pro early 2013 Operating System - iOS 10, MACOS Mojave   My Issue: Hi, for the past few months I not...

SehirMerkezi

Casual Listener

1016 Views

4 replies

1 likes

Account
Login
Other
Security
  • 1016 Views
  • 4 replies
  • 1 likes