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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 461 Views
  • 0 replies
  • 7 likes
  • Security
  • 461 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 441057 Views
  • 968 replies
  • 108 likes
  • Account
  • 441057 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1196033 Views
  • 119 replies
  • 116 likes
  • Account
  • 1196033 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107090 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107090 Views
  • 70 replies
  • 11 likes

I was Charged Twice after reinstating my Premium

PLEASE HELP! I got charged 2 x for reinstating my premium membership, I want the other charge to be removed! this has caused me BIG HEADACHES with my bank! I have contacted support but with no reply...

  • Newbie
  • PLEASE HELP!  I got charged 2 x for reinstating my premium membership, I want the other charge to be removed!  this has caused me BIG HEADACHES with my bank!  I have contacted support ...
  • user-removed
  • Not applicable
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Charged twice for Premium membership

I have been charged twice in each of the last two months for my Spotify Premium membership (JWStratton). I noticed it last month but hoped it would only be a one time occurrence...but I don't want this problem to continue. The receipts section on my ...

  • Casual Listener
  • I have been charged twice in each of the last two months for my Spotify Premium membership (JWStratton).  I noticed it last month but hoped it would only be a one time occurrence...but I don't w...
  • Richard
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Payment Problems

Hi my name is Roman and i have a Problem with using Spotify. Iam a Student from Germany who is studiying in Austria which means i had to purchase Spotify Premium last time with an German PayPal Account. So the Problem now is , that after my Premium M...

  • Newbie
  • Hi my name is Roman and i have a Problem with using Spotify.   Iam a Student from Germany who is studiying in Austria which means i had to purchase Spotify Premium last time with an German P...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Mac app still showing free account after changing subscription to Premium

Just changed my subscription to premium but still getting ads in the mac app and gives me the option to upgrade. If I click it ,it says that I am a premium member. I have quit and relaunched the app but still no joy. Please advise. Very irritating!!

  • Newbie
  • Just changed my subscription to premium but still getting ads in the mac app and gives me the option to upgrade. If I click it ,it says that I am a premium member. I have quit and relaunched the app ...
  • meahtenoha
  • Spotify
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Premium not working and no response from support

Hello, I was kicked out of Premium due to a lost credit card. When I renewed, it says premium on my account info, but it´s not working as premium. Right now I have used all of my 10 "free" hours, so I can´t listen to anything!!!! I have reported twic...

  • Newbie
  • Hello, I was kicked out of Premium due to a lost credit card. When I renewed, it says premium on my account info, but it´s not working as premium. Right now I have used all of my 10 "free" hours, so ...
  • David
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Playlist dissapear using multiple devices

I just upgraded to the premium version and installed Spotify on the following devices in addition to the 2 computers on which I have Spotify running on : Ipod Touch, Blackberry and Asus Eeepad (Android) Then, every time I launch Spotify on the Blackb...

  • Casual Listener
  • I just upgraded to the premium version and installed Spotify on the following devices in addition to the 2 computers on which I have Spotify running on : Ipod Touch, Blackberry and&nbs...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

So I can't change the FB account linked to Spotify?

A couple of weeks ago I deactivated my Facebook because I couldn't be bothered using it anymore, but since I had to have one to use Spotify, I made a new empty facebook account. About a week ago I canceled my premium subscription on my old account, b...

  • Newbie
  • A couple of weeks ago I deactivated my Facebook because I couldn't be bothered using it anymore, but since I had to have one to use Spotify, I made a new empty facebook account. About a week ago I ca...
  • Grayson
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Where does the money from the download payments go?

I would be interested to use spotify to support my favourite artists by downloading their songs. What is the artist's share of the 0,60€ - 1,59€ payment per track? Obviously Spotify is entiteld to their share but the division should read right here o...

  • Music Fan
  • I would be interested to use spotify to support my favourite artists by downloading their songs.   What is the artist's share of the 0,60€ - 1,59€ payment per track? Obviously Spotify is entit...
  • Daniroc68
  • Newbie
  • 1223 Views
  • 3 replies
  • 0 likes
  • 1223 Views
  • 3 replies
  • 0 likes

Broken Pictures

"Pictures Of You" on Disc 1 of Disintegration by The Cure. It's a broken link (on your end). When I play it (from any device) it defaults to some live version. Can this be fixed? See image: D

  • Gig Goer
  • "Pictures Of You" on Disc 1 of Disintegration by The Cure.  It's a broken link (on your end).  When I play it (from any device) it defaults to some live version.  Can this be fixed? ...
  • user-removed
  • Not applicable
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Please delete my account.

I would like my account permanently deleted, please. I really liked Spotify when I first downloaded and became a member but now it is growing old and I would like something better! Thank you, Amber Hunt

  • Visitor
  • I would like my account permanently deleted, please. I really liked Spotify when I first downloaded and became a member but now it is growing old and I would like something better!   Thank y...
  • user-removed
  • Not applicable
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! help.......lost playlists

i upgraded to premium a few days ago and now most of my playlists are gone. and 1 in particular is incredibly important to me. I've read something about dual log ins or something? Heelppppp. Please. I'll do anything

  • Regular
  • i upgraded to premium a few days ago and now most of my playlists are gone.  and 1 in particular is incredibly important to me.  I've read something about dual log ins or something? Heelppp...
  • Sam
  • Spotify
  • 736 Views
  • 14 replies
  • 1 likes
  • 736 Views
  • 14 replies
  • 1 likes

User swap

I have a Spotify account which is linked with my Facebook (we'll call it SD). One evening, I've been to a friend's where I logged in on Spotify on his computer (he also have another account) so that I can play my playlists etc... Since then, he recei...

  • Newbie
  • I have a Spotify account  which is linked with my Facebook (we'll call it SD). One evening, I've been to a friend's where I logged in on Spotify on his computer (he also have another account) ...
  • Sam
  • Spotify
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Wrong email address

hi, have forgotten my password and now realise that i entered the wrong email address when setting up my account, i am currently logged in but cant change anything without my forgotten password. please help

  • Newbie
  • hi, have forgotten my password and now realise that i entered the wrong email address when setting up my account, i am currently logged in but cant change anything without my forgotten password. plea...
  • Faxman
  • Newbie
  • 645 Views
  • 2 replies
  • 0 likes
  • 645 Views
  • 2 replies
  • 0 likes

Solved!! 'song has been paused because you are logged in somewhere else'

Yesterday I kept getting this message saying 'song has been paused because you are logged in somewhere else' Today my account has changed from Spotify Free to Spotify Premium. Can anyone tell me how this could have happened? I didn't buy premium so I...

  • Casual Listener
  • Yesterday I kept getting this message saying 'song has been paused because you are logged in somewhere else'   Today my account has changed from Spotify Free to Spotify Premium.   Can a...
  • EkcoJF
  • Casual Listener
  • 857 Views
  • 10 replies
  • 0 likes
  • 857 Views
  • 10 replies
  • 0 likes

Premium stopped working

I got an e-mail that said I need to updated my expired credit card. I updated the card and logged back in and am not able to play on my iPhone. I've logged off and back on, reinstalled the app and still can't access music on my iPhone. Help please!

  • Casual Listener
  • I got an e-mail that said I need to updated my expired credit card. I updated the card and logged back in and am not able to play on my iPhone. I've logged off and back on, reinstalled the app and st...
  • Richard
  • Community Legend
  • 762 Views
  • 5 replies
  • 0 likes
  • 762 Views
  • 5 replies
  • 0 likes

Solved!! Request for money back

Hi Today is my 30th day for free premium subscription and you already charged me. I don't understand. I planned to cancel the subscription this morning but the charge was already in my account.

  • Newbie
  • Hi Today is my 30th day for free premium subscription and you already charged me.  I don't understand. I planned to cancel the subscription this morning but the charge was already in my acco...
  • user-removed
  • Not applicable
  • 1190 Views
  • 1 replies
  • 0 likes
  • 1190 Views
  • 1 replies
  • 0 likes

Can't log in with facebook

Trying to create a new account with facebook I am logged in to the faecbook account I am trying to registerI click "register" (under the details of the facebook account I am trying to register) Then I come to a new page that says "You do already have...

  • Newbie
  • Trying to create a new account with facebook   I am logged in to the faecbook account I am trying to register I click "register" (under the details of the facebook account I am trying to regi...
  • Meister
  • Casual Listener
  • 873 Views
  • 1 replies
  • 0 likes
  • 873 Views
  • 1 replies
  • 0 likes

Solved!! Premium Poof!

What happened?! ALL of my playlists are GONE and starred songs too. To top it off premium isn't working on any of my devices and it's a pain in the butt to log in. Seems like I'm not the only one having this issue and you should reimburse all of us. ...

  • Newbie
  • What happened?!   ALL of my playlists are GONE and starred songs too.  To top it off premium isn't working on any of my devices and it's a pain in the butt to log in.    Seems...
  • user-removed
  • Not applicable
  • 497 Views
  • 7 replies
  • 0 likes
  • 497 Views
  • 7 replies
  • 0 likes

Adding friends and what's my username

Hi. I downloaded Spotify yesterday, and when I did, it old me to connect to facebook to create an account. Now my friends who have had Spotify for awhile keep asking my what my username is and to add them. I don't have a username because I was never ...

  • Casual Listener
  • Hi. I downloaded Spotify yesterday, and when I did, it old me to connect to facebook to create an account. Now my friends who have had Spotify for awhile keep asking my what my username is and to add...
  • David
  • Spotify Legend
  • 766 Views
  • 1 replies
  • 0 likes
  • 766 Views
  • 1 replies
  • 0 likes

I AM CANCELLING MY ACCOUNT

I can not send this message through the contact form as spotify has somehow put someone elses email on my account or someone has hacked into my spotify account. Which is more than likely the reason it keeps telling my that my password is incorrect. P...

  • Newbie
  • I can not send this message through the contact form as spotify has somehow put someone elses email on my account or someone has hacked into my spotify account. Which is more than likely the reason i...
  • David
  • Spotify Legend
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes