Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4090 Views
  • 0 replies
  • 9 likes
  • Security
  • 4090 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462379 Views
  • 974 replies
  • 110 likes
  • Account
  • 462379 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204602 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204602 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112569 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112569 Views
  • 72 replies
  • 12 likes

Nephew Deleted playlist for my BBQ tomorrow...

My nephew deleted the playlist for my BBQ tomorrow... Spent hours putting it together... I have a Macbook Pro. Any idea how to get it back?! PLEASE HELP!!!!

  • Newbie
  • My nephew deleted the playlist for my BBQ tomorrow... Spent hours putting it together... I have a Macbook Pro. Any idea how to get it back?! PLEASE HELP!!!!
  • Sam
  • Spotify
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

[SOLVED] Purchased 'Unlimited' after trial, Tracks unavailable.

So yesterday, in the middle of a song, my Spotify 48 hour trial came to an end. I had fallen in love with the service over the previous days, and opted to buy the 'Unlimited' service. So I purchased it successfuly, and my Spotfy (when signed in on my...

  • Casual Listener
  • So yesterday, in the middle of a song, my Spotify 48 hour trial came to an end. I had fallen in love with the service over the previous days, and opted to buy the 'Unlimited' service.   So I...
  • Nullgrad
  • Gig Goer
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Switch to other account

Hello, I have spotify premium for over a month now, but i am going to get a new facebook account. Is it possible to get my premium services on my new account? Thanks, Wessel

  • Casual Listener
  • Hello,   I have spotify premium for over a month now, but i am going to get a new facebook account. Is it possible to get my premium services on my new account?   Thanks, Wessel
  • wgoos
  • Casual Listener
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Spotify login problems

Hi there,everytime I try logging onto spotify using my facebook account I have to use a sms code they send to me.is there anyway to get rid of this?

  • Newbie
  • Hi there,everytime I try logging onto spotify using my facebook account I have to use a sms code they send to me.is there anyway to get rid of this?
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

Help

I had spotify free for several years without any problem. But recently I bought a Samsung s2 so I changed to premium so that I could use spotify on my phone as well. But I don't remember my password to my spotify and when I requested a new one I didn...

  • Casual Listener
  • I had spotify free for several years without any problem. But recently I bought a Samsung s2 so I changed to premium so that I could use spotify on my phone as well. But I don't remember my password ...
  • jocke123
  • Casual Listener
  • 198 Views
  • 3 replies
  • 0 likes
  • 198 Views
  • 3 replies
  • 0 likes

Solved!! Delete an account?

Would someone pleas delete my account? I've sent a ticket to Spotify .. Pleas QQ

  • Visitor
  • Would someone pleas delete my account? I've sent a ticket to Spotify .. Pleas QQ
  • Sam
  • Spotify
  • 1110 Views
  • 12 replies
  • 0 likes
  • 1110 Views
  • 12 replies
  • 0 likes

temporary error merging accounts

when I try logging in to spotify premium on my phone it tells me "temporary error merging accounts" does anyone else have this issue and know what I can do to fix it

  • Newbie
  • when I try logging in to spotify premium on my phone it tells me "temporary error merging accounts" does anyone else have this issue and know what I can do to fix it  
  • chilicat
  • Newbie
  • 275 Views
  • 1 replies
  • 1 likes
  • 275 Views
  • 1 replies
  • 1 likes

Problem with facebook verification while signing up for 30 day premium trial

Title pretty much sums it up. Trying to sign up for the trial, has my card details and everything, click the link which takes me to facebook, i put my details in and it takes forever to load and then it just comes up with a blank page that says... "G...

  • Newbie
  • Title pretty much sums it up. Trying to sign up for the trial, has my card details and everything, click the link which takes me to facebook, i put my details in and it takes forever to load and then...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Are you mother **uh-oh**ing serious?

"It appears that you've already been an unlimited user and this trial is only valid for new users. If you'd like you can still upgrade your account to unlimited at any time." you dont give me no special offer free trial just beause i been a customer ...

  • Music Fan
  • "It appears that you've already been an unlimited user and this trial is only valid for new users. If you'd like you can still upgrade your account to unlimited at any time."   you dont give...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

HELP MEEEE!! Spotify pemium doesnt work

Yesterday I log in on Spotify on internet and wrote a gift card code. After that, a message came up "you have now spotify premium". But when I logged in on spotify I don´t have it? And it doesn´t work on my phone? On my owerview of my account I can r...

  • Visitor
  • Yesterday I log in on Spotify on internet and wrote a gift card code. After that, a message came up "you have now spotify premium". But when I logged in on spotify I don´t have it? And it doesn´t wor...
  • meahtenoha
  • Spotify
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

All my playlist are gone!!

Hello all my playlists are gone i just got a new computer and installed spotfiy and they are all gone. Please help me!

  • Newbie
  • Hello all my playlists are gone i just got a new computer and installed spotfiy and they are all gone. Please help me!
  • David
  • Spotify Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

problem with the contry on my profile

He estado en USA un tiempo y ahora al volver a España mi cuenta me decia que no estaba en el pais que pone en mi perfil y como no me dejaba acceder a mi cuenta me hice otra. Al entrar por primera vez en la nueva cuenta me dijo que si era el otro usua...

  • Newbie
  • He estado en USA un tiempo y ahora al volver a España mi cuenta me decia que no estaba en el pais que pone en mi perfil y como no me dejaba acceder a mi cuenta me hice otra. Al entrar por primera v...
  • David
  • Spotify Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Spotify Premium in places outside US?

"Premium users are licensed for unlimited travel. You would be able to enjoy Spotify, without ads, in any country…" Does it mean that I can use spotify unlimitely in other countries for unlimited time as long as I pay? Or do they sort of ban me?

  • Music Fan
  • "Premium users are licensed for unlimited travel. You would be able to enjoy Spotify, without ads, in any country…"   Does it mean that I can use spotify unlimitely in other countries for un...
  • SteveBrammer
  • Community Legend
  • 677 Views
  • 2 replies
  • 0 likes
  • 677 Views
  • 2 replies
  • 0 likes

Lost playlists

Dear moderator, I opened up Spotify and was made to log in (I had not logged out), now all my playlists and starred tracks have disappeared, how can I get these back? Thanks. Masiejane

  • Casual Listener
  • Dear moderator, I opened up Spotify and was made to log in (I had not logged out), now all my playlists and starred tracks have disappeared, how can I get these back? Thanks. Masiejane
  • Richard
  • Community Legend
  • 345 Views
  • 5 replies
  • 0 likes
  • 345 Views
  • 5 replies
  • 0 likes

Friend paid for spotify e card, never recieved email?

he bought the e card using his facebook, (Golden Gift Boardley) and it charged his card but i never recieved the email. I dont know what to do?

  • Newbie
  • he bought the e card using his facebook, (Golden Gift Boardley) and it charged his card but i never recieved the email. I dont know what to do?
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Want to delete account, but have forgotten password and email !

I just saw on my credit card that I pay for two premium accounts. Can't remember what password or email address I made for the second account(or if it even was me), I just know the username number since that stood in my credit card details. Is there ...

  • Newbie
  • I just saw on my credit card that I pay for two premium accounts. Can't remember what password or email address I made for the second account(or if it even was me), I just know the username number si...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Playlists gone

Bought a new computer, set it up and when I installed spotify, all playlists were gone. I have tried logging in with both original username and the facebook login, but they won't appear. I've also tried connecting and disconnecting from facebook with...

  • Casual Listener
  • Bought a new computer, set it up and when I installed spotify, all playlists were gone. I have tried logging in with both original username and the facebook login, but they won't appear. I've also tr...
  • Almyy
  • Casual Listener
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

songs disappeared from my playlists

one of my playlists had 4 songs one of those songs were removed from my playilist , now when I am searching for that song I am not able to find looks like the song has been removed from the database itself Same thing happened to another set of songs ...

  • Newbie
  • one of my playlists had 4 songs   one of those songs were removed from my playilist , now when I am searching for that song I am not able to find looks like the song has been removed from ...
  • 609 Views
  • 0 replies
  • 1 likes
  • 609 Views
  • 0 replies
  • 1 likes

missing downloads

I tried to download a track and it didn’t appear in my downloads section of Spotify. I had 7 downloads left with 2 days to purchase. I read in the help section that I could download a track up to 5 times. I tried to download the track again and it st...

  • Newbie
  • I tried to download a track and it didn’t appear in my downloads section of Spotify. I had 7 downloads left with 2 days to purchase. I read in the help section that I could download a track up to 5 t...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes