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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420592 Views
  • 965 replies
  • 108 likes
  • Account
  • 420592 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186077 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186077 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103337 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103337 Views
  • 69 replies
  • 10 likes

Spotify free, No more time!

Hi, I need to ask, my time is up now. But does it come back ( Do i get more free time)??If I don´t get more time, then if i start paying now so i only get to the end of the month or do i get 30 days??

  • Newbie
  • Hi,  I need to ask, my time is up now. But does it come back ( Do i get more free time)?? If I don´t get more time, then if i start paying now so i only get to the end of the month or do i get...
  • user-removed
  • Not applicable
  • 1133 Views
  • 1 replies
  • 0 likes
  • 1133 Views
  • 1 replies
  • 0 likes

Solved!! Account Mashup

Hi I got an offer today to get spotify premium for free. When I tried to activate the free time to my original account it didn't let me. So I created a new account to assign my new premium subscription to. But now it seems that I can't connect to my ...

  • Casual Listener
  • Hi   I got an offer today to get spotify premium for free. When I tried to activate the free time to my original account it didn't let me. So I created a new account to assign my new premium...
  • meahtenoha
  • Spotify
  • 563 Views
  • 7 replies
  • 0 likes
  • 563 Views
  • 7 replies
  • 0 likes

Spotify premium

Hey! i purchased one month with spotify premium yesterday and i activated it with my mobile phone, and now i dont have it ?! i paid 99kroners to get it, and then i expect to acctually get the **bleep**ing **bleep**. so please ! answer me fast

  • Newbie
  • Hey! i purchased one month with spotify premium yesterday and i activated it with my mobile phone, and now i dont have it ?! i paid 99kroners to get it, and then i expect to acctually get the **bleep...
  • meahtenoha
  • Spotify
  • 351 Views
  • 5 replies
  • 0 likes
  • 351 Views
  • 5 replies
  • 0 likes

cant change country

Hello there, I recently tried to download spotify on my pc, but, as I happened to have downloaded spotify on my iPad when I was in Switzerland, my current country is set to Switzerland, but I actually live in The Netherlands. Could you please change ...

  • Newbie
  • Hello there,   I recently tried to download spotify on my pc, but, as I happened to have downloaded spotify on my iPad when I was in Switzerland, my current country is set to Switzerland, but ...
  • meahtenoha
  • Spotify
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Country and Overboard Problem

I've had spotify for the past two weeks. But now it says that my overboard days are over. I'm not overboard. I live in Puerto Rico and this is the first time I've got problems with the app! It never told me anything that my country wasn't included.

  • Newbie
  • I've had spotify for the past two weeks. But now it says that my overboard days are over. I'm not overboard. I live in Puerto Rico and this is the first time I've got problems with the app! It never ...
  • meahtenoha
  • Spotify
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Paid for premium but it doesnt seem linked to my account

hi, I purchased premium for my account but it doesnt appear to have reflected onto my client gui, im still getting adverts etc, can an admin please email me and i'l forward my reciept. kind regards, chris masters

  • Casual Listener
  • hi,   I purchased premium for my account  but it doesnt appear to have reflected onto my client gui, im still getting adverts etc, can an admin please email me and i'l forward my reciept....
  • meahtenoha
  • Spotify
  • 643 Views
  • 8 replies
  • 0 likes
  • 643 Views
  • 8 replies
  • 0 likes

Hi I got charged 2 times when i upgraded to Premium

What should I do? Is there an email where I can contact or what? Thanks in advance.

  • Newbie
  • What should I do? Is there an email where I can contact or what?   Thanks in advance.
  • meahtenoha
  • Spotify
  • 413 Views
  • 4 replies
  • 0 likes
  • 413 Views
  • 4 replies
  • 0 likes

Solved!! How to download MP3s (with Premium Account)

Hi,I have a premium account, which is great for offline playlists etc. But I would still like in addition to be able to purchase and download some tracks - e.g. to play offline on a non-spotify client like an iPod or burn to a CD. I realise this isn'...

  • Casual Listener
  • Hi, I have a premium account, which is great for offline playlists etc. But I would still like in addition to be able to purchase and download some tracks - e.g. to play offline on a non-spotify cli...
  • lyndsayg
  • Casual Listener
  • 958 Views
  • 1 replies
  • 0 likes
  • 958 Views
  • 1 replies
  • 0 likes

Spotify wont connect to FaceBook after redeeming code (redeemed code while logged in with FaceBook)

I went to the store and bought a giftcard, because I dont want to connect my Visa to Spotify. Anyways; when i logged in at Spotify in my browser, I choose to log in using FaceBook details, thinking it would go a bit faster. I have'nt connected my Spo...

  • Newbie
  • I went to the store and bought a giftcard, because I dont want to connect my Visa to Spotify.  Anyways; when i logged in at Spotify in my browser, I choose to log in using FaceBook details, thi...
  • Stupify
  • Community Legend
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

You keep charging

I have cancelled my account twice. I am still getting charged for the monthly service. You guys owe me two months of account fees and $35 nsf charge for overdrawing my bank account.

  • Newbie
  • I have cancelled my account twice. I am still getting charged for the monthly service. You guys owe me two months of account fees and $35 nsf charge for overdrawing my bank account.
  • user-removed
  • Not applicable
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Very Confused - Please Help

I just signed up to Spotify and it's the most confusing thing I've ever seen... I WANTED to sign up for the free account, but somehow I've got a 2 day trial of premium - what use is 2 days, huh?? Anyway, I want to change this to the free account, but...

  • Visitor
  • I just signed up to Spotify and it's the most confusing thing I've ever seen...   I WANTED to sign up for the free account, but somehow I've got a 2 day trial of premium - what use is 2 days, ...
  • user-removed
  • Not applicable
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium no longer accepting my card after 2 years

it Was able to sign up originally even though it wasnt a launch country , Spotify happily charging my card since then and now wontIf there is an unofficial workaround please let me know or PM me etc The investment in subs would have bought alot of iT...

  • Casual Listener
  • it Was able to sign up originally even though it wasnt a launch country , Spotify happily charging my card since then and now wont If there is an unofficial workaround please let me know or PM me et...
  • irisheyes
  • Newbie
  • 1138 Views
  • 14 replies
  • 1 likes
  • 1138 Views
  • 14 replies
  • 1 likes

Cant disconnect spotify from facebook

Nothing happen when I push "disconnect from facebook button" line "failed to social something.." keep coming upannoying!!! Please help me.. my account name are lundaskog

  • Visitor
  • Nothing happen when I push "disconnect from facebook button" line "failed to social something.." keep coming up annoying!!!   Please help me.. my account name are lundaskog
  • 437 Views
  • 0 replies
  • 0 likes
  • 437 Views
  • 0 replies
  • 0 likes

Unlimited account

What exactly are we paying for when we pay for the unlimited account? It says that millions of tracks are available instantly, but it won't let me play anything!!!

  • Regular
  • What exactly are we paying for when we pay for the unlimited account? It says that millions of tracks are available instantly, but it won't let me play anything!!!
  • user-removed
  • Not applicable
  • 567 Views
  • 10 replies
  • 0 likes
  • 567 Views
  • 10 replies
  • 0 likes

Weird calendar icon on all Facebook/Spotify Timeline posts

Hey is anyone else having this weird bug where this calendar icon keeps showing up on all Spotify-related Facebook Timeline posts? I'm seeing it on multiple browsers so I don't think its a plugin gone awry. And the icon is located on Facebook itself ...

582075_3354600788552_1374900452_32835456_2129249863_n.jpeg
  • Casual Listener
  •   Hey is anyone else having this weird bug where this calendar icon keeps showing up on all Spotify-related Facebook Timeline posts? I'm seeing it on multiple browsers so I don't think its a pl...
  • imkevinxu
  • Casual Listener
  • 726 Views
  • 5 replies
  • 0 likes
  • 726 Views
  • 5 replies
  • 0 likes

charged twice since since changing my subscriptipn

i had to change my subswcription from premium to unlimited due to low funds spotify has charged me twice during may once on the 16th may for £4.99 and again on 17th may also for £4.99 using request codes 015925 and 016914 respectively. i am now unabl...

  • Casual Listener
  • i had to change my subswcription from premium to unlimited due to low funds   spotify has charged me twice during may once on the 16th may for £4.99 and again on 17th may also for £4.99 using ...
  • user-removed
  • Not applicable
  • 367 Views
  • 6 replies
  • 0 likes
  • 367 Views
  • 6 replies
  • 0 likes

10 hours max?

I have been using spotify in a few months now I think, since it come to Denmark anyways. And now it says I have exceeded my 10 hours weekly limit, and at nowhere I see on spotify.dk something about there should be a limit? When I log out and in I can...

  • Regular
  • I have been using spotify in a few months now I think, since it come to Denmark anyways. And now it says I have exceeded my 10 hours weekly limit, and at nowhere I see on spotify.dk something about t...
  • David
  • Spotify Legend
  • 3428 Views
  • 1 replies
  • 0 likes
  • 3428 Views
  • 1 replies
  • 0 likes

Unimpressed.

After downloading Spotify last year, I have used regularly since...but will be discontinuing my use as I do not agree with being practically forced to subcribe to a direct debit every 3 minutes and every time I listen to a song five times (who isnt g...

  • Newbie
  • After downloading Spotify last year, I have used regularly since...but will be discontinuing my use as I do not agree with being practically forced to subcribe to a direct debit every 3 minutes and e...
  • darkdj09
  • Gig Goer
  • 427 Views
  • 4 replies
  • 0 likes
  • 427 Views
  • 4 replies
  • 0 likes

Issues w/ premium:Wrong user info, cant change password, playlists disappear, songs not playing

Love this service but im havign a number of issues i am trying to resolve. 1. My profile info is compleatly wrong. i have no iodea who's info it is but its not mine. Tried changing my password whihc requires entering my current password, it tells me ...

  • Casual Listener
  • Love this service but im havign a number of issues i am trying to resolve.   1.  My profile info is compleatly wrong.  i have no iodea who's info it is but its not mine.  Tried ...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes