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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420517 Views
  • 965 replies
  • 108 likes
  • Account
  • 420517 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186035 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186035 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103329 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103329 Views
  • 69 replies
  • 10 likes

Change Credit Card

Hi, I handle all the subscriptions for our company. One of our employees is using our corporate credit card for their personal account. Is there a secure way I can let you know what information I have about the charge so you can let me know the name ...

  • Newbie
  • Hi,   I handle all the subscriptions for our company. One of our employees is using our corporate credit card for their personal account. Is there a secure way I can let you know what informat...
  • meahtenoha
  • Spotify
  • 640 Views
  • 1 replies
  • 0 likes
  • 640 Views
  • 1 replies
  • 0 likes

Premium but getting Free

I have been charged the last 6time months for premium and only get the free. Tried to email a spotify moderator and they dodged my question with a reply to something totally opposite of what I asked. I'm getting really annoyed to being charged and ca...

  • Casual Listener
  • I have been charged the last 6time months for premium and only get the free. Tried to email a spotify moderator and they dodged my question with a reply to something totally opposite of what I asked....
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

i purcahsed a premium account, and its not working!!!! HELPPPPP!

two days ago i purchased a premium account, the money was taken from my bank, but it still says i need to upgrade, i dont understand this at all, its rediculous!! hellpppp!!!!

  • Casual Listener
  • two days ago i purchased a premium account, the money was taken from my bank, but it still says i need to upgrade, i dont understand this at all, its rediculous!! hellpppp!!!!
  • user-removed
  • Not applicable
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Spotify Is Unable To Withdraw Funds...

Hi there! Im getting this message "Spotify Is Unable To Withdraw Funds..."Everything is fine with my credit card!, what do i do? Regards Frallan

  • Casual Listener
  • Hi there!   Im getting this message "Spotify Is Unable To Withdraw Funds..." Everything is fine with my credit card!, what do i do?   Regards Frallan
  • franknilsson
  • Casual Listener
  • 820 Views
  • 5 replies
  • 0 likes
  • 820 Views
  • 5 replies
  • 0 likes

Spotify subscription problems

Hi I've been trying to get in contact with someone both via the online form and by email, but have received no response in 10 days. I need a response immediately as it is costing me money. Many thanks. Jack

  • Casual Listener
  • Hi   I've been trying to get in contact with someone both via the online form and by email, but have received no response in 10 days. I need a response immediately as it is costing me money. M...
  • meahtenoha
  • Spotify
  • 283 Views
  • 5 replies
  • 0 likes
  • 283 Views
  • 5 replies
  • 0 likes

Unlimited or Premium?

(Mainly for people who have or have had Premium/Unlimited) I am thinking of getting a single month of subscription again. A couple of months back I had a single month of Unlimited, and that was good enough for me. I'm thinking of trying out Premium, ...

  • Regular
  • (Mainly for people who have or have had Premium/Unlimited) I am thinking of getting a single month of subscription again. A couple of months back I had a single month of Unlimited, and that was good ...
  • user-removed
  • Not applicable
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! old spotify account

when i try to log in to my old spotify created before all the facebook integration, i cant. and when i try to reset the password for that account it says that the account isnt active anymore? need help

  • Visitor
  • when i try to log in to my old spotify created before all the facebook integration, i cant. and when i try to reset the password for that account it says that the account isnt active anymore? need he...
  • meahtenoha
  • Spotify
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Offline synced on more then 3 devices message

I do not have 3 devices! It must be a caching issue or related to when Spotify upgraded itself (without asking). Please could you reset my device list and immediately report this issue to your boss? This issue is a joke, I am travelling tomorrow and ...

  • Music Fan
  • I do not have 3 devices! It must be a caching issue or related to when Spotify upgraded itself (without asking).   Please could you reset my device list and immediately report this issue ...
  • 232 Views
  • 0 replies
  • 3 likes
  • 232 Views
  • 0 replies
  • 3 likes

Can't disconnect my facebook from my friend's spotify account

An old friend let me use his spotify account which I ended up connecting to my facebook. He's recently changed his password, so I would like to create my own account but can't because my facebook is still linked to his. I've seen that you can disconn...

  • Newbie
  • An old friend let me use his spotify account which I ended up connecting to my facebook. He's recently changed his password, so I would like to create my own account but can't because my facebook is ...
  • user-removed
  • Not applicable
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Facebook connection error, I want to share music!

I can not connect to facebook and cannot share my playlist with others. The error red error message "Failed to enable Spotify social" is always there.. Can anyone help?

  • Newbie
  • I can not connect to facebook and cannot share my playlist with others. The error red error message "Failed to enable Spotify social" is always there.. Can anyone help? 
  • user-removed
  • Not applicable
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

just got premium so i could listen to songs offline but it says i have to many!!!!!!!!!!!

is it just me but why when im paying for spotify am i limited to the amount of songs i can listen to in offline mode.the hole idea of upgrading was so i could have all my music any where i go. or is it they only let you have so many a mounth??? realy...

  • Casual Listener
  • is it just me but why when im paying for spotify am i limited to the amount of songs i can listen to in offline mode. the hole idea of upgrading was so i could have all my music any where i go. &nb...
  • licenced
  • Community Legend
  • 177 Views
  • 3 replies
  • 0 likes
  • 177 Views
  • 3 replies
  • 0 likes

Spotify only playing individual songs

Hi This is my first time and I'm not sure whether my query is to do with my subscription or phone app. So apologies if this is the wrong place. Anyway, I recently got a spotify voucher as a present. I'm currently syncing my spotify "local Folder" to ...

  • Community Legend
  • Hi   This is my first time and I'm not sure whether my query is to do with my subscription or phone app. So apologies if this is the wrong place. Anyway, I recently got a spotify voucher as a ...
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes

changing payment method not working. HELP

okay, i got a new visa card and am trying to uPdate my payment, i had premium but since i have a new card, it automatically downgraded me to free because the other card doesnt work. in trying to update my card and payment it says the zip code provide...

  • Newbie
  • okay, i got a new visa card and am trying to uPdate my payment, i had premium but since i have a new card, it automatically downgraded me to free because the other card doesnt work.  in trying ...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Someone has subscribed in my name

Someone (probably in sweden) has started a month's premium subscription with Telia mobile phones. it has nothing to do with me, so can it be cancelled.I have done a contact form but the last one I sent just seemed to drop off the radar after an initi...

  • Regular
  • Someone (probably in sweden) has started a month's premium subscription with Telia mobile phones. it has nothing to do with me, so can it be cancelled. I have done a contact form but the last one I ...
  • Sam
  • Spotify
  • 280 Views
  • 4 replies
  • 0 likes
  • 280 Views
  • 4 replies
  • 0 likes

Can´t listen to the new Keane album

Hi! I have an unlimited account but the new Keane album is unavailable for me. Why?/Kjell

  • Casual Listener
  • Hi! I have an unlimited account but the new Keane album is unavailable for me. Why? /Kjell
  • Varmland63
  • Casual Listener
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Facebook account desactivated

I recently desactivated my Facebook accout, but my Spotify account wasn't created with Facebook. I have a Spotify pseudo created before your association with the social network, athur, and I can't close the message : "Cannot activate Spotify Social"....

  • Newbie
  • I recently desactivated my Facebook accout, but my Spotify account wasn't created with Facebook. I have a Spotify pseudo created before your association with the social network, athur, and I can't cl...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Solved!! Is spotify premium free for facebook users or is this a scam?

Hi Spotify, The following link was posted in sounddrop, claiming that spotify premium is free for facebook users. Is this true? If so should I cancel my £9.99 subsciption and just do that? What is the catch, other than sharing my entire life with fac...

  • Casual Listener
  • Hi Spotify,   The following link was posted in sounddrop, claiming that spotify premium is free for facebook users.  Is this true?  If so should I cancel my £9.99 subsciption and jus...
  • danmewett
  • Casual Listener
  • 6344 Views
  • 3 replies
  • 0 likes
  • 6344 Views
  • 3 replies
  • 0 likes

Solved!! Application key - Premium account

So after login into developer.spotify and filling out the form to get a application key, and agreeing to terms and hitting submit, the page just reloads, and i dont get a c key. I signed up using facebook, have a premium acount, got the login (number...

  • Casual Listener
  • So after login into developer.spotify and filling out the form to get a application key, and agreeing to terms and hitting submit, the page just reloads, and i dont get a c key.   I signed up ...
  • smwood71
  • Casual Listener
  • 13628 Views
  • 5 replies
  • 0 likes
  • 13628 Views
  • 5 replies
  • 0 likes

Re: can't find search bar - want to upgrade to £4.99 deal, but keeps crashing

Want to search music, listen and chill. In the free version where is searchbar? Are there currently tech issues upgrading to pay account? Please help. I am pulling what's left of my hair out. Cheers BK23.

  • Newbie
  • Want to search music, listen and chill. In the free version where is searchbar? Are there currently tech issues upgrading to pay account? Please help. I am pulling what's left of my hair out. Cheers ...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes