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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286478 Views

529 replies

34 likes

Account
Free
  • 286478 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13603 Views

6 replies

11 likes

Security
  • 13603 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539938 Views

990 replies

114 likes

Account
  • 539938 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129572 Views

74 replies

12 likes

Account
Login
Premium
  • 129572 Views
  • 74 replies
  • 12 likes

Problem with open payment via Handelsbanken can be solved by Spotify

Hi I have read you text about this but there is a reason for why Handelsbanken has this service and the same reason goes for me. I don't want to have my account open at all time. I only open it for Internet and/or other countries when there is a need...

Newbie

Hi I have read you text about this but there is a reason for why Handelsbanken has this service and the same reason goes for me.   I don't want to have my account open at all time. I only ...

320 Views

0 replies

1 likes

  • 320 Views
  • 0 replies
  • 1 likes

Upgraded to premium. No access

I have signed up for the premium service, but when I attempt to use the service, I get a message saying that only premium subscribers can stream on demand. My skips are also still restricted to 6 per hour when listening to radio. In other words, I st...

Newbie

I have signed up for the premium service, but when I attempt to use the service, I get a message saying that only premium subscribers can stream on demand. My skips are also still restricted to 6 per...

Ddann22

Casual Listener

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Premium not working on phone

Every time I try to shuffle an album or listen to my play list it says only premium users can do this well I got an email saying I am and tried uninstalling and reinstalling and it still says it

Newbie

Every time I try to shuffle an album or listen to my play list it says only premium users can do this well I got an email saying I am and tried uninstalling and reinstalling and it still says it

124 Views

0 replies

0 likes

  • 124 Views
  • 0 replies
  • 0 likes

Solved!! Activated my Spotify Premium but still have the free version.

I activated my Spotify 30 day free trial and it is still giving me ad's same sound quality and Not able to use offline feature. HELP

Regular

I activated my Spotify 30 day free trial and it is still giving me ad's same sound quality and Not able to use offline feature. HELP

fnkyazn

Casual Listener

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

log in problem

When i was in denmark i dont have any problem about spotify. But when i transfer here in spain its always having a problem. I did not download any song just listening all day but now it always says that i reached the 10 hours limit. Please help me......

Newbie

When i was in denmark i dont have any problem about spotify. But when i transfer here in spain its always having a problem. I did not download any song just listening all day but now it always says t...

meahtenoha

Spotify

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Spotify premium doesn't work since 6 days

hi, i try to use spotify premium but it doenst work since 6 days. The Costumer Support don't answer me since 4 days. I try to contact you via facebook & twitter - nobody answer! WTF?! To the problems. I use spotify premium and i pay for it (last paym...

Newbie

hi,   i try to use spotify premium but it doenst work since 6 days. The Costumer Support don't answer me since 4 days. I try to contact you via facebook & twitter - nobody answer! WTF?! ...

meahtenoha

Spotify

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Double charging

Why am I getting charged by Spotify and AT@T?

Newbie

Why am I getting charged by Spotify and AT@T?

Sam

Spotify

552 Views

6 replies

0 likes

  • 552 Views
  • 6 replies
  • 0 likes

Ads displayed for paying customers

Being the paying customer I don't want to see ads about some facebook integration on starting the app. In fact, I'd rather not see any ads. Please don't do that or provide an option to 'never see any ads again'.

Newbie

Being the paying customer I don't want to see ads about some facebook integration on starting the app. In fact, I'd rather not see any ads. Please don't do that or provide an option to 'never see any...

192 Views

0 replies

0 likes

  • 192 Views
  • 0 replies
  • 0 likes

Spotify suddenly stops playing......

Spotify suddenly stops playing after a few songs, why..??? Spotify is not responding at all when this happens....this is not what I want to pay for..! I have an Premium account and all payment is ok. I can see more members have the same problems, wha...

Casual Listener

Spotify suddenly stops playing after a few songs, why..??? Spotify is not responding at all when this happens....this is not what I want to pay for..! I have an Premium account and all payment is...

hunterhogan

Newbie

2241 Views

16 replies

1 likes

  • 2241 Views
  • 16 replies
  • 1 likes

Solved!! Some songs mute, it seems to play it but no sounds comes out!

Some songs (these are totally random) seem to mute. My playlist is on shuffle and suddenly I notice there's no sound. Problem seems to be in Spotify, other sounds work just fine.

Newbie

Some songs (these are totally random) seem to mute. My playlist is on shuffle and suddenly I notice there's no sound. Problem seems to be in Spotify, other sounds work just fine.

Rorey

Spotify

11509 Views

7 replies

0 likes

  • 11509 Views
  • 7 replies
  • 0 likes

spotiy abonee

ik heb een premium van kpn op mn pc maar een free acount op de laptop van mn dochter die heeft een abonement genomen op een afspeellijst maar er gebeurt niets iemand idee hoe dat werkt

Regular

ik heb een premium van kpn op mn pc maar een free acount op de laptop van mn dochter die heeft een abonement genomen op een afspeellijst maar er gebeurt niets  iemand idee hoe dat werkt 

223 Views

0 replies

0 likes

  • 223 Views
  • 0 replies
  • 0 likes

Premium expired and reactivated - Do I have to redownload ?

Hello, My credit card has been stolen and then replaced. I didn't notice right away that my Spotify Premium account had turned into a free account. I just reactivated it, but all the offline playlists redownload all the tunes. It will take quite long...

Newbie

Hello,   My credit card has been stolen and then replaced. I didn't notice right away that my Spotify Premium account had turned into a free account.   I just reactivated it, but ...

247 Views

0 replies

0 likes

  • 247 Views
  • 0 replies
  • 0 likes

New gifted code is not working!

I just bought my wife a Spotify subscription, which she's retrieved, but when she logs in, it still has ads and commercials. When she logs into her account via a browser, her account is still listed in the free tier.

Casual Listener

I just bought my wife a Spotify subscription, which she's retrieved, but when she logs in, it still has ads and commercials. When she logs into her account via a browser, her account is still listed ...

119 Views

0 replies

0 likes

  • 119 Views
  • 0 replies
  • 0 likes

Can't upgrade account

Hi, I cancelled my Unlimited account to test the premium features, but it seems like you cannot use this 30 days premium for free, if you already bought an Unlimited account, which doesn't make sence imho. However, I want to upgrade my account to Unl...

Visitor

Hi,   I cancelled my Unlimited account to test the premium features, but it seems like you cannot use this 30 days premium for free, if you already bought an Unlimited account, which doesn't...

155 Views

0 replies

0 likes

  • 155 Views
  • 0 replies
  • 0 likes

problem resolved, finnally

It just started working, still a poor company and I will not be back for a 2nd month. I have a low tollerance for retards and the fact it took them 2 hours to fufill my order was kind of retarded.

Music Fan

It just started working, still a poor company and I will not be back for a 2nd month. I have a low tollerance for retards and the fact it took them 2 hours to fufill my order was kind of retarded.

Breneric

Newbie

679 Views

5 replies

0 likes

  • 679 Views
  • 5 replies
  • 0 likes

Paypal payment doesn't work from mobile or desktop. Is it just me?

Hi folks, Is it just me or has the payment system completely fecked up. I am sick of getting automated messages saying that Spotify can't make the payment. I then try for half an hour on both iphone and desktop. Finally giving up and paying with cred...

Newbie

Hi folks, Is it just me or has the payment system completely fecked up. I am sick of getting automated messages saying that Spotify can't make the payment. I then try for half an hour on both iphon...

MattSuda

Spotify Star

954 Views

1 replies

0 likes

  • 954 Views
  • 1 replies
  • 0 likes

two accounts merged?

I had a non-FB account and a FB account for several months. Today, I get logged into the FB account only, regardless of what login info I provide. Can't really complain about you guys merging these two free accounts -- even doing it without any notif...

Visitor

I had a non-FB account and a FB account for several months. Today, I get logged into the FB account only, regardless of what login info I provide.   Can't really complain about you guys merg...

MattSuda

Spotify Star

975 Views

1 replies

0 likes

  • 975 Views
  • 1 replies
  • 0 likes

unauthorized charges

I am being charged $9.99 a month by Spotify. Who do I report this to? Thanks for any help.

Regular

I am being charged $9.99 a month by Spotify. Who do I report this to?   Thanks for any help.

MattSuda

Spotify Star

617 Views

3 replies

0 likes

  • 617 Views
  • 3 replies
  • 0 likes

Premium test version

Hello Community,I tested Spotify Premium for 30 days. And the problem is, the day when I have to cancel the premium service I am still on vacation. So i decided to cancel it before I leave. Now they say, that I am registered in Premium until the 11 o...

Newbie

Hello Community, I tested Spotify Premium for 30 days. And the problem is, the day when I have to cancel the premium service I am still on vacation. So i decided to cancel it before I leave. Now t...

licenced

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes