Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2024-12-10 12:26:34 AM
Meghanleegill
Casual Listener
8597 Views
1 replies
9 likes
Security

8597 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
Dessi
Moderator
476736 Views
978 replies
111 likes
Account

476736 Views
978 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1208335 Views
119 replies
117 likes
Account

1208335 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
a month ago
Joan
Moderator
119518 Views
72 replies
12 likes
Account
Login
Premium

119518 Views
72 replies
12 likes

Superuser Contribution Spotify Facebook name is in different language

PlanPremiumCountry Device(iPhone Operating System(iOS 10, Windows 10,etc.) My Question or IssueI connect my facebook to spotify. And in doing so my spotify account now displays my name. However, spotify is displaying my chinese name, even though my f...

owen_nrd
Visitor
Plan Premium Country Device (iPhone 😎 Operating System (iOS 10, Windows 10,etc.) My Question or Issue I connect my facebook to spotify. And in doing so my spotify account now...
2019-08-27 6:30:28 AM
2019-10-11 9:05:02 AM
zzyss
Regular
2319 Views
7 replies
0 likes
Account
Other

2319 Views
7 replies
0 likes

Solved!! Profile not showing up in search results

PlanPremiumCountryUSADevice(Samsung Galaxy Operating System(Windows 7) My Question or IssueHi! My profile no longer shows up in search results. I can find it by my username (long string of numbers/letters), but it doesn't show up searching my real na...

226t55cdhfepz66
Casual Listener
Plan Premium Country USA Device (Samsung Galaxy 😎 Operating System (Windows 7) My Question or Issue Hi! My profile no longer shows up in search results. I can find it by my use...
2019-10-10 7:42:35 PM
2019-10-10 8:55:23 PM
Jᴀᴄᴋ
Roadie
21882 Views
5 replies
0 likes
Account

21882 Views
5 replies
0 likes

Solved!! Can't sign in on android device

PlanFree/CountryUSDevicemotoX4Operating Systemandroid 9 My Question or Issueupdated my motox4's OS and it signed me out of spotify. couldnt remember password so i reset it on my PC. I turned off google smart lock on my phone since that caused problem...

autisticbadger
Casual Listener
Plan Free/ Country US Device motoX4 Operating System android 9 My Question or Issue updated my motox4's OS and it signed me out of spotify. couldnt remember password so i reset it on...
2019-10-09 4:11:16 AM
2019-10-10 6:16:44 PM
itskacemusic
Regular
8678 Views
5 replies
0 likes
Account

8678 Views
5 replies
0 likes

Account name

PlanPremiumCountryFranceMy Question or IssueI have a account name that is a number. I checked other topics when people are saying that it is link to the creation with a facebook account... But! I do not have any facebook account, and so I am stuck wi...

Bibiole
Visitor
Plan Premium Country France My Question or Issue I have a account name that is a number. I checked other topics when people are saying that it is link to the creation with a facebook account... ...
2019-10-10 2:01:14 PM
2019-10-10 3:44:39 PM
OneByBoo
Roadie
860 Views
1 replies
1 likes
Account

860 Views
1 replies
1 likes

Solved!! Why did I get a family subscription upgrade when I have not asked for it?

I've got charged for Family subscribtion instead of a Premium. I have not changed my plan and when I've check - another account as my family it showed spotify support.

drawgas
Casual Listener
I've got charged for Family subscribtion instead of a Premium. I have not changed my plan and when I've check - another account as my family it showed spotify support.
2019-10-10 1:08:08 PM
2019-10-10 3:39:48 PM
OneByBoo
Roadie
970 Views
3 replies
0 likes
Account
Subscription

970 Views
3 replies
0 likes

Superuser Contribution No puedo enlazar mi cuenta con facebook

No puedo enlazar mi cuenta con facebook, me abre la ventana, hago el login, pero no me muestra ni la foto de perfil ni nada. Lo he realizado desde un iMac 27 con high Sierra, Windows 10 y desde iPhone con iOS 12, en todos igual, parece exitoso el log...

tito_man
Casual Listener
No puedo enlazar mi cuenta con facebook, me abre la ventana, hago el login, pero no me muestra ni la foto de perfil ni nada. Lo he realizado desde un iMac 27 con high Sierra, Windows 10 y desde iPhon...
2019-10-04 3:43:34 AM
2019-10-10 1:49:02 PM
Peter
Spotify Legend
5115 Views
7 replies
1 likes
Account
Other

5115 Views
7 replies
1 likes

Solved!! Change my Spotify username

PlanPremiumCountryPortugalDeviceHuawei P9 liteOperating System(iOS 10, Android Oreo, Windows 10,etc.) What can I do (or Spotify) to change my username

DnsDrt
Casual Listener
Plan Premium Country Portugal Device Huawei P9 lite Operating System (iOS 10, Android Oreo, Windows 10,etc.) What can I do (or Spotify) to change my username
2019-10-10 8:37:08 AM
2019-10-10 10:11:41 AM
Emilia_8
Community Legend
2102 Views
2 replies
0 likes
Account
Login

2102 Views
2 replies
0 likes

Double billing

Hi there , like many others I discovered that I have been double billed for a very long time, at least a year! And like others on here I find it incredibly frustrating how complicated it is to get hold of someone and get my money back. INstead of a s...

Huels65
Casual Listener
Hi there , like many others I discovered that I have been double billed for a very long time, at least a year! And like others on here I find it incredibly frustrating how complicated it is to get ho...
2019-10-10 5:27:04 AM
2019-10-10 9:39:43 AM
itskacemusic
Regular
1031 Views
4 replies
0 likes
Account

1031 Views
4 replies
0 likes

Solved!! Username Spotify does not stay permanently

I have connect my FB with Spotify for a new username. But after logg off on any devices and logg back after a hour on the spotify app, my username turned back in the old name. I still can't figure it out why this still happen. Any ideas or solution f...

JDS1204
Casual Listener
I have connect my FB with Spotify for a new username. But after logg off on any devices and logg back after a hour on the spotify app, my username turned back in the old name. I still can't figure it...
2019-10-09 1:17:39 PM
2019-10-09 11:19:35 PM
Luan
Spotify Star
1584 Views
3 replies
0 likes
Account
Free
Login

1584 Views
3 replies
0 likes

Solved!!Superuser Contribution wrong country detected

So, I live in Germany, my IP is German and is detected as Hamburg, my languages are German, my Spotify profile is selected to Germany... and still I can't log in because Spotify thinks i'm somewhere else. I have no problem changing my country to that...

Maurise
Casual Listener
So, I live in Germany, my IP is German and is detected as Hamburg, my languages are German, my Spotify profile is selected to Germany... and still I can't log in because Spotify ...
2019-09-27 6:06:02 AM
2019-10-09 10:40:39 PM
Maurise
Casual Listener
2182 Views
5 replies
0 likes

2182 Views
5 replies
0 likes

No option to add profile photo

PlanPremium FamilyCountryPhilippinesDeviceWindows 10 PCOperating SystemWindows 10 (PC) My Question or IssueI've been searching through the net, including the help docs of Spotify, for tutorials on how to upload a profile photo to my account. Every ar...

ReiSchneider
Casual Listener
Plan Premium Family Country Philippines Device Windows 10 PC Operating System Windows 10 (PC) My Question or Issue I've been searching through the net, including the help docs of S...
2019-10-09 10:49:55 AM
2019-10-09 10:33:17 PM
Emilia_8
Community Legend
1337 Views
4 replies
0 likes
Account
Premium

1337 Views
4 replies
0 likes

How do I change my account profile picture (NOT artist profile pic). There's no "Change" on hover

Please see attached screenshots to support my description of the problem I'm about to describe: I manage 1x verified artist, Spectoral, on Spotify. I am logged into my User Account and wish to change the profile picture of my User Account, not my Art...

spectoral
Regular
Please see attached screenshots to support my description of the problem I'm about to describe: I manage 1x verified artist, Spectoral, on Spotify. I am logged into my User Account and wish ...
2019-10-09 8:21:58 AM
2019-10-09 9:24:26 PM
JDS1204
Casual Listener
2028 Views
2 replies
0 likes
Account

2028 Views
2 replies
0 likes

Superuser Contribution Friend logged onto Spotify on MY phone with HER Facebook and now I can't ever logon with my Facebook

My friend logged onto her Spotify through Facebook on my phone and now I can't logout. I have even reset my entire iPhone and it still remembered her Facebook. Can someone please help me figure out how to logout of her account??

SierraTuthill
Casual Listener
My friend logged onto her Spotify through Facebook on my phone and now I can't logout. I have even reset my entire iPhone and it still remembered her Facebook. Can someone please help me figure out h...
2019-10-09 6:06:58 AM
2019-10-09 9:47:24 AM
Katerina
Spotify Legend
769 Views
2 replies
0 likes
Account
Login
Other

769 Views
2 replies
0 likes

cant link facebook properly with spotify

had this problem some time ago. Didnt use spotify for a while but planning on getting premium. Still have this problem (post with 2 replies): https://community.spotify.com/t5/Accounts/Can-t-see-facebook-friends/m-p/4795489/highlight/true#M1519726

Jasper12
Casual Listener
had this problem some time ago. Didnt use spotify for a while but planning on getting premium. Still have this problem (post with 2 replies): https://community.spotify.com/t5/...
2019-10-07 7:49:47 PM
2019-10-09 3:42:36 AM
Luan
Spotify Star
844 Views
1 replies
0 likes
Account

844 Views
1 replies
0 likes

Solved!! Can I create a new account and still get the 3 months free?

I recently signed up for a premium subscription with 3 months free to evaluate. Nothing on the signup page indicated that values I entered could not be changed. I understand that I was assigned a cryptic username that can't be changed, and this is ok...

David-K
Casual Listener
I recently signed up for a premium subscription with 3 months free to evaluate. Nothing on the signup page indicated that values I entered could not be changed. I understand that I was as...
2019-10-04 3:32:21 AM
2019-10-09 1:41:33 AM
Luan
Spotify Star
32049 Views
3 replies
0 likes
Account

32049 Views
3 replies
0 likes

Gift code card

PlanFreeCountryFrance My Question or IssueHello, my gift card code is damaged, so i dont know how to have issues with it, i contacted the support but no responses yet, i hope to use that card How i can have it ?Thank you for answering

Thoen69
Casual Listener
Plan Free Country France My Question or Issue Hello, my gift card code is damaged, so i dont know how to have issues with it, i contacted the support but no responses yet, i hope...
2019-10-08 11:43:25 AM
2019-10-08 6:28:25 PM
Billy-J
Spotify Star
958 Views
1 replies
0 likes
Premium
Subscription

958 Views
1 replies
0 likes

Superuser Contribution Can't see facebook friends

PlanFreeCountryBelgiumDevicepcOperating Systemwindows 10 My Question or IssueMy account is connected to Facebook, i reconnected it several times already. When i try to watch my facebook friends activity it says"unfortunately we could not load friends...

Jasper12
Casual Listener
Plan Free Country Belgium Device pc Operating System windows 10 My Question or Issue My account is connected to Facebook, i reconnected it several times already. When i try to watch ...
2019-07-31 3:37:18 PM
2019-10-08 11:49:14 AM
Katerina
Spotify Legend
2167 Views
5 replies
1 likes
Account

2167 Views
5 replies
1 likes

Someone is using my account

PlanPremiumCountryBulgariaDeviceSamsung Galaxy S10+Operating SystemAndroidMy Question or Issue: So, someone keeps using my account. How do i notice? Because while i am in the middle of a Metallica song it switches to Mexican music. Then i switch back...

mrsynth
Visitor
Plan Premium Country Bulgaria Device Samsung Galaxy S10+ Operating System Android My Question or Issue: So, someone keeps using my account. How do i notice? Because while i am in the...
2019-10-06 4:45:52 PM
2019-10-08 6:19:15 AM
Jᴀᴄᴋ
Roadie
1750 Views
2 replies
0 likes
Account
Login
Premium
Security

1750 Views
2 replies
0 likes

Cant login to Android app

PlanFreeCountryBrazilDeviceMoto X4Operating SystemAndroid 9 For some reaso, my Spotify app logged out. When I tried to log in, it says that the password or the user are wrong and the recovery link is expaired. I tried to reinstall, I chacked the coun...

danricco
Regular
Plan Free Country Brazil Device Moto X4 Operating System Android 9 For some reaso, my Spotify app logged out. When I tried to log in, it says that the password or the user are wrong a...
2019-10-06 4:10:48 PM
2019-10-08 2:26:06 AM
Luan
Spotify Star
3321 Views
7 replies
0 likes
Account
Login

3321 Views
7 replies
0 likes

Being charged for spotify, but unknown login credentials?

Hello all!So, on my credit card statement I am being charged by spotify. I've never used the account. Tried to use the "forgot login" method, inputting ALL of my emails that have ever existed, none are coming back with an account. How do I find out w...

DTyrrell
Newbie
Hello all! So, on my credit card statement I am being charged by spotify. I've never used the account. Tried to use the "forgot login" method, inputting ALL of my emails that have ever existed, none...
2018-01-11 6:02:44 PM
2019-10-08 2:13:30 AM
osornios
Spotify Star
1260 Views
1 replies
0 likes
Account
Login
Subscription

1260 Views
1 replies
0 likes

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