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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Bittencourt
  • Spotify Star
  • 178547 Views
  • 190 replies
  • 13 likes
  • Account
    Free
  • 178547 Views
  • 190 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11617 Views
  • 6 replies
  • 11 likes
  • Security
  • 11617 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517676 Views
  • 986 replies
  • 113 likes
  • Account
  • 517676 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126332 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126332 Views
  • 74 replies
  • 12 likes

Find all my published playlists?

Hi, Is there any chance of finding all the playlists I've ever created/published?Lately I've gotten a few notification emails that people have subscribed to very old playlists of mine (from 2008) that I even don't have in my Spotify anymore. It would...

  • Visitor
  • Hi, Is there any chance of finding all the playlists I've ever created/published? Lately I've gotten a few notification emails that people have subscribed to very old playlists of mine (from 2008)...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Charged two times three months in a row!

Hi, I recently looked at my billing history at my bank's transactionhistory. However, it seems as if Spotify has billed me six times the last three months, instead of three times! I do not understand why this is happenening. Can someone help me? I am...

  • Casual Listener
  • Hi, I recently looked at my billing history at my bank's transactionhistory. However, it seems as if Spotify has billed me six times the last three months, instead of three times! I do not understa...
  • Goodman
  • Spotify Legend
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Lack of professional conduct

This is a complaint on how the accounting dept. (Alexandra – payment investigation team) disabled my premium account for no reason and accused me of chargeback and fraud without conducting a proper investigation. I do not expect insults from any comp...

  • Casual Listener
  • This is a complaint on how the accounting dept. (Alexandra – payment investigation team) disabled my premium account for no reason and accused me of chargeback and fraud without conducting a proper i...
  • chi
  • Casual Listener
  • 349 Views
  • 2 replies
  • 1 likes
  • 349 Views
  • 2 replies
  • 1 likes

advertisements

I have started to get advert even though I have been paying for the premium package for ages and I am really annoyed about this. Whar can I do apart from leaving the whole thing ????

  • Newbie
  • I have started to get advert even though I have been paying for the premium package for ages and I am really annoyed about this. Whar can I do apart from leaving the whole thing ????
  • thomag
  • Regular
  • 354 Views
  • 5 replies
  • 0 likes
  • 354 Views
  • 5 replies
  • 0 likes

Solved!! Making a new account Problems

Im getting fedup with this now. I want to do a couple of things and each are having problems. I want to unlink my Facebook from my account. I hve deleted the App from Facebook via Account Preferences on Facebook. This current account has my old email...

  • Newbie
  • Im getting fedup with this now. I want to do a couple of things and each are having problems.   I want to unlink my Facebook from my account. I hve deleted the App from Facebook via Account ...
  • mynameisdonald
  • Casual Listener
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Deleted list

I accidentally deleted my "best of" list i've been collecting for months. Is there a way to get it back?

  • Newbie
  • I accidentally deleted my "best of" list i've been collecting for months. Is there a way to get it back?
  • user-removed
  • Not applicable
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Error message when trying to close account?!

Hi all, I am trying to close my account but having trouble as when filling out the contact form it comes back with an error message. Not sure why it's so hard to close an account in the first place but hey ho. If anyone can give me any advice as to h...

  • Visitor
  • Hi all,   I am trying to close my account but having trouble as when filling out the contact form it comes back with an error message.   Not sure why it's so hard to close an accoun...
  • Goodman
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Free subscription

How do I cancel my free premium subscription?

  • Casual Listener
  • How do I cancel my free premium subscription?
  • user-removed
  • Not applicable
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Charged several times for one subscription

Hi, I'm a french customer, I don't find a french forum, so do with the errors please... I tried to have a suscription 2 weeks ago, and there were a lot of bug. I repeated the operation several times, and it finally worked. I just wanted an Unlimited ...

  • Newbie
  • Hi,  I'm a french customer, I don't find a french forum, so do with the errors please...     I tried to have a suscription 2 weeks ago, and there were a lot of bug. I repeated ...
  • user-removed
  • Not applicable
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

I want to cancel July subscription, but it is already paid!

Hi I'm going abroad on vacation during July and August, and I want to cancel my subscription because I will not use spotify. Then I will return to it because I am very happy with the service.When I tried to cancel the subscription, I saw that, by tod...

  • Regular
  • Hi I'm going abroad on vacation during July and August, and I want to cancel my subscription because I will not use spotify. Then I will return to it because I am very happy with the service. When...
  • Sam
  • Spotify
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Puerto Rico

I'm a US based Spotify Premium user who takes advantage of both computer and mobile apps. Is Spotify yet in Puerto Rico? I'm assuming my "available offline" content on my iPhone will still be good to go. What about streaming? Cheers.

  • Music Fan
  • I'm a US based Spotify Premium user who takes advantage of both computer and mobile apps.   Is Spotify yet in Puerto Rico? I'm assuming my "available offline" content on my iPhone will still...
  • Sam
  • Spotify
  • 1421 Views
  • 1 replies
  • 0 likes
  • 1421 Views
  • 1 replies
  • 0 likes

Account frozen.

I have a problem with my spotify account. I have bought a pre-paid spotify card on the internet of 3 months to upgrade it to premium. The problem is that the guy that sold me the card apparently used "ilegal means" to buy it. Now spotify has frozen m...

  • Newbie
  • I have a problem with my spotify account.   I have bought a pre-paid spotify card on the internet of 3 months to upgrade it to premium. The problem is that the guy that sold me the card appa...
  • Sam
  • Spotify
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

people using my account

Please log me out of all sessions my friend somehow got on my account and is annoying the crap out of me

  • Newbie
  • Please log me out of all sessions my friend somehow got on my account and is annoying the crap out of me
  • Sam
  • Spotify
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

cant download free version of spotify

okay so i downloaded spotify premium on acciedent had it less than 24 hours so it wont charge right? so after i tried 3 times to download spotify free version but every time it say spotify premium i really hope it doesnt charge me and i need help how...

  • Casual Listener
  • okay so i downloaded spotify premium on acciedent had it less than 24 hours so it wont charge right?  so after i tried 3 times to download spotify free version but every time it say spotify pr...
  • wantbigboom
  • Casual Listener
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

Well, it's gone

Well, it´s gone. And since you won't help me through your "help" section (yes I've checked my spam mail) I'll try writing here. My Premium stopped working, my bank records show that I've payed for this month. None of your "tips" for solving this prob...

  • Casual Listener
  • Well, it´s gone. And since you won't help me through your "help" section (yes I've checked my spam mail) I'll try writing here.   My Premium stopped working, my bank records show that I've p...
  • Sam
  • Spotify
  • 523 Views
  • 5 replies
  • 0 likes
  • 523 Views
  • 5 replies
  • 0 likes

Your password was entered incorrectly

Trying to purchase music in spotify and get the message saying that my password was entered incorrectly. But it's not! Even reset my password, but still gets the same message.

  • Newbie
  • Trying to purchase music in spotify and get the message saying that my password was entered incorrectly. But it's not! Even reset my password, but still gets the same message. 
  • Dingeling73
  • Newbie
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Difference between library and local files

Please help me out, I was wondering how you can see whether a number is a local file or a file from the library.

  • Regular
  • Please help me out, I was wondering how you can see whether a number is a local file or a file from the library.
  • SzSzSz12
  • Regular
  • 4153 Views
  • 11 replies
  • 0 likes
  • 4153 Views
  • 11 replies
  • 0 likes

Blutengel and Terminal Choice

Hi all,I have been very happy for my lovely Blutengel and Terminal Choice playlists, but logged on a while ago to discover that they were empty. I found that other playlists (made by other people) with the same bands were empty as well.Can anybody ex...

  • Newbie
  • Hi all, I have been very happy for my lovely Blutengel and Terminal Choice playlists, but logged on a while ago to discover that they were empty. I found that other playlists (made by other people) ...
  • licenced
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Synced songs before premium trial ran out.

What if you had premimium,but then your trial runs out but before it ran out, you synced your music into your device. Would i still be able to play the music i synced into my device without having to get premium. But now i can't use the songs i synce...

  • Newbie
  •  What  if you had premimium,but then your trial runs out but before it ran out, you synced your music into your device. Would i still be able to play the music i synced into my device witho...
  • licenced
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Wrong Facebook-account has been added to my Spotify-account

A friend using my computer accidentally added his FB-account to my Spotify-account. How do I remove this?

  • Casual Listener
  • A friend using my computer accidentally added his FB-account to my Spotify-account. How do I remove this?
  • s037ye
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes