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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172887 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172887 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11373 Views
  • 6 replies
  • 11 likes
  • Security
  • 11373 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516079 Views
  • 986 replies
  • 113 likes
  • Account
  • 516079 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126026 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126026 Views
  • 74 replies
  • 12 likes

Purchased track still unavailable

Hi there,I have just purchashed the track "Municipality" by Real Estate, but the track is still highlighted in purple. When I click on it, Spotify is still asking me to purchase it. It says I have one unused download, but again the text is faded and ...

  • Casual Listener
  • Hi there, I have just purchashed the track "Municipality" by Real Estate, but the track is still highlighted in purple. When I click on it, Spotify is still asking me to purchase it. It says I hav...
  • Gazareth_333
  • Casual Listener
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Multiple purchases by accident

Hi Spotify team, I tried your "Contact Form" but I couldn't see a way to actually send a message so thought I'd try here. I recently purchased a bundle of 10 tracks but somehow managed to buy it three times! As a result I now have 2 bundles that I do...

  • Newbie
  • Hi Spotify team,   I tried your "Contact Form" but I couldn't see a way to actually send a message so thought I'd try here.   I recently purchased a bundle of 10 tracks but somehow ...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

I can't cancel my subscription.

I'm on the £9.99 subscription and need to cancel before my 30 day trail is up. On clicking unsubscribe, I log into Facebook to confirm my cancellation- however, this takes me back to the previous page and asks me to repeat the process again. I am due...

  • Newbie
  • I'm on the £9.99 subscription and need to cancel before my 30 day trail is up. On clicking unsubscribe, I log into Facebook to confirm my cancellation- however, this takes me back to the previous pag...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

10 hours limit ?

Hi there. I've got the same problem as many others who uses Spotify everyday or week. I've used Spotify for about 5-6 months or even more than this. Yesterday it said that I've already spent my 10 hours limit. Is it 10 hours a week or month ?? I've h...

  • Regular
  • Hi there.   I've got the same problem as many others who uses Spotify everyday or week. I've used Spotify for about 5-6 months or even more than this. Yesterday it said that I've already spe...
  • Cami
  • Regular
  • 467 Views
  • 2 replies
  • 0 likes
  • 467 Views
  • 2 replies
  • 0 likes

Push payment for new credit card

I have just updated my credit card connected to Spotify and my latest payments have been stopped. How can I push the payment so I recieve my premium account again?

  • Newbie
  • I have just updated my credit card connected to Spotify and my latest payments have been stopped.  How can I push the payment so I recieve my premium account again?
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Facebook, No Other Way?

I just wanted to upgrade my account to Unlimited when i was asked to give my facebook password. I made my account before it was possible to bypass fb. Since i don't want to mix my fb account with any money related services (hello schufa), i ask you: ...

  • Visitor
  • I just wanted to upgrade my account to Unlimited when i was asked to give my facebook password. I made my account before it was possible to bypass fb. Since i don't want to mix my fb account with a...
  • meahtenoha
  • Spotify
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

removing album from playlist

how does one remove a certain album, or certain track from a playlist ?

  • Regular
  • how does one remove a certain album, or certain track from a playlist ?
  • 621 Views
  • 0 replies
  • 0 likes
  • 621 Views
  • 0 replies
  • 0 likes

MULTIPLE ACCTS???

HI EVERYONE...IS IT POSSIBLE TO RUN 2 DIFF ACCTS FROM 1 SPOTIFY FREE ACCT?? AS IN HAVING A MAIN ACCT AND A MINI ACCT BUT RUNNING FROM THE SAME SPOTIFY FREE ACCT?? BROTHER IS DRIVING ME FREAKIN NUTZ USIN MINE ALL THE TIME!!!!!!!!!! GRRRRRRRRRR...TYSM

  • Casual Listener
  • HI EVERYONE...IS IT POSSIBLE TO RUN 2 DIFF ACCTS FROM 1 SPOTIFY FREE ACCT?? AS IN HAVING A MAIN ACCT AND A MINI ACCT BUT RUNNING FROM THE SAME SPOTIFY FREE ACCT?? BROTHER IS DRIVING ME FREAKIN NUTZ U...
  • meahtenoha
  • Spotify
  • 1075 Views
  • 5 replies
  • 0 likes
  • 1075 Views
  • 5 replies
  • 0 likes

Spotify - The Opposite thread

Spotify is the best music streaming provider in the world, you can not believe that? - I will give you some examples maybe you have also some examples:* every update is well-thought-out, the dev team analyze everything, they have also a big ear for c...

  • Music Fan
  • Spotify is the best music streaming provider in the world, you can not believe that? - I will give you some examples maybe you have also some examples: * every update is well-thought-out, the dev ...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Music is paused frequently

When I'm playing a track the music stops approximately once per minute and I have to rewind to start it again. I'm sure noone is logged in on my account and I have re-installed Spotify several times but nothing seems to work. Could anyone please help...

  • Newbie
  • When I'm playing a track the music stops approximately once per minute and I have to rewind to start it again. I'm sure noone is logged in on my account and I have re-installed Spotify several times ...
  • ruk
  • Casual Listener
  • 377 Views
  • 2 replies
  • 1 likes
  • 377 Views
  • 2 replies
  • 1 likes

Premium subscription paid 3 weeks ago still no access

I paid for premium access and 3 weeks later still have no premium access. Missed my birthday playlist yesterday ! Despite many mails to cust service no result yet. What do I do ???

  • Newbie
  • I paid for premium access and 3 weeks later still have no premium access. Missed my birthday playlist yesterday ! Despite many mails to cust service no result yet. What do I do ???
  • user-removed
  • Not applicable
  • 374 Views
  • 2 replies
  • 0 likes
  • 374 Views
  • 2 replies
  • 0 likes

Solved!! Premium pricing in Australia

$2 more a month that the US when our dollar is essentially at parity is ridiculous. There may well be some international business related taxes or otherwise contributing to the pricing differences per country, but some explanation would be appreciate...

  • Newbie
  • $2 more a month that the US when our dollar is essentially at parity is ridiculous. There may well be some international business related taxes or otherwise contributing to the pricing differences pe...
  • LincM
  • Newbie
  • 5011 Views
  • 2 replies
  • 1 likes
  • 5011 Views
  • 2 replies
  • 1 likes

Change payment method "This feature is currently unavailable. Please try again later."

Trying to update my payment info and i keep getting "This feature is currently unavailable. Please try again later." Subscription status also has "Sorry, could not get your subscription status at the moment."

  • Newbie
  • Trying to update my payment info and i keep getting "This feature is currently unavailable. Please try again later."  Subscription status also has "Sorry, could not get your subscription statu...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

How to create a Spotify Account when currently logging in via Facebook

I am a Spotify Premium user, and since it was not possible until recently, I logged on via Facebook. Now we got the nice option in Germany that this is no longer necessary. But how do I create a spotify username and password when normally logging in ...

  • Visitor
  • I am a Spotify Premium user, and since it was not possible until recently, I logged on via Facebook. Now we got the nice option in Germany that this is no longer necessary.   But how do I ...
  • lindseymontague
  • Newbie
  • 498 Views
  • 2 replies
  • 0 likes
  • 498 Views
  • 2 replies
  • 0 likes

Premium downgraded while Testphase.

Dear Spotify Team, i purchased spotify premium couple of days ago to use it on my smartphone, desktop-pc and notebook-pc. First it worked flawless. but since today my playlist is not avaiable on my smartphone and the ps app tells me that i have to up...

  • Visitor
  • Dear Spotify Team,   i purchased spotify premium couple of days ago to use it on my smartphone, desktop-pc and notebook-pc. First it worked flawless. but since today my playlist is not avaia...
  • user-removed
  • Not applicable
  • 351 Views
  • 5 replies
  • 0 likes
  • 351 Views
  • 5 replies
  • 0 likes

closing accout

hi, i would like to close my account ,,,, already tried the .delete but nothing.

  • Visitor
  • hi, i would like to close my account ,,,, already tried the .delete but nothing.
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Someone keeps logging in to my account.

Could you please help me? I cannot play any songs because every time I do, a message will appear stating that someone is accessing my account somewhere else. I am also having a problem with my account sync. I have 3 devices to my spotify account: a M...

  • Casual Listener
  • Could you please help me? I cannot play any songs because every time I do, a message will appear stating that someone is accessing my account somewhere else. I am also having a problem with my accoun...
  • XDJacobDX
  • Casual Listener
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

premium expired after 2 days???

heytwo days ago i registred an one-month premium subscription, and today it expired (???)i did this using a reedem code, and the premium disappeared after i had agreed to a new licence agreement or something..- how can i get my premium subscription b...

  • Newbie
  • hey two days ago i registred an one-month premium subscription, and today it expired (???) i did this using a reedem code, and the premium disappeared after i had agreed to a new licence agreement ...
  • JRiis
  • Newbie
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

IPhone and Windows application doesn't recognize my Premium account

Hi, Just bought premium again, but my windows client nor my iphone app does not recognize it ;( I don't have a facebook account, and therefore it is not connected to my spotify account

  • Casual Listener
  • Hi,   Just bought premium again, but my windows client nor my iphone app does not recognize it ;( I don't have a facebook account, and therefore it is not connected to my spotify account 😉
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Being charged twice per month

I've noticed that since I upgraded to spotify premium, I have been charged twice per month. My bank details were asked of me again I'm assuming and I re-entered them, I was previously using my card but then when it asked for it again when I had upgra...

  • Casual Listener
  • I've noticed that since I upgraded to spotify premium, I have been charged twice per month.  My bank details were asked of me again I'm assuming and I re-entered them, I was previously using m...
  • diddumz91
  • Casual Listener
  • 357 Views
  • 5 replies
  • 0 likes
  • 357 Views
  • 5 replies
  • 0 likes