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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421594 Views
  • 965 replies
  • 108 likes
  • Account
  • 421594 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186562 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186562 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103481 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103481 Views
  • 69 replies
  • 10 likes

Still not heard back from Spotify Support...

I received this email on March 26 2012, but I have not heard back from any Spotify Rep... Hello,Thanks for getting in touch.We just wanted to let you know that we're looking into your query and aim to get back to you within 3 days.If you need immedia...

  • Newbie
  • I received this email on March 26 2012, but I have not heard back from any Spotify Rep...   Hello, Thanks for getting in touch. We just wanted to let you know that we're looking into you...
  • ehweber
  • Casual Listener
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Cancelled Subscription after but should still have a month of premium

Spotify,I cancelled my premium subcription after you withdrew 10 bucks from my bank accout. The withdrawal was done on the 24th of match, I should still have premium for another month but now i don't. Can someone please fix this. Without renewing my ...

  • Newbie
  • Spotify, I cancelled my premium subcription after you withdrew 10 bucks from my bank accout. The withdrawal was done on the 24th of match, I should still have premium for another month but now i don...
  • Richard
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Account Name wierdness

Hey guys, so I just signed up to Spotify, only, my username is all wierd. I signed up with FB of course.. and it said "wait, do you already have spotify Misterleroy?" and I was liek no sir. Now I am logged in, and inside Spotify client, and in my Acc...

  • Newbie
  • Hey guys,   so I just signed up to Spotify, only, my username is all wierd.   I signed up with FB of course.. and it said "wait, do you already have spotify Misterleroy?" and I was liek...
  • TheOriginalMrL
  • Music Fan
  • 342 Views
  • 4 replies
  • 0 likes
  • 342 Views
  • 4 replies
  • 0 likes

Payment failed

I have been trying to upgrade to premium spotify since saturday but keep getting the following error message: Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your ...

  • Casual Listener
  • I have been trying to upgrade to premium spotify since saturday but keep getting the following error message:   Payment failed. Please make sure that you have sufficient funds and that your cr...
  • user-removed
  • Not applicable
  • 871 Views
  • 2 replies
  • 0 likes
  • 871 Views
  • 2 replies
  • 0 likes

Spotify is loading the wrong playlists for my account.

I load up spotify and log into my account, my playlists are gone and in their place are playlists that seem to have been created by someone else but do not have any of my songs on them, it's almost like the app is giving me someone else's account or ...

  • Casual Listener
  • I load up spotify and log into my account, my playlists are gone and in their place are playlists that seem to have been created by someone else but do not have any of my songs on them, it's almost l...
  • Randomdog
  • Casual Listener
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

changing username by closing down account and opening new one

Hi,I'd like to change my username, which I chose without thinking nearly two years ago... As it is simply not possible, I thought of closing down my account and opening a new one. But I got the impression that if I wanted to open a new account I woul...

  • Casual Listener
  • Hi, I'd like to change my username, which I chose without thinking nearly two years ago... As it is simply not possible, I thought of closing down my account and opening a new one. But I got the imp...
  • Stupify
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Want to purchase tracks

Hi, I use a Linux to run Spotify, I have a Premium Account. When I click on the button to purchase and then put my password all I get then is a blank window!! Any suggestions please as I need to get some tracks. Thank you

  • Regular
  • Hi, I use a Linux to run Spotify, I have a Premium Account. When I click on the button to purchase and then put my password all I get then is a blank window!! Any suggestions please as I need to get ...
  • Richard
  • Community Legend
  • 311 Views
  • 3 replies
  • 0 likes
  • 311 Views
  • 3 replies
  • 0 likes

Won't pllay any of he songs imported from ITunes

When I first downloaded spotify - they worked fine - now that I have started making play lists and trying to mix both mine and spotify's - they don't play at all. Funniest part is when I'm using the radio part and a song comes up that I have legally ...

  • Newbie
  • When I first downloaded spotify - they worked fine - now that I have started making play lists  and trying to mix both mine and spotify's - they don't play at all.   Funniest part is when...
  • Sam
  • Spotify
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

Gift Card No-Email, no answers

Hello! A friend of mine bought a 3-monts-gift-card. The code was generated, we saw it on screen, but we never got any E-Mails. There are no spam and the Mail-Adresses (mine an the oneof my friend) were correct.I wrote the support 5 times in the last ...

  • Regular
  • Hello!   A friend of mine bought a 3-monts-gift-card. The code was generated, we saw it on screen, but we never got any E-Mails. There are no spam and the Mail-Adresses (mine an the oneof my f...
  • Sam
  • Spotify
  • 476 Views
  • 3 replies
  • 0 likes
  • 476 Views
  • 3 replies
  • 0 likes

Content was blocked because it was not signed by a valid security certificate.

I get this message when I try to update my credit card details. Can you please fix the security certificate, before I hand over my credit card details. Thanks.

  • Newbie
  • I get this message when I try to update my credit card details.  Can you please fix the security certificate, before I hand over my credit card details.  Thanks.
  • 626 Views
  • 0 replies
  • 0 likes
  • 626 Views
  • 0 replies
  • 0 likes

Problem with friend list

Even though I have connected facebook to my spotify, my friends arent showing. instead there's this random people wich I have no idea who they are. How do I fix this? I want to see what my friends are listening to.

  • Casual Listener
  • Even though I have connected facebook to my spotify, my friends arent showing. instead there's this random people wich I have no idea who they are. How do I fix this? I want to see what my friends ar...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Created account connected to Facebook by mistake

I have an old premium account created 2010.It has been connected to Facebook, but the last months it didn't seem to connect.So, I logged in via the website using my FB-details and Spotify then created a NEW account, promted me for new installation of...

  • Visitor
  • I have an old premium account created 2010. It has been connected to Facebook, but the last months it didn't seem to connect. So, I logged in via the website using my FB-details and Spotify then cr...
  • Sam
  • Spotify
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Can't use the "Spotify Free" in Germany

Hej, i have a german spotify account, but i can't switch it to "Spotify Free", which should offer unlimited (ad supported) music access.At the moment the desktop app tells me "0 Minutes left"/"please upgrade" thx

  • Regular
  • Hej,   i have a german spotify account, but i can't switch it to "Spotify Free", which should offer unlimited (ad supported) music access. At the moment the desktop app tells me "0 Minutes le...
  • j123456
  • Regular
  • 1614 Views
  • 2 replies
  • 0 likes
  • 1614 Views
  • 2 replies
  • 0 likes

Password is not right

Hi,I have been trying to cancel the Premium subscription but I need my password.As I did not remember it, I sent an email to your support - more than 3 days later, no response.I tried to put facebook password in case this was the way I got connected ...

  • Casual Listener
  • Hi, I have been trying to cancel the Premium subscription but I need my password. As I did not remember it, I sent an email to your support - more than 3 days later, no response. I tried to put fa...
  • Sam
  • Spotify
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Cannot change my email adress

I have registered spotify with an old email adress, and I want to change it. However when I try to change the email in user settings I get a message that the adress is already taken by another account. I cannot remember registering another account wi...

  • Newbie
  • I have registered spotify with an old email adress, and I want to change it. However when I try to change the email in user settings I get a message that the adress is already taken by another accoun...
  • jvanderb
  • Roadie
  • 1272 Views
  • 1 replies
  • 0 likes
  • 1272 Views
  • 1 replies
  • 0 likes

Facebook is not updating "Top" lists

So, Facebook/Spotify is not updating my Top Artists, Top Albums or Top Playlists. Anybody else having this same issue or know if they are fixing this?

  • Newbie
  • So, Facebook/Spotify is not updating my Top Artists, Top Albums or Top Playlists.  Anybody else having this same issue or know if they are fixing this?
  • Turmiks
  • Newbie
  • 541 Views
  • 3 replies
  • 0 likes
  • 541 Views
  • 3 replies
  • 0 likes

Why are people I'm not fb friends with showing up on the 'People List' sidebar?

Is there a way I can adjust my settings so it'll go back to just being a list of what just my facebook friends are listening to?

  • Casual Listener
  • Is there a way I can adjust my settings so it'll go back to just being a list of what just my facebook friends are listening to?
  • user-removed
  • Not applicable
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Playing music in Mexico

Does anyone know if you can play music in Mexico? 

  • Casual Listener
  • Does anyone know if you can play music in Mexico?  
  • rschlanderer3
  • Casual Listener
  • 7239 Views
  • 2 replies
  • 0 likes
  • 7239 Views
  • 2 replies
  • 0 likes

My account

I use one month free premium and did not want to put forward further with spotify on my cell phone but you took the money the 3.mars 2012 from my account anyway. I want to end it all with you but jjag do not know how to do it. Thanks

  • Newbie
  • I use one month free premium and did not want to put forward further with spotify on my cell phone but you took the money the 3.mars 2012 from my account anyway. I want to end it all with you but jja...
  • meahtenoha
  • Spotify
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes