Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285559 Views

529 replies

34 likes

Account
Free
  • 285559 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13582 Views

6 replies

11 likes

Security
  • 13582 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539520 Views

990 replies

114 likes

Account
  • 539520 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129525 Views

74 replies

12 likes

Account
Login
Premium
  • 129525 Views
  • 74 replies
  • 12 likes

People are hacked into my account

I changed the password but the person is still logged in probably using an iphone or other device how can I get them to logout?

Newbie

I changed the password but the person is still logged in probably using an iphone or other device how can I get them to logout?

Richard

Community Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Never mind, you wont reply anymore. I will try to delete my account.

My account has been reset for some reason. My Rubie3600 (connected with facebook) is not connected to ID/number 112253790 anymore.

Regular

My account has been reset for some reason. My Rubie3600 (connected with facebook) is not connected to ID/number 112253790 anymore. 

Rubie3600

Regular

578 Views

8 replies

0 likes

  • 578 Views
  • 8 replies
  • 0 likes

What's New list doesn't seem to be updating

How often does the "What's New" feature update? I've had the same five cds showing up on the What's New list for about five weeks. Just curious. Am I supposed to be refreshing the app in some way? Thanks.

Newbie

How often does the "What's New" feature update?  I've had the same five cds showing up on the What's New list for about five weeks.   Just curious.  Am I supposed to be refreshing...

207 Views

0 replies

0 likes

  • 207 Views
  • 0 replies
  • 0 likes

Search field for Spotify apps?

Hi I can not find the search field inside Spotify so I can search for an app. Using the App Finder I get: "Featured Apps", "New Apps" and "Top Apps". However I am not interested in any of those. I want to find a specific app which I know the name of....

Newbie

Hi I can not find the search field inside Spotify so I can search for an app.   Using the App Finder  I get: "Featured Apps", "New Apps" and "Top Apps".  However I am not interes...

268 Views

0 replies

2 likes

  • 268 Views
  • 0 replies
  • 2 likes

download problem

Hey just purchased 10 downloads, got the reciept on here saying its been taken but in spotify its saying i have no downloads to use, whats the deal with that? can somebody please resolve this for me.

Casual Listener

Hey just purchased 10 downloads, got the reciept on here saying its been taken but in spotify its saying i have no downloads to use, whats the deal with that? can somebody please resolve this for me.

266 Views

0 replies

3 likes

  • 266 Views
  • 0 replies
  • 3 likes

Premium code from another country

A dear friend has purchased a Premium Account code for me. She is in the Netherlands and I am in the USA. No matter what I do I cannot seem to get the code to take. I even changed my account to say I'm in the Netherlands (that was an adventure, as my...

Newbie

A dear friend has purchased a Premium Account code for me. She is in the Netherlands and I am in the USA. No matter what I do I cannot seem to get the code to take. I even changed my account to say I...

204 Views

0 replies

0 likes

  • 204 Views
  • 0 replies
  • 0 likes

My playlist disapeared

I was listning to spotify on my iphone and when i went back to my other playlist the playlist i was listning to just disappeared, and i didnt delete it or anything.

Regular

I was listning to spotify on my iphone and when i went back to my other playlist the playlist i was listning to just disappeared, and i didnt delete it or anything.

143 Views

0 replies

0 likes

  • 143 Views
  • 0 replies
  • 0 likes

Missing songs

I went to Adeles album 21 and found out that you only can listen to four songs. Those are the four songs that is in 21' sampler. I found this very irritating because I love this album. And the thing is that I pay Spotify every month to be able to lis...

Casual Listener

I went to Adeles album 21 and found out that you only can listen to four songs. Those are the four songs that is in 21' sampler. I found this very irritating because I love this album. And the thing ...

licenced

Community Legend

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Login Help Please

Hello, So i am having quite a bit of trouble... I believe i may have created 2 seperate accounts, 1 with a spotify ID and another with my facebook account. I can access my spotify accont ties to facebook, but I think it is only the 48 hr free trial a...

Casual Listener

Hello,   So i am having quite a bit of trouble...  I believe i may have created 2 seperate accounts, 1 with a spotify ID and another with my facebook account.  I can access my spot...

mdecouto

Casual Listener

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Account suddenly free instead of unlimited

Hi! I have had a Spotify Unlimited account starting December 2011. But all of a sudden my account is Spotify Free again. How is this possible? Hope to hear from you soon. Thanks! Best,Daphne

Newbie

Hi!   I have had a Spotify Unlimited account starting December 2011. But all of a sudden my account is Spotify Free again. How is this possible?   Hope to hear from you soon. Th...

David

Spotify Legend

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Cannot link to Facebook to Upgrade account

I have just downloaded Spotify to my work computer and I want to upgrade to Spotify Unlimited. However, there is a problem with our computer system and we cannot link to Facebook. It just times out of several minutes. I see that my credit card is lin...

Casual Listener

I have just downloaded Spotify to my work computer and I want to upgrade to Spotify Unlimited. However, there is a problem with our computer system and we cannot link to Facebook. It just times out o...

aliagrace

Casual Listener

385 Views

4 replies

0 likes

  • 385 Views
  • 4 replies
  • 0 likes

All my playlists are gone and my I lost premium?

Hey. Suddenly on my Mac i lost premium and all my playlists. On my other computer and my cell I have them AND premium. What happened and how do I get them back?

Casual Listener

Hey. Suddenly on my Mac i lost premium and all my playlists. On my other computer and my cell I have them AND premium. What happened and how do I get them back? 

mariebekkum

Casual Listener

230 Views

2 replies

0 likes

  • 230 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Free --> Not So Free

In the UK I see that Spotify Free comes with conditions of no more than 5 plays of the same song. I've been a Spotify User since it first started and progressively see the meaning of the word "free" eroded. I'll never pay to use Spotify and hanging o...

Newbie

In the UK I see that Spotify Free comes with conditions of no more than 5 plays of the same song.   I've been a Spotify User since it first started and progressively see the meaning of the w...

SteveBrammer

Community Legend

1160 Views

4 replies

1 likes

  • 1160 Views
  • 4 replies
  • 1 likes

Solved!! Lost my main playlist. Very important to get it back

Hi I lost my playlist somehow. Is there anyway to get it back? I spent months working on it. I think it was called Best Songs. PLEASE HELP!

Casual Listener

Hi   I lost my playlist somehow. Is there anyway to get it back? I spent months working on it. I think it was called Best Songs.   PLEASE HELP!

PhillyCodeHound

Casual Listener

447 Views

2 replies

0 likes

  • 447 Views
  • 2 replies
  • 0 likes

Login without Facebook in Germany

Now that it is possible to sign up for spotify without Facebook in Germany, is there any chance to change my login procedure to regular username/password signon without canceling my subscription?

Newbie

Now that it is possible to sign up for spotify without Facebook in Germany, is there any chance to change my login procedure to regular username/password signon without canceling my subscription?&nbs...

Stupify

Community Legend

785 Views

1 replies

0 likes

  • 785 Views
  • 1 replies
  • 0 likes

Editing Account Info

Why can't I change my account details without giving Spotify my bank details. Those details are private, and I'm entitled not to distribute them. But Spotify is also getting angsty that my profile says that I'm in the US when I'm not anymore. But I c...

Newbie

Why can't I change my account details without giving Spotify my bank details. Those details are private, and I'm entitled not to distribute them. But Spotify is also getting angsty that my pro...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Solved!! Spotify without Facebook in Germany?

So I'm hearing news that Spotify is allowing sign-ups in Germany without a Facebook connection now. While I'm not in Germany, I'm not getting any non-Facebook option in www.spotify.com/de/signup - the sign up page is different from the Finnish one, b...

Community Legend

So I'm hearing news that Spotify is allowing sign-ups in Germany without a Facebook connection now. While I'm not in Germany, I'm not getting any non-Facebook option in www.spotify.com/de/signup - th...

user-removed

Not applicable

3402 Views

16 replies

1 likes

  • 3402 Views
  • 16 replies
  • 1 likes

Password Reset Problems and Facebook

Hi, I recently lost the password to my Spotify account and when I tried to reset the account I only received emails with zero content in the body. After a couple of tries with this I thought I might be able to login through Facebook to try and recove...

Visitor

Hi,   I recently lost the password to my Spotify account and when I tried to reset the account I only received emails with zero content in the body.  After a couple of tries with this I...

352 Views

0 replies

0 likes

  • 352 Views
  • 0 replies
  • 0 likes