Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81684 Views

9 replies

2 likes

Account
Login
  • 81684 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657084 Views

13 replies

4 likes

Account
  • 657084 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738225 Views

18 replies

29 likes

  • 738225 Views
  • 18 replies
  • 29 likes

Got Spotify Unlimited but still is the free version

Hey, on the site here it says i have spotify unlimited but when i open the program its the free version and i got 0 min...it sucks that i have paid for something that doesnt work. have paid b4 without problems, so why start with it now?

Casual Listener

Hey, on the site here it says i have spotify unlimited but when i open the program its the free version and i got 0 min...it sucks that i have paid for something that doesnt work. have paid b4 withou...

Eliqno

Newbie

657 Views

7 replies

1 likes

  • 657 Views
  • 7 replies
  • 1 likes

Account offline

Spotify is insisting my account is offline but it isn't... I've tried restarting, logging out, everything. I pay £10 a month for this service and I can't use it right now - please can this be looked at? My user is twiggystardust.

Newbie

Spotify is insisting my account is offline but it isn't... I've tried restarting, logging out, everything. I pay £10 a month for this service and I can't use it right now - please can this be looked ...

timmaysnell2003

Newbie

1805 Views

10 replies

0 likes

  • 1805 Views
  • 10 replies
  • 0 likes

Being charged £10 a month although it says I'm using free

I signed up for the free 30 day trial and granted I didn't know I had to cancel during this time to not be charged every month- which I am now being charged.My subscription says that I am using Spotify Free therefore there is no option to cancel this...

Visitor

I signed up for the free 30 day trial and granted I didn't know I had to cancel during this time to not be charged every month- which I am now being charged. My subscription says that I am using Spo...

carolecraft

Newbie

539 Views

3 replies

0 likes

  • 539 Views
  • 3 replies
  • 0 likes

Thought it was adfree for 6 months?

I thought I read somewhere that when you sign up for the free account, the ads and the 10 hour a week limitation are ignored for 6 months?? Or did I dream this. Can't yet comment on the 10 hour business, but I'm definitely hearing ads...

Newbie

I thought I read somewhere that when you sign up for the free account, the ads and the 10 hour a week limitation are ignored for 6 months?? Or did I dream this. Can't yet comment on the 10 hour busin...

Stupify

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

My spotify stared list is gone!

Hi, my spotify stared list was gone yesterday i logged on to my cellphone. And i don't know all the songs i had in there but it would be great if someone could help me get it back. It left 2 songs on my playlis. 12/12 and A boy brushed red living in ...

Newbie

Hi, my spotify stared list was gone yesterday i logged on to my cellphone. And i don't know all the songs i had in there but it would be great if someone could help me get it back. It left 2 songs on...

Richard

Community Legend

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Spotify logged me out and has Deleted my Playlists?

Yesterday, Spotify logged me out and it didn't accept my password; so I reset it. When I reset my Password I went back into Spotify and it deleted all of my Playists. I think I might have 2 Usernames for some reason (Shireen-Yogi and Shireen1993) on ...

Visitor

Yesterday, Spotify logged me out and it didn't accept my password; so I reset it. When I reset my Password I went back into Spotify and it deleted all of my Playists.    I think I might h...

user-removed

Not applicable

1481 Views

5 replies

0 likes

  • 1481 Views
  • 5 replies
  • 0 likes

Can't log in with phone

I downloaded Premium to download music on my phone. I have installed the Spotify app but when I try to log in using my facebook login info, it tells me I'm entering it wrong. I've already changed my facebook password and rebooted my phone. Please hel...

Newbie

I downloaded Premium to download music on my phone. I have installed the Spotify app but when I try to log in using my facebook login info, it tells me I'm entering it wrong. I've already changed my ...

meahtenoha

Spotify

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

How did Spotify Steal my GF's Credit Card info and charge her for my account?

A couple months ago I downloaded a free service from Spotify off facebook. I never purchased any subscription or entered in any kind of credit card information. I enjoyed the service until I found out a few days ago that my girlfriend's maxed out cre...

Newbie

A couple months ago I downloaded a free service from Spotify off facebook. I never purchased any subscription or entered in any kind of credit card information. I enjoyed the service until I found ou...

bailadicta

Music Fan

4140 Views

2 replies

1 likes

  • 4140 Views
  • 2 replies
  • 1 likes

Can't Get Premium 30-Day Trial

Hey there,Been trying to get the 30-day trial of Spotify Premium for the past few days... I had the 48 hour trial, but that's expired now and I'm looking to extend it to the full 30 days, however every time I type in my credit card info (which I have...

Music Fan

Hey there, Been trying to get the 30-day trial of Spotify Premium for the past few days... I had the 48 hour trial, but that's expired now and I'm looking to extend it to the full 30 days, however...

Sam

Spotify

1373 Views

5 replies

0 likes

  • 1373 Views
  • 5 replies
  • 0 likes

Moved to a new country - can't change country

Hello friends of Spotify! I just moved from Sweden to Germany and I want to change my country. But in order to do this you have to enter you mastercard or visa. The problem with Germany is that they don't really use those cards here but they maestro ...

Newbie

Hello friends of Spotify!   I just moved from Sweden to Germany and I want to change my country. But in order to do this you have to enter you mastercard or visa. The problem with Germany is t...

Gormley

Newbie

1045 Views

1 replies

0 likes

  • 1045 Views
  • 1 replies
  • 0 likes

Premium for $4.99?

I have a Premium account but this past month i was only charged $4.99 instead of the usual $9.99. I was wondering why?

Newbie

I have a Premium account but this past month i was only charged $4.99 instead of the usual $9.99. I was wondering why?

515 Views

0 replies

0 likes

  • 515 Views
  • 0 replies
  • 0 likes

Offline mode

It says that I am offline when I shouldn't be, I am connected to the internet and never switched to offline mode. Why is it doing this? And how can I go online again? Please and thank you.

Newbie

It says that I am offline when I shouldn't be, I am connected to the internet and never switched to offline mode. Why is it doing this? And how can I go online again? Please and thank you.

Scottehh

Music Fan

586 Views

3 replies

0 likes

  • 586 Views
  • 3 replies
  • 0 likes

Where to find date of initial signup?

To figure out when my 6 months trial period ends I need to know when I signed up for Spotify. Where can I find this information? Once the 6 months have expired, how do I know how many hours of the 10 allocated hours/month I have used? Thanks.

Casual Listener

To figure out when my 6 months trial period ends I need to know when I signed up for Spotify. Where can I find this information?   Once the 6 months have expired, how do I know how many hours ...

Peter__

Community Legend

4141 Views

7 replies

0 likes

  • 4141 Views
  • 7 replies
  • 0 likes

spotify unlimited question???????

it says Unlimited £4.99 a month that you can listen to music but i cant either on my phone or ipad.....says i need to upgrade to premium...what exactly do you get for unlimited because i have access to nothing. cant listen to anything saved or synced...

Visitor

it says Unlimited £4.99 a month that you can listen to music but i cant either on my phone or ipad.....says i need to upgrade to premium...what exactly do you get for unlimited because i have access ...

user-removed

Not applicable

410 Views

2 replies

1 likes

  • 410 Views
  • 2 replies
  • 1 likes

Disabled Spotify Social but people can still see what I'm listening to

Hi I don't have 'Share my activity on Spotify Social' checked and I am not connected with Facebook. However, I subscribed to a friend's playlist and now they can see all my song activity in their 'People' bar. I don't get this - by subscribing to the...

Newbie

Hi   I don't have 'Share my activity on Spotify Social' checked and I am not connected with Facebook. However, I subscribed to a friend's playlist and now they can see all my song activity in ...

978 Views

0 replies

0 likes

  • 978 Views
  • 0 replies
  • 0 likes

Lost Premium an my playlists.

I received an e mail at 9pm yesterday saying that there was a problem with collecting payment, immediately went to my account and saw that my credit card had expired and updated the details but still no sign of the premium returning 20 hours later. I...

Casual Listener

I received an e mail at 9pm yesterday saying that there was a problem with collecting payment, immediately went to my account and saw that my credit card had expired and updated the details but still...

Sam

Spotify

372 Views

3 replies

0 likes

  • 372 Views
  • 3 replies
  • 0 likes

Contacts format

Hello, As nobody respond to me, I do a new message. I have a problem with the format of my contacts. Their names are their spotify user name such as 11000332843 but not their real name such as "Thomas dubois".I would like it to be in letters. Can any...

Regular

Hello,   As nobody respond to me, I do a new message.   I have a problem with the format of my contacts. Their names are their spotify user name such as 11000332843 but not their real n...

tamieu

Regular

498 Views

3 replies

0 likes

  • 498 Views
  • 3 replies
  • 0 likes

Wrong Facebook person on my spotify account

Well, way back i merged MY facebook account with MY spotify account, but now i actually noticed that its not my facebook account linked to my spotify account. Is there a way to change that? this is just ridiculous

Casual Listener

Well, way back i merged MY facebook account with MY spotify account, but now i actually noticed that its not my facebook account linked to my spotify account. Is there a way to change that? this is j...

Joe

Community Legend

629 Views

6 replies

0 likes

  • 629 Views
  • 6 replies
  • 0 likes

Delete account

How do I delete my spotify account?

Casual Listener

How do I delete my spotify account?

meahtenoha

Spotify

767 Views

3 replies

0 likes

  • 767 Views
  • 3 replies
  • 0 likes

Music won't play on laptop. HELP!!

I downloaded Spotify on my laptop. All is good and music was playing. Then I downloaded app on my Android phone. Music played on my phone, no problem. When I went back to play songs on my laptop, not one song will play. I can add songs to my playlist...

Newbie

I downloaded Spotify on my laptop.  All is good and music was playing. Then I downloaded app on my Android phone. Music played on my phone, no problem.  When I went back to play songs ...

Joe

Community Legend

992 Views

2 replies

0 likes

  • 992 Views
  • 2 replies
  • 0 likes