Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
83702 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
105146 Views
10 replies
3 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
1073 Views
1 replies
0 likes
Im new here and trying to access these forums via Firefox which doesn't work but Chrome seems to be fine. Does anyone know why that would be?Thanks
Im new here and trying to access these forums via Firefox which doesn't work but Chrome seems to be fine. Does anyone know why that would be? Thanks
Roadie
728 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueHow to demand a refund? I got charged for a regular priced monthly fee this month yesterday when it should have only been $4.99. I am sure I was on a student deal but still g...
Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue How to demand a refund? I got charged for a regular priced monthly fee this month yesterday when i...
Community Legend
803 Views
2 replies
0 likes
Hola el dia 3/12/19 empece a pagar una cuenta spotify la cual no se a que correo la tengo vinculada ya que ni uno de mis correos tiene ni un mensaje de iniciación ni nada, solo tengo un mail en el correo que tengo mi cuenta de banco que certifica que...
Hola el dia 3/12/19 empece a pagar una cuenta spotify la cual no se a que correo la tengo vinculada ya que ni uno de mis correos tiene ni un mensaje de iniciación ni nada, solo tengo un mail en el co...
Community Legend
889 Views
2 replies
0 likes
So I had just reset my PC and nothing is left and I have fully forgotten my email or username i'm not sure what it is, I do that the name of the account what it refereed me to because I had it linked to my discord account if anyone could maybe tell m...
So I had just reset my PC and nothing is left and I have fully forgotten my email or username i'm not sure what it is, I do that the name of the account what it refereed me to because I had it linked...
Community Legend
1146 Views
3 replies
0 likes
Please help, someone changed my password, email and everything. They have been using my account and I can't change it back!
Please help, someone changed my password, email and everything. They have been using my account and I can't change it back!
Spotify Legend
711 Views
2 replies
0 likes
I setup Spotify with my Amazon Echo not thinking about other people playing random songs through it and them showing up on my Recently Played Artists. How can I clear this or delete certain artists from the list?
I setup Spotify with my Amazon Echo not thinking about other people playing random songs through it and them showing up on my Recently Played Artists. How can I clear this or delete certain...
Community Legend
1008 Views
3 replies
0 likes
This has happened multiple times now where I'm listening to music and it will change to music I would never pick. I'll change it back to what I was originally listening to and it will go back to the music that is not mine. most recently, a ton of mus...
This has happened multiple times now where I'm listening to music and it will change to music I would never pick. I'll change it back to what I was originally listening to and it will go back to the ...
Spotify Legend
683 Views
2 replies
0 likes
Plan: Spotify PremiumCountry: USADevice: Various Mac Products My Question or IssueDuring my regular listening a few days ago, I found that random songs started playing without my prompting. Upon further investigating, someone accessed my account and ...
Plan: Spotify Premium Country: USA Device: Various Mac Products My Question or Issue During my regular listening a few days ago, I found that random songs started playing without my ...
Roadie
1399 Views
1 replies
0 likes
I was logged out recently and Everytime I try to login it tells me I am offline and to try later when I'm connected but I am fully connected to my internet and my data. Please help!PlanPremiumCountryCalifornia, United StatesDeviceMotorola e5 CruiseOp...
I was logged out recently and Everytime I try to login it tells me I am offline and to try later when I'm connected but I am fully connected to my internet and my data. Please help! Plan Premium C...
Community Legend
528 Views
1 replies
0 likes
hello,I've created my spotify account via Facebook, I've just noticed it's assigned to email adress that's long gone. Since I never used password to sign in - only FB method I cannot change the adress to my proper mail account - since I can't give an...
hello, I've created my spotify account via Facebook, I've just noticed it's assigned to email adress that's long gone. Since I never used password to sign in - only FB method I cannot change the adr...
Community Legend
444 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy S9+Operating SystemAndroid 10.0 My Question or IssueReally confused here, have created a Spotify account and redeemed a premium code and everything was fine until I realised that instead of the name on the pro...
Plan Premium Country UK Device Samsung Galaxy S9+ Operating System Android 10.0 My Question or Issue Really confused here, have created a Spotify account and redeemed a premium code ...
Community Legend
1194 Views
2 replies
0 likes
I cancelled my premium membership more than a year ago but it looks like I am being billed for it still. When I log in and check it says I am using the Free plan. Can I get a refund for this? Thanks.
I cancelled my premium membership more than a year ago but it looks like I am being billed for it still. When I log in and check it says I am using the Free plan. Can I get a refund for this? Thanks....
Spotify Star
628 Views
1 replies
0 likes
I am originally subscribed as individual member and changed to family plan two months ago, i hve one subscription prepaid card for individual and one three months ths membership prepaid card on hand.I dont realise until the recent days that i cannot ...
I am originally subscribed as individual member and changed to family plan two months ago, i hve one subscription prepaid card for individual and one three months ths membership prepaid card on hand....
Community Legend
1438 Views
3 replies
0 likes
If it requires setting up a new account and then having my playlists transferred, ill do that, but I would really like to have my account name not be an 11 digit number.
If it requires setting up a new account and then having my playlists transferred, ill do that, but I would really like to have my account name not be an 11 digit number.
Community Legend
606 Views
2 replies
0 likes
PlanPremiumCountryBelgiumDeviceSamsung Galaxy J7 MaxOperating SystemAndroid Oreo My Question or IssueEveryday Spotify redownloads my already downloaded songs. I can't listen to my downloaded songs offline for more than a day because the songs become ...
Plan Premium Country Belgium Device Samsung Galaxy J7 Max Operating System Android Oreo My Question or Issue Everyday Spotify redownloads my already downloaded songs. I can't li...
Community Legend
16621 Views
11 replies
7 likes
Hi, I have spotify premium, and just upgraded to spotify family and started creating an account for my son, using the normal signup procedure, outside my account.. The account creation page asks for an email address, password to be used and birth dat...
Hi, I have spotify premium, and just upgraded to spotify family and started creating an account for my son, using the normal signup procedure, outside my account.. The account creat...
Community Legend
1573 Views
2 replies
0 likes
PlanFree/PremiumCountryFinland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)PC and mobile phoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter Spotify recently updated itself, I've not been able to access...
Plan Free/Premium Country Finland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PC and mobile phone Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
Community Legend
825 Views
2 replies
0 likes
I'm having an issue when uploading my music to Spotify through Distrokid, none of the options I can choose from the drop-down list of Spotify artists are my bands' Spotify artist account. Please help.
I'm having an issue when uploading my music to Spotify through Distrokid, none of the options I can choose from the drop-down list of Spotify artists are my bands' Spotify artist account. Please help.
Spotify Star
960 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceWin10, Android Pixel 2, WinOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen i enter a family adress i recieve an response "Try Again"
Plan Premium Country Germany Device Win10, Android Pixel 2, Win Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When i enter a family adress i reci...
Spotify Star
548 Views
1 replies
0 likes
