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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80401 Views

9 replies

2 likes

Account
Login
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Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653832 Views

13 replies

4 likes

Account
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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734272 Views

18 replies

29 likes

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Why do single downloads expire?

Why do single downloads expire? The "Downlads" page clearly say: "Spare bundles don’t last foreverWe can offer downloads to you at this great price because we’re buying them in bulk from the artists and labels. As part of this arrangement, all of the...

Casual Listener

Why do single downloads expire?   The "Downlads" page clearly say:   "Spare bundles don’t last forever We can offer downloads to you at this great price because we’re buying them in bu...

meahtenoha

Spotify

1233 Views

3 replies

0 likes

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Two accounts connected to facebook- can only access one

Howdy. Help would be appreciated. I've had Spotify for yonks. But I stopped using it when the "you can only listen five times" rule came in because my playlists became pretty pointless. Then I created a new Spotify account when the facebook deal came...

Casual Listener

Howdy. Help would be appreciated.   I've had Spotify for yonks. But I stopped using it when the "you can only listen five times" rule came in because my playlists became pretty pointless. &nb...

760 Views

0 replies

0 likes

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Can't buy some music?

I have set up a monthly account and have downloaded some music but some it won't let me saying my credit card account has to be in English - well it is. Any ideas?

Regular

I have set up a monthly account and have downloaded some music but some it won't let me saying my credit card account has to be in English - well it is.   Any ideas?

Richard

Community Legend

857 Views

1 replies

0 likes

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Upgraded to Premium, still can't use from abroad

Hi, I travel to countries that are not supported by Spotify, so decided to upgrade to the Premium account to eliminate the 14 days travel restriction.When I log in however, I still get error code 408 (Country does not match one set on your Profile. P...

Newbie

Hi,   I travel to countries that are not supported by Spotify, so decided to upgrade to the Premium account to eliminate the 14 days travel restriction. When I log in however, I still get err...

Sam

Spotify

423 Views

2 replies

1 likes

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My Playlists disappeared.

I've had my account since July (U.S.) I've been premium abouth a month now, and I logged in today and noticed my playlists had vanished. I have done the above, but mentioned but it does not work, can someone from your end possibly restore my account ...

Newbie

I've had my account since July (U.S.) I've been premium abouth a month now, and I logged in today and noticed my playlists had vanished. I have done the above, but mentioned but it does not work, can...

weirddude1231

Casual Listener

231 Views

1 replies

0 likes

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I have no Premium Access and my account is being charged $9.99 every month since January

I subscribed to the free trial in Jan, 2012. After a couple of days my subscription automatically changed from Premium to Free. I However, my account continued to be charged $9.99 in Feb, Mar, April while I had no access to the Premium service. I rep...

Newbie

I subscribed to the free trial in Jan, 2012.  After a couple of days my subscription automatically changed from Premium to Free. I However, my account continued to be charged $9.99 in Feb, Mar, ...

ldw1951

Newbie

324 Views

1 replies

0 likes

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Question about the 3 devices policy

So, I'm interested in signing up for Premium so I can listen to music offline using an ipod and a tablet. I am planning on listening to music on two computers, online only, as well. My question is am I limited to only 3 devices (online or off) for my...

Visitor

So, I'm interested in signing up for Premium so I can listen to music offline using an ipod and a tablet.  I am planning on listening to music on two computers, online only, as well.   My...

Richard

Community Legend

396 Views

3 replies

0 likes

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advertisment

Hello,there. I've bought the Spotify Membership to avoid advertisment but there are still adverts in spotify... What should I do ?

Visitor

Hello,there. I've bought the Spotify Membership to avoid advertisment but there are still adverts in spotify... What should I do ?

291 Views

0 replies

1 likes

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Accidentally deleted a playlist,,,help!

My playlist was called    slow    Can you help?

Regular

My playlist was called    slow    Can you help?

181 Views

0 replies

0 likes

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Can't access my Spotify!

I can open up Spotify, and log in. However then I have "Spotify Loves Social" pop up. The item doesn't load properly, and if I click the "x" to close it, Spotify itself shuts down too. This has been going on for a while now. Help?

Newbie

I can open up Spotify, and log in. However then I have "Spotify Loves Social" pop up. The item doesn't load properly, and if I click the "x" to close it, Spotify itself shuts down too. This has been ...

David

Spotify Legend

398 Views

1 replies

0 likes

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Premium account - playing music on multiple desktops (at the same time)

Hi All, I just upgraded to premium as I want to play music in multiple locations (off my linux machine connected to speakers in the bathroom and off my windows desktop for music in my office). I'm sure this was possible with a premium subscription bu...

Casual Listener

Hi All,   I just upgraded to premium as I want to play music in multiple locations (off my linux machine connected to speakers in the bathroom and off my windows desktop for music in my office...

matmbl

Casual Listener

664 Views

3 replies

0 likes

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i dont want facebook, please help me

I want to deactivate my Facebook account, but continue using spotify. Is this possible? I deactivated my Fb this morning, but when i logged into Spotify it automatically reactivated it.Please can someone help me. How do i disconnect the two?

Casual Listener

I want to deactivate my Facebook account, but continue using spotify. Is this possible?   I deactivated my Fb this morning, but when i logged into Spotify it automatically reactivated it. Ple...

Stupify

Community Legend

480 Views

3 replies

0 likes

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Spotify Premium not showing on different laptop

Ok, I think I'm doing something stupid here. I signed up to Spotify Premium on one laptop. When I go to use it on my other laptop (this one), it's only showing that I have a free account + my playlist subscriptions haven't been updated. When I opened...

Casual Listener

Ok, I think I'm doing something stupid here.   I signed up to Spotify Premium on one laptop. When I go to use it on my other laptop (this one), it's only showing that I have a free account + m...

villaz_1989

Casual Listener

514 Views

3 replies

0 likes

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Someone I know connected the wrong facebookaccount to my spotify!

Know what to do? Someone I know connected the wrong facebookaccount to my spotify, and now I cant change it back.. How do I do?Thank you thank you!!/Anja

Newbie

Know what to do? Someone I know connected the wrong facebookaccount to my spotify, and now I cant change it back..  How do I do? Thank you thank you!! /Anja

196 Views

0 replies

0 likes

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I'm fed up

I jeep on having problems with spotify...now i cannot listen to the songs in the offline mode and i'm paying 10€ each month to have spotify premium...is there any other music support i can switch to?thanks

Newbie

I jeep on having problems with spotify...now i cannot listen to the songs in the offline mode and i'm paying 10€ each month to have spotify premium...is there any other music support i can switch to?...

306 Views

0 replies

0 likes

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Solved!! VAT?

Do you charge VAT on the subsription?How can I get a VAT invoice so I can claim it back?

Newbie

Do you charge VAT on the subsription? How can I get a VAT invoice so I can claim it back?

ProgresoTecnologico

Newbie

34221 Views

14 replies

2 likes

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Moved to the US

Hi there,I moved from the UK to the US and have been unable to log into my acount ever since. How do I gain access to my spotify from the US. I was just visiting the UK for a short while.Sudipto

Regular

Hi there, I moved from the UK to the US and have been unable to log into my acount ever since. How do I gain access to my spotify from the US. I was just visiting the UK for a short while. Sudipto

329 Views

0 replies

0 likes

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Trying to delete my account, spotify not helping

I came to the community forum to look for help permanently deleting my account, and found posts from a moderator saying to contact spotify support. I did so and received an automated email saying "If you have a question about Spotify then your first ...

Visitor

I came to the community forum to look for help permanently deleting my account, and found posts from a moderator saying to contact spotify support. I did so and received an automated email saying "If...

282 Views

0 replies

0 likes

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Cannot connect with Facebook

Hello, When I try to connect with my Facebook account I get the following message from the Facebook popup: Sorry, something went wrong.We're working on getting this fixed as soon as we can.Go BackFacebook © 2011 · Help

Casual Listener

Hello,   When I try to connect with my Facebook account I get the following message from the Facebook popup:   Sorry, something went wrong. We're working on getting this fixed as soon ...

470 Views

0 replies

0 likes

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Still get commercial breaks....

HI. I upgraded my account today frpm just having a spotify invite to spotify unlimited. As far as I understand i should then be rid of the commersial brakes, (thats the reason that I upgraded..) But I still get these very anoying comersial brakes eve...

Newbie

HI. I upgraded my account today frpm just having a spotify invite to spotify unlimited. As far as I understand i should then be rid of the commersial brakes, (thats the reason that I upgraded..) But ...

ccars87

Newbie

446 Views

2 replies

0 likes

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