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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 266534 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 266534 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13077 Views
  • 6 replies
  • 11 likes
  • Security
  • 13077 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 530036 Views
  • 989 replies
  • 113 likes
  • Account
  • 530036 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128231 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128231 Views
  • 74 replies
  • 12 likes

New credit account not recognized

I recently had to cancel a credit card account because the information became compromised. I updated my payment method with the new credit account number on the 16th, and the Premium service was billed to the account. However, I logged on today and S...

  • Casual Listener
  • I recently had to cancel a credit card account because the information became compromised. I updated my payment method with the new credit account number on the 16th, and the Premium service was bill...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Wrong click

Hi, I clicked on the button "pay" but that was a mistake. I was supposed to click on the titel of the song. How can I check if i bought the music that i didn't want?

  • Newbie
  • Hi, I clicked on the button "pay" but that was a mistake. I was supposed to click on the titel of the song. How can I check if i bought the music that i didn't want?
  • Richard
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Country and Playlists Changeover

I originally subscribed to Spotify when in the UK. Now I am in Australia and so is Spotify! Obviously I now want to change my country in the profile though I see many people are having problems with this. Hopefully this issue regarding credit card in...

  • Newbie
  • I originally subscribed to Spotify when in the UK.  Now I am in Australia and so is Spotify!   Obviously I now want to change my country in the profile though I see many people are having...
  • Stupify
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Trial - Card Declined

Every time I try to put my CC info in for the trial is comes back as declined. I know the card works and have used it online many times. My profile country matches that of the card (USA) although spotify doesnt seem to want to save my zip code (or co...

  • Regular
  • Every time I try to put my CC info in for the trial is comes back as declined. I know the card works and have used it online many times. My profile country matches that of the card (USA) although spo...
  • licenced
  • Community Legend
  • 2013 Views
  • 12 replies
  • 0 likes
  • 2013 Views
  • 12 replies
  • 0 likes

Can´t login

I have a Problem, i habe used the free spotify and logged in with my facebook login data.Then I deleted spotify from my pc. Now a month later I installed it again on my pc, but I can´t login now because the country on my facebook account doesnt match...

  • Newbie
  • I have a Problem,   i habe used the free spotify and logged in with my facebook login data. Then I deleted spotify from my pc. Now a month later I installed it again on my pc, but I can´t log...
  • meahtenoha
  • Spotify
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

i-phone

altho I'm a premium subscriber, my i-phone keeps telling me I can't stream music unless I subscribe to premium. How do I change the settings so I can play the occasional track on my phone

  • Newbie
  • altho I'm a premium subscriber, my i-phone keeps telling me I can't stream music unless I subscribe to premium. How do I change the settings so I can play the occasional track on my phone
  • meahtenoha
  • Spotify
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Payment

When I payed I saw that the Payment mail was sent to the wrong email I changed it later but I have already payed but I still have spotify free I would like to decline the order and renew it to the new email I have help i dont now how to decline it

  • Newbie
  • When I payed I saw that the Payment mail was sent to the wrong email I changed it later but I have already payed but I still have spotify free I would like to decline the order and renew it to the ne...
  • Sam
  • Spotify
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Limited Playing?

Quite a lot of songs on Spotify have been at 'No Plays Left' for quite a while now. I am a long time Spotify user, having paid for premium for many months. Is there still a limit on tracks per day/week/month?

  • Casual Listener
  • Quite a lot of songs on Spotify have been at 'No Plays Left' for quite a while now. I am a long time Spotify user, having paid for premium for many months.   Is there still a limit on tracks p...
  • romney
  • Newbie
  • 955 Views
  • 5 replies
  • 0 likes
  • 955 Views
  • 5 replies
  • 0 likes

Spotify free, No more time!

Hi, I need to ask, my time is up now. But does it come back ( Do i get more free time)??If I don´t get more time, then if i start paying now so i only get to the end of the month or do i get 30 days??

  • Newbie
  • Hi,  I need to ask, my time is up now. But does it come back ( Do i get more free time)?? If I don´t get more time, then if i start paying now so i only get to the end of the month or do i get...
  • user-removed
  • Not applicable
  • 1176 Views
  • 1 replies
  • 0 likes
  • 1176 Views
  • 1 replies
  • 0 likes

Solved!! Account Mashup

Hi I got an offer today to get spotify premium for free. When I tried to activate the free time to my original account it didn't let me. So I created a new account to assign my new premium subscription to. But now it seems that I can't connect to my ...

  • Casual Listener
  • Hi   I got an offer today to get spotify premium for free. When I tried to activate the free time to my original account it didn't let me. So I created a new account to assign my new premium...
  • meahtenoha
  • Spotify
  • 704 Views
  • 7 replies
  • 0 likes
  • 704 Views
  • 7 replies
  • 0 likes

Spotify premium

Hey! i purchased one month with spotify premium yesterday and i activated it with my mobile phone, and now i dont have it ?! i paid 99kroners to get it, and then i expect to acctually get the **bleep**ing **bleep**. so please ! answer me fast

  • Newbie
  • Hey! i purchased one month with spotify premium yesterday and i activated it with my mobile phone, and now i dont have it ?! i paid 99kroners to get it, and then i expect to acctually get the **bleep...
  • meahtenoha
  • Spotify
  • 443 Views
  • 5 replies
  • 0 likes
  • 443 Views
  • 5 replies
  • 0 likes

cant change country

Hello there, I recently tried to download spotify on my pc, but, as I happened to have downloaded spotify on my iPad when I was in Switzerland, my current country is set to Switzerland, but I actually live in The Netherlands. Could you please change ...

  • Newbie
  • Hello there,   I recently tried to download spotify on my pc, but, as I happened to have downloaded spotify on my iPad when I was in Switzerland, my current country is set to Switzerland, but ...
  • meahtenoha
  • Spotify
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Country and Overboard Problem

I've had spotify for the past two weeks. But now it says that my overboard days are over. I'm not overboard. I live in Puerto Rico and this is the first time I've got problems with the app! It never told me anything that my country wasn't included.

  • Newbie
  • I've had spotify for the past two weeks. But now it says that my overboard days are over. I'm not overboard. I live in Puerto Rico and this is the first time I've got problems with the app! It never ...
  • meahtenoha
  • Spotify
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Paid for premium but it doesnt seem linked to my account

hi, I purchased premium for my account but it doesnt appear to have reflected onto my client gui, im still getting adverts etc, can an admin please email me and i'l forward my reciept. kind regards, chris masters

  • Casual Listener
  • hi,   I purchased premium for my account  but it doesnt appear to have reflected onto my client gui, im still getting adverts etc, can an admin please email me and i'l forward my reciept....
  • meahtenoha
  • Spotify
  • 790 Views
  • 8 replies
  • 0 likes
  • 790 Views
  • 8 replies
  • 0 likes

Hi I got charged 2 times when i upgraded to Premium

What should I do? Is there an email where I can contact or what? Thanks in advance.

  • Newbie
  • What should I do? Is there an email where I can contact or what?   Thanks in advance.
  • meahtenoha
  • Spotify
  • 501 Views
  • 4 replies
  • 0 likes
  • 501 Views
  • 4 replies
  • 0 likes

Solved!! How to download MP3s (with Premium Account)

Hi,I have a premium account, which is great for offline playlists etc. But I would still like in addition to be able to purchase and download some tracks - e.g. to play offline on a non-spotify client like an iPod or burn to a CD. I realise this isn'...

  • Casual Listener
  • Hi, I have a premium account, which is great for offline playlists etc. But I would still like in addition to be able to purchase and download some tracks - e.g. to play offline on a non-spotify cli...
  • lyndsayg
  • Casual Listener
  • 1002 Views
  • 1 replies
  • 0 likes
  • 1002 Views
  • 1 replies
  • 0 likes

Spotify wont connect to FaceBook after redeeming code (redeemed code while logged in with FaceBook)

I went to the store and bought a giftcard, because I dont want to connect my Visa to Spotify. Anyways; when i logged in at Spotify in my browser, I choose to log in using FaceBook details, thinking it would go a bit faster. I have'nt connected my Spo...

  • Newbie
  • I went to the store and bought a giftcard, because I dont want to connect my Visa to Spotify.  Anyways; when i logged in at Spotify in my browser, I choose to log in using FaceBook details, thi...
  • Stupify
  • Community Legend
  • 620 Views
  • 1 replies
  • 0 likes
  • 620 Views
  • 1 replies
  • 0 likes

You keep charging

I have cancelled my account twice. I am still getting charged for the monthly service. You guys owe me two months of account fees and $35 nsf charge for overdrawing my bank account.

  • Newbie
  • I have cancelled my account twice. I am still getting charged for the monthly service. You guys owe me two months of account fees and $35 nsf charge for overdrawing my bank account.
  • user-removed
  • Not applicable
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Very Confused - Please Help

I just signed up to Spotify and it's the most confusing thing I've ever seen... I WANTED to sign up for the free account, but somehow I've got a 2 day trial of premium - what use is 2 days, huh?? Anyway, I want to change this to the free account, but...

  • Visitor
  • I just signed up to Spotify and it's the most confusing thing I've ever seen...   I WANTED to sign up for the free account, but somehow I've got a 2 day trial of premium - what use is 2 days, ...
  • user-removed
  • Not applicable
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium no longer accepting my card after 2 years

it Was able to sign up originally even though it wasnt a launch country , Spotify happily charging my card since then and now wontIf there is an unofficial workaround please let me know or PM me etc The investment in subs would have bought alot of iT...

  • Casual Listener
  • it Was able to sign up originally even though it wasnt a launch country , Spotify happily charging my card since then and now wont If there is an unofficial workaround please let me know or PM me et...
  • irisheyes
  • Newbie
  • 1326 Views
  • 14 replies
  • 1 likes
  • 1326 Views
  • 14 replies
  • 1 likes