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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420754 Views
  • 965 replies
  • 108 likes
  • Account
  • 420754 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186159 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186159 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103349 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103349 Views
  • 69 replies
  • 10 likes

I need help. Need to cancel my Spotify Premium Account before March 4, 2012

I would like to cancel my spotify premium account. My free trial period ends on 3/4/2012. When I put in my spotify pasword, I am being told that I am using an incorrect password. I cannot therefore cancel my account. This is so frustrating. Thanks!

  • Newbie
  • I would like to cancel my spotify premium account. My free trial period ends on 3/4/2012. When I put in my spotify pasword, I am being told that I am using an incorrect password. I cannot therefore c...
  • Sam
  • Spotify
  • 1164 Views
  • 7 replies
  • 0 likes
  • 1164 Views
  • 7 replies
  • 0 likes

Can't log in to Premium

Premium won't load after entering my log-in details, Help section on website completely useless. Any suggestions?

  • Newbie
  • Premium won't load after entering my log-in details, Help section on website completely useless. Any suggestions?
  • retroeuropa
  • Newbie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Not allowing me to use Premium

When my free trial ended, my account downgraded instead of taking payment from my account. Now, when I try to upgrade again, it is not allowing me too. It says not available at this time?

  • Casual Listener
  • When my free trial ended, my account downgraded instead of taking payment from my account. Now, when I try to upgrade again, it is not allowing me too. It says not available at this time? 
  • Sam
  • Spotify
  • 579 Views
  • 5 replies
  • 0 likes
  • 579 Views
  • 5 replies
  • 0 likes

Remote Logout of account?

Hi could someone tell me how to remotely logout of my account. I use spotify at work all the time but its also linked to my mac at home which is on at the moment so I cant use spotify.I have changed password but still no luck.. Cheers

  • Newbie
  • Hi could someone tell me how to remotely logout of my account.  I use spotify at work all the time but its also linked to my mac at home which is on at the moment so I cant use spotify. I have...
  • 1551 Views
  • 0 replies
  • 4 likes
  • 1551 Views
  • 0 replies
  • 4 likes

Number of installations - Premium

Hello, I am currently a user of Spotify Free and would now like to upgrade to Spotify Premium. My question is whether I am allowed to install Premium on a number of PC's (one at work, one at home and one laptop. Of course these licenses won't be used...

  • Casual Listener
  • Hello, I am currently a user of Spotify Free and would now like to upgrade to Spotify Premium. My question is whether I am allowed to install Premium on a number of PC's (one at work, one at hom...
  • k-ram
  • Casual Listener
  • 546 Views
  • 2 replies
  • 0 likes
  • 546 Views
  • 2 replies
  • 0 likes

Endless sax guy commercial

I don't know where to put this so pardon me if it's in the wrong section. Anyhow, I have a problem with that everytime i open spotify there's a guy talking about filling out something and someone playing a saxophone in the background. The problem is ...

  • Casual Listener
  • I don't know where to put this so pardon me if it's in the wrong section.   Anyhow, I have a problem with that everytime i open spotify there's a guy talking about filling out something and so...
  • user-removed
  • Not applicable
  • 6656 Views
  • 63 replies
  • 4 likes
  • 6656 Views
  • 63 replies
  • 4 likes

Solved!! Upgraded from 'free user' to premium but mac app hasn't updated?

I upgraded my account to a premium user, and the app for my iPhone seems to have grasped the idea, but my imac hasn't? still says i'm a free user, and therefore i can't listen to any music (as i have 0 minutes)Any idea why this is? I've uninstalled t...

  • Music Fan
  • I upgraded my account to a premium user, and the app for my iPhone seems to have grasped the idea, but my imac hasn't? still says i'm a free user, and therefore i can't listen to any music (as i have...
  • r0bs
  • Casual Listener
  • 934 Views
  • 11 replies
  • 0 likes
  • 934 Views
  • 11 replies
  • 0 likes

My premium does not work!

I paid for the premium, but it does not work. Paid today and would like to have it fixed now Can someone check it out?

  • Casual Listener
  • I paid for the premium, but it does not work. Paid today and would like to have it fixed now 🙂 Can someone check it out?
  • lizseeman
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Spotify Social Not Working + Facebook login not working

First my starred songs disappeared, which the Spotify team managed to resolve quickly, which I am grateful for. Now, Spotify Social does not work on my account on either my mobile or desktop accounts. I am also still unable to login in through my Fac...

  • Casual Listener
  • First my starred songs disappeared, which the Spotify team managed to resolve quickly, which I am grateful for.   Now, Spotify Social does not work on my account on either my mobile or desktop...
  • Tilster
  • Casual Listener
  • 2111 Views
  • 1 replies
  • 0 likes
  • 2111 Views
  • 1 replies
  • 0 likes

personal info.

When i log in and play music i get some message that i need to fill out some personal info. And i have filled everything out there. what to do???

  • Casual Listener
  • When i log in and play music i get some message that i need to fill out some personal info. And i have filled everything out there. what to do???
  • Gretzky82
  • Casual Listener
  • 385 Views
  • 6 replies
  • 0 likes
  • 385 Views
  • 6 replies
  • 0 likes

Spotify Premium won't load properly

When I launch the app on my desktop, The 'What's New' tab endlessly circles and never loads. I can go to playlists, but I get a message that they cannot synchronize.

  • Casual Listener
  • When I launch the app on my desktop, The 'What's New' tab endlessly circles and never loads. I can go to playlists, but I get a message that they cannot synchronize.
  • mattjholstein
  • Newbie
  • 1083 Views
  • 4 replies
  • 0 likes
  • 1083 Views
  • 4 replies
  • 0 likes

Apps still know what I listen to when I'm in private mode

Just tried it: The last.fm app displays what I'm listening too even when I'm in private mode. (Yes I know last.fm doesn't scrobble the music, but that's a guarantee on the App's side, and not something I want to have to figure out for every app)

  • Casual Listener
  • Just tried it: The last.fm app displays what I'm listening too even when I'm in private mode. (Yes I know last.fm doesn't scrobble the music, but that's a guarantee on the App's side, and not somethi...
  • 381 Views
  • 0 replies
  • 0 likes
  • 381 Views
  • 0 replies
  • 0 likes

lost my Premium status and all my playlists - help!

when i log in it says i just have the free version and all playlists have disappeared, even though i have been a Premium subscriber for months. tried loggin out/in and still ended up with free version and no playlists. sent in a help request - and th...

  • Visitor
  • when i log in it says i just have the free version and all playlists have disappeared, even though i have been a Premium subscriber for months.  tried loggin out/in and still ended up with free ...
  • bladerunner2
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

I just subscribed a unlimited and it doesn't work on my computer

Hi, I subscribed a unlimited (in fact i subscribed it twice so it's written that i have it until 01/05) However it doesn't work on my software in my computer... I tried to log out and in a few times but it still doesn't work...What can I do?Thanks

  • Newbie
  • Hi, I subscribed a unlimited (in fact i subscribed it twice so it's written that i have it until 01/05) However it doesn't work on my software in my computer... I tried to log out and in a few times ...
  • 210 Views
  • 0 replies
  • 1 likes
  • 210 Views
  • 0 replies
  • 1 likes

Facebook disaster

I can't beleive I did not find any topic in this forum that discussed the fact that you now HAVE to get a facebook account to be able to have spotify.To me it's a total abuse. Shame on spotify !!!Maybe this get cencored

  • Newbie
  • I can't beleive I did not find any topic in this forum that discussed the fact that you now HAVE to get a facebook account to be able to have spotify. To me it's a total abuse. Shame on spotify&nbsp...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

No Purchase Avaliable - Charged 3 times

Hey Guys / Girls. There seems to be an issue with your system regarding paying with creditcard. i tried three times to buy a Premium subscription and got 'No Purchase avaliable' and suddenly my mailbox got spammed with 3xreceipt for 99,- DDK each. An...

  • Newbie
  • Hey Guys / Girls.   There seems to be an issue with your system regarding paying with creditcard.   i tried three times to buy a Premium subscription and got 'No Purchase avaliable' and...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Can't get through subscribing : Living in US with French credit Card

Hello, I am currently living in the US for a couple of months. As I am French I only hold a French visa credit card. I want to subcribe to Premium but Spotify keeps rejecting my French credit card because it doesn't match the country on my profil whi...

  • Newbie
  • Hello,   I am currently living in the US for a couple of months. As I am French I only hold a French visa credit card.   I want to subcribe to Premium but Spotify keeps rejecting my Fre...
  • Sam
  • Spotify
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Upgrage

Hi, Im trying to upgrade my account to unlimited, I click on Visa and then continue, and just get a message saying 'Payment not available' Any ideas? Thanks

  • Casual Listener
  • Hi,   Im trying to upgrade my account to unlimited, I click on Visa and then continue, and just get a message saying 'Payment not available'   Any ideas?   Thanks
  • Sam
  • Spotify
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

How to cancel a downgrade to Ultimate

I upgraded to Premium, installed the Android app, was disappointed to find it didn't work, and then downgraded back to Unlimited. Immediately, the Android app started working, so I want to cancel the downgrade to Unlimited that will happen in nine da...

  • Newbie
  • I upgraded to Premium, installed the Android app, was disappointed to find it didn't work, and then downgraded back to Unlimited.  Immediately, the Android app started working, so I want to canc...
  • Sam
  • Spotify
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Paid for Unlimited but did not get it.....!!

I accidently paid 5 times now and don't how to get a refund. I went from free to Unlimited.I thought I had to verify my account each time but these were purchases of subscriptions. Please advice on refund procedure. Kind regards,Peter Kroon I acciden...

  • Regular
  • I accidently paid 5 times now and don't how to get a refund. I went from free to Unlimited. I thought I had to verify my account each time but these were purchases of subscriptions.   Please ...
  • peterkroondrums
  • Regular
  • 455 Views
  • 7 replies
  • 0 likes
  • 455 Views
  • 7 replies
  • 0 likes