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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Brozki
  • Visitor
  • 243683 Views
  • 411 replies
  • 25 likes
  • Account
    Free
  • 243683 Views
  • 411 replies
  • 25 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12701 Views
  • 6 replies
  • 11 likes
  • Security
  • 12701 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527359 Views
  • 989 replies
  • 113 likes
  • Account
  • 527359 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127699 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127699 Views
  • 74 replies
  • 12 likes

I purchased a premium subscription last night and i still can't listen to music

Last night i bought a premium subscription yet i can't listen to music right now. It keeps telling me that i have exceeded my 10 hours listening time and that i need to upgrade my account. I have received an email with a receipt so there is no proble...

  • Casual Listener
  • Last night i bought a premium subscription yet i can't listen to music right now. It keeps telling me that i have exceeded my 10 hours listening time and that i need to upgrade my account. I have rec...
  • user-removed
  • Not applicable
  • 317 Views
  • 4 replies
  • 0 likes
  • 317 Views
  • 4 replies
  • 0 likes

Solved!! Spotify account linked to wrong Last.fm account

My Spotify account is linked to an old Last.fm account which is no longer active. I'm getting Error Code 9 on the Last.fm page within the Spotify app, but I can't see a way to unlink the old Last.fm account. How can i unlink my Spotify account from t...

  • Gig Goer
  • My Spotify account is linked to an old Last.fm account which is no longer active. I'm getting Error Code 9 on the Last.fm page within the Spotify app, but I can't see a way to unlink the old Las...
  • jmsgwd
  • Gig Goer
  • 1486 Views
  • 2 replies
  • 0 likes
  • 1486 Views
  • 2 replies
  • 0 likes

Lost ALL PLAYLIST! PLEASE HELP

My friend accidently deleted all my plylist last night can I get them back please help! Alexa Nicole virgiedog@aol.com Please HELP!

  • Music Fan
  • My friend accidently deleted all my plylist last night can I get them back please help!   Alexa Nicole     virgiedog@aol.com   Please HELP!
  • virgiedog
  • Music Fan
  • 431 Views
  • 5 replies
  • 0 likes
  • 431 Views
  • 5 replies
  • 0 likes

Premium member trying to log onto iPhone/ iPad

I've started a trial with spotify, I get 2 days trial, if during that time I install on my phone I get 30 days. Installed no problem, streaming, to my sonos, excellent, not 100% convinced to spend 9.99 a month but we'll see. Load iPhone (5.0) and iPa...

  • Regular
  • I've started a trial with spotify, I get 2 days trial, if during that time I install on my phone I get 30 days. Installed no problem, streaming, to my sonos, excellent, not 100% convinced to spend 9....
  • Dann47
  • Newbie
  • 610 Views
  • 5 replies
  • 0 likes
  • 610 Views
  • 5 replies
  • 0 likes

Solved!! Limit isn't reached

When I log in it says that I've reached my 10 h limit this month, which I haven't. The last of April it said that I had like 15 min left, but then I thought it would start over again yesterday, but it didn't. Does anyone know why, or if there's somet...

  • Casual Listener
  • When I log in it says that I've reached my 10 h limit this month, which I haven't. The last of April it said that I had like 15 min left, but then I thought it would start over again yesterday, but i...
  • meahtenoha
  • Spotify
  • 1035 Views
  • 5 replies
  • 1 likes
  • 1035 Views
  • 5 replies
  • 1 likes

Spotify pc client doesn't work...

Hi, I've had a premium account for some time. My credit card expired so I had to buy premium again. It works fine on my mobile, and here on web it says I have spotify premium, but my pc client doensn't recognise that I have bought premium and keeps p...

  • Newbie
  • Hi,   I've had a premium account for some time. My credit card expired so I had to buy premium again. It works fine on my mobile, and here on web it says I have spotify premium, but my pc clie...
  • meahtenoha
  • Spotify
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Changing country settings?

I got Spotify 3 yrs ago. I believe I regsterred it in Sweden and then I moved to Finland for 2 yrs and now I am back in Sweden. However now my spotify does not work. I have changed my profile back Sweden and yet I can not log on to my spotify. It kee...

  • Casual Listener
  • I got Spotify 3 yrs ago. I believe I regsterred it in Sweden and then I moved to Finland for 2 yrs and now I am back in Sweden. However now my spotify does not work. I have changed my profile back Sw...
  • meahtenoha
  • Spotify
  • 745 Views
  • 16 replies
  • 0 likes
  • 745 Views
  • 16 replies
  • 0 likes

inability to unsubscribe!

I don't get WI-FYI much in my neighborhood and I can't unsubscribe to the premium subscription that I purchased. It wont accept my password and it wont send me a new one either it tells me to change my password on FB I even did that and it wont accep...

  • Newbie
  • I don't get WI-FYI much in my neighborhood and I can't unsubscribe to the premium subscription that I purchased. It wont accept my password and it wont send me a new one either it tells me to change ...
  • licenced
  • Community Legend
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Solved!! Community display name

Hey I'm new - just signed up through facebook. I can see in my "live feed" when my friends publish music that my friends appear to have community display names. How do I get one of those? I know that my full name is always going to be my user name - ...

  • Regular
  • Hey   I'm new - just signed up through facebook. I can see in my "live feed" when my friends publish music that my friends appear to have community display names. How do I get one of thos...
  • lydia_franc
  • Regular
  • 574 Views
  • 3 replies
  • 0 likes
  • 574 Views
  • 3 replies
  • 0 likes

need to logout everyone from my spotify account

Hi! Can someone help me with logging out of every spotify that I am on. ThanksAdriangt

  • Newbie
  • Hi!   Can someone help me with logging out of every spotify that I am on.   Thanks Adriangt
  • licenced
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Werbung

In Eurer Werbung heißt es andauert: "personalisiert" das ist in Deutschland ein ganz böses Wort. Deutsche wollen nicht kategorisiert und mit personalisierter Werbung überhäuft werden. Auch wenn ich darin technisch wie auch aus der Sicht Marketing ric...

  • Newbie
  • In Eurer Werbung heißt es andauert:   "personalisiert"     das ist in Deutschland ein ganz böses Wort. Deutsche wollen nicht kategorisiert und mit personalisierter Werbung überhäu...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Solved!! Unable to update my credit card

I got a message in the Spotify client that my credit card is about to expire. When I tried to change the credit card, all I got was this: Help?

  • Newbie
  • I got a message in the Spotify client that my credit card is about to expire. When I tried to change the credit card, all I got was this:     Help?
  • TobiasBerg
  • Casual Listener
  • 773 Views
  • 9 replies
  • 0 likes
  • 773 Views
  • 9 replies
  • 0 likes

Canceled my free trial today but still got charged $9.99

Customer service seems to be hard to find with Spotify, there is no number I can call to remove this charge because I don't use the service anymore and was under the impression that I had until today to cancel. I've emailed spotify but from what I've...

  • Newbie
  • Customer service seems to be hard to find with Spotify, there is no number I can call to remove this charge because I don't use the service anymore and was under the impression that I had until today...
  • meahtenoha
  • Spotify
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! New to Spotify Automatically logs me out

I'm new to spotify and tried logging in with my facebook account. When i do log in it opens the program and goes to the welcome to spotify popup. When i close that it automatically logs me out. I saw some posts about disconnecting from the facebook a...

  • Casual Listener
  • I'm new to spotify and tried logging in with my facebook account.  When i do log in it opens the program and goes to the welcome to spotify popup.  When i close that it automatically logs m...
  • BigJ
  • Casual Listener
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

Solved!! Worst payment service ever

Hello,Honestly, I really loved your service until I switched to try out the 30 day trial.Well before the 30 days was over I tried cancelling my subscription but JUST WOULDN'T LET ME. I kept getting "incorrect password". My account is connected throug...

  • Newbie
  • Hello, Honestly, I really loved your service until I switched to try out the 30 day trial. Well before the 30 days was over I tried cancelling my subscription but JUST WOULDN'T LET ME. I kept getti...
  • meahtenoha
  • Spotify
  • 714 Views
  • 7 replies
  • 0 likes
  • 714 Views
  • 7 replies
  • 0 likes

Just purchased Premium. yet i don't have premium? feeling robbed here

Just bought Premium accidently. it overdrew my bank account, and whats worse, it's not working. what gives!? tested on PC app and Android app. no premium. the website premium page says i have premium. FIX THIS! =/

  • Casual Listener
  • Just bought Premium accidently. it overdrew my bank account, and whats worse, it's not working. what gives!? tested on PC app and Android app. no premium. the website premium page says i have premium...
  • Bunie
  • Casual Listener
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! If tracks are removed from database, are they from your playlists?

If I have say, 200 albums in a playlist, if at some point album abc is removed from spotifys available database but then re-added several weeks later, will it re-appear in my playlist? Would it appear 'greyed out' in the meantime in my playlist or wo...

  • Regular
  • If I have say, 200 albums in a playlist, if at some point album abc is removed from spotifys available database but then re-added several weeks later, will it re-appear in my playlist?   Would...
  • user-removed
  • Not applicable
  • 1393 Views
  • 6 replies
  • 0 likes
  • 1393 Views
  • 6 replies
  • 0 likes

Solved!! New Premium Account - WIthout Facebook

I'm interested in opening a Premium account directly without a Facebook account. I'm not interestedin a Facebook link. Is that not possible?

  • Newbie
  • I'm interested in opening a Premium account directly without a Facebook account. I'm not interested in a Facebook link.    Is that not possible?  
  • user-removed
  • Not applicable
  • 2999 Views
  • 13 replies
  • 0 likes
  • 2999 Views
  • 13 replies
  • 0 likes

Solved!! Student discount

Hey Spotify. I just read that you liked education and are willing to "help" students by making a student discount for all that got the NUS extra card in UK.Are you planning on make similar offers in other countries?Give the same discount to students ...

  • Newbie
  • Hey Spotify.   I just read that you liked education and are willing to "help" students by making a student discount for all that got the NUS extra card in UK. Are you planning on make simil...
  • Sam
  • Spotify
  • 5971 Views
  • 3 replies
  • 1 likes
  • 5971 Views
  • 3 replies
  • 1 likes

Premium subsciber, but getting ads.

I have been a premium subscriber for a while now, but all of a sudden, I am getting ads. I went to my account and it listed me as free, but showed my credit card info. I authorized a payment, it said I am a premium subscriber, but still getting ads a...

  • Regular
  • I have been a premium subscriber for a while now, but all of a sudden, I am getting ads.  I went to my account and it listed me as free, but showed my credit card info.  I authorized a paym...
  • Sam
  • Spotify
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes