Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76191 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
93929 Views
9 replies
2 likes
PlanFree/PremiumCountryEgyptDevice(Redmi note 5, Lenovo Y520)Operating System(Android, Windows 10) My Question or IssueI'm born in 2001 and when I downloaded the app and started singing up it said that I don't meet the required age then I check Googl...
Plan Free/Premium Country Egypt Device (Redmi note 5, Lenovo Y520) Operating System (Android, Windows 10) My Question or Issue I'm born in 2001 and when I downloaded the app ...
Spotify Legend
2582 Views
3 replies
0 likes
Hi, My podcast was removed from Spotify for some reason, and while trying to re-add it, I'm stuck at the 8-digit verification code stage, as it doesn't seem to be sending to my registered email address?... Can you help please?
Hi, My podcast was removed from Spotify for some reason, and while trying to re-add it, I'm stuck at the 8-digit verification code stage, as it doesn't seem to be sending to my registe...
Visitor
11153 Views
14 replies
1 likes
I am on Spotify premium (UK) and mainly use it on Windows 10 and Android 9. Every day when I log in there is a playlist and songs added to my Liked songs by an artist called Uncle Murda, with the playlist created by “calvinakov”. Each day I delete th...
I am on Spotify premium (UK) and mainly use it on Windows 10 and Android 9. Every day when I log in there is a playlist and songs added to my Liked songs by an artist called Uncle Murda, wit...
Spotify Legend
2518 Views
9 replies
1 likes
PlanPremiumCountryUnited StatesDevice(iPhone 8, Macbook Pro)Operating System(iOS 13 My Question or IssueHi, My account was hacked/stolen and my email and date of birth changed. I've had to create a new free account to reach out and get help. Im not s...
Plan Premium Country United States Device (iPhone 8, Macbook Pro) Operating System (iOS 13 My Question or Issue Hi, My account was hacked/stolen and my email and date of birth change...
Spotify Star
1172 Views
4 replies
0 likes
I'm using my old account which is free right now, I made a new account and have premium on it but I can't remember my username, email or password. I need to figure it out so I can log in on a new device. I'm still logged into the premium account on m...
I'm using my old account which is free right now, I made a new account and have premium on it but I can't remember my username, email or password. I need to figure it out so I can log in on a new dev...
Community Legend
587 Views
1 replies
0 likes
Hello, so I have a premium subscription and someone is using my account elsewhere. I tried logging out on all devices, changing passwords and de-linking facebook, nothing worked. I noticed that when I was browsing my keychain I have a different login...
Hello, so I have a premium subscription and someone is using my account elsewhere. I tried logging out on all devices, changing passwords and de-linking facebook, nothing worked. I noticed that when ...
Community Legend
1257 Views
1 replies
0 likes
PlanPremiumCountryUS My Question or IssueI recently changed my email on my Facebook due to not having access to my old school email, but it is not reflecting in my spotify account. I can't do anything like the help center or the mini promo without th...
Plan Premium Country US My Question or Issue I recently changed my email on my Facebook due to not having access to my old school email, but it is not reflecting in my spotify account. I...
Community Legend
799 Views
3 replies
0 likes
Hello! My mother in law changed her phone and lost the login info for her spotify premium account. She doesn't even know the email used in the registration. Is there any way to recover his account from the codes in the credit card resume? thanks, Jor...
Hello! My mother in law changed her phone and lost the login info for her spotify premium account. She doesn't even know the email used in the registration. Is there any way to recover...
Community Legend
6232 Views
3 replies
0 likes
PlanPremiumCountryUnited States of AmericaDeviceiPhone 6s My Question or IssueHello, I am having a lot of trouble getting my login credentials from an account. I do not know my email or password but I do know my username. I also had premium with a st...
Plan Premium Country United States of America Device iPhone 6s My Question or Issue Hello, I am having a lot of trouble getting my login credentials from an account. I do not k...
Spotify Legend
961 Views
4 replies
0 likes
PlanPremiumCountryUAE DeviceiPhone11 ProOperating SystemiOS 13 My Question or IssueSomeone has changed my email address and password which i didn’t permit nor did it. The image , which the new email address is dodgy. Please do block and unsubscribe t...
Plan Premium Country UAE Device iPhone11 Pro Operating System iOS 13 My Question or Issue Someone has changed my email address and password which i didn’t permit nor ...
Community Legend
1503 Views
1 replies
0 likes
PlanPremiumCountryNetherlands DeviceSamsung A7 My last played regularly shows songs that I did not play. It has happened a few times this year, and every time I log out of every device and change my passwords, but it keeps happening every few months....
Plan Premium Country Netherlands Device Samsung A7 My last played regularly shows songs that I did not play. It has happened a few times this year, and every time ...
Community Legend
1245 Views
3 replies
0 likes
Hello, I have a premium account, and i have the application on the mobile i logged in already and i usually listen the music every single day, the problem is: Yesterday, I have tried to login on the spotify website and it does not allow me to enter. ...
Hello, I have a premium account, and i have the application on the mobile i logged in already and i usually listen the music every single day, the problem is: Yesterday, I have trie...
Spotify Star
808 Views
1 replies
0 likes
PlanPremiumCountryBelgiumDeviceiPhone 7, a PC and apparently a PS4Operating SystemiOS 13, windows In the list of the avalaible devices there is a PS4 i don'**bleep** about. Maybe a device with wich i was connected long ago, but i don't think so. I do...
Plan Premium Country Belgium Device iPhone 7, a PC and apparently a PS4 Operating System iOS 13, windows In the list of the avalaible devices there is a PS4 i don'**bleep** about. May...
Spotify Star
442 Views
1 replies
0 likes
I have duo premium a/c and the payment went through 4 days ago.I broke up with my partner and want to ask if I could change my membership for this month given I am 4 days into the next month? Hope so.Thank youPlanFree/PremiumCountry Device(iPhone 8, ...
I have duo premium a/c and the payment went through 4 days ago. I broke up with my partner and want to ask if I could change my membership for this month given I am 4 days into the next month? &nbs...
Spotify Star
1370 Views
1 replies
0 likes
PlanPremiumCountryUK My Question or Issuei followed the steps to disconnect my spotify from my facebook accounts but im not getting the option to disconnect?ive tried to log out and in still not there.
Plan Premium Country UK My Question or Issue i followed the steps to disconnect my spotify from my facebook accounts but im not getting the option to disconnect? ive tried to log out an...
Spotify Legend
744 Views
1 replies
0 likes
So, this evening we were having issues with Alexa; pausing, stopping & generally not playing ball. She was also occasionally waking up for no apparent reason etc. We thought not much of it as this is a new to us 'gen 3' and I put it down to an ultra ...
So, this evening we were having issues with Alexa; pausing, stopping & generally not playing ball. She was also occasionally waking up for no apparent reason etc. We thought not much of i...
Community Legend
10147 Views
4 replies
1 likes
I am currently subscribed with a Spotify Premium with Hulu account but am considering upgrading to a family plan so my wife and children can have separate accounts. If I do, will I lose the Hulu subscription?
I am currently subscribed with a Spotify Premium with Hulu account but am considering upgrading to a family plan so my wife and children can have separate accounts. If I do, will I lose the Hul...
Spotify Star
1397 Views
1 replies
0 likes
PlanPremiumCountryFinlandDeviceiPhone XS/desktopOperating SystemiOS 10.Windows 10 My Question or Issue Okay so I have a little problem. I updated the email on my Facebook account and deleted the one I had there originally (I made my Spotify account v...
Plan Premium Country Finland Device iPhone XS/desktop Operating System iOS 10.Windows 10 My Question or Issue Okay so I have a little problem. I updated the email on my Faceb...
Spotify Legend
1106 Views
5 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or IssueWhy ...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Legend
864 Views
1 replies
0 likes
Hi,So I have an old spotify account that I connected to facebook, and I'd like it to show my Facebook name instead of showing me my old username (it shows my username to people that follow me), which is embarrassing, cmon i was young. It also shows t...
Hi, So I have an old spotify account that I connected to facebook, and I'd like it to show my Facebook name instead of showing me my old username (it shows my username to people that follow me), whi...
Spotify Legend
706 Views
3 replies
0 likes
