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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421884 Views
  • 965 replies
  • 108 likes
  • Account
  • 421884 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186712 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186712 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103525 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103525 Views
  • 69 replies
  • 10 likes

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  • Casual Listener
  • I
  • Dela
  • Casual Listener
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Local file sync from pc->phone is ok, how about phone->pc?

Hi! I have 2 computers and android phone.I have all my local music files stationed on my main computer, later called PC#1. I can easily sync those local files from PC#1 to my Phone, and then i can play them nicely on my phone. Then, when im on my PC#...

  • Casual Listener
  • Hi!   I have 2 computers and android phone. I have all my local music files stationed on my main computer, later called PC#1. I can easily sync those local files from PC#1 to my Phone, and th...
  • Shaqu
  • Casual Listener
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Upgraded to premium, still get Spotify ads?

I upgraded to premium so I wouldn't get ads anymore. $10 a month, and it says no more ads right? So why am I getting Spotify ads? It's driving me crazy. The reason I upgraded was to get rid of these ads. Can you let me know if it is an "only today" t...

  • Newbie
  • I upgraded to premium so I wouldn't get ads anymore. $10 a month, and it says no more ads right? So why am I getting Spotify ads?   It's driving me crazy. The reason I upgraded was to get rid ...
  • user-removed
  • Not applicable
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Lost my iPod

I recently lost my iPod touch where I had all my playlists from my spotify account. I just found out you can only have your playlists on three different devices and I have used them all. Now I would really like to put my playlists on my old iPod Nano...

  • Newbie
  • I recently lost my iPod touch where I had all my playlists from my spotify account. I just found out you can only have your playlists on three different devices and I have used them all. Now I would ...
  • 305 Views
  • 0 replies
  • 0 likes
  • 305 Views
  • 0 replies
  • 0 likes

I logged into Spotify this morning and it reset my account deleting all my playlists :/

I was having trouble logging into Spotify this morning and as soon as I logged in successfully I noticed that I didn't have any playlists and it looked as if I had just made a new account (I didn't). I even checked my email and sure enough there was ...

  • Visitor
  • I was having trouble logging into Spotify this morning and as soon as I logged in successfully I noticed that I didn't have any playlists and it looked as if I had just made a new account (I didn't)....
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Account and payment!

I have had an account on spotify. But now I can´t log in. The money for Premium has been charged but I can´t log in and use it. And when I try to log in with the same username and password it only says that it´s wrong username or password? pleeeease ...

  • Newbie
  • I have had an account on spotify. But now I can´t log in. The money for Premium has been charged but I can´t log in and use it.   And when I try to log in with the same username and password i...
  • triangulo
  • Newbie
  • 264 Views
  • 1 replies
  • 1 likes
  • 264 Views
  • 1 replies
  • 1 likes

I can't log in with my spotify credentials or my facebook

I'm trying to log in and I can't get in with facebook or spotify credentials.. Also it looks like I'm being charged for two subs all of a sudden and when I logged into the website it said I was a free user... Can someone help please? Stephanie

  • Visitor
  • I'm trying to log in and I can't get in with facebook or spotify credentials.. Also it looks like I'm being charged for two subs all of a sudden and when I logged into the website it said I was a fre...
  • doctorculebra
  • Newbie
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

unlimited to premium

Hi , I wonder if anyone can help please.I have upgraded my account from unlimited to premium but it still says unlimited (even though payment has been taken ) It says premium in my account overview but on the music page says unlimited .... Thanks

  • Casual Listener
  • Hi ,   I wonder if anyone can help please. I have upgraded my account from unlimited to premium but it still says unlimited (even though payment has been taken )   It says premium in m...
  • jones
  • Casual Listener
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Help! My account is empty

When I sign in to the application it treats my account as if it were newMy account used to be linked to my facebookplease help!username is colin.aardsm@gmail.com

  • Regular
  • When I sign in to the application it treats my account as if it were new My account used to be linked to my facebook please help! username is colin.aardsm@gmail.com
  • beuller43
  • Regular
  • 1314 Views
  • 3 replies
  • 1 likes
  • 1314 Views
  • 3 replies
  • 1 likes

Secondary account issues

Hi, My dbelwood account from the UK was linked with my FB account which caused all kinds of issues. My US account now seems to be linked with my FB, but the Premium subscription info is not there, my US username is 1219611327. Any ideas? Thanks,Dan

  • Visitor
  • Hi,   My dbelwood account from the UK was linked with my FB account which caused all kinds of issues.  My US account now seems to be linked with my FB, but the Premium subscription info i...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Unable to cancel my subscription

Hey. So i decided to try out for the 30 day spotify premium trial. I entered my information and activated the trial, however i don't want to pay for the next month since i'm not completely sure that i want/need the premium subscription. However, when...

  • Newbie
  • Hey.   So i decided to try out for the 30 day spotify premium trial.  I entered my information and activated the trial, however i don't want to pay for the next month since i'm not compl...
  • Sam
  • Spotify
  • 591 Views
  • 2 replies
  • 0 likes
  • 591 Views
  • 2 replies
  • 0 likes

Can't download any music - error 904

Hi can't seem to D/L anymore just keep getting - error 904? Any ideas of the problem? Many thanks

  • Casual Listener
  • Hi can't seem to D/L anymore just keep getting - error 904? Any ideas of the problem?   Many thanks
  • loudpastels
  • Casual Listener
  • 1812 Views
  • 5 replies
  • 3 likes
  • 1812 Views
  • 5 replies
  • 3 likes

Account cancellation

I am trying to cancel my account but when it askes for my password it says it is wrong! I have changed it already and I can log back on too my spotify account but I can't cancel my account I have until 03/03/12 to cancel my trial and I wont be happy ...

  • Newbie
  • I am trying to cancel my account but when it askes for my password it says it is wrong! I have changed it already and I can log back on too my spotify account but I can't cancel my account I have unt...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

Wtf can I do?

Hi. I'm so pissed.. I subscripted on Spotify Premium Trail for 30 days, and they have taken 100 DKK, although it was a trail. Is it possible that I can get my money back, and they can cancel my subscription?I really can't afford it. -Casper.

  • Newbie
  • Hi.   I'm so pissed.. I subscripted on Spotify Premium Trail for 30 days, and they have taken 100 DKK, although it was a trail.   Is it possible that I can get my money back, and t...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Quite a few problems with my account.

My email account with Windows Live and I need to change to my gmail account, how should I get in touch to do so? I didn't realise until I tried to change my password because my Spotify account was unlinked from my Facebook and couldn't log into my my...

  • Visitor
  • My email account with Windows Live and I need to change to my gmail account, how should I get in touch to do so? I didn't realise until I tried to change my password because my Spotify account was un...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

I have the money but spotify wont redraw it from my account and it stops me from listening to music

I have the money but spotify wont redraw it from my account and it stops me from listening to music,how do i solve this?I got a new creditcard and changed it in my account details but still no music?

  • Newbie
  • I have the money but spotify wont redraw it from my account and it stops me from listening to music, how do i solve this? I got a new creditcard and changed it in my account details but still no mu...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Problems with my subscription

Last december i got a Spotify offer, so I could try Premium for 6 months for 6,99 Euros. This last Friday I got a message in Spotify, saying that my monthly subscription can't be renewed, so now I have the free subscription and if I want to get the P...

  • Newbie
  • Last december i got a Spotify offer, so I could try Premium for 6 months for 6,99 Euros. This last Friday I got a message in Spotify, saying that my monthly subscription can't be renewed, so now I ha...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Facebook login / regular login, issue. Playlists gone.

Hello, today my account suddenly wanted to start logging in with my facebook credentials. After doing so, my first login a request appeared...Are you '' old user name '' and I didnt finish the setup, and pressed continue to spotify, now I cant seem t...

  • Newbie
  • Hello, today my account suddenly wanted to start logging in with my facebook credentials. After doing so, my first login a request appeared... Are you '' old user name '' and I didnt  finish ...
  • Mollylb
  • Newbie
  • 2256 Views
  • 8 replies
  • 0 likes
  • 2256 Views
  • 8 replies
  • 0 likes