Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81103 Views

9 replies

2 likes

Account
Login
  • 81103 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

655853 Views

13 replies

4 likes

Account
  • 655853 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

736665 Views

18 replies

29 likes

  • 736665 Views
  • 18 replies
  • 29 likes

Solved!! Cancellation Problems

Decided to cancel my Spotify Premium trial, and when I get to the verification page, it says my password is incorrect, even though I typed in the same password. I haven't had any response from support. I'd rather not be charged. Someone help please.

Casual Listener

Decided to cancel my Spotify Premium trial, and when I get to the verification page, it says my password is incorrect, even though I typed in the same password. I haven't had any response from suppor...

fck6099

Casual Listener

12774 Views

86 replies

7 likes

  • 12774 Views
  • 86 replies
  • 7 likes

Can't buy premium?

Hi, I have bought a Spottily Giftcard for 100 Swedish kronor. and I can't get premium why? Its like the card doesn't work.!! MVH Malin

Newbie

Hi, I have bought a Spottily Giftcard for 100 Swedish kronor. and I can't get premium why? Its like the card doesn't work.!!   MVH Malin

219 Views

0 replies

0 likes

  • 219 Views
  • 0 replies
  • 0 likes

Rest/pause premium subscription?

HiI have gotten a gift card for 3 months of Spotify Premium.I wonder if I can start using it and then take a break for about a month or so without losing anything?I would use it with my mobile on the train going to work, but then not at all during a ...

Newbie

Hi I have gotten a gift card for 3 months of Spotify Premium. I wonder if I can start using it  and then take a break for about a month or so without losing anything? I would use it with my m...

bigbyteboy

Newbie

855 Views

1 replies

1 likes

  • 855 Views
  • 1 replies
  • 1 likes

Paid but playlists still saying 0 tracks

Playlists saying 0 tracks and can't listen to anything on my iPhone,checked bank and money has left my account...any ideas how to fix this?

Casual Listener

Playlists saying 0 tracks and can't listen to anything on my iPhone,checked bank and money has left my account...any ideas how to fix this?

MultipleGnat

Roadie

1269 Views

3 replies

0 likes

  • 1269 Views
  • 3 replies
  • 0 likes

Solved!! Using spotify in Spain but am an American using Facebook in America

Hmmmm ..... used Facebook and Spotify together without problem when living in US. Now traveling in Spain and complaints about them not matching countries. What is the fix? Create a new spotify account in Spain or create a Spanish Facebook account? Bo...

Visitor

Hmmmm .....  used Facebook and Spotify together without problem when living in US.  Now traveling in Spain and complaints about them not matching countries.  What is the fix?  Cre...

Stupify

Community Legend

2405 Views

1 replies

0 likes

  • 2405 Views
  • 1 replies
  • 0 likes

No response from the Support Team for months, literally

Hi,My Starred playlist disappeared and this is apparently because my account was somehow duplicated. I've sent countless emails and had absolutely no response; I am being totally IGNORED by the support team regardless of the fact that I pay for the P...

Casual Listener

Hi, My Starred playlist disappeared and this is apparently because my account was somehow duplicated. I've sent countless emails and had absolutely no response; I am being totally IGNORED by th...

areay

Casual Listener

449 Views

2 replies

0 likes

  • 449 Views
  • 2 replies
  • 0 likes

Unlimited not working with Sonos

Hi, I've paid for unlimited and use spotify for my Sonos player. It was working fine after I upgraded to Unlimited from free for a few days. Suddenly, none of my tracks play and a message box says that I need to "become a full subscriber". I'm baffle...

Casual Listener

Hi,   I've paid for unlimited and use spotify for my Sonos player. It was working fine after I upgraded to Unlimited from free for a few days. Suddenly, none of my tracks play and a message bo...

Peter__

Community Legend

5825 Views

17 replies

0 likes

  • 5825 Views
  • 17 replies
  • 0 likes

account

how do i get back my spotify premium back? the problem is that i missed paying for two month, and now that i have payedcant use my tracks or listing to anything.. whats the problem?

Newbie

how do i get back my spotify premium back?  the problem is that i missed paying for two month, and now that i have payed cant  use my tracks or listing to anything.. whats the problem?

meahtenoha

Spotify

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Just linked account with Facebook account and can't get past lightbox

Tried logging in with either username/pwd or Facebook credentials and both log in ok, but get this splash screen with checkbox that says "Show what I listen to on Facebook" and an eternally spinning ajaxy loader. If i click on red "x" on the lightbox...

Casual Listener

Tried logging in with either username/pwd or Facebook credentials and both log in ok, but get this splash screen with checkbox that says "Show what I listen to on Facebook" and an eternally spinning ...

Richard

Community Legend

1673 Views

11 replies

0 likes

  • 1673 Views
  • 11 replies
  • 0 likes

Paid for Premium, but didn't get it. The promised refund is taking a very long time.

Hi,I bought the Premium version on 29th of February, but my Spotify application never turned into Premium (it remained Unlimited). I contacted Spotify Customer Support, and we sent e-mails back and forth for a week, and because the problem could not ...

Regular

Hi, I bought the Premium version on 29th of February, but my Spotify application never turned into Premium (it remained Unlimited). I contacted Spotify Customer Support, and we sent e-mails ba...

meahtenoha

Spotify

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Spotify, Facebook & Privacy

Today I noticed something troubling regarding how Spotify accesses and shares my Facebook account information. I read through Spot's privacy policy and I also read the Social Sharing FAQs, specifically "What personal information does Facebook share w...

Casual Listener

Today I noticed something troubling regarding how Spotify accesses and shares my Facebook account information. I read through Spot's privacy policy and I also read the Social Sharing FAQs, specifical...

DavidCares

Casual Listener

682 Views

1 replies

1 likes

  • 682 Views
  • 1 replies
  • 1 likes

Solved!! If u have premium, can u log in on 3 divices at the same time?

Hi quick question. Can 3 computer users all sign in and use the same premium account at the same time in the same house? I know you can download playlists to 3 devices, but can only 2 devices play what they have downloaded while the other can be onli...

Casual Listener

Hi quick question. Can 3 computer users all sign in and use the same premium account at the same time in the same house? I know you can download playlists to 3 devices, but can only 2 devices play wh...

louie150

Casual Listener

1486 Views

6 replies

0 likes

  • 1486 Views
  • 6 replies
  • 0 likes

Solved!! Can I change my subscription to my other facebook account?

I have a paid subscription and 2 facebook accounts, I want to delete the account my spotify is linked to but can I transfer my subscription to my other FB account? Thanks

Casual Listener

I have a paid subscription and 2 facebook accounts, I want to delete the account my spotify is linked to but can I transfer my subscription to my other FB account?  Thanks

JeffGoneViral

Newbie

1543 Views

5 replies

0 likes

  • 1543 Views
  • 5 replies
  • 0 likes

Solved!! Sharing Playlist?

Okay, so I´ve just made a playlist, but when I search for any of the songs on the playlist, my playlist doesn´t show up among the playlist results..is it because I need a Premium account in order for the playlist to be public, or..?Thanks in advance

Casual Listener

Okay, so I´ve just made a playlist, but when I search for any of the songs on the playlist, my playlist doesn´t show up among the playlist results..is it because I need a Premium account in order for...

Stupify

Community Legend

763 Views

2 replies

0 likes

  • 763 Views
  • 2 replies
  • 0 likes

Cannot get an unlimited account due to country issue

Hi, I have not used my account for some time and want to switch from the free account to the pay unlimited account but cannot. Even though my profile says United Kingdom and I have tried switching to PayPal and a different credit card it is still ins...

Newbie

Hi,   I have not used my account for some time and want to switch from the free account to the pay unlimited account but cannot.   Even though my profile says United Kingdom and I have ...

Richard

Community Legend

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Wrong Facebook-account

What do I do if someone else connected their Facebook-account to my Spotify-account? Is there a way I can change it?

Casual Listener

What do I do if someone else connected their Facebook-account to my Spotify-account? Is there a way I can change it?

giant_puppy945

Newbie

19350 Views

134 replies

0 likes

  • 19350 Views
  • 134 replies
  • 0 likes

Hasn't changed from free to premium

Last Thursday I switched over from free to premium. Back in January I used the Free trial for Premium and it switched over on my mac instantly. This time it didn't happen instantly. I emailed them and the guy said that everything was find on their en...

Newbie

Last Thursday I switched over from free to premium. Back in January I used the Free trial for Premium and it switched over on my mac instantly. This time it didn't happen instantly. I emailed them an...

Hjshep

Newbie

2770 Views

23 replies

1 likes

  • 2770 Views
  • 23 replies
  • 1 likes

Do I need to logon to Facebook in order to use Spotify?

I have Spotify Premium. I had originally signed up for Spotify via Facebook, I'm still OK with that. The only issues is - I HAVE to LOGON to Facebook EVERYTIME I use Spotify. Can I setup a separate Spotify logon / password that is different from my F...

Casual Listener

I have Spotify Premium.  I had originally signed up for Spotify via Facebook,  I'm still OK with that.  The only issues is - I HAVE to LOGON to Facebook EVERYTIME I use Spotify.  ...

Stupify

Community Legend

723 Views

2 replies

0 likes

  • 723 Views
  • 2 replies
  • 0 likes

Offline mode - songs not showing up

Hey All - I boought premium and then synced my songs to be available in offline mode (via desktop) However, when I got on the subway this morning and tried to listen to my songs, the songs werent available. Does anyone know how I can sync songs once ...

Newbie

Hey All -   I boought premium and then synced my songs to be available in offline mode (via desktop)   However, when I got on the subway this morning and tried to listen to my songs, th...

Tnodland

Newbie

1041 Views

2 replies

0 likes

  • 1041 Views
  • 2 replies
  • 0 likes